Could not get what I wanted on the shop floor so waited a couple of days for their next delivery. Items did not come in new delivery as expected. I eventually bought them online from the website. N... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wide range of products,Vitamins, supplements, vegan food, skincare.Frequent discounts like Buy 1 get 1 free” / “3 for 2” deals Loyalty points. Very Convenience online delivery is free
Company replied
The new bottle cup closers are impossible to open, especially if you happen to be a senior. I had to go back to the store to ask for the usual closer cups but they had changed them all. I love H&B p... See more
Company replied
I am relatively new to H&B but now have shopped in 2 different stores and on line and have found both experiences pleasant and easy. Online order was efficient and fast. My only suggestion would be to... See more
Company replied
3.8
Great
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Online shopping
Deliver has been always on time and free of charge. Buying online is always cheaper than in the shop. Website is easy to use
30 March 2026
Unprompted review
Reply from Holland & Barrett
Hi there Ana!
Thanks for sharing your kind words with us. We really appreciate you taking the time to let us know how we're doing.
We look forward to seeing you soon!
Team H&B 💚
Delivery waste of time as through EVRI that never arrives
ordered on the 24th for a next day delivery but now the 30th and no order - which should not suprise me as sent by EVRI - its been changed from issue with delivery, delay failed attempt adn then delay again
contact customer support and get a reply its on way, they could not have looked at the tracking
tried again today to contact and still no further along
If you order be aware that they use EVRI
tried everything to find out where my order is before coming on here - sign of a good company is how they sort out an issue when something goes wrong
30 March 2026
Unprompted review
Reply from Holland & Barrett
Hello Gill,
We're so sorry to hear this.
We've requested some further information from you and our Customer Experience team will make sure this is resolved for you.
We look forward to hearing back from you, and we wish you a lovely day in the meantime.
H&B.
I order mostly on line from Holland and…
I order mostly on line from Holland and Barrett and find that the order is always processed quickly and delivered
on time goods are always of the highest quality.
4 March 2026
Unprompted review
Reply from Holland & Barrett
Hi there,
Thanks for your lovely 5-star review and kind feedback!
It's wonderful to hear how happy you are shopping with us, and we're thrilled to learn that you love our products just as much as we do.
Have a lovely day and take care.
H&B 💚️
New customer.
I am relatively new to H&B but now have shopped in 2 different stores and on line and have found both experiences pleasant and easy. Online order was efficient and fast. My only suggestion would be to maybe only email once a week instead of every day, at this stage I just delete without even opening and think I will remove them from my emails altogether soon if they don't ease back.
14 January 2026
Unprompted review
Reply from Holland & Barrett
Hi there Deirdre,
Thanks for your lovely 5-star review and kind feedback!
We're so pleased to hear how much you're enjoying your H&B shopping experience. Thanks so much for sharing your feedback with us, and we will make sure that this is passed to the correct team.
Have a lovely day and take care.
H&B 💚️
Easy ordering and fast delivery
Easy ordering and fast delivery. Would recommend
9 March 2026
Unprompted review
Reply from Holland & Barrett
Hi there Michelle,
Thanks for your lovely 5-star review and kind feedback!
We're so happy to hear your ordering experience was easy and that your delivery arrived with you quickly.
Have a lovely day and take care.
H&B 💚️
The staff always helped in making the…
The staff always helped in making the right choices and the quality of the purchased products were second to none.
14 March 2026
Unprompted review
Reply from Holland & Barrett
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so happy to hear you've been able to receive advice from our colleagues and have found the perfect products for you.
Have a lovely day and take care.
H&B 💚️
Easy to navigate website offers great range of competitively priced products.
Website is easy to navigate. Great range of products. Love their organic herbal teas especially. Pricing is competitive with good special offers regularly. And delivery has always been on time with my items carefully wrapped and undamaged.
25 February 2026
Unprompted review
Reply from Holland & Barrett
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so pleased to hear your love for our products and the range of offers we have available. We're glad you had a smooth delivery!
Have a lovely day and take care.
H&B 💚️
Always a brilliant quick service
Always a brilliant quick service, I order online & collect in store just a few hours later, the products are fantastic and there us always great deals on too
9 March 2026
Unprompted review
Reply from Holland & Barrett
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so pleased to hear your love for our products and the range of offers we have available. We're glad you had a smooth delivery!
Have a lovely day and take care.
H&B 💚️
Great selection of products
Great selection of products and very fast service. I love Holland and Barrett
22 February 2026
Unprompted review
Reply from Holland & Barrett
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so pleased to hear your love for our products and the range of offers we have available. We're glad you had a smooth delivery!
Have a lovely day and take care.
H&B 💚️
Poor delivery & poor customer service
The online experience is really bad. Holland & Barrett rely on Evri and their service is poor. Paid extra for Next Day delivery and stayed in to receive it. It never arrived, with Evri claiming a "failed delivery attempt" which is just a joke (and with no proof of ever being at our address). Holland & Barrett were absolutely no help - did nothing to chase the delivery or refund the Next Day fee. Won't be using online delivery again.
UPDATE: Evri continues to fail - message "due to time constraints the goods could not be delivered". And no help or refund from Holland & Barrett.
16 March 2026
Unprompted review
Reply from Holland & Barrett
Hi there,
Thanks so much for taking the time to share your feedback with us.
We’re really sorry to hear about your experience. It seems we haven’t met the high standards we normally strive for, and we completely understand how disappointing that must feel.
We’ve contacted you on Trustpilot as we’d really like the opportunity to support you further and ensure the matter is fully resolved.
Wishing you a nice evening, and we look forward to hearing from you soon.
H&B
Great customer service & good price too
3 March 2026
Unprompted review
Reply from Holland & Barrett
Hi,
Thank you for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our offers, products and services.
We appreciate the time you've taken to share this with us.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Impossible to open top of new packaging
I am using your cranberries extracts tablets for years. My last order arrived with new package which look nice. This morning I tried to open the bottle and it was an immense struggle. The top would not come off!! At the end I had to cut if off the bottle. I am still feeling pain in my hand of trying to open it any way possible. Please H&B look at this new packaging and solve the issue. Most of your customers using these are female and I am sure you have not tested the bottle opening by a female!
14 March 2026
Unprompted review
Reply from Holland & Barrett
Hi Dafna,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulty you experienced opening the new packaging.
Ease of use is really important to us, and this isn’t the experience we want for our customers. Our Customer Experience team will be in touch with you directly to review this and look into it further.
Thank you for bringing this to our attention.
H&B
Store and app equally poor
I changed to the app as I became very frustrated in store. Can never find what I want, products moved around almost so staff can then engage and try to upsell. I know what I need and just want to buy, I'm going to make a value purchase anyway ! The app is very slow and glitches, or reloads constantly and guess what I can never find what I want, even though I've bought it before. Items and brands that are in store are not on the app. I'm a very calm happy and loyal person not prone to grumpiness but will now delete the app and get my products elsewhere.
13 March 2026
Unprompted review
Reply from Holland & Barrett
Hi Jess,
Thank you for taking the time to share your feedback. We're sorry to hear that both your in-store and app experiences haven’t met your expectations.
We’re always looking at how we can improve both our store layout and our digital experience, so your comments are really helpful. We’ve requested some further information through Trustpilot so we can review this more closely. If you could complete the form that’s been emailed to you, we’d appreciate it.
H&B
Very happy with Purchases
Very happy with Purchases
Customer service and staff in grafton street Very helpful
2 March 2026
Unprompted review
Reply from Holland & Barrett
Hey there,
Thanks for your lovely feedback! We're really happy to know you're enjoying shopping with us.
We look forward to seeing you soon.
Team H&B 💚
Very very helpful and informative…
Very very helpful and informative staff. I was looking for a particular product and the lady made sure I got what I needed. Excellent service indeed !!
26 February 2026
Unprompted review
Reply from Holland & Barrett
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so happy to hear you've been able to receive advice from our colleagues and have found the perfect products for you.
Have a lovely day and take care.
H&B 💚️
I find the staff are so…
I find the staff are so helpful,definitely recommend
20 February 2026
Unprompted review
Reply from Holland & Barrett
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so happy to hear you've been able to receive advice from our colleagues and have found the perfect products for you.
Have a lovely day and take care.
H&B 💚️
I am very happy to be using Holland's…
I am very happy to be using Holland's and Barrett 's supplements. They are effective and dont cost an arm and a leg. I found the staff very helpful in the Crescent sjopping center (Dooradoyle) and enjoying doing their job. I highly recommend the brand.
20 February 2026
Unprompted review
Reply from Holland & Barrett
Hi Sonia
Thanks for your lovely review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We've shared your wonderful words with our colleagues at the Dooradoyle store. They'll be delighted to see this!
Thanks for shopping with us, and have a lovely day.
H&B💚️
Exactly what I was looking for and fast…
Exactly what I was looking for and fast delivery
13 February 2026
Unprompted review
Reply from Holland & Barrett
Hi there Michael,
Thanks for your lovely 5-star review and kind feedback!
It's fantastic to hear you managed to find everything you were looking for when shopping with us. Thanks so much for taking the time to let us know.
Have a lovely day and take care.
H&B 💚️
Honestly
Honestly, the service was top notch. I got my orders and I loved them.
Thank you H&B
21 February 2026
Unprompted review
Reply from Holland & Barrett
Hi there Emmanuel,
Thanks for your lovely 5-star review and kind feedback!
We're so happy to hear you were pleased with the service you've received when shopping with us. We really appreciate you letting us know.
Have a lovely day and take care.
H&B 💚️
I usually order online I watch out for…
I usually order online I watch out for the great offers order always arrives promptly very happy customer
25 February 2026
Unprompted review
Reply from Holland & Barrett
Hi there Elizabeth,
Thanks for your lovely 5-star review and kind feedback!
It's so great to hear that you love shopping online with us, and that your orders arrive with you quickly and safely.
Have a lovely day and take care.
H&B 💚️
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