Abbas was extremely efficient. Communication was clear and he took immediately action by requesting the back office to set up a call which solved all the problems. Congrats with the quality!
Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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See what reviewers are saying
Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
Company replied
⚠️ Warning: Avoid Trading Platforms with Easy Account Lockouts! Don’t get trapped by brokers like SAXO! Their strict security triggers lock your account for minor issues. My Nasdaq 100 trades got f... See more
Company replied
Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
Company replied
Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.6
Excellent
339 reviews
Asks customers to review
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Knowledgeable and helpful CSO
- Knowledgeable
- Helpful: went beyond my question to provide additional information that are tangential to my question
- Provide clarity on the user interface of the platform
25 November 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Client,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that our service associate was knowledgeable and helpful in addressing your needs. It's wonderful to know that they went above and beyond to provide additional insights and clarity on the platform's user interface.
We're committed to ensuring your experience with us is as seamless and informative as possible, and your comments reaffirm that dedication.
Thank you once again for your encouraging feedback!
Best Regards,
Julie, Client Service
Proactive and Cooperative
It was a pleasure to deal with Vivek, who proactively helped me along the steps to facilitate my transaction in quick time, while assuring that he was available for any assistance required.
18 November 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ajay,
Your kind words truly made our day! We're delighted to hear that Vivek was able to assist you so proactively and with such care. Knowing he helped facilitate your transaction quickly while being there for you every step of the way is wonderful to hear.
Your satisfaction means the world to us, and we’re here whenever you need more assistance or have questions.
Best Regards,
Julie, Client Service
Reply from Saxo Group - Saxo Singapore
Dear Eivind,
Thank you so much for your review! We are always delighted to hear from our clients about their experiences with our platform and service. It is much appreciated and you are always welcome to reach out to us, if the need arises.
Best regards
Henrik, Saxo Bank
Shivangi was very resourceful and…
Shivangi was very resourceful and helpful. Solved my problem.
12 November 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Shirley,
Thank you for your wonderful feedback! I’m glad to hear that Shivangi was resourceful and helpful in solving your problem. I'll make sure she knows how much you appreciated her assistance.
If you need anything else, feel free to reach out!
Best regards,
Julie, Client Service
Extremely prompt and effective support.
Extremely prompt and effective support.
12 November 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ralph Davies,
Thank you for your kind words! I’m thrilled to hear that you found Shivangi's support prompt and effective. Your feedback means a lot to us!
Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Julie, Client Service
Explain well.
10 November 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Nyan,
Thank you for your feedback! I'm glad to hear that Vivek explained things well. I'll be sure to pass along your compliments to him.
If you have any other questions or need further assistance, feel free to reach out!
Best Regards,
Julie, Client Service
Vivek was patient with me while we were…
Vivek was patient with me while we were on the phone. I had to login to ascertain the email I had used for Saxo. He was holding on to the line while I was attempting it. We resolved the issue.
6 November 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Moe,
Thank you so much for taking the time to share your positive experience with Vivek. We're thrilled to hear he was able to assist you patiently and effectively during your call. Providing exceptional customer service is fundamental to our values, and it’s wonderful to know that he could support you in resolving the issue.
If you have any further questions or need assistance in the future, please feel free to reach out. We’re here to help!
Best Regards,
Julie, Client Service
Vivek was polite and efficient in…
Vivek was polite and efficient in helping me to resolve the task I was trying to perform on SAXO.
31 October 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Calvin,
Thank you very much for your feedback and for sharing your positive experience with us! We are delighted to hear that Vivek was polite and efficient in assisting you with your platform activity. It’s always our goal to ensure our clients receive the best possible service, and it’s wonderful to know that Vivek was able to deliver that.
If you have any further questions or need additional assistance, please feel free to reach out. We are here to help and look forward to serving you again.
Best Regards,
Julie, Client Service
Vivek understood the issue I was trying…
Vivek understood the issue I was trying to convey, went to look for the "why it happened" and called back promptly saying its already corrected on the system.
3 November 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Robin,
Thank you very much for sharing your positive experience with Vivek. We are delighted to hear that he was able to understand your concerns, investigate the issue thoroughly, and provide a quick resolution. Our team strives to offer prompt and effective solutions, and it’s great to see that Vivek exemplified this.
Your satisfaction is important to us, and we truly appreciate your feedback. If there's anything else we can assist you with, please feel free to contact us.
Best Regards,
Julie, Client Service
Reply from Saxo Group - Saxo Singapore
Dear Drea,
Thank you for taking the time to share your feedback! We’re delighted to hear that our agent was helpful to you. Providing excellent service is our top priority, and it’s always rewarding to know when we’ve succeeded.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Thanks again for your kind words!
Best Regards,
Julie, Client Service
Great support
Vivek was incredibly help and appreciated his help to quickly bring my issues to resolution. Phone calls didn't take ages to connect to help desk as well which is always a plus.
13 October 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jmym,
I'm delighted to hear that our colleague Vivek was able to swiftly resolve your issues. Your feedback about the ease of connecting with our help desk is invaluable to us.
Thank you for sharing your positive experience—it means a lot!
Best Regards,
Julie, Client Service
Vivek knows his stuff
Vivek helped me clarify some billing matters and he once again impressed me with his knowledge of the platform.
8 October 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear I W Chih,
Thank you so much for your lovely feedback! I’m thrilled to hear that Vivek was able to provide effective clarity on your billing questions. It's wonderful to know you appreciated his knowledge of our platform.
Your kind words truly brighten our day, and we’re grateful for your support!
Best Regards,
Julie, Client Service
Personal service…
If all Saxo agents were this good Saxo wood be a broker to recommend
10 October 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Bernd,
We’re absolutely delighted to hear about your wonderful experience! Your kind words truly mean the world to us, and we’re committed to ensuring that the entire team at Saxo Client Services consistently delivers the exceptional service you deserve.
Best Regards,
Julie, Client Service
Awesome support and clear explanation
Very good chat with Vivek and he explained everything so clearly,definitely much friendly and professional than others I encountered in the past. hope all the clients could get such solid support.
3 October 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Shmily,
Thank you so much for your kind words and positive feedback regarding your experience with Vivek! We are thrilled to hear that you found his support and explanations helpful and clear.
Providing friendly and professional service is a top priority for us, and it's great to know that Vivek delivered on that promise.
Thank you once again for sharing your experience with us, your feedback encourages us to continue striving for excellence!
Best Regards,
Julie, Client Service
Akshay has done a great job in…
Akshay has done a great job in understanding and resolving my query. He was quick to understand and provide solution on it. He was quite polite and respectful towards customer. Very happy with his service, thanks Akshay!
2 October 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear JD,
Thank you so much for your wonderful feedback about your experience with Akshay. We are glad to hear that he was able to understand and resolve your query effectively and that you found his service quick, polite, and respectful.
Your satisfaction is our utmost priority, and it’s gratifying to know that Akshay delivered exceptional service.
Thank you once again for your positive feedback and support!
Best Regards,
Julie, Client Service
Agent was knowledgable
Agent was knowledgable, friendly and patient.
24 September 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Carlmond,
Thank you so much for your kind words!
We're delighted to hear that your experience with our agent was positive, and it's wonderful to know that their knowledge, friendliness, and patience made a difference for you.
Our team strives to provide the best possible service, and feedback like yours truly motivates us to continue doing so.
If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Best Regards,
Julie, Client Service
Shivangi was most helpful and did what…
Shivangi was most helpful and did what she promised. She escalated my blockage and called me back with updates as promised.
22 September 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sir Edward,
Thank you for sharing your positive experience with us. We are thrilled to hear that Shivangi provided you with the prompt and thorough assistance you required. Her commitment to delivering on promises and keeping you informed is truly appreciated. We value your feedback and look forward to serving you in the future.
Best regards,
Saxo
Extremely satisfied
Vivek was extremely patient with assisting me with my issues. He politely answered all my queries and concerns. It was a fabulous experience
18 September 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Reeta,
We're thrilled to hear that Vivek was able to assist you and address your concerns effectively.
Your feedback has truly brightened our day and serves as great motivation for our team to keep enhancing the client experience. Thank you so much for sharing it with us!
Looking forward to continuing to serve you with excellence.
Best Regards,
Julie, Client Service
Great support
Great response from Vivek who carefully illustrate the steps to solve my issue.
16 September 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Augustine,
We're absolutely delighted to hear that the steps provided by Vivek helped you resolve the issue.
Thank you for taking a moment to share your positive experience with us — it really means a lot!
Looking forward to continuing to serve you with excellence.
Best Regards,
Julie, Client Service
the help given was prompt and they were…
the help given was prompt and they were able to solve my problem quick and efficiently.
15 September 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jing Xuan,
We are delighted to hear that you found the assistance from Vivek prompt and effective in resolving your issue.
Your satisfaction is our top priority, and it's always rewarding to know that we were able to meet your expectations.
Thank you once again for your kind words. We look forward to continuing to serve you with excellence!
Best Regards,
Julie, Client Service
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