Homair Reviews 1,717

I have just returned from our family holiday in la croix du vieux Pont, France and wouldn't even go back if they gave me a free stay!! We payed nearly £2000 euros for a premium 3 bed chalet but absolutely nothing was premium and should be reported to the trading standards for false advertising? What with the pandemic in France we were assured before we travelled that they are doing their best to prevent the spread of covid 19 so when we arrived at our chalet we were horrified at the state of the chalet. There was hair's, plastic, glass, squashed bug's and even poo and toilet paper on the loo brush!
We took pictures and went straight back to reception to complain and about an hour later they sent 2 school girls up to clean the place and then we could see exactly why our chalet was filthy on arrival, they obviously had no training on how to clean properly. They are supposed to keep your deposit if you leave the place dirty but obviously this must have missed the check out inspection?
We were really looking forward to this holiday because of what has been happening in the world and it just gets you down when your holiday starts like this. That evening we went to have a shower but had to turn it off after a few minutes because the room was flooding. Reception was closed by now so I removed the drainage cover in the shower and it had so much hair down it I probably could have made a wig for rapunzel?
That night none of us slept because it was so hot in the chalet. Nothing anyone can do about this but these properties have been there for year's and definitely need a/c as this is supposed to be premium? So what do you get for premium? In my opinion absolutely nothing! Wi-fi hardly ever worked and when it did it wasn't for long! All the furniture was ready for the tip and the maintenance was of a very poor quality! In fact all over the whole site the garden's were neglected and the tiles around the pool area were disgusting and damaged. In my opinion this site needs to be run by one company so they can take some responsibility for the up keep of everything. This was the worst value for money holiday I've ever experienced and feel completely let down and ripped off!! This is a very honest review and I would advise anyone to do there homework if they do plan to ever stay here but would definitely recommend you don't.

Stayed in a small "house/trailer" in Lac des Vieilles Forges - LES MAZURES. It was about 15-17 degrees, which was way too little for the heater to make the place comfortable at night. Our smallest child had to sleep between us to keep her warm. Could have been a nice place to stay, but sadly wasn't. We left the place after two nights, wasn't compensated by Homair, but saved our holiday.

We used Homair in Cassis (France) for 3 nights. Which turned out to be the worst 3 nights of our life! We didn't get any sleep because apparently the restaurant located on the property does not have to follow the rules. Homair told us they demanded silence at 22:00 of al their guests. The restaurant thought otherwise and blasts loud techno music until 1:00 in the morning. When you go over to the restaurant and ask when they will turn it down, they just laugh in your face en ridicule you over the speaker system.....nice! There were more people complaining about this but Homair just says it is beyond their authority (the restaurant is on your property for f**k sakes!!!!!) And since we payed in advance and couldn't get our money back, we were forced to have 3 sleepless nights.....awesome!

Talking to the so called "Manager", he didn't want to help us and thought that we only complained to get something out of it. And after hour of discussing and not letting go, he offered a € 20 coupon, used only to stay at a Homair facility. Ehm......yeah, that's like offering someone a fridge on the Northpole.

Our vacation ended in August but I'm still waiting for a normal reply from their customer service (noted that we live in 2014 by now). So no def. not a place I will be visiting again. Maybe if I want to party, but that is why we toke the "Family friendly" park. Which turned out to be the worst idea ever! Thanks a lot HOMAIR!!!!!