Home & Roost Reviews 

11,829
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 787 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their sturdiness and good construction, with many items being well-made and strong. The delivery service is consistently highlighted as quick, prompt, and efficient, often arriving on time or even earlier than expected. Many people also appreciate the excellent service, including quick responses to queries, easy ordering processes, and helpful after-sales support. However, some customers experienced issues with product assembly, citing misaligned holes, warped wood, or parts that didn't fit properly. There were also occasional reports of damaged items upon arrival, either due to transportation or being shipped in that condition. A few reviewers expressed dissatisfaction with the quality of certain materials, mentioning thin wood, flimsy components, or parts that deteriorated over time.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising items like hedgehog houses... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting items like the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and prompt... See more

Service

People report positive experiences with service, with many reviewers consistently praising the excellent and... See more

Order

Customers had positive experiences with order, praising the ease and efficiency of the purchasing process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied

Rated 5 out of 5 stars

We bought the three tiered six foot rabbit hutch good quality was fairly easy to assemble looks great and my bunnies love it 🐰🥕♥️. Loved the sweeties that came in the packaging I couldn't eat them a... See more

Company replied


Company details

  1. #69 of 159 best companies in Pet Care Store
  2. #81 of 191 best companies in Garden centre
  3. #137 of 261 best companies in Pet shop

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(11,829)

732 reviews in the last 12 months

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Rated 5 out of 5 stars

Great buy well made

Great buy well made , highly delighted reliable seller quick delivery. 10/10.

8 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We're really pleased to hear you found the product well made and appreciated the quick delivery. We really appreciate you taking the time to share your experience and your recommendation.

Rated 5 out of 5 stars

Great product

Great product. Very good build quality. Nic wand quick delivery and communication

15 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We're really pleased to hear you found the product to be of very good build quality and that you appreciated the quick delivery and communication. It's great to know everything met your expectations so well. We really appreciate you taking the time to share your experience with us.
Kind regards 
Emma

Rated 5 out of 5 stars

Nice hedgehog house well packaged fast…

Nice hedgehog house well packaged fast delivery very responsive thank you will shop again highly recommended.

14 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We're really pleased to hear that you found the hedgehog house well packaged and that the delivery was fast.

We really appreciate you taking the time to share your experience and your recommendation. We look forward to welcoming you back for your next purchase.
Kind regards 
Emma

Rated 5 out of 5 stars

Great customer service

Great customer service, James is helpful,pleasant & efficient.
Extremely pleased with the quality of the hutches & price.
Delivery prompt.

14 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We're so pleased to hear that you found our customer service helpful and efficient, and that you're extremely pleased with the quality and price of your hutch. It's great to know the delivery was prompt as well. We really appreciate you taking the time to share your experience.
Kind Regards 
Emma

Rated 5 out of 5 stars

Great product- Adjustable bird…

Great product- Adjustable bird tables.My husband stated easy to put together.Price very reasonable.Good quality wood.Plus we had free pegs to stabilise product.Garden centre 10 pound a pop.We bought 2 tables had two sets free.!Price of tables very reasonable took 2 days to be delivered
I'm the past bought bird nesting boxes too.Also very reasonable good quality.Will always use this company for these sort of things Thank You

14 May 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We're so pleased to hear that you found the adjustable bird tables easy to assemble and that the quality and price met your expectations. It's great to know the free pegs for stabilisation were a helpful extra, and that delivery was quick and smooth.

We're also delighted you've returned for the bird nesting boxes and found them just as good. We really appreciate your recommendation and support.
kind regards 
Emma

Rated 5 out of 5 stars

5 star

Real quality items and a good quick delivery

14 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We're really pleased to hear you found our items to be of real quality and that the delivery was quick. We really appreciate you taking the time to share your experience and your kind words.
Kind regards 
Emma

Rated 5 out of 5 stars

My outdoor cat hutch arrived as…

My outdoor cat hutch arrived as promised and was easy to put together. It fits perfectly into a space against the wall and under the overhang of my house. As of yet the stray cat hasn’t gone inside, but instead sleeps on top with the little mat you kindly provided. I folded the plastic opening up so he could see inside. I’m sure in time he will feel brave enough to go inside. A well made product and good. Skye did money.

13 May 2026
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Reply from Home & Roost

Thank you for your lovely feedback!

We're so pleased to hear that your outdoor cat hutch arrived as promised and was easy to assemble. It's great to know it fits perfectly in your chosen spot and that the little mat we provided is being put to good use.

We really appreciate you taking the time to share your experience.
Kind regards 
Emma

Rated 5 out of 5 stars

Excellent delivery service and quality…

Excellent delivery service and quality of product.

13 May 2026
Home & Roost logo

Reply from Home & Roost

Hi,

Thank you for your lovely feedback! We're really pleased to hear you found our delivery service excellent and are happy with the quality of the product.

We really appreciate you taking the time to share your experience.
Kind regards 
Emma

Rated 5 out of 5 stars

Very well made and super easy to make up

We ordered a bird table and the price was with our price range. We were very pleasantly surprised to receive a beautiful bird table which has 2 sides with guard straps and 2 open sides for the birds also 2 small side tables. Very well made and super easy to make up

5 May 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We're so pleased to hear that the bird table was well made and super easy to assemble. It's great to know it fits your price range and that you appreciate the thoughtful design with guard straps and side tables.

We really appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Really pleased with my online purchase…

Really pleased with my online purchase from Home & Roost. The ordering process was simple and straightforward, communication was clear throughout, and delivery was smooth. The item arrived exactly as described and exceeded expectations in quality. Overall, a great experience from browsing to receiving the order. I’d definitely purchase from Home & Roost again and would highly recommend

12 May 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We're really pleased to hear that the ordering process was simple and straightforward, and that communication and delivery met your expectations. It's great to know the item arrived exactly as described and exceeded your expectations in quality. We really appreciate you taking the time to share your experience and your recommendation.

Rated 2 out of 5 stars

Ordered rabbit hutch really bad quality…

Ordered rabbit hutch really bad quality wood split in different places when screwing together, would’ve sent this back only wasn’t here when it was put together, would not buy off this company again

11 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your feedback, Ann. We’re really sorry to hear you experienced issues with the hutch during assembly and that some of the wood split when screwing it together.

We haven’t previously been contacted about this, but if you would like to get in touch with us at hello@homeandroost.co.uk and send over some photos of the affected panels, we’d be happy to look into this further and see how we can help.

We appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

Ordered through the phone lines

Ordered through the phone lines. Wrong size ordered. James helped me the whole way and sorted the bigger size and return of the other one. Very very helpful

11 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your kind words about the help you received with your order, Jade. I'm glad James was able to assist you with sorting the bigger size and the return of the other one.

If you need any further assistance with anything else, please let us know.

Rated 5 out of 5 stars

So pleased with the bird table and…

So pleased with the bird table and other items I ordered which arrived quickly and were well packaged. The bird table was easy to assemble and very good quality.

I would definitely order from Home & Roost again.

11 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We're so pleased to hear that you found the bird table easy to assemble and that you are happy with the quality. It's great to know that your order arrived quickly and was well packaged. We really appreciate you taking the time to share your experience and look forward to welcoming you back to Home & Roost in the future.

Rated 5 out of 5 stars

Well made

Well made. Sturdy. Quick delivery

11 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We're really pleased to hear you found the product well made and sturdy, and that the delivery was quick. We really appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

James exceptional customer service

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers.
On the back of his customer service just placed a further order.
Quality products fairly priced and I will be shopping here again.

24 May 2026
Unprompted review
Home & Roost logo

Reply from Home & Roost

Thank you for your wonderful feedback! 

We're so pleased to hear that James was able to provide exceptional customer service and resolve the issue with DPD to your satisfaction. It's great to know you found the bird table beautiful and that our quality products and fair pricing have encouraged you to place another order. We really appreciate your recommendation and support.

Rated 5 out of 5 stars
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback, George! We're really pleased to hear you had a sensational experience with our customer service. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very quick response and very helpful

Very quick response and very helpful

9 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback, Hayley! We're really pleased to hear you found our response very quick and helpful. We really appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Excellent service

Excellent service. Good communication and fast delivery. The second one I’ve bought.

8 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We're so pleased to hear you've come back for a second purchase and that you found our communication good and delivery fast. We really appreciate your recommendation and support.

Rated 5 out of 5 stars

Very good customer service

Very good customer service. James was very helpful. Bird table is great. Very quick delivery

8 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback, Anne! We're so pleased to hear that you found our customer service very good and that James was able to help you. It's great to know you're happy with the bird table and that the delivery was quick.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing hedgehog house!

After watching David Attenborough about secret garden we treated our garden to a hedgehog house from home and roost, with bowls and food. The delivery was super quick, the quality is incredible for the price. And would you believe, we have a resident hedgehog already! Over the moon happy.

1 May 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We're so pleased to hear that you found the hedgehog house to be of incredible quality for the price and that the delivery was super quick. It's great to know that you already have a resident hedgehog enjoying the house — that's what it's all about! We really appreciate you taking the time to share your experience.

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