Could not get what I wanted on the shop floor so waited a couple of days for their next delivery. Items did not come in new delivery as expected. I eventually bought them online from the website. N... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wide range of products,Vitamins, supplements, vegan food, skincare.Frequent discounts like Buy 1 get 1 free” / “3 for 2” deals Loyalty points. Very Convenience online delivery is free
Company replied
The new bottle cup closers are impossible to open, especially if you happen to be a senior. I had to go back to the store to ask for the usual closer cups but they had changed them all. I love H&B p... See more
Company replied
I am relatively new to H&B but now have shopped in 2 different stores and on line and have found both experiences pleasant and easy. Online order was efficient and fast. My only suggestion would be to... See more
Company replied
3.8
Great
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great app, great products, but slow shipping
If I had known the shipping would take so long I would have visited a store instead. I absolutely love the products I purchased but shipping took 10 days.
1 December 2025
Unprompted review
Reply from Holland & Barrett
Hi there,
Thanks so much for your feedback. We're really glad to hear you love the products and enjoy using our app.
We're sorry to hear the delivery took longer than expected. Just to clarify, all of our online orders are dispatched from the UK, and standard home delivery to Ireland typically takes up to 6 working days. Delivery times may be a little longer during peak periods or around bank holidays.
If there's anything we can assist you with, please reach out via the Help Centre on our website.
H&B
Iv only started going too…
Iv only started going too Holland&Barrett the past year and I have too say it’s the best the have everything I want the staff are so friendly and helpful which I think it’s great the shop has everything I need I will be going there from now on .
7 December 2025
Unprompted review
Reply from Holland & Barrett
Hello Tina,
Thanks so much for your lovely words.
We’re delighted to hear how much you’re enjoying the range of products we offer. It’s wonderful to know you’ve had such an amazing experience 💚
We'll pass your kind words along to the relevant teams, and we really cannot wait to see you shopping with us soon!
H&B.
Really good
They are always a bit pricy when it comes to supplements but to be honest, the website and application are great, staff are amazing, packaging, commitment to delivery timeframes and quality of products is always great.
13 December 2025
Unprompted review
Reply from Holland & Barrett
Hi Wala,
Thank you for your lovely review and kind feedback!
We're happy to see you're enjoying our products and services.
We appreciate the time you've taken to share this with us.
We're sorry about the prices. You can always save some money by using the additional discounts on our website and app.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Lovely display in the shop
Lovely display in the shop with prices clearly marked and with a really helpful assistant. It was the Gorey branch in the shopping centre.
8 December 2025
Unprompted review
Reply from Holland & Barrett
Hi Nicola,
Thank you for your lovely 5-star review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We appreciate the time you've taken to share this with us.
We can't wait to share your wonderful words with our colleagues at the Gorey branch in the shopping centre.
Have a lovely day and take care.
H&B 💚️
Love it,amazing store
29 November 2025
Unprompted review
Reply from Holland & Barrett
Hey Tatiana,
We're so pleased to hear how happy you are shopping with us.
We can't wait to share your wonderful words with our colleagues, please can you share the store you visited?
Thanks for shopping with us, and have a lovely day.
H&B 💚️
Customer Services Ghosted Me!!
After shopping at H&B for many years instore I have now switched mostly to online. I have had several successful orders with this company until my last one! This is the first time I have had to contact their customer service department and I'm sorry to say it was a bad experience. Now I'm very aware that things can get damaged in transit but I would expect a customer service team to deal with this rather than ghosting me after a few exchanged emails. A large 650g tub of yeast flakes had burst inside the package. Subsequently, much of my kitchen and built in hob extractor were covered in yeast flakes. It took me ages to clean it all up, I binned it all and and headed off to work, now running late, I figured I would contact customer service on my train journey to work. Their initial response was good but they ultimately asked me for photos. I had disposed of everything and in my haste to leave for work hadn't thought to take photos! I responded to say I hadn't taken photos and had disposed of everything, to which they made no response! I left it 2weeks and contacted them again to say I hadn't heard anything, to which I once again got no response! As a result I am now out of pocket. I will be cancelling my subscription and will not be shopping with Holland & Barrrett again as this is shocking customer service!
30 October 2025
Unprompted review
Reply from Holland & Barrett
Hello Kathyrn,
Thanks for taking the time to leave us a review.
We are really sorry to hear of your recent experience ordering from us.
Our Customer Experience team will be reviewing this and getting back to you as soon as possible.
We wish you a lovely day in the meantime.
H&B.
All good quality products
All good quality products. Staff always polite and knowledgeable which means a lot.
5 December 2025
Unprompted review
Reply from Holland & Barrett
Hi Anne,
Thanks for your lovely 5-star review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We'd like to share your wonderful words with our colleagues.
Please can you share which store you visited?
Have a lovely day and take care.
H&B 💚️
Excellent website
Excellent website. Great offers and rewards. No express delivery anymore but don’t have to wait too long. Definitely recommend 😊
28 November 2025
Unprompted review
Reply from Holland & Barrett
Thank you so much for your feedback.
we really appreciate you taking the time to share it. We're glad to hear you’re enjoying the website, our offers, and the rewards.
While express delivery isn’t currently available, we’re pleased to know the standard delivery times are working well for you.
Thanks again for your recommendation!
H&B💚️
Wonderful Staff
I have only ever purchased products from you stores and your staff are your real strength. Everyone has been a real delight. It's refreshing to meet such really nice helpful people.
1 December 2025
Unprompted review
Reply from Holland & Barrett
Thank you so much for your wonderful feedback.
It truly means a lot to hear that you’ve consistently had such positive experiences with our stores and our team.
Our staff work hard to provide great service, and your kind words are genuinely appreciated.
We'll be sure to pass this along to the store, if you would like to share the store's location, we'll be sure to pass your kind words on to them.
H&B💚️
I have ordered a product from H&B on…
Someone from Holland and Barrett made contact with my issues was resolved. It was a very helpful lady that dealt with my issue very professionally.
Thank you.
I have ordered a product from H&B on the 1st of December and still haven't received it. The response I get is that the order has been delayed but no clear updated delivery time. The 1800 nr doesn't work so you can't even speak to someone.
I don't know if it is worth starting with supplement if there is delivery issues like this.
Not happy
10 December 2025
Unprompted review
Reply from Holland & Barrett
Hi there,
Thank you for taking the time to update your review.
We really appreciate you sharing the outcome and giving us the chance to put things right.
H&B.
Great selection of products
Great selection of products. Very expensive so difficult to stay consistent in regular purchases
2 December 2025
Unprompted review
Reply from Holland & Barrett
Hello Emer,
Thanks so much for your lovely words.
We’re delighted to hear how much you’re enjoying the range of products we offer. It’s wonderful to know you’ve had such an amazing experience 💚
We appreciate your feedback, and we really cannot wait to see you shopping with us soon!
H&B.
Price match
A lot of variety with supplements.
Very professional staff, gives good bit of discounts. Best part is that they give you stuff on price match and even more than that.
I highly recommend.
5 December 2025
Unprompted review
Reply from Holland & Barrett
Hello there!
We really appreciate you sharing your feedback with us
We’re really glad to hear you enjoyed our variety of supplements and had such a positive experience with our team.
It’s great to know that our discounts and price-match service made a difference for you.
We truly appreciate your recommendation and look forward to seeing you again soon!
H&B💚️
I shopped in the athlone store ..I…
I shopped in the athlone store ..I didnt get the lads name working there which was a pity because he was lovely so helpful friendly gave me great advice and I didnt feel pressured just a really nice shop to go
1 December 2025
Unprompted review
Reply from Holland & Barrett
Hello there!
Thanks so much for your lovely words.
We really appreciate you sharing your feedback with us, and we're pleased to hear your local store is providing an amazing level of service to our customers.
We'll pass your kind words along to the store to share your recognition for the service they have been providing you with.
H&B💚
Always very helpful with advise on what…
Always very helpful with advise on what to buy and how to use it ..and as a company provide the best products in the market
13 November 2025
Unprompted review
Reply from Holland & Barrett
Hey there!
Thanks so much for your lovely words.
We really appreciate you sharing your feedback with us, and we're please to hear about your love for the range of products we offer to customers.
We'll pass your kind words along to the relevant trams, and we really cannot wait to see you shopping with us soon!
H&B💚️
Wide range of products
Wide range of products, quick delivery, good promotions and use by dates well into the future.
6 December 2025
Unprompted review
Reply from Holland & Barrett
Hello Ray,
Thanks so much for your lovely words.
We’re delighted to hear how much you’re enjoying the range of products we offer. It’s wonderful to know you’ve had such an amazing experience 💚
We'll pass your kind words along to the relevant teams, and we really cannot wait to see you shopping with us soon!
H&B.
Wrong product delivered. Slow customer support and service
Ordered to collect in store.
On collection, I opened to find incorrect products so asked cashier to resolve. Told I had to take home and come back tomorrow.
I would not be on area again, so used online chat and after 5 minutes of AI bot, got to select connect to agent. This did not seem to do anything and left chat some 20 minutes later.
I used the online form to advise of my situation and poor service experience but 3 days later had no reply and am the proud owner of hair dye and not my order of hydration tablet.
Had to leave a one star review to get a reply and then have been assured my order will be sent out this week..
3 December 2025
Unprompted review
Reply from Holland & Barrett
Hi there,
Thanks for taking the time to leave a review. We're really sorry for the experience you've had with your order. We understand how disappointing this must have been.
I can see we’ve already been in touch by email, and your replacement has been processed. Thanks for giving us the chance to put this right.
Wishing you a nice day.
H&B.
Selling Expired products
I purchased FOUR bottles (240 tablets total) of the Biotin 1000µg tablets this month (November 2025), and every single bottle expires in November 2025. This is a 60-day supply being sold with zero shelf life.
This stock is unfit for purpose and unusable.
When I contacted Customer Service, they claimed the short date was "clearly displayed" (it was not prominent on mobile) and refused a refund, only offering a measly €5 voucher. This is unacceptable and unfair trading. They are selling essentially expired products and failing to provide a fair resolution. Do not buy this product unless you want to throw it away immediately.
[UPDATE]
I have received a refund after posting about my problem in here. Fair enough, I am happy to update my rating to 2.5 stars,
3 November 2025
Unprompted review
Reply from Holland & Barrett
Hi there,
Thanks for taking the time to leave a review.
We're sorry to hear you're unhappy with the best before end date of the Biotin tablets you received. We understand your concerns.
Our Customer Experience team will be reviewing this and getting back to you as soon as possible. We wish you a lovely day in the meantime.
H&B
Holland and Barret keep using Anpost to deliver and anpost does not deliver.
Holland and Barret keep using Anpost to deliver your orders. So your deliveries will never reach you unless you go to anpost collection centers with your "we tried to deliver but we missed you" note. Today was my third one with same scenario so today just like last time im going for refund but this time im deleting my account with holland and barret and looking for products elsewhere.
3 December 2025
Unprompted review
Reply from Holland & Barrett
Hi there,
Thanks for taking the time to share your feedback. We're really sorry to hear about the repeated delivery issues you've experienced with An Post and how this has impacted your orders.
We’ve requested further details through Trustpilot. Please fill in the information via the link that’s been emailed to you so we can look into this properly.
We appreciate you bringing this to our attention and are sorry to hear you're considering closing your account.
H&B
Happy customer
Could not get what I wanted on the shop floor so waited a couple of days for their next delivery. Items did not come in new delivery as expected. I eventually bought them online from the website. No problems using site.
Everything I ordered arrived in the box, well packaged but it took a week to arrive. This was my first time using online ordering so I now know to allow extra time for delivery.
Have to say though the staff in the shops are really helpful and informative.
13 November 2025
Unprompted review
Reply from Holland & Barrett
Hey Marylin,
Thanks for your kind words! We're glad to hear that you're enjoying shopping with us.
We look forward to seeing you soon!
Team H&B 💚
Very helpful staff
I buy in the shop and the staff are very helpful. They can look up my previous purchases to make sure I am buying the correct product . I am confident that the products are genuine and of good quality. The stores I visited recently were Washington and Newcastle.
25 November 2025
Unprompted review
Reply from Holland & Barrett
Hey there Mags,
Thanks so much for getting back to us and confirming which stores you visited.
We'll be sure to pass your lovely feedback onto the Washington and Newcastle store teams for you.
We hope to see you again very soon.
H&B 💚️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.