Could not get what I wanted on the shop floor so waited a couple of days for their next delivery. Items did not come in new delivery as expected. I eventually bought them online from the website. N... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wide range of products,Vitamins, supplements, vegan food, skincare.Frequent discounts like Buy 1 get 1 free” / “3 for 2” deals Loyalty points. Very Convenience online delivery is free
Company replied
The new bottle cup closers are impossible to open, especially if you happen to be a senior. I had to go back to the store to ask for the usual closer cups but they had changed them all. I love H&B p... See more
Company replied
I am relatively new to H&B but now have shopped in 2 different stores and on line and have found both experiences pleasant and easy. Online order was efficient and fast. My only suggestion would be to... See more
Company replied
3.8
Great
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service
Quality products
8 January 2026
Unprompted review
Reply from Holland & Barrett
Hi Ally,
Thanks for your lovely 5-star review and kind feedback!
We're so pleased to hear how happy you are shopping with us, and thrilled to hear that you love our products just as much as we do.
Have a lovely day and take care.
H&B 💚️
Deals
Mainly what I like about this company is the deals - like 3 for 2. There are very often deals and I often avail of them. There is quite a good range of products and it's easy to access a shop as well as shop online. All my deliveries have come promptly and safely.
5 February 2026
Unprompted review
Reply from Holland & Barrett
Hey Rachel,,
Thanks for your lovely 5-star review and kind feedback!
We really appreciate it when one of our valued customers takes time out of their busy day to share their shopping experience with us, and are thrilled to hear how happy you are.
Have a lovely day and take care.
H&B 💚️
Online experience was great
Online experience was great, order came quick and I was pleased with products.
22 January 2026
Unprompted review
Reply from Holland & Barrett
Hello Ana,
Thanks so much for your lovely words.
We’re delighted to hear how much you’re enjoying the range of products we offer. It’s wonderful to know you’ve had such an amazing experience 💚
We'll pass your kind words along to the relevant teams, and we really cannot wait to see you shopping with us soon!
H&B.
Helpful staff and high quality products…
Helpful staff and high quality products with lots of buy one get one free/half price vibes. I found their app the easiest to set up!
3 February 2026
Unprompted review
Reply from Holland & Barrett
Hello,
Thanks so much for your lovely words.
We’re delighted to hear how much you’re enjoying the range of products we offer. It’s wonderful to know you’ve had such an amazing experience 💚
We'll pass your kind words along to the relevant teams, and we really cannot wait to see you shopping with us soon!
H&B.
Reliable & Great Deals
Ordered a few times now especially for vitamins & health products & can say great deals, value for money & swift shipping with no problems would definitely recommend 👍 🌟🌟🌟🌟🌟
Regards Rod.
30 January 2026
Unprompted review
Reply from Holland & Barrett
Hi,
Thank you for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our offers, products and services.
We appreciate the time you've taken to share this with us.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Holland ang barrett
Great products,great service,very helpful staff,highly recommend.
28 December 2025
Unprompted review
Reply from Holland & Barrett
Hi,
Thank you for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our offers, products and services.
We appreciate the time you've taken to share this with us.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Products quality and customer service
Products quality and customer service
2 February 2026
Unprompted review
Reply from Holland & Barrett
Hi Marie,
Thanks for your kind words! We're really happy to know that you're enjoying shopping with us.
We look forward to seeing you soon!
Team H&B 💚
Great prices
Great prices, and the click and collect offering is perfect.
20 January 2026
Unprompted review
Reply from Holland & Barrett
Hi there,
Thanks for your kind words! We're really happy to know that you're enjoying shopping with us.
We look forward to seeing you soon!
Team H&B 💚
I love the App and website.like getting…
I love the App and website.like getting the good deals and promos.
Easy to use and great products
1 February 2026
Unprompted review
Reply from Holland & Barrett
Hi Irene,
Thanks for your kind words! We're really happy to know that you're enjoying shopping with us.
We look forward to seeing you soon!
Team H&B 💚
Eldon Street Branch
Eldon Street Branch
I visited the store at around 6:50pm and was approached by Vithyia. I assumed it would be the usual “we’re closing soon,” but instead she genuinely wanted to make sure I found what I needed and didn’t feel rushed. Her care and attention were refreshing — it honestly made my day.
Viktoria was also incredibly helpful, offering clear advice about the supplements available and guiding me toward the one best suited to my needs. At no point did I feel pressured to leave or come back the next day; they simply went above and beyond, and I’m really grateful for that. I’ve since started taking the supplement regularly and finally feel confident about what I’m using.
On a separate visit, Nely was just as attentive when I came to pick up my order. Consistent service like this is rare these days, and I wanted to say a sincere thank you to all three of them.
30 January 2026
Unprompted review
Reply from Holland & Barrett
Thank you so much for taking the time to share such thoughtful feedback.
We’re absolutely delighted to hear about your experience at our Eldon Street branch. Vithyia, Viktoria and Nely will be so pleased to know the positive impact they had, and we’ll make sure your kind words are shared with them and the wider team.
It’s lovely to hear that you felt supported, unrushed, and confident in your choice, that’s exactly the experience we aim to provide.
Thank you again for your sincere and generous feedback, it truly means a lot to us!
H&B💚️
Today
Today, the staff at the store on Market Street stole two boxes of my medication. I bought three boxes two days ago, and I returned today to exchange them for smaller boxes. However, the previous receipt only showed one box. This was the previous staff's mistake, and now they've stolen two boxes from me.
31 January 2026
Unprompted review
Reply from Holland & Barrett
Hi Mia,
Thanks for taking the time to leave your review. We're really sorry to hear about your experience and understand how upsetting this must have been.
We’ve requested some further details through Trustpilot so we can look into this properly. If you could complete the form that’s been emailed to you, we’d really appreciate the opportunity to review this with the store involved and see how we can assist you further.
H&B
Reply from Holland & Barrett
Hello,
Thanks so much for your lovely words.
We’re delighted to hear how much you’re enjoying the range of products we offer. It’s wonderful to know you’ve had such an amazing experience 💚
We'll pass your kind words along to the relevant teams, and we really cannot wait to see you shopping with us soon!
H&B.
Excellent ⭐️⭐️⭐️⭐️⭐️
2 January 2026
Unprompted review
Reply from Holland & Barrett
Hello,
Thanks so much for your lovely words.
We’re delighted to hear how much you’re enjoying the range of products we offer. It’s wonderful to know you’ve had such an amazing experience 💚
We'll pass your kind words along to the relevant teams, and we really cannot wait to see you shopping with us soon!
H&B.
The app is rubbish
The app is rubbish, I join in store but when I tried to register with the app it keeps telling me the email address is already used, it is by me!
28 January 2026
Unprompted review
Reply from Holland & Barrett
Hi Jason,
Thanks for your review.
We're so sorry to hear this.
We've requested some further information from you and our Customer Experience team will make sure this is resolved for you.
We look forward to hearing back from you, and we wish you a lovely day in the meantime.
H&B.
vitamin e Dr Organic…defintely off
I purchased online vitamin e Dr Organic cream, buy 1 get one half price, and started using one, but they were both discolured yellow, I recently went to a store and you could see they were not yellow, no best before date on the packaging, also I purchased a calendular on special offer, also yellow, the vitamin e had a vile smell, I had to throw all 3 items out, the only thing I will now buy from there are vitamin d3 tablets, I will not purchase any sort of creams again. Complete waste of money
1 January 2026
Unprompted review
Reply from Holland & Barrett
Hello Gia,
Thank you for sharing your feedback. We’re sorry to hear about your experience with the products you purchased, particularly regarding their appearance and smell. We understand why this would be concerning.
We’ve reached out to you via Trustpilot to request a few more details so this can be looked into further.
H&B
False advertising
They offer free next day delivery if you spend over £60 but my items were not out for delivery when I checked the next day.
I called customer service and they told me I should have ticked the box for next day delivery…..there is no box to tick!!
Customer service argued that there is a box to tick and it was my fault.
I needed the items next day bit now told it takes 3-5 days and won’t let me cancel.
Not happy and will never use again.
28 January 2026
Unprompted review
Reply from Holland & Barrett
Hi Mairi,
Thanks for your review.
We're so sorry to hear this.
We've requested some further information from you and our Customer Experience team will make sure this is resolved for you.
We look forward to hearing back from you, and we wish you a lovely day in the meantime.
H&B.
Excellent products and delivery service.
12 January 2026
Unprompted review
Reply from Holland & Barrett
Hi Goretti,
Thank you for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our products and services.
We appreciate the time you've taken to share this with us.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Very good upfront deals
Very good upfront deals. Never had an issue with delivery or products. Could also collect from H@B shop.
9 January 2026
Unprompted review
Reply from Holland & Barrett
Hi there Geoffrey,
Thanks for your lovely 5-star review and kind feedback!
It's brilliant to hear you've had such a positive experience shopping with us both in store and online. We really appreciate you taking the time to share your lovely words with us.
Have a great day and take care.
H&B 💚️
Fantastic products!!
H&B Always stocking great products, and the prices are very good and affordable, great discounts off some products and fast delivery, love shopping in H&B , I just wish there was a store in my town so I could visit in a regular basis! Cheaper than my local health food store!
25 January 2026
Unprompted review
Reply from Holland & Barrett
Hey Carmel,
Thanks for your kind words! We're really happy to know that you're enjoying shopping with us.
We look forward to seeing you soon!
Team H&B 💚
Everything ok
Everything ok, another parcel was on time which was showed.
Recommended
25 January 2026
Unprompted review
Reply from Holland & Barrett
Hey there Tomasz,
Thanks for your kind words! We're really happy to know that you're enjoying shopping with us.
We look forward to seeing you soon!
Team H&B 💚
The Trustpilot Experience
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