After almost failing to find on line a specific pattern of Supefresco wallpaper, I came across "Home Image Direct" & after browsing their stock found what I was looking for...brilliant!! Order was qui... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #6 of 28 best companies in Wallpaper Shop
Written by the company
We are the UK's largest independent wallpaper store now online. We offer a wide variety of product ranges, really catering for everyone. We keep up to date with market trends and design themes so you always see the best products. We have been operating since 1996 and really take pride in our customer service. Please support us by leaving a review and we welcome any feedback.
Contact info
299-303 Coventry Road , B10 0RA, Birmingham, United Kingdom
- 0121 773 8529
- info@homeimagedirect.com
- homeimagedirect.com
Replied to 18% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy all arrived as promised…
Quick and easy all arrived as promised Recommend these guys.
Great Company to deal with online as…
Great Company to deal with online as very helpful. Ordered several samples of wallpaper all of which were very good quality and very generous in size so could clearly see pattern design and distancing. Placed large order for two designs which complimented each other beautifully
Excellent quality wallpaper at…
Excellent quality wallpaper at exceptional prices and prompt delivery too, thanks ;)
…good quick app to use
Very good selection of beautiful papers at good prices,and quick easy service to use
Quick delivery and on time.
Very impressed
Very impressed ordering was no problem
Delivery was swift and packaging excellent
Items exactly as expected great.
Excellent service
Perfect experience!
I asked for the delivery to be urgent and you certainly fulfilled that, ordered Sunday and received today! Posyage was free and the wallpaper much cheaper than anywhere else. I was also contacted bia text as the house number was missing from the address, brilliant service, thank you!
Delivery was incredibly quick
Delivery was incredibly quick, was very impressed. Quality of the paper is excellent too.
Great selection of top quality wallpapers.
I came across Home Image Direct by chance whilst looking for a specific wallpaper.
There were options to purchase from other well known high street DIY brands, but the prices seemed a little higher and as it was delivered direct from the supplier the lead times seemed a little longer.
When I found the product I wanted on the Home Image Direct website at a lower price than those larger DIY competitors and I discovered it was in stock in their warehouse, I took the plunge and placed my order. The order was processed and dispatched within 24 hours which was certainly fast enough for me. The rolls of wallpaper I ordered all look great (no damages) and are all the same batch number, so I'm very happy with my purchase.
Customer service was great
Customer service was great. I ordered patterned for a feature wall and matching plain for the other walls. I was told there would be a delay as there were only currently mixed batches for the patterned. I asked for the plain to be sent straight away as I had a decorator booked. Hamzat made sure it was sent, then when the patterned paper came into stock he ensured it followed without further delay or delivery costs. Very happy with the product and service.
Hamza was great at keeping me updated…
Hamza was great at keeping me updated about delivery
Prompt delivery
Order was despatched quickly and was just as advertised. Very happy with this company as have used them before. Would highly recommend them
Brilliant company
Brilliant will definitely be using theses guys again your paper comes very quickly within 48hours
black and gold wallpaper…
I purchased black and gold wallpaper the quality is brilliant its a heavy paper it got delivered super quick i can't wait to see it up i would definitely recommend this company for they're beautiful wallpaper choices
Great service and quality of wallpaper from this company
Order was delivered quickly and wallpaper great quality for the price I paid. The paper went up well with no bubbling. I returned the leftover rolls and received a refund as soon as it was received by them. I would 100% use this company again and will recommend to friends and family.
Not great
I’ll be honest the paper I ordered was £40 a roll and it was not what is shows on the website. It was basic paper
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








