I had a call today with Adam Key to set up home insurance, he was great - very professional, polite and helpful. He made sure to take the time to explain the policy details and answer any questions I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed the Tennant Landlord insurance but my quote wouldn't open online, I phoned in and Connor Lindsay from Homelet who made it really easy to tweak the quote to my needs and set up the purchase f... See more
Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on... See more
I arranged pet liability insurance over the phone with Adam Key today. Could not fault the service. Adam was friendly, professional, helpful and very quick to sort the insurance out. Can highly recomm... See more
Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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Reply from HomeLet
Thank you for leaving this feedback. We’re really pleased to hear the service you received felt very professional. Your comments are appreciated and will be passed on to the team.
I recevied good service from Reid…
I recevied good service from Reid Ashanti.It was good talking to her.
17 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. It’s lovely to hear you received good service from Reid Ashanti and that the conversation was a positive one. We’ll make sure your comments are passed on.
Great service
Great service. Good communication.
Happy with the service provided
13 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. It’s great to hear you experienced clear communication and great service, and we’re really pleased you’re happy with the support you received. Your comments will be passed on to the team.
I had a great experience with Valentin…
I had a great experience with Valentin Valeanu at HomeLet Insurance. He was professional, patient, and explained everything clearly. He helped me choose the right cover for my needs without any pressure, and the whole process was quick and straightforward. Thank you, Valentin, for your excellent customer service. I highly recommend both Valentin and HomeLet Insurance.
16 July 2026
Unprompted review
Reply from HomeLet
We really appreciate you taking the time to share your experience. It’s great to hear how professionally and patiently Valentin supported you, making sure everything was clearly explained and that you found the right cover without any pressure. We’re delighted the process felt quick and straightforward, and your feedback will be passed straight to him and the team.
Great job by Rachel Harvey
16 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. It’s great to hear Rachel delivered such a great service, and we’ll make sure your comments are passed straight to her.
Valentin was super helpful and kind
Valentin was super helpful and kind
16 July 2026
Unprompted review
Reply from HomeLet
Thanks Max for your 5* review, and sharing your experience.
Scott Owen was very helpful when…
Scott Owen was very helpful when sorting out my home insurance. He made the process as painless as possible.
15 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing this lovely feedback. It’s wonderful to hear how helpful and reassuring Scott was while sorting out your home insurance, and that he made the whole process feel as painless as possible. We’ll make sure your comments are passed straight to him.
Homelet have been very helpful and…
Homelet have been very helpful and gracious during my conversations with them.. I am a very happy customer..
16 July 2026
Unprompted review
Reply from HomeLet
Thank you so much for sharing this lovely feedback. It’s wonderful to hear that your conversations with HomeLet have felt helpful, gracious, and genuinely supportive, and we’re delighted to know you’re such a happy customer. Your kind words mean a lot and will be passed on to the team.
Very clear and helpful from Ashanti Reid
15 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing this lovely feedback. It’s wonderful to hear that your conversation with Ashanti felt so clear and helpful — we’ll make sure your kind words are passed straight to her.
I spoke with Enoch Biney this afternoon…
I spoke with Enoch Biney this afternoon and he was extremely helpful and friendly My query was understood and resolved easily I have been with Homelet for 10 years and have been happy with the service provided
15 July 2026
Unprompted review
Reply from HomeLet
It’s lovely to hear how well Enoch supported you this afternoon. His friendly and extremely helpful approach clearly made your query easy to resolve, and it’s wonderful to know you’ve been happy with HomeLet’s service throughout your 10 years with us. We’ll make sure your kind words are passed straight to the team.
Ashanti was absolutely fantastic
Ashanti was absolutely fantastic! really accommodating and patient with my call and lovely to talk to as well! Excellent customer service, sounded so happy too!
14 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing such a lovely review. It’s wonderful to hear how fantastic, accommodating, and patient Ashanti was throughout your call — and even better that she made the experience feel warm, happy, and genuinely enjoyable. We’ll make sure your kind words are passed straight to her.
I really appreciate the high level of…
I really appreciate the high level of service I received and wouldn’t hesitate to recommend HomeLet to anyone looking for landlord insurance. Thank you again, Rosa, for all your help!
Thiago R. De Oliveira
14 July 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share such positive feedback. It is excellent to hear that you received a high standard of service and that you would confidently recommend HomeLet to others seeking landlord insurance. Your appreciation for Rosa’s assistance is duly noted, and your comments will be passed directly to her.
Reply from HomeLet
Thank you for providing this feedback. It is excellent to hear that your experience was quick, efficient, and entirely hassle‑free. We appreciate you taking the time to share your comments, and they will be passed on to the team.
Rachel Harvey Was an excellent customer…
Rachel Harvey Was an excellent customer service agent who was very informative and patient. Thank you for making the insurance process so easy.
14 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing this feedback. It is excellent to hear that Rachel provided such an informative and patient level of service, and that she helped make the insurance process straightforward and easy for you. Your comments will be passed directly to the team.
Reply from HomeLet
Thank you for sharing this feedback. It is excellent to hear that Ashanti was very helpful during your interaction, and your comments will be passed directly to the team.
Awful guarantor experience
Awful guarantor experience - HomeLet portal is simply awful. Poor and confusing user experience, sub-par technical implementation, additional confusing steps being required to get anything done, lack of any kind of indication about what is still outstanding, or where you are in the process. I have *zero* confidence the disproportionate amount of sensitive information they collected is even remotely secure. The guarantor contract is draconian, yet pressured into signing with no means of appeal or request for modification. I have no idea why estate agents or landlords use this system. I will be exercising my right to be forgotten at the earliest possible opportunity.
14 July 2026
Unprompted review
Reply from HomeLet
Good morning Andrew. Thank you for taking the time to share your feedback and I’m sorry to hear about your experience.
We’d really like to look into this in more detail and address the concerns you’ve raised. Please could you contact us with your full name and reference number so we can locate your file and review what has happened? Please email the details to customer.experience@homelet.co.uk. Many thanks
Reply from HomeLet
Thank you for sharing this feedback. It is excellent to hear that you received great service and that the support provided was a massive help in getting everything set up smoothly. Your comments will be passed directly to the team.
Prompt efficient renewal of my policy
Prompt efficient renewal of my policy. Thank you Ashanti Reid!
14 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing this feedback. It is excellent to hear that your policy renewal was handled promptly and efficiently, and your appreciation for Ashanti’s assistance is duly noted. Your comments will be passed directly to the team.
Great service today from Ashanti Reid
Great service today from Ashanti Reid - she was so cheery, friendly and helpful. Would highly recommend. Thanks Ashanti!
14 July 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. It is excellent to hear that Ashanti provided such cheery, friendly and helpful service today, and that your experience was positive enough for you to highly recommend us. Your comments will be passed directly to the team.
So i was due to review my policy and my…
So i was due to review my policy and my debit card was accidentally declined. Doesnt matter, I immediately did the bank transfer as per your auto email reply's instructions. I've send the bank transfer record to you and requested not to debit my card again. But your system keep debiting my card in the following days and your staff emailed me saying i still haven't pay the renewal fee. And ive reply the email with the bank transfer record again yesterday during office hour and today you guys are still trying to debit from my card. Could you please advise what i should do now? Should i contact citizen advise or what?
11 July 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience, and I’m sorry for the frustration this situation has caused.
We’d really like to look into this as a matter of priority. Please could you contact us with your policy number so we can locate your policy, review what has happened with the payment and card debits, and get this resolved for you? Please can you email the details to customer.experience@homelet.co.uk. Many thanks.
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