HomeAway Reviews 16

This company is paradise for scammers !

They're advertising with a lot of marketing lingo that it's safe and they "use technology to detect fraudulent activity by verifying user accounts, giving you confidence in the authenticity of owner identities".

It's obviously not, as you will read. Their 'fraud detection' technology is a joke and probably built in Lego. Basic fraud detection does a better job than what they claim to use.

Result is we lost over 4000 GBP on a scam case, ran entirely on their platform. Their poor platform security allows people to post fake houses, send you messages using their channels, pretending to be homeaway customer support and even worse: HomeAway provides the ability on their platform to upload their payment instructions, like coming from HomeAway themselves. They use HomeAway letterheads and even HomeAway named (false) bank accounts that give you the impression that you pay using their 'secure payment service'

So, you think you are dealing with them, using their channels and you're using their secure payment service. Result: Money is gone where the bank even figured out earlier what happend than HomeAway themselves.

The customer service after is complete useless. You can't get a Nederlandse language speaker on the phone, they promise to call you back but never do. They are great in standard emails though. You can't email them back anymore, since they closed there support-cs(att)homeaway.co.uk mailbox. A simple question to speak to a senior customer support rep is ignored. Go somewhere else and ignore this place.

#HomeAwayStayAway #HomeAwayMoneyAway

Two weeks ago I canceled my reservation, nr XA-XHLV3K, property10268474 (Cork. Ireland).

I am eligible for a full refund. AFTER TWO WEEKS I STILL DON'T HAVE MY ONEY BACK!!

I called your service department three times now, and each time I get a different answer. Yes, the refund has been booked to my credit card, and yes, only a few days, Sir. Next call: we are busy, it may take two weeks. And today's call: there is a technical problem with your system I now have to wait until 6 April.

And the technical people who have to solve the problem: they don't work on Sunday, Sir.

WHAT A GREAT SENSE OF URGENCY! And in the meantime I am waiting...

I WANT MY MONEY BACK NOW!!

No more excuses about large volumes of cancelations, or systems that have a problem.

FIX YOUR STUFF AND PAY ME MY MONEY!!

What a horrible site. They lure guests with their "Book with confidence"-guarantee, but did nothing for me when (1) upon arrival the apartment turned out to be located somewhere else completely; and (2) the security deposit was not repaid without any reason. PLEASE be careful booking here--you have NO guarantees whatsoever. Far better to use AIrBnB where I never had any problems and which had helpful staff.