Home Care Hire Reviews 

119
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with the exceptional support provided by the team, noting that staff members are always friendly, caring, and ready to assist during stressful times. Many people explain that team members go out of their way to ensure everything runs smoothly from the very first phone call onwards. Reviewers often point out that the delivery service is remarkably fast and reliable, with drivers setting up equipment quickly and explaining all the controls thoroughly. Consumers also emphasize that the equipment arrives in pristine condition, offering wonderful comfort and making a huge difference for people recovering at home.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as professional, caring, and extremely... See more

Delivery service

Customers had positive experiences with delivery_service, consistently praising the exceptional efficiency... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences during... See more

Product

Consumers find the product to be of exceptional quality, expressing immense satisfaction with their... See more

Quality

People report high satisfaction with the quality of the products received. Consumers mention that the beds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Home Care Hire for such great service. Website clear, easy to use with clear pricing and product options. Customer service on the initial enquiry was excellent, again clear and con... See more

Company replied

Rated 5 out of 5 stars

From initial contact to delivery, this was a smooth and efficient service. Quality products and a helpful, courteous team. The initial contact to enquire and book was very clear and helpful, includin... See more

Company replied

Rated 5 out of 5 stars

Home Care were amazing. They delivered the bed very promptly when we sadly needed it most and collected it again with no fuss. Their telephone support was exemplary and their drivers were friendly and... See more

Company replied

Rated 5 out of 5 stars

Excellent prompt service when providing hospital bed to hire. My mum was being discharged from hospital and we needed bed urgently. She didn't pass their strict criteria so it was a case of getting a... See more

Company replied


Company details

  1. #4 of 29 best companies in Home Care Service

Written by the company

Specialists in the rental of hospital beds and care equipmenta for domestic settings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(119)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company and goes beyond with friendly helpful service.

Owen, Craig and company were amazing, they sorted a hire bed for my father and made the process a breeze. From start to finish they accommodated our wishes and gave excellent service. I can't recommend this company enough, and I have no hesitation in using for any future hire needs. If looking to hire home equipment you will not be disappointed. I would give more stars if possible. A very satisfied and a very happy customer.

25 June 2025
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

We really appreciate you taking the time to write a review. It was our pleasure to help.

Rated 5 out of 5 stars

Life saver - don’t hesitate

I’m new to writing reviews but this service is so good I feel compelled. Recently broke 7 ribs and punctured a lung in a cycling accident - spent 3 very noisy nights in hospital before fleeing - but knew that much need sleep recovery would prove very problematic at home after trying one night in my own bed. Called Owen at 9 that second morning and by 11 I had a fully functioning ‘hospital’ bed set up by him in my bedroom; suddenly sleep was something I no longer needed to fear. The back raise meant I could get in and out unaided and the knee raise made it more comfortable than my own bed. Hugely recommended and if I do have the misfortune to need a hospital bed in the future, I will be calling Owen from the ambulance.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Swift delivery of essential equipment…

Swift delivery of essential equipment ie electric bed and pressure mattress to help heal my fractured pelvis and nasty pressure sores has been much appreciated. The Homecare Team were fantastic from start to finish

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Everything was excellent

Everything was excellent. The bed was delivered and installed (upstairs) without any fuss. It was in excellent condition, as good as new. Very friendly and polite staff, easy to deal with. I would highly recommend.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very professional service from the start. Craig was very friendly, informative and punctual. I would definitely recommend home care hire. Thank you!

16 April 2025
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you for the recommendation.

Rated 5 out of 5 stars

Home care Hire have been fantastic

Home care Hire have been fantastic, from the beginning of my enquiry, to bringing the bed and through to collection. Owen and his team are lovely, friendly, helpful and very understanding. I had to have the bed installed and then collected at very short notice, but nothing was too much. They went above and beyond to make sure it happened within the timescale I gave them. I would recommend the company 110% and would only ever use this company.

11 April 2025
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

It was our pleasure to help. Thank you so much for the review.

Rated 5 out of 5 stars

Professional

Professional, mindful of property, knowledgeable, advised, demonstrated, helpful towards moving sofa, clear communication, arrival times kept, engaged in conversation was a joy to have a cheerful installer. 5 stars all around

Thank you from Mahmud

31 March 2025
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the kind review.

Rated 5 out of 5 stars

Requested a bed/mattress hire yesterday…

Requested a bed/mattress hire yesterday as my stairs are dreadful to get and down and after have a serious hip operation and an arthritic knee this was my only option. Excellent service and my bed etc arrived this morning and erected by Craig who was great. Thank you all very much, highly recommended.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

short notice bed

I needed a hospital bed with air mattress for my father coming out if hospital at short notice. I phoned late in the afternoon, and the bed was installed efficiently the following afternoon. Great support on the phone.
Many thanks

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Friendly and informative on initial enquiry and arranged a swift delivery. The delivery and set up of the bed was completed in a professional and helpful manner. Would and have already recommended to friends with same requirements

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company came and fit my bed…

Brilliant company came and fit my bed and one of the most comfortable beds, beautiful wooden panels and was brand new. Dealing with Owen everything was done with quick efficiency and professionalism. Really impressed with the speed of work and the prompt question and answers. Highly recommend this company as highly superior bed at a very reasonable price.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Smooth communications

Smooth communications, delivery, and setup. Would most definitely use again! Special thanks to Owen and the Team.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, caring person at the end of the phone and a hospital bed delivered in less than 3 hours. You have helped so much in a very stressful time, thank you very much.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Service

Just taken delivery of one of these beds. Delivery arrived on time, extremely polite and courteous gentleman from start to finish, he even wiped a laminate floor as it was wet outside so though not necessary it tells you everything. Top notch service thank you Craig.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend HCH.

The speed and efficiency of Hannah and Owen was wonderful and so helpful. The bed we rented was ideal. The paperwork and repayment of monies overpaid was clear and prompt. Thoroughly recommend Home Care Hire.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and prompt service

Just bade farewell to Craig who delivered, set up and explained the features of a much-needed profiling bed for my dear mother-in-law. Craig was the consummate professional throughout, a pleasure to have his company. The company responded to our inquiry within 24 hours which was fantastic. Would thoroughly recommend Home Care Hire.

29 January 2025
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you for the kind words.

Rated 5 out of 5 stars

Superstar service

I don’t normally do online reviews but I wanted to express my huge thanks to your team. Someone else let us down and you rescued the situation for us at a difficult time for us - even on a Saturday. Thank you!

25 January 2025
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

We were delighted we could help at the last minute.

Rated 5 out of 5 stars

Fantastic efficient friendly service

From the first phone call to removing the bed Owen was fantastic, efficient and friendly. Couldn't have had better service. When a loved one is ill you do not need additional hassle and stress and Owen removed that for us.

26 January 2025
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the kind review and all the best.

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