I've been using BlueSnap payment service for years and have been quite satisfied with them throughout the years. That's not to say I wouldn't change anything at all. One thing I might change is b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worst company i've ever dealt with. Put reserve on funds with no reason, just for having few chargebacks. ruined our business we had to close it down because they put reserve for 180 days and closed a... See more
Company replied
We have been with BlueSnap (formally Plimus) since 6+ years and are so far happy with the service and support in a whole. There may have been here and there some questions or smaller issues over... See more
Company replied
I have never had such a bad sales experience. They canceled a sales meeting 10 minutes early, re-scheduled it, then canceled it again. No communication for two weeks, even after asking again. Finall... See more
Company replied
Company details
- Payment service
- Business-to-Business service
- Card processing service
- Ecommerce solution provider
- Financial advisor
Written by the company
At BlueSnap, we look at payments a little differently. Our All-in-One Payment Orchestration Platform helps businesses accept payments globally and is designed to increase revenue and reduces costs. We provide a comprehensive back-end solutions that simplifies the complexity of payments, managing the full process from start to finish. BlueSnap supports payments through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. And for businesses looking for embedded payments, we offer white-labeled payments for platforms with automated underwriting and onboarding that supports marketplaces and split payments. And with one integration and contract, businesses can sell in over 200 geographies with access to local acquiring in 47 countries, 110+ currencies and 100+ global payment types, including popular eWallets, automated accounts receivable, world-class fraud protection and chargeback management, built-in solutions for regulation and tax compliance, and unified global reporting to help businesses grow. With a US headquarters in Waltham, MA, and EU headquarters in Dublin, Ireland, BlueSnap is backed by world-class private equity investors including Great Hill Partners and Parthenon Capital Partners. Learn more at BlueSnap.com
Contact info
800 South Street, 02453, Waltham, United States
- 7817900815
- social@bluesnap.com
- home.bluesnap.com
2.9
Average
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Try them over stripe
Try them over stripe. Much more flexibility and functionality.
28 July 2018
Unprompted review
Reply from BlueSnap
Hi Rob, thanks for the positive feedback! Happy to have you as a BlueSnap customer!
They don't steal (all) your money
They don't steal your money and they do offer some form of the service they promise...so it isn't a scam in this sense...however what you're told when you sign up and what happens after is very different.
Expect to get screwed every possible way from bluesnap. If they can find a way to charge an extra percent here and there they will...all while frustrating the hell out of you with their customer service.
Ultimately you'll end up paying a lot if you choose them...so if you have better options, take em!
14 June 2018
Unprompted review
pre-sales never get back to you
pre-sales never get back to you
Call them and the same happen
Sent them many emails,
If this happening before I signing up, what would be their customer service after I do sign with them
27 February 2018
Unprompted review
Terrible Company - BLUE SNAP Payments - STAY AWAY!!!
Terrible Company. Difficult to use API docs and sales representative will not answer your questions or call you back. Processed of $10K in transactions and then told us they were holding our money for 60 days because they think our web design and development company is a Risk. AKA - steal your money - don't answer you back - and then keep your money for an undisclosed amount of time. We will be filing complaints with the better business bureau and states attorney general.
20 September 2017
Unprompted review
They are rude in there answer if you as for refund on no legal transactions
Note that you use an automatic transactions, Therefore can you be charged for services there have terminated at the supplier - like seedbox.io
Bemærk at de anvende automatisk transaktioner, derfor kan du blive opkrævet for tjenester som kan være opsagte ved leverandøren som seedbox.io - Der fortages ingen kontrol ved denne betalingstjeneste
29 June 2016
Unprompted review
really really bad
really bad
they are really sensitive about chargebacks
the fees are HUGE!
2 February 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.