I wish I had found this site first. I would have been warned. I ordered a chair on 30th June. So far no chair, no asked for refund. Constantly no reply from customer service except once. Thank goodne... See more
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See what reviewers are saying
Awful company. My uncle ordered a chair but unfortunately passed away before it was delivered. I contacted them and they quickly stopped the delivery so they still have the chair. I have been promised... See more
High quality, comfortable chair which assists frail elderly person to move more easily from sit to stand. Good range of design options on sizing and also on being able to select pressure relief cu... See more
Would give zero but can’t! Ordered a chair for my sister and Rebecca and Lesley could not have been more helpful. When it arrived, the chair wasn’t suitable and they readily agreed to collect it back... See more
Company details
Information provided by various external sources
Orthopaedic chairs | Adult high chairs | Disability and Care chairs | We manufacture and supply directly to you. Vat free | Fast delivery
Contact info
United Kingdom
- homecarechairs.co.uk
2.9
Average
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chair is lovely and comfortable
Chair is lovely and comfortable, I’d ordered the extra cushion, it didn’t arrive with chair but quick phone call and it was sent to me. Very friendly and helpful on phone and online chat. Would highly recommend for quality and service.
1 July 2020
Unprompted review
Reply from Homecarechairs
thank you for your remarks. We dont get it wrong so often and if we do we try to react quickly
Mark
Good service fast reliable delivery…
Good service fast reliable delivery happy customer
30 June 2020
Unprompted review
Reply from Homecarechairs
Thank you for your remarks
Mark
Excellent service
Excellent service, good quality chair, finished to my specifications and delivered safely during these difficult, social distancing, times. Highly recommended. Thank you
25 June 2020
Unprompted review
Reply from Homecarechairs
Thank you for your remarks
Mark
Friendly and helpful staff and easy to…
Friendly and helpful staff and easy to use website.
Chair was excellent and just what we needed.
My only negative is having to email regarding a delivery date as none was given but was given upon request straight away.
25 June 2020
Unprompted review
Reply from Homecarechairs
Thanks. on our short lead times planning our deliveries and keeping everybody happy is a challenge. We will only call a customer with the delivery date once we can confirm it. At the point of order we dont have an automated calculator as the website doesnt know about our other many deliveries, most customers, 40-50 per week are happy with our delivery responses and we constantly strive to improve. Your comments are noted and appreciated
mark
My mum is over the moon
My mum is over the moon . The comfort, the colour & style is fantastic . Thanks again
25 June 2020
Unprompted review
Reply from Homecarechairs
Thank you for your comments
Mark
No help whatsoever
I actually tried to cancel my order via email shortly after making it, but received no reply. Now I am stuck with a chair I don't need!!!!!
20 June 2020
Unprompted review
Reply from Homecarechairs
Our customers will see this is not the norm. I the absence of an email reply assume its either still in your outbox or lost in space and call us. We do try very hard to give our customers what they require including cancellations.
Perfect.
Perfect.. quality, appearance & comfort. Purchased following a recommendation and we weren’t disappointed. Would definitely recommend.
19 June 2020
Unprompted review
Reply from Homecarechairs
Thank you for your comments
Mark
Excellent range of products
Excellent range of products. Great value for money. Highly satisfied with the chair ordered. Beautifully made, to specifications required. Prompt delivery.
17 June 2020
Unprompted review
Fast service
Fast service, friendly staff and my elderly mum is very happy with the chair that we ordered. Would definitely recommend.
17 June 2020
Unprompted review
Nice chair
Nice chair, well constructed, and more importantly very comfortable. Good company to deal with.
9 June 2020
Unprompted review
Nice chair but let down by failed…
Nice chair but let down by failed delivery dates and lack of customer care. I had expected better.
4 June 2020
Unprompted review
Reply from Homecarechairs
We had a big problem with parcelforce and how they were coping with the massive increase in internet sales they were having to deal with during the covid crisis. Our very large boxes took up the space of many small deliveries and some of our customers ended up waiting too long. We now do all our own deliveries on planned routes and customers are communicated exact information regarding delivery
Great quality, super service
We are very pleased with the quality. It’s exactly as pictured on the website we ordered from. The fabric is lovely. It arrived in tip top condition, brilliantly packaged. My husband is delighted to have a comfortable stylish chair that fits his tall broad frame. Very impressed with service given order made during Covid19 lockdown. Thank You!
2 June 2020
Unprompted review
Lack of confirmation of the order…19 May 2020
Lack of confirmation of the order caused initial anxiety but delivery was good and the chair is good quality
19 May 2020
Unprompted review
Excellent service
Excellent service. Very happy with my new chair which is very comfortable. Would recommend you to anybody.
14 May 2020
Unprompted review
Overall a good response
Overall a good response. My initial email confirmation got lost and had to ring to confrim purchase and delivery gate therefore only got 4 stars. Website is OK but not the greatess to navigate
13 May 2020
Unprompted review
Very good shopping experience online
Very good shopping experience online. Non standard order delivered in less than 2 weeks even with the lockdown.
11 May 2020
Unprompted review
Father in-law is thrilled
Father in-law is thrilled! perfect for him, he can get in and out with out any problems and gives him great support.
5 May 2020
Unprompted review
Excellent and prompt service.
21 April 2020
Unprompted review
Great service and really happy with the…
Great service and really happy with the product.
16 April 2020
Unprompted review
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