The company that came to visit me was Arvo based in Poole. They came about 30 minutes after contacting me and did a thorough job of unblocking my toilet. There were several things wrong and it was goi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great price! Cheaper than competitors. Obviously just bought the appliance cover, so not had to claim yet - that will be the proof. My only slight criticism is that I wasn't made aware of the Compu... See more
Company replied
The engineer was delayed and came later than expected, not an issue as working from home and I had been informed of this. Engineer very polite, professional, annd quick. Cleaned up the little mess whi... See more
Company replied
The engineer was very pleasant and polite, very respectful of property and left everything tidy. We were phoned late in the day to give us an approximate time for arrival which was 5.00pm. However,... See more
Company replied
Company details
- #217 of 228 best companies in Insurance agency
- #46 of 49 best companies in Boiler supplier
- #180 of 185 best companies in Insurance broker
- #92 of 96 best companies in Plumber
- #28 of 29 best companies in Repair Service
About HEA
Written by the company
Save 20% on home emergency cover and 10% on appliance cover today.
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteContact info
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, United Kingdom
- marketing@homeemergencyassist.com
- homeemergencyassist.com
4.0
Great
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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It was so easyp
It was so easy. Only needed to set up the policy on line and l’m covered.
26 July 2026
Reply from HEA
Hi Teresa,
Thank you for your feedback. We're delighted to hear that setting up your policy online was quick and easy, and that you were able to get covered without any hassle. We appreciate you choosing us and are pleased we could make the process simple and straightforward for you.
Kind regards,
Nazeera.
Timely and professional service
17 July 2026
Reply from HEA
Hi Neil,
Thank you for your feedback. We're pleased to hear that you received timely and professional service. Providing a smooth and efficient experience for our customers is important to us, and we appreciate you taking the time to share your experience.
Kind regards,
Nazeera
Quick and easy quote
Quick and easy quote. Very simple quotation form and easy to understand options
24 July 2026
Reply from HEA
Hi Richard,
Thank you for your feedback. We're delighted to hear that you found the quotation process quick and easy to complete. It's great to know that the form was simple to use and that the options were clear and easy to understand. We appreciate your support and are pleased we could make arranging your cover a straightforward experience.
Kind regards,
Nazeera.
The boiler service was conducted by a…
The boiler service was conducted by a very friendly engineer and he completed the service in good time. Would recommend.
24 July 2026
Reply from HEA
Hi Carol,
Thank you for your feedback. We're delighted to hear that the boiler service was completed promptly and that the engineer was friendly and professional throughout the visit. It's great to know you were happy with the experience, and we truly appreciate your recommendation.
Kind regards,
Nazeera
Very good customer service
Very good customer service, very helpful and dealt with issue very quickly
24 July 2026
Reply from HEA
Hi David,
Thank you for your feedback. We're pleased to hear that you received very good customer service and that your issue was resolved quickly. Providing helpful and efficient support is a priority for us, and we appreciate you taking the time to share your experience.
Kind regards,
Nazeera
Easy to navigate site
Very easy to set up the policy for my first item. But I have to ring to add my second. But it was a straightforward process. No complicated questions.
22 July 2026
Reply from HEA
Hi Leah,
Thank you for your feedback. We're glad you found the website easy to use and that setting up your first policy was quick and straightforward. We appreciate your comments regarding adding a second item and will use this feedback to improve the process. Thanks for choosing us.
Kind regards,
Nazeera.
Reply from HEA
Hi Irene,
Thank you for the great review! We're glad you had a positive experience and that our updates kept you informed every step of the way. We appreciate your support!
Kind regards,
Nazeera.
Boiler fault.
Boiler not working and there was no hot water for 2 days.I contacted HEA who arranged for boiler engineer to visit.He could not find any obvious fault.He carried out annual boiler service as well.His mannerism was very likeable and assured me.
13 July 2026
Reply from HEA
Hi Mohammed,
Thank you for your feedback. We understand how frustrating it must have been to be without hot water for two days, and we're pleased that HEA was able to arrange an engineer visit promptly. Although no obvious fault was identified, we're glad the annual boiler service was completed and that the engineer was able to provide reassurance. It's wonderful to hear that you found him professional, friendly, and approachable. We appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Good customer service
The service provided by the customer service agent Emma was really good . We were able to reorganise my policy to suit my revised needs at a competitive premium
15 July 2026
Unprompted review
Reply from HEA
Hi Jennifer,
Thank you for taking the time to share your feedback.
We're delighted to hear that Emma provided you with such excellent service and was able to help reorganise your policy to better suit your changing needs while securing a competitive premium. We'll be sure to pass on your kind words to her, as recognition like this means a great deal to our team.
Thank you for choosing us, and please don't hesitate to get in touch if we can assist you further in the future.
Kind regards,
Nazeera.
Great service and extremely helpful.
3 July 2026
Reply from HEA
Hi Tim,
We're delighted to hear that you received great service and found our team helpful. Your feedback is greatly appreciated and will be shared with the advisor involved. Thank you for taking the time to leave us a review.
Kind regards,
Nazeera.
Fast efficient competitive price and…
Fast efficient competitive price and easy to follow process
10 July 2026
Reply from HEA
Hello Alexander,
We're delighted to hear that you found our service fast, efficient, and competitively priced, and that the process was easy to follow. Providing a smooth and hassle-free experience for our customers is always our goal, so it's great to know we've met your expectations.
Thank you for choosing us and for taking the time to share your experience.
Kind regards,
Nazeera.
Competitive pricing. Worth comparing.
Happy to see another company offering water pipe insurance. Very competitive in price. Website easy to use and insurance terms set out in a clear and concise format, so you can compare policies. I hope they continue to offer various levels of cover to suit different customer requirements and budgets.
26 June 2026
Reply from HEA
Hi Elaine,
We're delighted to hear that you found our pricing competitive and our website easy to use. We work hard to provide clear, straightforward policy information so that customers can make informed decisions and compare cover options with confidence.
We're also pleased that you appreciate the range of cover levels available. Offering flexible solutions to suit different needs and budgets is important to us, and we're continuously looking for ways to enhance our products and services.
Thank you for choosing us and for taking the time to share your feedback. We truly value your support and look forward to continuing to meet your insurance needs.
Kind regards,
Nazeera.
Confirmation call received and price…
Confirmation call received and price reduced. Caller was very thougher and personable.
29 June 2026
Reply from HEA
Hi John,
We're pleased to hear that you received a confirmation call and that we were able to assist with a price reduction. It's especially rewarding to know that the caller was thorough, personable, and took the time to ensure everything was clearly explained.
We truly appreciate you taking the time to share your experience, and we'll be sure to pass your kind comments on to the team. Thank you for choosing us!
Kind regards,
Nazeera.
The engineer new his job and did it…
The engineer new his job and did it well friendly and helpful
26 June 2026
Reply from HEA
Hi Jonathan,
We’re delighted to hear that the engineer was friendly, knowledgeable, and carried out the job so well. Providing helpful and professional service is very important to us, and it’s great to know we met your expectations.
We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Good efficient service.
19 June 2026
Reply from HEA
Hi Linda,
We’re glad to hear that you received good and efficient service. Delivering a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your thoughts!
Kind regards,
Nazeera.
Reply from HEA
Hi Neil,
Thank you for your feedback! 😊
We're happy to hear that you experienced polite and efficient service. Providing friendly and effective support is something we strive for, and it’s great to know we delivered on that.
Kind regards,
Nazeera.
The guy I spoke to was courteous and…
The guy I spoke to was courteous and explained everything in detail and was very helpful
24 June 2026
Reply from HEA
Hi Josephine,
Thank you so much for your kind feedback!
We're delighted to hear that you had a positive experience and that our agent was courteous, thorough, and helpful. Providing clear and supportive service is very important to us, and it’s great to know we met your expectations.
Kind regards,
Nazeera.
Engineer attended on time and undertook…
Engineer attended on time and undertook a full service of boiler, was polite and efficient.
12 June 2026
Reply from HEA
Hi Terry,
Thank you for your kind feedback! 😊 We’re delighted to hear the engineer arrived on time and provided a thorough, efficient service. We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Reply from HEA
Hi David,
Thank you for your feedback! 😊 We’re glad you found our service professional, polite, and helpful, we appreciate your support!
Kind regards,
Nazeera.
Straight forward
Received ALL the information I needed to make a decision. Not pushed into buying more cover than needed.
19 June 2026
Reply from HEA
Hi Nicole,
Thank you for your valuable feedback! 😊 We’re really glad to hear that you felt well-informed and supported in making the right decision, without any pressure. Providing clear, honest guidance is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
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