Home Essentials Reviews 331

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were let down by their experience overall. Many customers were dissatisfied with the products received, often finding them to be of low quality, not matching specifications, or arriving damaged and defective. People also frequently reported issues with their orders, including items not being delivered, receiving incorrect products, or experiencing significant delays. The customer service was a major point of frustration, with many reviewers finding it unresponsive, unhelpful, and difficult to reach. Additionally, the delivery service was often criticized for being unreliable and slow, leading to further disappointment.

What people talk about most

Product

Customers consistently express strong dissatisfaction with the product quality. Many reviewers report... See more

Order

Reviewers express significant dissatisfaction with their orders. Many customers report not receiving their... See more

Customer service

Users describe negative interactions with customer service. Many customers report that representatives are... See more

Quality

Clients share negative opinions on quality. Many reviewers report receiving damaged items, missing parts, or... See more

Delivery service

Reviewers highlight significant dissatisfaction with delivery services. Many customers report orders not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Zero Stars, One of the Worst Online Purchase Platforms! Only One Sided, absolute Non Sense Return Replacement Policy. Once you Pay them, they will make you Run For Your Hard Earned Money even if the... See more

Rated 1 out of 5 stars

Wow,what a “brilliant” service you offer — automatic cancellations without even trying! Your team cancels pickups faster than you reply to customers. Totally useless and careless system. Every time... See more

Rated 1 out of 5 stars

homeessentials is the worst brand we have ever purchased from. Lid of the pan we ordered was dented on 2 sides and after waiting for a week for replacement lid we received the new lid with even more d... See more

Rated 1 out of 5 stars

Product specifications not matching. Sending emails and whatsapp messages is not helping. They call and disconnect just after one picks up the call. Free gift (as written on webpage) for online pay... See more


Company details

  1. Home Furniture Shop

Information provided by various external sources

Home Essentials has been the innovative, global resource for trend-forward housewares, tabletop , home décor and lifestyle product for over 20 years. From the beginning our commitment has been unwavering to the creation of new and exciting product, to...


Contact info

1.2

Bad

TrustScore 1 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am trying to contact this company

I am trying to contact this company, but they won't answer their phones. I want to return an item for a refund(Robovac X). The charger is not working properly. I am waiting for them to email me. I don't know what to expect.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

Bait and switch artists

Advertise products at low prices, then after sale is complete, back out of sale and claim order has been refunded, but no refund. Total game players, not even convinced they ever had any stock. Do not do business with them!

29 April 2024
Unprompted review
Rated 1 out of 5 stars

Scam alert!

I ordered canvas tote bag, instead they sent me a cheap pouch with 3-4 newspapers in the package to give the illusion of a larger bag. Total scamsters. Do not order from them.

8 March 2024
Unprompted review
Rated 1 out of 5 stars

Complete waste of time

Complete waste of time. After your details to give you a false limit. Once they have all your information and you place an order they cancel it and zero your limit. Shocking

27 March 2024
Unprompted review
Rated 1 out of 5 stars

Home Essentials are totally inept

Order no: 2755006
A large order of bedding meant to be delivered today. One item turned up. Where was the rest? Customer service didn't know, the said they would charge me for the one item. I told them to pick up the one item and refund me. They would not tell me if they will refund in full for the complete crew-up of their making. What a waist of time. The worst customer service I've ever experienced. My first order and last, never again!

22 March 2024
Unprompted review
Rated 1 out of 5 stars

Dishonest company

This company is about as dishonest as one can get. I sent back sheets that were not fit for purpose, but they refuse to send the promised refund. I don't even want to give them one star as it is misleading. I would say MINUS five stars for being such an untrustworthy bunch of cheats.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Help! Ongoing problem

Up-date regarding tumble dryer the company have given me a full refund, fantastic news! To say im relieved is an understatement! Thank you!

Now for my other problem i have a expensive Mercey cross trainer, is unusable ordered with the tumble dryer not sure of delivery date though, I emailed, phoned, just like my previous post still nothing, they have promised on numerous occasions to get back to me! Still waiting!

7 December 2023
Unprompted review
Rated 1 out of 5 stars

Worst received an item which isn’t…

Worst received an item which isn’t working waste of money 1099 Rs please do take the item return and refund the amount otherwise will take action on site and inform people not to spend money on this website as it is fraud

8 January 2024
Unprompted review
Rated 1 out of 5 stars

Order #611745

Order #611745
I have purchased 16 piece set of travel luggage wheel cover. It is delivered today and i found its a mixture of 4 colors of 4 pieces of each color. All my travel bags contains 8wheels in total so how can i apply covers with 2 different color to each travel bags? This is absurd!

Mails don't get delivered to their mentioned id. No contact number or after sales service there. It seems scam.

7 January 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look