Holy Flaps Reviews 89

I ordered 2 Caroline Hirons mug back in July of last year and I have not received them. I have reached out twice to the company with no response. Do not order from this company!

I ordered mugs from the Caroline Hirons collab nearly a year ago. I reached out via email and Instagram several times before being responded to. They said they'd resend about six months ago. Never received anything. Ive given up, even though the purchase was quite expensive with the conversion rate.

Never again...... ordered 2 items 6 weeks before I needed them. It has taken me over a month and 6 emails before I have received them. They've blamed the pandemic, snow!! And their distributors, basically terrible customer service for items said to be in stock.

It’s been 3 weeks since my order was placed and I am still waiting for my item (even though Holyflaps very quickly sent an email saying my order was “complete”). I queried the delay via Facebook and was told the product had been out of stock (so not a “completed” order then, despite their email!) but they would do it ASAP. I’m still waiting....

They’re quirky and funny products but the set-up seems totally disorganized.

Ordered a mug on December 8th and it still hasn’t arrived. They did reposed to my first email (where I was told it should be with me within a day or so) but they’ve then gone go red my subsequent 3 emails and they don’t have a phone number. Avoid these people. I wish I had seen some of these reviews before I ordered.

I wish I'd seen these reviews before ordering from this lot. Been nearly two weeks and none of my orders have arrived at their destinations. Social media messages have been ignored while their Facebook page pumps out continuous memes. Avoid at all costs and use a different service!

It took two complaints to then finally receive my items. The mugs are of a very poor quality .... I got in touch about the mug with the print coming of after it’s first wash and didn’t get a reply.... great Humor, but the service and goods are not worth the money. I won’t order again.

Very slow to dispatch; order placed 18/08/20 but not received until 11/09/20. No response to email enquiring when my items would be dispatched. Poor quality items received. I love Holy Flaps humour but will not order from them again.

I brought a mug fantastic niche design. Love them all. I did however have an issue and it did take a couple of emails to get a response. But I’m patient and they responded and apologised for the delay. They solved my issue straight away. Do not be put off by the negative reviews. I will re purchase again for more gifts

Never ever will I order from this company again. I ordered an item on the 21 May which has still not arrived. Email them, they didn’t get back to me, sent another email and then they said they shipped it that morning. Sure. They are at it. Keep your money and stay away from this site, horrible service.

Ran a “buy one get one free” promotion but only sent one mug. Completely ignored any follow up messages.

Avoid unless you are happy only getting half your order then being ignored.

Seriously avoid this company like the plague & order from filthy sentiments instead.
I had THE WORST experience ever with this company, they lie constantly then blame the postal service. If you're ordering for a special occasion like mothers day then I hate to tell you, your items won't be posted until after the date & then they'll blame the post despite the post mark when it arrives!
They'll also repeatedly insult you by email if you call them out on their bullsh1t, generally resorting to insults shows lack of IQ...according to them the customer isn't always right despite having a mountain of actual dated proof!!
Also the company was dissolved on 10th December 2019!

Well, extremely disappointed with the fact that my boyfriend ordered a mug for Christmas. ! Yes 3 months ago ! There is no phone number to contact, and they don't reply on facebook. When they did reply the lady had the audacity to tell him it's her birthday that day and he needs to be polite ! She then said that they had sent the mug but there were no tracking details ! After 300 messages they supposedly sent another one , on their own expenses. Again , no tracking number and no delivery. Absolutely disrespectful is the least i could say.

Really delighted with the mug. They changed a word for me on the mug, as asked & delivery was very fast. Thank you

Great product - terrible customer service - no telephone number on website to chase order -so sent a FB message to check delivery as on the order I specifically advised it was a gift for a birthday and would need it by that dat. I received a reply to advise the order had been shipped that day - however I did not receive the delivery - I requested tracking details and still waiting for a response - once the delivery had been received the dispatch day on the parcel was actually the day after I had been advised it had been despatched - please be honest with customers!!!!

Considering they are a company that sells products featuring the English language, you’d hope they would have a reasonably good grasp of it. And if one of their customers calls them out on it, you’d hope they wouldn’t be that petty that they’d block you from Facebook to stop you correcting them. But they haven’t, they are, and I have been...

Honestly cannot understand such poor reviews on here! I've ordered several time, and have been nothing but thrilled with all my items.

Fast delivery and really good communication... Filthy and fabulous ❤️

Fab quirky items for friends family and the likes! So refreshing to find something 'different'!! Fab customer service, beautiful quality and quick delivery, what more could you want! Will definitely deal with again. Thank you xx

I ordered three items on 4th November. After several weeks, the order still said "Completed" on the website - but no sign of a despatch date. I needed these for a birthday and ended up leaving two voice messages (their phone goes straight to Voicemail, every time) and sending two emails. Only after the second email, when I requested a full refund, did they bother replying. The order arrived the following day - but one of the items was missing ! I emailed them again, requesting this to be sent - but once again, no response ! Will never use this website or company again.

Terrible customer service, very unprofessional