Not fit for expats/non doms/cross-border. Avoid this broker if you fit these categories. It has taken me almost four months to get my funds back and close my account. Saxo only started to respond... See more
Company replied
Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
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Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
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Pradul took full responsibility and went beyond his means to deliver what we need which was to move all my positions from one sub account to another. He followed up and he was conscientious and dilige... See more
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Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.5
Excellent
343 reviews
No recent history of asking for reviews
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M&A Shares Corporate Action help needed
Shivagi at Saxo understands the issue raised and acted immediately. She also called back to confirm it is resolved by internal team. Thank you for such fast 6 star service given!
23 March 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jeff,
Thank you very much for your positive feedback!
We’re delighted to hear that Shivangi understood your corporate action issue quickly and ensured it was resolved, including calling you back with confirmation.
We’ll be sure to share your “6-star service” compliment with her and the team — it’s great motivation for us to keep delivering this level of support!
Thank you once again for brightening our day with this wonderful feedback!
Best Regards,
Julie, Client Service
It was great
It was great! Shivani pointed out what I missed without judging, and in a very calm tone.
17 March 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Marlon,
Thank you for your feedback! We are delighted to hear that Shivangi provided her assistances in a supportive and calm manner, helping you to identify what was missed.
Saxo always strives to offer a positive and constructive experience for our clients, and it's wonderful to know we achieved that for you!
Best Regards,
Julie, Client Service
Anurag was the best customer service…
Anurag was the best customer service representative from Saxo that I have had to date. In fact, I really hope he's always on shift when I call. I'm new to Saxo so had a lot of questions to ask...Anurag was very patient and very knowledgeable. Thank you Anurag for such a great and pleasant experience. :)
20 February 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Lisa,
Thank you so much for your kind words about Anurag’s service. We're thrilled to hear that he provided you with such an excellent and pleasant experience during your interaction with Saxo. Anurag is indeed a valued member of our team, and we're proud to have him representing us.
Your feedback is incredibly important to us and reinforces our commitment to delivering exceptional service. We’ll make sure Anurag receives your praises.
Should you have any more questions or need further assistance, feel free to reach out. We are here to help and look forward to serving you in the future.
Best Regards,
Julie, Client Service
Anurag dealt with my issues promptly…
Anurag dealt with my issues promptly and resolved the matter to my satisfaction. He then followed up with a personal phone call. Very impressed.
16 February 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Darren,
We’re thrilled to hear that our colleague addressed your issues promptly and to your satisfaction.
Anurag exemplifies the dedication we strive for in our client service team, and your feedback is invaluable in helping us maintain and improve our service standards. We are delighted that you are impressed with the support you received.
Should you need further assistance or have any questions, please don’t hesitate to get in touch. We’re here to help.
Best Regards,
Julie, Client Service
Was very helpful
Was very helpful. Understood the issues and showed great patience in solving. Very friendly and kind person. I am sure he has a great future ahead 👏👏👏
4 February 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sanjiv,
Thank you so much for your kind words and positive feedback. It's incredibly rewarding to hear that you found the assistance helpful and that your issues were understood and resolved with patience and friendliness.
Your comments are a great encouragement and motivate us to continue providing the best service possible.
Please feel free to reach out if you ever need any more assistance or have further questions. We’re always here to help!
Best Regards,
Julie, Client Service
Great support service
Support service has always been very helpful and patient in guiding and answering qustions.
4 February 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jas,
Thank you for taking the time to share your positive experience with our support service. It’s wonderful to hear that you find our team helpful and patient in guiding and answering your questions. Providing exceptional service is our top priority, and your feedback serves as invaluable encouragement.
We’re delighted to know that our efforts are making a meaningful difference for you. Should you have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to support you!
Best Regards,
Julie, Client Service
Super helpful on every question asked
Super helpful on every question asked. Certain about information which gives confidence.
29 January 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Hanisha,
Thank you for your positive feedback! It's fantastic to hear that you find our assistance helpful and that the information provided gives you confidence.
Your trust and satisfaction are incredibly important to us, and your words reinforce our commitment to delivering reliable and effective support.
If you have any further questions or need additional information, please don't hesitate to reach out. We're here to ensure you have everything you need.
Best Regards,
Julie, Client Service
Excellent customer service support from…
Excellent customer service support from ViVek. He was very knowledgable with all queries and concerns with regards to setting up an account . He was also prompt in following up the account set ups and followed up with a phone call to inform me account was all ready. An overall pleasing and helpful experience. Highly recommend Saxo and their customer support.
6 January 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jo,
We're happy to hear that you had a pleasing and helpful experience with Vivek!
We appreciate your kind words regarding the support you received during your account setup. It's great to know Saxo's service associate was knowledgeable and prompt. Thank you for recommending us!
Best Regards,
Julie, Client Service
His patience and understanding
12 January 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Frank,
Thank you for creating this positive Review. It is highly appreciated.
Kind Regards
Klara, Saxo Bank
Customer service (Vivek) was great
Customer service (Vivek) was great. I had issues with depositing my funds for the first time, CS responded quickly, gave detailed explanation on how the processing works and what to do next time to ensure a smoother process. Thankyou!
8 January 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Customer,
Thank you so much for taking the time to share your positive experience with our customer service team. We're thrilled to hear that Vivek was able to assist you effectively and provide clear guidance regarding your deposit process.
Ensuring a smooth and seamless experience for our customers is our top priority, and we're glad that Vivek could help make your transaction easier.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you once again for your kind feedback.
Best Regards,
Julie, Client Service
customer service rep was straight to…
customer service rep was straight to the point and helpful
5 January 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Lester,
Thank you for your feedback. We're delighted to hear that our customer service representative was straightforward and helpful in addressing your needs. Providing effective and efficient support is always our goal.
If there’s anything else we can assist you with, please feel free to reach out. We appreciate your kind words and look forward to serving you again.
Best Regards,
Julie, Client Service
Very precise and swift respond
Very precise and swift respond. He listen and understand clients need and solve the problem swiftly. Very satisfied experience.
29 December 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Kin,
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience and felt your needs were understood and addressed swiftly.
Your satisfaction is our top priority, and we are grateful for the opportunity to assist you!
Best Regards,
Julie, Client Service
Deposit Transfer
He was in constand communication with me, and was of great help throught live chat and on the phone.
26 December 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Justin,
Thank you so much for your kind words!
We are delighted to hear that your experience with Saxo was positive and that the communication was both helpful and effective.
It's our priority to ensure you feel fully supported, and we're thrilled that our colleague was able to assist you seamlessly through live chat and phone.
Should you need any further assistance or have additional questions, please feel free to reach out at any time. We're here to help!
Best Regards,
Julie, Client Service
Great customer service support
I had the problem link my account for withdrawing. Only a short while after I submitted the ticket, Vivek who is customer service in Singapore called and explained me the cause of my problem. After I submitted more information and some document, they took only another day to fix my problem. When the problem get fixed, the same customer support called to update me that my problem was resolved successfully. Kudos to their service
24 December 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Prasert,
Thank you so much for your wonderful feedback! We're thrilled to hear that Vivek provided you with prompt and effective support. It's our priority to ensure that any issues are resolved swiftly, and I'm glad we could assist you in linking your account for withdrawal.
Your kind words about your experience inspire us to continue delivering top-notch service. I'll be sure to pass along your kudos to Vivek and the team, who will be delighted to hear this.
If there's anything more we can assist you with, please don't hesitate to reach out.
Best Regards,
Julie, Client Service
Great speed and efficiency in…
Great speed and efficiency in addressing the problem
22 December 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Edwin,
Thank you for your wonderful feedback!
We're thrilled to hear you appreciated the speed and efficiency of our service.
It’s our goal to make your experience seamless and pleasant. Your kind words mean a lot to us!
Best Regards,
Julie, Client Service
Shivanki - Awesome
Shivanki was exceptionally clear and concise. Was very patient. Great job
18 December 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ralph,
Thank you for your wonderful feedback! We're thrilled to hear that Shivangi provided clear, concise, and patient assistance. It's great to know her efforts made a positive impact.
We appreciate you taking the time to share your experience!
Best Regards,
Julie, Client Service
Great service from Fabian at Saxo…
Great service from Fabian at Saxo Singapore to resolve my account re-opening issues. Thank you.
17 December 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Alex,
Thank you so much for your kind words! We're delighted to hear that Fabian provided such excellent service to resolve your account re-opening issues.
Your satisfaction is important to us, and we appreciate you sharing your experience!
Best Regards,
Julie, Client Service
Problem resolved
My enquiry was promptly addressed & issue resolved within the day.
10 December 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear SDas,
Thank you so much for your lovely feedback!
We're delighted that your inquiry was swiftly handled and resolved within the day. It's wonderful to know you're happy with our service. We truly appreciate your kind words!
Best Regards,
Julie, Client Service
Courteous and Prompt assistance.
Mr. Vivek sounds very polite and friendly. He assisted my queries promptly and provided me with the necessary information.
12 December 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jesslyn,
Thank you so much for your lovely feedback! We're glad to hear that Vivek took great care of you. It's wonderful to know you felt supported and got the help you needed. We appreciate your kind words!
Best Regards,
Julie, Client Service
saxo service personnel is very responsive
saxo service personnel is very responsive - you can count on them to respond to you promptly!
8 December 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ren Tze,
Thank you so much for your kind words towards our colleague Vivek! We're thrilled to hear that we have been responsive and that you feel confident in our prompt replies. Providing timely and reliable support is something we strive for every day.
Your feedback encourages our teams to continue delivering the high standard of service you expect from us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best Regards,
Julie, Client Service
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