having used the company previously I knew what to expect. good service and realistic prices. my partners medical issues were no problem and price quoted would not go anywhere else.
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Review summary
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Customer Service @ it's VERY best. Just renewed our (over 70's) holiday insurance with Sandra @ Holidaysafe & just wanted you say,a MASSIVE thankyou for her patience & helpfulness,also for the VERY co... See more
1st time making an insurance claim. I was pleasantly surprised that it wasn't as much hassle as I'd expected. I received claim amount 2 weeks after submitting claim. I made sure all information & e... See more
By far the fairest prices for a recovering cancer patient, I found them to be 50% cheaper than some of the mainstream insurers. Telephone for a quote, the medical screening takes some time and is very... See more
Company details
- #51 of 66 best companies in Travel Insurance Company
- #148 of 224 best companies in Insurance agency
- #90 of 138 best companies in Insurance company
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.5
Excellent
19k reviews
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Have used holiday safe the last few…
Have used holiday safe the last few times for our family holidays. I find them good to deal with and the price is also good.
14 April 2026
Reliable and reasonable
Quite a detailed application when registering medical conditions but I feel well insured at a reasonable price especially having made a claim last year which was settled without any problems.
20 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
OK but....
Good range of policies offered at competitive prices. Pre-existing medical conditions easy to access. Disappointed that River Cruise holidays need the extra 'Cruise' supplement when clearly they are less of a risk compared to Ocean going cruises.
8 April 2026
Reply from Holidaysafe Travel Insurance
Hello,
Thank you for taking the time to leave us a review and for your feedback.
The terms of the policy are set out by the insurer which is Capacity Insights, a trading name of Healix Insurance Services Ltd, on behalf of Hamilton Insurance DAC.
If you do have any other queries, you can contact the customer service team on 0208 103 8259.
Kind regards,
Claire
Easy to follow website
Easy to follow website. very clear what cover is included. used this company before and always satisfied, especially the price and it included all medical complaints
14 April 2026
Great website and overall ease of…
Great website and overall ease of obtaining reasonable pricing.
8 April 2026
My go to company for travel insurance
This is my go to company for travel insurance. Call agents are professional, knowledgeable and helpful. Policy seems to be at a good competitive price. Happy with cover provided.
10 April 2026
Efficient friendly service throughout…
Efficient friendly service throughout the purchase process. Clear guidance on options.
13 April 2026
Renewed my travel insurance online.
Renewed my travel insurance online.
Very easy.
As an older traveller this is one of the few companies who will offer me insurance at a reasonable price.
5 April 2026
I have been using this service for…
I have been using this service for over 4 years , very easy website, lots of options, very reasonable
11 April 2026
Easy to deal with
Easy to deal with, met all expectations and dealt with my claim very efficiently and quickly.
29 March 2026
Very helpful easy booking
31 March 2026
I've had my insurance from Holidaysafe…
I've had my insurance from Holidaysafe for at least ten years, never had a problem, good service low cost. Told many of my friends and gym buddy's. I know some of them have become customers.
Just like dropping a pebble in a pool the ripples go on and on.
7 April 2026
Explained everything to me
Explained everything to me although I understand why you have to repeat medical questions there must be a way to narrow this down
31 March 2026
Well documented
8 April 2026
I haven't had my holiday yet
I haven't had my holiday yet, but was satisfied with my experience booking and also how the company provided information.
30 March 2026
No claims but helpful application at…
No claims but helpful application at reasonable cost
27 March 2026
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