The company that came to visit me was Arvo based in Poole. They came about 30 minutes after contacting me and did a thorough job of unblocking my toilet. There were several things wrong and it was goi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great price! Cheaper than competitors. Obviously just bought the appliance cover, so not had to claim yet - that will be the proof. My only slight criticism is that I wasn't made aware of the Compu... See more
Company replied
The engineer was delayed and came later than expected, not an issue as working from home and I had been informed of this. Engineer very polite, professional, annd quick. Cleaned up the little mess whi... See more
Company replied
The engineer was very pleasant and polite, very respectful of property and left everything tidy. We were phoned late in the day to give us an approximate time for arrival which was 5.00pm. However,... See more
Company replied
Company details
- #217 of 228 best companies in Insurance agency
- #46 of 49 best companies in Boiler supplier
- #180 of 185 best companies in Insurance broker
- #92 of 96 best companies in Plumber
- #28 of 29 best companies in Repair Service
About HEA
Written by the company
Save 20% on home emergency cover and 10% on appliance cover today.
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteContact info
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, United Kingdom
- marketing@homeemergencyassist.com
- homeemergencyassist.com
4.0
Great
12k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from HEA
Hi Susan,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with the price and your experience. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
Nazeera.
We had our annual boiler service…
We had our annual boiler service carried out by HEA - the engineer was very friendly and cheerful and he carried out the service very efficiently. Many thanks to HEA for a job well done!
19 June 2026
Reply from HEA
Hi Allen,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a positive experience with your annual boiler service. Our engineers take pride in being both professional and approachable, so it’s great to know that their friendliness and efficiency stood out to you.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Nazeera.
Great cover.Great price.
Was with another Company who hiked up their prices after the first year.
Very happy with the price and cover I got from HEA.
The website was very easy to navigate.
15 June 2026
Reply from HEA
Hi Graham,
Thank you for taking the time to share your experience with us. We're delighted to hear that you found both our pricing and cover to be a great fit, especially after experiencing price increases elsewhere. It's also wonderful to know that you found our website easy to navigate, as we strive to make the process as simple and straightforward as possible for our customers.
We truly appreciate your support and look forward to continuing to provide you with excellent value and service.
Kind regards,
Nazeera.
Reply from HEA
Hi Cecil,
Thank you for your feedback. We're glad you found the information clear and that you were happy with the value. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Reply from HEA
Hi Joyce,
Thank you for your feedback. We're glad to hear the service was carried out quickly and with minimal disruption. We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Easy to do and quote excellent
5 June 2026
Reply from HEA
Hi Jane,
Thank you for your feedback. We're glad you found the process easy and were happy with the quote. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Reply from HEA
Hi Rosalin,
Thank you for your kind feedback. We're really pleased to hear you found our engineer pleasant and knowledgeable. We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera.
Never claim
Never claim, when has broken toilet flush, tried to tell me to use broken
Email at a very late hour!
Tradies on site lied
Emailed CEO and had broken flush repaired
5 June 2026
Reply from HEA
Good Morning Mrs Burns,
Thank you for taking the time to leave a review.
We are sorry to hear that you were unhappy with your recent claim experience.
Having investigated the matter, I can see that when the engineer first attended, he adjusted the toilet flush mechanism and advised that it was operating correctly at the time of testing. Based on his findings, a replacement part was not initially authorised. However, following your further concerns and request for a second opinion, we arranged for the engineer to return to the property.
During the return visit, the engineer identified that the push button was intermittently sticking and locking up, which was not apparent during the initial attendance. As a result, the required replacement parts were approved and fitted to resolve the issue.
We appreciate this situation was frustrating for you, however we have found no evidence that the engineer deliberately provided false information. The findings on the second visit differed from those observed during the first attendance, which can happen with intermittent faults.
We are pleased that the issue has now been resolved and apologise for any inconvenience caused during the process.
Kind regards,
Customer Relations
Engineer on time
Engineer on time. Rang before to let me know he was on his way. Very polite and friendly and completed the service thoroughly.
5 June 2026
Reply from HEA
Hi Linda,
Thank you for your fantastic feedback. We're delighted to hear that our engineer kept you informed, arrived on time, and provided a friendly and professional service. It's great to know the boiler service was carried out thoroughly and met your expectations. We really appreciate your review and look forward to helping you again in the future.
Kind regards,
Nazeera.
The engineer was very pleasant and…
The engineer was very pleasant and polite, very respectful of property and left everything tidy.
We were phoned late in the day to give us an approximate time for arrival which was 5.00pm.
However, it would have been an extra star if we had been contacted the day or evening before to tell us it was an afternoon slot so that we weren't waiting in all day.
12 June 2026
Reply from HEA
Hi Margaret,
Thank you for your detailed feedback. We're really pleased to hear our engineer was polite, respectful of your property, and left everything tidy.
We also appreciate your comments regarding the appointment timing. We understand how helpful it is to have earlier notice, and your suggestion about being informed the day before has been noted and will be shared with the team as we look to improve our scheduling communication.
Thank you again for taking the time to leave a review.
Kind regards,
Nazeera.
The gentleman who serviced our border…
The gentleman who serviced our border was very friendly and efficient with everything he did
12 June 2026
Reply from HEA
Hi Carole,
Thank you for your kind review. We're so pleased to hear that our engineer was friendly and efficient throughout the service. We really appreciate you taking the time to share your experience, and we look forward to assisting you again in the future.
Kind regards,
Nazeera.
Great experience
Great experience. Staff are always pleasant and accommodating over the phone. The man that did my boiler was great too. In and out with no hassles
5 June 2026
Reply from HEA
Hi Amanda,
Thank you for your wonderful review. We're delighted to hear you had a great experience from start to finish. It's fantastic to know our office team were pleasant and accommodating, and that the engineer provided a hassle-free service. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Nazeera.
Reply from HEA
Hi Adrian,
Thank you for your great feedback. We're really pleased to hear you found our engineer knowledgeable and that you were happy with the service. Your kind words are much appreciated, and we look forward to helping you again in the future.
Kind regards,
Nazeera.
The man who came to service the boiler…
The man who came to service the boiler was very helpfull and very quick
5 June 2026
Reply from HEA
Hi Carol,
Thank you for your kind review. I'm delighted to hear you found the service helpful and efficient. It was a pleasure carrying out your boiler service, and I really appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Very professional guy and it nice to…
Very professional guy and it nice to kown that my boiler is taking care of.
5 June 2026
Reply from HEA
Hi Ian,
Thank you for your lovely review. It was a pleasure helping you, and I'm really pleased to hear you're happy with the service. Knowing you feel confident that your boiler is being well looked after means a lot. Thanks again for your support!
Kind regards,
Nazeera.
Great so far
Great so far! I was please with the price quoted and it was easy to sign up. I didn’t understand the finance agreement but it was great that it was easy to call and get through and speak to a human…
4 June 2026
Reply from HEA
Hi Nichola,
Thank you for your 4-star review! We're glad you found our pricing competitive and the sign-up process easy. We're also pleased that our team was available to help explain the finance agreement and provide the support you needed. We appreciate your feedback and look forward to serving you.
Kind regards,
Nazeera.
By informing policy holders of the…
By informing policy holders of the change IN PHONE NUMBERS . Did not reieve email
11 May 2026
Reply from HEA
Good morning,
Thank you for your review.
We can confirm that the only contact number that has changed is the claims telephone line. This was confirmed within the letters and policy wording sent to you by email on 21 November 2025.
If you need to contact us about your policy, our customer service team remains available on the contact details provided in your policy documentation.
Kind regards,
Team HEA
Reply from HEA
Good Morning Mr Pal,
We're sorry to hear you're disappointed with the outcome of your claim.
When a policy is purchased online, customers are required to review and accept the policy terms and conditions before proceeding. As outlined within the policy documentation, proof of purchase may be required when making a claim for an appliance.
In this case, we requested proof of purchase in line with the policy terms. Unfortunately, as this documentation could not be provided, we were unable to progress the claim.
We appreciate that this may be frustrating, however we must apply the policy terms consistently to all customers. If you would like us to review the matter further, please contact our customer service team directly.
Kind Regards,
Customer Relations.
Engineer arrived within time scale…
Engineer arrived within time scale given. He was friendly and polite.
27 May 2026
Reply from HEA
Hi Gary,
Thank you for taking the time to leave a review.
We're delighted to hear that your engineer arrived within the timeframe provided and that you found them friendly and polite. We pride ourselves on delivering a professional and reliable service, so it's great to know that this was reflected during your visit.
We appreciate your feedback and thank you for choosing us.
Kind regards,
Nazeera.
Reply from HEA
Hi June,
Thank you for taking the time to leave a review.
We're pleased to hear that your engineer was helpful and took the time to answer all of your questions. Providing clear advice and excellent customer service is important to us, so it's great to know that you had a positive experience during your visit.
We appreciate your feedback and thank you for choosing us.
Kind regards,
Nazeera.
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