Home Energy Reviews 

e chat with Home Energy to amend an incorrect meter reading I submitted. It was easy and very straightforward

I was a bit apprehensive about switching to Home Energy, as they are a new company.
My property has 2 electric meters and Home Energy struggled to merge them to a single account, only allowing me access to one of the meters. I dreaded calling the call centre, being put on hold for hours. However, I was pleasantly surprised: I waited for less than a minute before speaking to an advisor (Mahee). Mahee sorted out my account, changed my direct debit and requested a smart meter installation so swiftly. She was polite, efficient and professional.

Bill problems quickly resolved by a personable human! Remarkable.

Avoid this company if you can.

After closing my account, they continued attempting to take direct debits, issued contradictory emails (including setting up and cancelling a direct debit on the same day over a month after my account was settled and closed), and generated completely incorrect bills multiple times.

I was told I was in credit, received a refund, and then later received a “final demand” threatening action for money they claimed I owed — which turned out to be caused by their own billing errors.

Customer service refused to properly acknowledge their mistakes and instead tried to blame me for not cancelling a direct debit that they themselves had already confirmed was cancelled. On top of this - I asked them to erase my personal data (so they no longer have access to it to make these kind of mistakes) and they have refused to acknowledge the repeated requests.

The whole process was confusing, stressful and infuriatingly handled. I would strongly recommend checking all statements (bank and gas/electric bills) carefully on a regular basis or avoiding this company altogether.

Mahiza was very helpful and efficient. My issue was resolved quickly. Thank you!

Rachael, from Home Energy guided me through the steps to change my tariff and made the process a simple and effortless transition. Thank you Rachael and Home Energy!

Sunil went out of his way to resolve the issue that I had with the transfer of the service to another provider and receiving the final bill. He took clear action without the need to pass me around the company which has been a common experience elsewhere! I only left because Home Energy don't currently offer a fixed tariff which I wanted to sign up to in view of the global energy price increases.

Just joined. Customer service seems excellent from the start. I spoke with Aysha

Always had good customer service from Home Energy and today was no different. The call was answered pretty much straight away and Sunil Datt, the guy taking the call, was very knowledgeable and very professional. Great customer service with a no-fuss app that works well.

Moved my electric over in January , and now decided to move my Gas over in March.
Rachael who replied by email sorted everything within a day for me
No issues whatsoever
5 star company

Talking to Home Energy is such a pleasure. Normally everything can be done online. I have moved house, and in fact moving with Home Energy could not have been simpler. I just needed help to read a new meter, confirm how a small credit would be refunded on the old property, and to set my mind at rest that all was well. It was! Seriously, why go to any other supplier?

Super speedy, super helpful. I spotted a massive mistake 6 months into a new account with Home Energy that I had made. But Customer Service have sorted it out within 10mins!

Mahiza was very helpful.
I got help quickly and they were polite.

Mahiza was excellent. My query was resolved quickly and thoughtfully.

Mahiza the online advisor was brilliant. Understanding, quick n resolved the issue immediately! Well done M!

Once through to a human the query was resolved quickly and efficiently, thank you.

Ok until smart meters fitted. fitted on 30/6/25 never one had a gas meter readout on the in home display. HE claimed it was a meter issue and sent SMS to replace. SMS said meter was communicating with their system, must be a HE issue. still no readings on IHD. HE kept asking every month for meter readings, all the gas bills showed estimated readings. I decided to switch to Fuse 9/2/26 and they submitted their switch final meter readings. HE dispute the gas reading by Fuse and wont send a final bill. They are currently sat on £629 of my money and wont refund. I have now raised a complaint with HE (HE2001705/389) and spoken to the energy ombudsman.
HE failure to fixed gas meter issues has been repeated over and over based on the reviews on this site, showing complete apathy, inconsideration, and ineptitude to their customers when there's a genuine issue. Thats generally the issue with shopping around for the best deal... the downside is those suppliers dont step up when the going gets tough. HE management are obviously shysters or inept!

Response to HE
You talk the talk but dont walk the walk. You've failed many customers and come back with the obligitary apologies. Actions are what people want, not words. Send me my final bill and refund my credit today. Its been over a month since I switched and all you've done so far is talk! Validate your words with actions!

Aysha was clear and concise in her responses. Thanks for your help!

Mahiza was very helpful, quick and efficient in amending my direct debit as well as processing my credit refund.

Sunil from Leicester was a pleasure to deal with. He listened to everything and gave great advice.
He helped with my DD which has out my mind at ease not having to worry about increased costs.