BlueSnap Reviews 

I received a prompt response and the user was satisfied with the resolution.

I think they are scammers. I have been waiting for my money to be paid through the BlueSnap payment gateway since March 1, 2022, today is March 21, 2022 and I still haven't received my money. The company's regulations announce the delivery time of 4 - 8 Business Days.

Deadlines are violated 2-3 times, my questions in the support service are ignored. BlueSnap has been holding $2958.44 against my will for 3 weeks now. I get no solution from them, no reasonable answer. I am looking for ways to file a complaint with the activity regulator. Such deception of customers is unacceptable! This is unacceptable, this is fraud.
Request #1594940

Them ask me provide a lot of documents
And waste my time for 1-2 weeks .
After them see my warehouse video and all
And my passport and company in usa + 6 months my transaction and open my app and password . And say me all ok to start work .

I’m see is still can’t process.
I’m ask customers support and very not professional. Only wait and ask 4 time for config api.
Them say me after your account still not allow . Need wait more 1 week
After this — them say me . Your sites like template why? I’m show them all my websites. And tell them have more to can work.

And say:

Please disregard. I heard back from risk and we will be unable to approve the this.

I wish you luck in finding a partenr to assist.

Best regards,

Richard Mullen
Senior Sales Executive

Waste my time . Very very don’t professional.
Have more option normall company
If them work
Like this way them have 1 clients on future!!!!!!!
Can’t trust like this company save your money if them doing like this

Chen

Mark was able to catch a complex problem that has a critical business impact from a screenshot sent by our customer.
Great Job!

Hello

I signed up with Bluesnap and had a few questions about how the site works and the live chat support was very helpful. He explained everything in detail. The guys are great.

Excellent service from all the agents. 100% trusted website

contacted them on 3 different channels, and they never replied back (for 2 weeks already as of this post). however they did add me to spammy email list.
"payment service"? more like "payment NO service".

----

edit response for their response:

up to 24h? cool story. still got no answer.

Quick and competent support

We have had some glitches and issues along the way but the support team are quick to resolve issues as they come up. I use Armatic/Bluesnap heavily in my role and find it a useful tool for keeping myself organized and on track with collecting payments from clients.

I would like to keep it short. My account was closed and I was never paid! Switched to another gateway(I won't as it sounds promotional) and never looked back!

My experience integrating Bluesnap into a SaaS marketplace wasn't great.

- Docs are well-organized except for reports and insights of the platform's seller. Developing a seller dashboard with Bluesnap's API is a mess.

- Support, Bluesnap's strong point by far. Always available for any questions with a quick phone call.
I'm deeply thankful for the support team.

The deal-breaker is payout fees and the lack of transparency until you switch to production and making real transactions.

Payouts on Bluesnap are not on demand.
As the owner of a platform, you have a couple of options to present your sellers, only automatic payouts: Monthly, weekly, or daily.

For wire transfer payouts for your sellers, Bluesnap commission's $20. What if I want my seller NOT to wait for an entire month to get paid?

I want my sellers to be paid weekly, fast. That's crucial in today's competition. My sellers will be commissioned $80 (!!) monthly if all goes well. That's an incredibly high fee. That's a fee that no seller on any marketplace will want to pay.

Right, if the seller earns $2000, that's a relatively cheap fee. But in reality, most sellers don't make that amount on online marketplaces.

The results, almost two months of testing and integrating, went to waste.
Now I need to figure out how to act next.

How could Bluesnap have become an absolute winner?

- Be more transparent with your fees.
- Add on-demand payout for sellers/vendors.
- Payout fee will not permanent amount but a percentage of what the seller earns.
- Trim and straightforward seller report API.

Unfortunately, poor service and dictatorial laws about an experience, stay away. The best payment gateway in the world is stripe unchallenged, but unfortunately not all countries support, while I watched bluesnap videos you think they have come to change for the better, but in reality they are just liars who came with their dictatorial laws and impose them as they like and refuse Covering young people, even if you work legally, they may refuse to cover your site however they like. These people use our money to accumulate wealth and yet they deal with us with this dictatorship and these complications, at first glance you think they are good but they are just arrogant, especially arrogant stacy

Worst company ever
Applied for a payment getaway around 4 days ago and I didn't hear from then after I contacted live chat they said my application was rejected. I ask them a reason the answer was, sorry we don't know WHAT A JOKE

I have been trying for days 2 days now to get them to contact me and nothing. no success. I have used different email address no luck.

Apparently music is not accepted in their program but since these reviews claim they are scams, I’m glad they rejected me. I definitely won’t do any business with them again. They better remove my data.

I have worked with BlueSnap for 2 years now. It has been nothing but HEADACHES. We have processed well over $3,000,000+ in revenue. BlueSnap has ZERO interest/care in their clients. They change fees, withhold payments indefinitely, set reserves with any % they see fit and communication is AWFUL. Every time my account balance has gone negative I have always driven revenue through it.

They have withheld over $40,000+ from me now for a year!!!! Out of the blue Aug 2019 they contacted me saying we need to withhold $40,000. I asked if they could take increments so I could cover payroll, expenses etc. What do you think they said? NO
They wanted to and they did take $40,000 within a weeks time frame from me for a "safety net".
They send me 0 updates on when it will be released. every single time I have to be the one following up asking for updates.

All BlueSnap cares about is themselves. Its a company that has made 0 technical improvements in 2+ years I have used them, same dashboard, same everything. It's a hole in the wall feeling with them. They do not care about your business and certainly do not care about your financial flow within your business. All they want is to charge high fees, withhold your money and make sure they get theirs.

Terrible business relationship.
Not a single member of their staff even tried building a relationship. Very dry.

1/10 rating

I try to get contact whit them I I most Say after 2 month. No contact. Then seems like not real business.

Always available for issues and give professional assistance.

*UPDATE 2* After a few more emails and waiting to the refund period of end of August, Bluesnap has released all remaining funds. This whole experience would have been very different had I not interfaced with Albert. His communication and customer facing service caused me to distrust BlueSnap and is a good example of one bad apple.

At any rate, as I had said I would, I am updating this review to match my honest experience. After Oscars' continued help and great service, the balance error was cleared up. He informed me that the funds would be releasable by September 1st and to reach out again at the end of August to expedite the payout.

I did as he suggested and Mark picked up the ball and followed through to get the funds released. As of now all applicable funds were released as promised and in full. So thanks Mark and Oscar for helping to get this cleared up. As a result of their service and the backend team that helped them, I am upgrading the experience from 1 star to 3 out of 5 as I think that BlueSnap as a company still has work to do in terms of consistency in customer service, but I will acknowledge that they made a mistake and worked diligently with me to get it cleared up.

*UPDATE 1* After about 3 weeks of working with Oscar, he owned this and worked with the internal Bluesnap teams to get this whole thing resolved. I have been told that all the erroneous charges have been reversed and that we will receive the correct payout. However, we were also told that the final payout will not happen until the end of August at the earliest. So we are stilling waiting for our remaining funds to be released to us. When that happens, I will revise this review accordingly. I wanted to post this as a follow-up to anyone who is researching Bluesnap's service. I do appreciate how responsive and straight forward Oscar has been throughout. I would like to point that out to Bluesnap's customer service leaders through whoever is managing the trust pilot responses. Oscar is great.

-------Original Comments Below------

So far Albert B is terrible. Oscar is nice. But I am extremely unsatisfied with Bluesnap. We were told we would receive the final payout from bluesnap (worth over $3000) within 180 days after service cancellation. We were in good standing at the time of closure and we had already paid all fees, refunds, and chargebacks up to the time we canceled service. From the report we had an additional $188 chargeback after cancellation which we are happy to pay after our cancellation date. However we get an email from bluesnap saying we will not be receiving our final payout and that we actually owe bluesnap $650 for refunds and chargebacks (dating back 1 year prior) that we had already paid according to the payout records we have. In other words they're trying to double charge us. They have locked us out of our account and we cannot get access to our funds. I would never trust this company or recommend them to anyone. ever. if you've not used their service yet then please save yourself a lot of heartache and stay away from them. They are cheats and crooks.