Cogeco Connexion Reviews 

Terrible Automation when you call. Too long of hold times to speak to someone. Hard to understand some customer service representatives accents and too many outages to deal with

The staff member Madison was extremely helpfull!

Recently our tv reception has been horrible to the point we cannot watch low or HD channels due to pixelation. We had a tech come on June 26th he repaired a small portion of outdoor wiring. Problem remained so a 2nd tech came the following week and removed a splitter and said he was putting in a requisition to have workmen come to check the cable line across the road from our home. They were slated to come on Saturday July 11th between 1 and 5 and called us the day before to confirm someone would be home. By 4 o'clock that Saturday I called them as no one had arrived only to be told that Cogeco had re-scheduled the appointment for July 14th (which is tomorrow). No one notified us about the change. Waiting to see if they even show up. PS we missed a friends funeral on that Saturday waiting for Cogeco's technicians. May be time for a change.

I always get hit with a cancellation fee even after years of service. Seems like you have to cancel on the exact day your promotion period ends or you pay 150 dollars. I specifically asked if there was still a cancellation fee when I signed up and they said there was not but after the initial 2 years I started another promotion that included the cancellation fee but they didn’t tell me. Sneaky and unfair.

If I could give them zero stars i would. Their products don't work. The internet constantly stalls and spins. They also lie about prices and practice bait and switch. When you challenge them the conveniently can't find the call. Run as far away as you can. They replied to go on social media. I don't have social media so i guess I can't make a case? They have terrible service and products are bad.

Great value for the money. Rep worked with me to get a payment that met my budget without having to downgrade my internet service. Also educated me about Cogeco Mobility without pressure to purchase on the spot.

I’m so frustrated by EPICO. It glitches constantly. Yesterday I had to reset it 8 times. By the evening I was so fed up I am looking for another provider. It’s been bad for a long time. My latest bill jumped up $71.00 and the equipment fails over and over. I’m not paying for a service that doesn’t work

It was such an easy process to do the self-install. The package arrived, as promised, and it took me so little time that I was doubtful it was actually finished! Their app is a great way to control and customize the experience, especially for kids!

"I had a fantastic experience reaching out to customer support, on 2 separate occasions in the past week...The agent was incredibly helpful, attentive, and took the time to make sure I got the best possible plan for my household. And explained the problem I was experiencing... It is rare to find such genuine and professional service these days—highly recommend!" Thank you for the great assistance...

I was leaving Cogeco for Bell based in price. When I received Bell service the tv programming was horrible. Bell turned out to be more expensive for the same programming as Bell. I was with Bell for 1 day then asked Cogeco to please take me back which they did. Bell sucks.

My experience with Cogeco has been very positive. The installation process was smooth, the staff were friendly and professional, and the internet service has been fast and reliable for my daily activities, including work, studying, streaming, and video calls. Whenever I needed assistance, customer service was helpful and resolved my concerns respectfully. Overall, I am satisfied with the service and would recommend Cogeco to others.

Last month with Cogeco. Had a awful experience today attempting to pay a overdue bill. It was 3months due and I was trying to pay it but customer service went full loan shark barely letting me type then sent me to collections started making threats before that

Compared to other providers the loan shark mentality of Cogeco is crazy... I have been with them for 7YEARS....that didn't mean much when they wanted a little money

Installation was on time and went smoothly. Installer spent some time demonstrating the new remote and screen functions. Navigating the new interface took some time and practice to learn because it is very different from our old system. The 1 GBps speed is amazing, and necessary for the cloud PVR to function.

Absolutely terrible! Internet goes down at least once a month. They gotta get their sh** together because this is unacceptable. Dont know how these guys are in business. Someone please take their business

Terrible experience. I subscribed to their internet TV bundle but they didn't tell me the service would not work because I had an older computer. Then they tried to ding me for $80 to have a tech come out to my house.
It woud have been for nothing because the tech would bring his own computer, which being new, would work. I explained to them they were unable to deliver internet service, they hit me with a $125 plus disconnection fee. First I heard of it was when I started getting calls from their collections.
Steer clear of Cogeco if you have an older computer and never trust them to act in your best interest.

I only signed up online with some Yves guy on chat and he was just forgetful asking for the same info over and over. Asked me if I was sure my birthday was my birthday like I don't know when I was born. Blaming me for not calling sooner. I never planned to be with Cogeco it's only because Xplore doesn't operate where I moved to. He has no knowledge of my situation but tries to find something to turn it around on the customer and then cut the chat. I wasn't done asking questions about my new service and now there's a 50 minute wait for phone. The fact I had the old tenant's modem/router and it got cut last night he just absolutely refused to setup this one instead to ship one that'll be four to five days from now when a perfectly good piece of equipment is here ready now. I just started with Cogeco and I haven't even used the service yet and I'm not happy to be talked to in such a rude condescending way. Not impressed by the inefficiency and paying to ship two modems when no shipping was necessary and activation could've happened instantly. Update 1 week later: Still waiting for my modem/router from UPS and it's been sitting for two days in Pembroke Ontario. Not happy one bit. Just absolute nonsense after nonsense.

Outstanding connection and great value for your money.

Pathetic - down during the most hyped game of FIFA - this has been planned for so long. Cant rely on Cogeco.. time for Bell.

Was excellent

Karan the service representative was kind, patient, understood the issues and explain them and how to manage until updates are completed. The time he took was most appreciated.