Home Care Hire Reviews 

119
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with the exceptional support provided by the team, noting that staff members are always friendly, caring, and ready to assist during stressful times. Many people explain that team members go out of their way to ensure everything runs smoothly from the very first phone call onwards. Reviewers often point out that the delivery service is remarkably fast and reliable, with drivers setting up equipment quickly and explaining all the controls thoroughly. Consumers also emphasize that the equipment arrives in pristine condition, offering wonderful comfort and making a huge difference for people recovering at home.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as professional, caring, and extremely... See more

Delivery service

Customers had positive experiences with delivery_service, consistently praising the exceptional efficiency... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences during... See more

Product

Consumers find the product to be of exceptional quality, expressing immense satisfaction with their... See more

Quality

People report high satisfaction with the quality of the products received. Consumers mention that the beds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Home Care Hire for such great service. Website clear, easy to use with clear pricing and product options. Customer service on the initial enquiry was excellent, again clear and con... See more

Company replied

Rated 5 out of 5 stars

From initial contact to delivery, this was a smooth and efficient service. Quality products and a helpful, courteous team. The initial contact to enquire and book was very clear and helpful, includin... See more

Company replied

Rated 5 out of 5 stars

Home Care were amazing. They delivered the bed very promptly when we sadly needed it most and collected it again with no fuss. Their telephone support was exemplary and their drivers were friendly and... See more

Company replied

Rated 5 out of 5 stars

Excellent prompt service when providing hospital bed to hire. My mum was being discharged from hospital and we needed bed urgently. She didn't pass their strict criteria so it was a case of getting a... See more

Company replied


Company details

  1. #4 of 29 best companies in Home Care Service

Written by the company

Specialists in the rental of hospital beds and care equipmenta for domestic settings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(119)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience from start to finish.

Great experience from start to finish.
Owen was so helpful on the phone and was able to arrange quick delivery of a bed so my Mum could get out of hospital. The bed was set up by Craig who was timely and efficient and provided instructions on use. The bed has now been collected promptly as requested. Communication great throughout. Would highly recommend. Thank you Owen and team.

16 December 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the review Colleen. It was our pleasure to help.

Rated 5 out of 5 stars

Invaluable service

Invaluable service. Very speedy, effective and friendly response. Bed delivered, erected, dismantled and collected efficiently by Craig. Again very friendly. Bed itself was excellent and very suitable for home, with wooden sides and home feel. Nothing could have been better about the service. Thank you.

16 January 2025
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the review. All the best.

Rated 5 out of 5 stars

Outstanding service

Owen and his team fulfilled our needs in a really professional and nice manners. We needed to rent a bed for my mother in law in a very short notice and they help us straight away. Also when I forgot to tell them the notice for the end rental, they accommodate and just charge what was fair. Any problem they reply instantly so I will really recommend this service. Natalia

13 December 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

It was our pleasure to help. All the best.

Rated 5 out of 5 stars

Christmas emergency!

We needed a hospital bed in a hurry after I had complex hip surgery. It was the 23rd December and we had to have it that day!

Owen and his team were amazing. They promised it for later that afternoon and it duly arrived. A lot of extra mileage was logged by them as they needed to drive from Portsmouth to their depot in Dartford and the to South West London to get to us.

Owen personally committed to this delivery and he achieved it!! The bed is great and it has helped with my recovery.

These guys are amazing and they deliver a level of service rarely seen today!

23 December 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you for the generous review Simon.

Rated 5 out of 5 stars

Excellent service, ideal product for rent

Product (electric bed) exactly as specified/expected. However what was exceptional was how and when it was delivered: 1) I desperately needed this bed and despite it being 27 December, Owen was able to re-juggle to deliver the same afternoon and deliver from Oxford to West London. 2) When Owen arrived he fully set up and installed the bed himself (we were having a Family post-Christmas dinner) and then gave a quick and efficient briefing to those who needed. Owen could not have been more proactive and helpful in meeting our (my) needs.

27 December 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much the review Jim. Delighted we were able to help.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. We needed to hire a hospital bed after my husband's hip replacement. The bed was delivered and installed less than 24 hours after I called. Service was professional very helpful and reassuring - particularly appreciated as it was a difficult time. The bed was then removed the day after I called to say it wasnt needed any more. Grear company. Would recommend without hesitation.

6 December 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the review Catherine. It was our pleasure to help.

Rated 5 out of 5 stars

Brilliant to deal with

Brilliant to deal with. Came when they said, did what they said, and took away when they said. Very accessible to contact too. Definitely use them.

20 December 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

It was our pleasure to help. Thank you for the review.

Rated 5 out of 5 stars

Very helpful and flexible service

Very helpful and flexible service. Owen and his team provided what we needed and when we needed it. Would certainly recommend.

18 December 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you for the kind words.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Very efficient and responsive to my needs and concerns.
Great communication and never a delay. All staff were friendly and professional.
Competitive pricing.
Would use again.

20 November 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you for the kind review. It was our pleasure to help.

Rated 5 out of 5 stars

Excellent would recommend.

Excellent would recommend.

Both Hannah and Owen were very responsive and helpful. The bed arrived the next day at the time agreed & looked like new. It meant my mother-in-law could come to our home quickly from hospital after fracturing her pelvis.

We would definitely use again and recommend.

19 September 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the kind review. We are very pleased that we could help.

Rated 5 out of 5 stars

Amazing support during difficult times

Amazing support during difficult times! Owen has been amazing and very supportive. Speed of delivery very quick and very responsive toped with amazing customer care! Thank you I highly recommend this company! Thanks, Anu & Amit

4 September 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the review. It was our pleasure to help.

Rated 5 out of 5 stars

Very pleased with the service

Owen and his team were incredibly supportive from day one. They delivered the hospital bed quickly, and the patient who used it was very pleased with the quality.

I highly recommend Home Care Hire.

27 August 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the kind review.

Rated 5 out of 5 stars

same day delivery and very honest! Highly recommended

We needed to hire a bed at short notice and Owen was quick to deliver a bed the very same day. The whole process of delivering and assembling the bed was quick and professional. The bed itself was brand-new and in perfect working condition. I slept on the bed for six weeks and when we were finished, I called him to collect it and he picked up the bed the following day. And then he refunded me for the days that we hadn’t used but had paid for. Very fair and very honest. Great service from start to finish and would happily use them again.

21 August 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the generous review.

Rated 5 out of 5 stars

Great service

Great service, great response. Upon my enquire, I received a quick response and quotation, explaining clearly their t&c. Delivery and collection was efficient and prompt.

2 August 2024
Home Care Hire logo

Reply from Home Care Hire

You are very welcome. Thank you for the kind review.

Rated 5 out of 5 stars

What excellent service especially in…

What excellent service especially in our time of need we will always be eternally grateful prompt time for delivery of the bed and also collection such a super company
Thank you Owen

15 July 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Delighted we could help and thank you so much for the review. All the best.

Rated 5 out of 5 stars

GREAT EXPERIANCE

OWEN DEALT WITH THE ORDER PROFESSIONALLY , VERY HELPFUL FOT THE 5 MINTHS WE HIRED THE BED. THE DELIVERY TEAM WERE GREAT .
I HIGHLY RECOMMEND HOME CARE

16 July 2024
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the kind review. It was our pleasure to help.

Rated 5 out of 5 stars

Hospital Bed Hire following accident

We contacted Home Care Hire to enquiry about hiring a hospital bed for a family member who had just come out of hospital & wasn't able to sleep in a normal bed. After speaking to Owen, all our questions had been answered & the bed was to going to be delivered the same day?!
Within a couple hours of phone call the bed arrived, was assembled in our home, we even had a brand new mattress!
The service from start to finish couldn't have been easier, which is exactly the service you need in difficult family times

1 June 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you so much for the review. Delighted our team could help so quickly. All the best.

Rated 5 out of 5 stars

Stress-free, polite, helpful - what more can you ask for?

I contacted Owen over a weekend for assistance with a bed for my father who was due to be discharged from hospital. nothing was too much trouble - the bed was delivered during the timeframe discussed - an utterly hassle free transaction - much needed during a time of stress.
If only everyone in life were as reliable as Home Care Hire. Thanks Owen :-)

10 June 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

We are really pleased that we could help and thank you for the kind review. all the best Owen

Rated 5 out of 5 stars

Owyn arranged for a quick delivery at…

Owyn arranged for a quick delivery at very short notice. Explained the product and pricing very clearly. Really glad we chose them

12 July 2024
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you for the kind review and all the best.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look