The shipping takes a very long time so prepare your self. Also, I was shipped the wrong color cords and mount, I did let them know and they said they would send me the correct ones which is nice. Very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shipping took a little longer than I expected but I was pleasantly surprised when it arrived. Looks just like the product image. I dropped the shade but their customer service was very respons... See more
Company replied
The item is beautiful! Outstanding quality. I will continue to buy from this website. I bought a wall light that is so unique I've never seen anywhere else. The customer service was amazing! Very hel... See more
Company replied
I recently purchased a lovely dining room chandelier but it arrived with one globe that was broken. Homdiy immediately responded to my email about the breakage and we are in the process of ordering a... See more
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Company details
Written by the company
Homdiy is a website dedicated to home renovation and DIY projects. We provide a wide range of guidance and advice on home decoration, interior design, home maintenance, and repairs. Whether you're an experienced DIY enthusiast or a beginner, Homdiy offers abundant resources and practical tips to help you fulfill your home renovation and remodeling dreams. Our website covers various home renovation topics, including bedrooms, living rooms, kitchens, bathrooms, and provides suggestions on furniture selection, wall decorations, lighting design, and more. We also offer detailed DIY tutorials and step-by-step instructions to assist you in completing various home projects, such as installing light fixtures, laying flooring, and assembling furniture. Homdiy is committed to providing users with high-quality content and practical advice. Our goal is to help users achieve their home renovation aspirations by offering inspiration and guidance, enabling them to create a comfortable, aesthetically pleasing, and functional home environment. Whether you're seeking inspiration or specific guidance, Homdiy is the ideal partner for your home renovation and DIY projects. Explore our website, discover our content, and embark on your home decoration journey!
Contact info
609 111th Street, Dock #14 Arlington, TX 76011, US, 76011, Arlington, United States
- Helen@homdiyhardware.com
- homdiyhardware.com
3.4
Average
191 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This ceiling light emits a soft
This ceiling light emits a soft, tranquil glow, perfect for relaxing at night. Customer service was also excellent. Highly recommended for everyone!
10 September 2025
Unprompted review
Reply from Homdiy
Hi,
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re enjoying the soft, tranquil glow of your ceiling light and that our customer service met your expectations.
Your kind words mean a lot to us, and we really appreciate you taking the time to share your experience. We hope your light continues to bring warmth and relaxation to your space!
Thanks again and have a great day!
Best regards,
I ordered a pendant lamp Oct
I ordered a pendant lamp Oct. 1. I just got a tracking number and we are approaching Nov. 1. If you go on Reddit, there are absolutely NO positive reviews. I am beginning to suspect the positive reviews here are AI generated bots.
I emailed Helen and no response. I have a tracking number but it hasn't even left shipping. Terrible company and wish I had not ordered as I didn't know it came from China.
I still think the positive reviews are bogus.
28 October 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for your feedback, and we’re truly sorry for the frustration you’ve experienced. Your order has already been shipped — it’s currently in transit by sea. Please note that with our shipping method, tracking updates may not appear until the local courier picks up the package in your country, which can take some time.
If you could share your tracking number or order ID with us, we’ll be happy to provide you with the most up-to-date logistics details directly from our carrier.
We completely understand your concern and want to assure you that we’re a legitimate company with many satisfied customers. Sometimes sea shipping takes longer to show progress online, but your parcel is safely on its way.
Thank you for your patience and understanding.
Kind regards,
Buyer Beware: Stay FAR far away
I ordered a lamp on 9/6, received a "your item has shipped" notification two days later but the item did not arrive for over a month by which time I'd bought a replacement from another vendor. I bought buyer protection so thought I could just return it for a full refund but the company is a shady one based out of HK and refused to honor my request.
12 October 2025
Unprompted review
Reply from Homdiy
Hi,
We’re very sorry to hear about your experience and understand your frustration.
We would like to clarify that your order was shipped within the timeframe stated on our website. The buyer protection program is intended for items that are damaged, lost, or extremely delayed, and not for orders that arrived within the expected delivery period.
For your convenience, we have already processed a return for your order. You can simply follow our return policy and send the item back for a refund — no additional complications are needed.
We appreciate your understanding and hope this resolves your concern.
Best regards,
Shipping and service
The shipping takes a very long time so prepare your self. Also, I was shipped the wrong color cords and mount, I did let them know and they said they would send me the correct ones which is nice. Very quick response and good service.
22 October 2025
Unprompted review
Reply from Homdiy
Hi,
Thank you for your feedback and for sharing your experience with us. We sincerely apologize for the delay in shipping and for the error with the color of the cords and mount.
We’re glad to hear that our team was able to respond quickly and arrange for the correct items to be sent. Your satisfaction is very important to us, and we truly appreciate your patience and understanding.
We’ll continue working to improve our shipping times and ensure that orders are accurate so future customers have a smoother experience.
Thank you again for your support and honest feedback!
Warm regards,
Love Homdiy
Love Homdiy! Great quality, fast shipping, and the pieces look even better in person.
17 October 2025
Unprompted review
Reply from Homdiy
Dear customer,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your order and that the pieces look even better in person.
We truly appreciate your support and kind words — it means a lot to our team. We’ll continue to work hard to provide high-quality products and fast shipping for all our customers.
Thanks again for choosing Homdiy!
Warm regards,
Responsive and helpful
Responsive and helpful. Clients love the fixture!
14 October 2025
Unprompted review
Reply from Homdiy
Dear customer,
Thank you so much for your kind review! We’re delighted to hear that you found our team responsive and helpful, and that your clients love the fixture.
Your feedback means a lot to us and motivates our team to continue providing the best service and quality products.
Thanks again for choosing Homdiy!
Warm regards,
I was extremely happy with my light…
I was extremely happy with my light when it arrived and I have been enjoying it for nearly 2 years. The bulb started to go out and I went to the lamp shop, but it’s speciality bulb so I reached out to the company and they sent me a new one very quickly. I couldn’t recommend them more. Great products
22 September 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you so much for your wonderful 5-star review! We’re truly delighted to hear that you have been enjoying your light for nearly two years.
We’re also very glad that when the bulb started to wear out, our team was able to assist you quickly and send a replacement. Providing helpful support and making sure our customers can continue enjoying their lighting is very important to us.
Your kind recommendation means a lot to our team, and we’re grateful for your trust in our products. If you ever need any assistance or are looking for more lighting in the future, please don’t hesitate to reach out.
Thank you again for your support!
Best regards,
Perfect Lamp!
We bought this lamp and were really happy with it right out of the box. The glass looks great in person — colorful but still clean and modern. It feels sturdy and well-made, and the cord made it super easy to hang at the right height in our space. Overall, it’s an amazing piece that looks unique and adds a lot of character for the price. We get so many compliments every time we have friends over.
22 September 2025
Unprompted review
Reply from Homdiy
Hello,
Thank you so much for your fantastic review! We’re thrilled to hear that you love your new lamp and that it made such a positive impression right out of the box. Knowing that the glass, design, and ease of installation all met your expectations means the world to us.
It’s wonderful to hear that the lamp has become such a unique highlight in your space and that your friends are giving you so many compliments — that’s exactly what we hope for when creating our products.
We truly appreciate your support and kind words. We look forward to bringing more beautiful pieces into your home in the future.
Warm regards,
Beautiful product and good customer support
Beautiful product! Customer service is great. I asked for a replacement for a different size and the company was very responsive in arranging this. Delivery time took slightly longer than expected, but overall happy to recommend Homdiy.
22 September 2025
Unprompted review
Reply from Homdiy
Hello,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you love the product and that our customer support team was able to assist you quickly with the replacement.
We also appreciate your feedback regarding delivery time. While we always aim to deliver within the expected timeframe, we understand how important timely delivery is and will continue to work on improving this area.
It means a lot to us that, despite the delay, you are happy with your purchase and would recommend us. Your support and trust are greatly valued, and we look forward to serving you again in the future.
Warm regards,
Avoid this Company!
Avoid this company! They are not reputable and do not honor their word when it comes to returns or refunds. I reached out four times regarding a defective pendant and patiently waited for their response. Their last email asked if I wanted a replacement or refund—I clearly replied requesting a return and refund for the unbalanced, slanted pendant. That was four days ago, and I’ve received no reply since.
They are clearly ignoring the issue. Save yourself the headache and don’t order from them unless you’re willing to risk receiving a faulty product with zero support.
For transparency, I’ve saved a copy of their email in case they try to claim I never contacted them. Their message was sent on 9/11/25, and I responded the same day—and every day since—with no response.
Dear Customer,
thank you for your message
We would can offer you a replacement package. Would that be acceptable to you? or do you wanna process for a refund?
Looking forward to your reply!
Best regards,
Homdiy Customer Support Team
This email is a service from Homdiy US. Delivered by Zendesk
On September 11, 2025 at 3:32:49 AM UTC,
Don’t risk your money on a company that refuses to stand behind its products. Choose a business you can actually trust!
11 September 2025
Unprompted review
Reply from Homdiy
Hello,
We are very sorry to read your review and for the frustration this situation has caused. We take your concerns very seriously and want to clarify what may have happened.
After carefully checking our records, we only received one email from you in our customer support inbox. Many of our customers’ replies are sometimes directed automatically to our system-generated address instead of our after-sales support email. Unfortunately, those messages do not reach our service team. This seems to be what happened in your case, which is why you did not receive the follow-up you expected. Please know that we never ignore our customers.
We completely understand your disappointment with the pendant you received, and we would be more than happy to resolve this for you right away. If you would like a refund, we can process that.
At your convenience, please forward your request directly to our customer support email, or simply reply here and we will reach out to you privately to finalize the solution.
We sincerely apologize for the inconvenience and miscommunication, and we truly appreciate you bringing this to our attention so we can improve. We hope to make this right for you.
Kind regards,
Im pleased with product and service
Ordered lights received on time and as promised.
Follow-up service over a missing part was handled quickly and to my satisfaction.
Good shopping experience.
1 August 2025
Unprompted review
Reply from Homdiy
Hi,
Thank you so much for your kind words and for taking the time to leave a review on Trustpilot! We’re thrilled to hear that you’re pleased with both our products and service, and that your follow-up experience with the missing part was handled to your satisfaction.
Your feedback means a lot to us and motivates our team to continue providing the best possible service and quality products. We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Beautiful lighting
Beautiful lighting. Transformed our kitchen! Also, I’ve received excellent customer service and very responsive correspondence! I’m definitely planning on getting more pieces from Homdiy in the future.
10 August 2025
Unprompted review
Reply from Homdiy
Hello,
Thank you so much for your kind words! 🌟
We’re thrilled to hear that you love your new lighting and that it has transformed your kitchen.
It’s also wonderful to know that you were happy with our customer service — we always strive to be responsive and helpful.
We truly appreciate your support and can’t wait to help you pick out more beautiful pieces for your home in the future.
PLEASE READ!!!
PLEASE READ!!!! SCAMMERS! I purchased five ceiling pendants from Homediy For approx. £450, however, very shortly after discovered that many other sites had the same pendants for at least 30 to 40% cheaper. I messaged Homediy within two hours of placing the order (as they do not have a contact number, being in China!). I told them I would like to cancel my order because I have found the products much cheaper elsewhere. They got back to me the next day and offered me a £100 gesture of goodwill if I kept the products. I responded to say I would still like to cancel and a full refund. In the meantime, their charge was showing on my bank account as pending. They completely disregarded my email and proceeded to take the money out of my account and even had the audacity to send me an email to say “we are now processing your order”. Just to be clear, their terms and conditions state that cancellations within 24 hours are free of charge and the customer is entitled to a full refund. However, just like many other reviewers here what they actually do is they pretend that they have not seen your cancellation request and proceed to process your order and do not refund. My bank has now initiated a dispute with them and refunded me the amount, but these kind of companies leave a really bad taste in one’s mouth because they have no values, no sense of ethics and they are simply out to get you. Every penny means a lot to them so their terms and conditions are actually absolutely meaningless.
7 August 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for sharing your concern.
We believe there may be a misunderstanding — we only refuse cancellations once an order has already shipped. If your order has not yet been shipped, it can be cancelled in line with our policy.
Could you please provide your order number so we can check the exact status for you? We’ll confirm whether it can still be cancelled or if it has already been dispatched.
Best regards,
Outstanding quality!
The item is beautiful! Outstanding quality. I will continue to buy from this website. I bought a wall light that is so unique I've never seen anywhere else. The customer service was amazing! Very helpful and quick to help with a problem I was having.
31 July 2025
Unprompted review
Reply from Homdiy
Hello,
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that you love your wall light and find it so unique — we take pride in offering designs you can’t find anywhere else.
It’s also fantastic to know you’re happy with the quality and our customer service.
Your satisfaction means the world to us, and we look forward to helping you find more beautiful pieces for your home in the future.
Quick Customer Service
Unfortunately, we received the wrong item, but they were quick to issue a full refund, including the shipping costs. Mistakes happen — you just have to reach out and they make it right.
29 July 2025
Unprompted review
Reply from Homdiy
Hello,
Thank you so much for your kind review and understanding!
We're truly sorry again for the mix-up with your order, but we're glad we were able to resolve it quickly for you. Mistakes can happen, and we really appreciate you giving us the chance to make things right.
Your support means a lot to our small team, and we're always here if you need anything in the future. We hope to serve you again soon — and next time, we'll make sure everything is perfect from the start!
Warm regards,
Great product
Bought this to update our dinning room. It was very easy to install. Such pretty designs on the glass. Very happy with my purchase!
1 July 2025
Unprompted review
Reply from Homdiy
Hi,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re loving your new piece for your dining room.
It’s fantastic to know the installation was easy and that you’re enjoying the beautiful glass designs — we always aim to combine style with simplicity.
Your satisfaction means the world to us, and we truly appreciate you sharing your experience. If you ever need anything else or have questions in the future, please don’t hesitate to reach out.
Thanks again for choosing us, and enjoy your beautifully updated dining space!
Best wishes,
Beautiful Lighting, Satisfactory Support from Homdiy
I got two lights from Homdiy and both are really beautiful. One of the lamp shades cracked after we hung it and Homdiy worked with us to get a replacement even though we were slightly outside the warranty window. Thanks Homdiy
12 July 2025
Unprompted review
Reply from Homdiy
Hi,
Thank you so much for your fantastic 5-star review and for sharing your experience with us!
We’re delighted to hear that you love both of your new lights and find them beautiful. We’re also very glad we could help replace your cracked lampshade, even though it was slightly outside the warranty period — our goal is always to make sure our customers are happy with their purchase.
Your kind words truly mean a lot to our team. If there’s ever anything else we can help with, please don’t hesitate to reach out.
Thanks again for choosing Homdiy, and we hope you enjoy your lovely lighting for many years to come!
Best regards,
Good Service
I had a really good experience with this store. The shipping was super fast — much quicker than I expected! Customer service was also very patient and responsive, answering all my questions clearly.
6 July 2025
Unprompted review
Reply from Homdiy
Hi,
Thank you so much for your kind review and for taking the time to share your experience! We're really glad to hear that the shipping was faster than expected and that our customer service team was able to assist you clearly and patiently.
We always strive to provide fast shipping and helpful support, so your feedback truly means a lot to us. If there’s anything we can do to earn that fifth star next time, please don’t hesitate to let us know — we’re always working to improve.
Thanks again for choosing our store. We hope to serve you again soon!
Warm regards,
Fantastic customer service
Homdiy hardware have been really helpful from the offset. I had an issue where a lampshade was broken by a tradesman following installation. Homdiy responded immediately and offered assistance and a great deal once I explained the situation. Would 100% recommend due to the aftercare assurances.
10 July 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you so much for your fantastic review and kind words!
We’re truly delighted to hear you’re happy with our service and that we could help resolve the issue with your lampshade quickly. Your recommendation means a lot to us—it’s customers like you who motivate us to keep improving and providing the best possible support.
If you ever need anything else in the future, whether it’s product advice, aftercare, or new projects, please don’t hesitate to reach out. We’re always here to help!
Thanks again for choosing Homdiy Hardware and for taking the time to share your experience.
Best wishes,
pretty beautiful
Absolutely beautiful! Easy install, exactly as expected. Casts a gorgeous light and fits many aesthetics. Don’t think about it, just buy!
2 July 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Wow—thank you so much for your wonderful review!
We’re thrilled to hear you love your new light and that the installation was easy and the look is exactly what you hoped for. It’s fantastic to know it casts a gorgeous glow and fits perfectly into your aesthetic.
Your kind words and encouragement truly mean the world to us. Thank you for choosing our products and for sharing your experience so others can shop with confidence.
If you ever need assistance with future projects or have any questions, we’re always here to help.
Enjoy your beautiful new light!
Warmest wishes,
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