Cogeco Connexion Reviews 

Great Customer service

Horrible customer service! Passed from one agent to another! Total time online 3 hours!!!

Today June 27,2026. I went to my local cogeco store. In Windsor, ON. On Dougal St. I was having difficulty with switching from Bell to Cogeco cell. One of the agents on staff, "Max" went above and beyond helping me to get set up. He never gave up, until he finally had me up and running. New Sim activated and all my settings perfect. This man deserves to be recognized as a valuable employee. I will certainly be telling everyone I know the wonderful service I received today from Cogeco. Thank you Max!

Horrible been using it for several years only because it’s the only option in my area

Decent internet at thrice the price of others.

Unfortunatly at my second residence they are the only provider available so I have no choice to go with them but I pay more for 120 gBps then I do for 1Giga with videotron. After that I learn that they have been raising my price by 5$ every 6 months (without warning) to 115$/month (with a "loyalty" discount of 35$) but their actual price is for the service now is 75$ with a 30$ new member discount. Honestly a completely dishonest company that takes advantage of people not looking at their bills.

Excellent service and good customer services. We are getting good value for money and fiber Internet connection.

The agent was amazing, listened and tailored services to our needs

Great service technician. Give him a raise he is an asset to Cogeco

Great customer service!

i have been with cogeco for a lot of years i will never change company. they help you with problems. questions and answers. what to do and how to fix them. love cogeco keep up the good work. they let you know when you have to pay bill. if things go up in cost they let you know why this is. reckamend you what things to do.

Terminating the service with Cogeco was really challenging. It took one month bouncing from one assistant to another without a result. Finally I spoke to Dejuan, and the question has been solved in minutes. Great empathy and the ability to make it appen in a simple way. Great job Dejuan thank you for your help.

I love the service from cogeco. Fully satisfied

It was a wonderful experience. Hirbod Korki was very knowledgeable and informative and very patient and extremely helpful. I had absolutely no intention of switching to Cogeco and wanted to stay with Bell however he made the switch very easy for us to understand and we are happy with the plan.

Had to cancel a service with Amanda from Hamilton over the phone went smoothly,timely and compationately. Took equipment back to Sarnia store,the same wonderful service.Thank you

We have been Cogeco clients for many years and have always been more than satisfied with their service and support.

It's been over a year of constant technical issues with the CNBC channel. It's always a mystery when turning on the tv too. Will the channels download? Do I have to unplug the cable box again? How long should I wait for the spinning wheel to stop?

This company provides technical support to it's customers. I can call anytime and get assistance with issues whether it is a phone issue, tv issues, WIFI issue, internet issue, account issue, modem issue etc. For this senior having technical assistance available to very, very important especially because I am not that computer savvy. Today, I had a particularly wonderful experience with an agent that was polite, helpful, knowledgeable and caring. My issue was resolved in 10 minutes. Great service

When a customer calls in, it seems the people they initiated in the tech department to properly direct that customer’s call, (in an efficient manner), are either technically dumb, or simply enjoy controlling customers at all costs, (even if it ticks them off, to the point of leaving the company). Trying to get to customer service, is almost impossible. Once you enter a prompt, you’re stuck there with no way out to customer service.

Their phone prompts (do not address) customers based on their “pain points” from the most issues needing to be addressed, to the least. Instead, it seems the company is more obsessed with “pushing” control over their customers, who have no choice (in the Niagara region), but to use their services.

The government (through CRTC), (does not) allow other completely independent providers to service this region, with better, lower cost products, that don’t dis-respect the customers. Any push to have people provide their opinion on letting other providers into this area- is kept from the public’s knowledge. Either by not making it apparent, when we have a choice to vote on this, or simply by “stifling” internet comments, after they tell us we can have a say on the matter.

The freedom of large internet companies to move in is obstructed, so that the customers in the Niagara region, are at the mercy of those such as Cogeco (now charging us more, to upgrade their infrastructure). If we’re not happy with the way we are treated by an internet company here, those such as Cogeco, and Bell simply laugh it up, knowing we have no choice.

This is Canada, should we not have the opportunity to choose if another Canadian owned business wants to set up their business in this region, to provide customers with a better service? At the very least, giving us a choice, so we’re not stranded, at the mercy of smaller companies (we’re not happy with), begging “give us little guys, a chance to grow.” While residents in the region pay the price for it.

When I move from this region, I will be happy to be rid of Cogeco!

In 30 years as a telecom/internet customer, this is the first time I can honestly say, "I trust my service provider. They consistently have my be interest in mind."

If I have a problem, they own it until it is fully resolved. They pro-actively find the best value for me, even if that is not why I called. They are always friendly and sincere.

this was a great experience because the chat agent handled the call amazingly with grace.. and a clear understanding of the problem as well as a clear understanding of what would happen or need to be done. and helped me find the best solution. Cogeco has the fastest around... stable and good quality people when you need them. I've used them for about 26 years now with no complaints !!!!