Homemade Homes Reviews 

203
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable throughout the entire home-buying journey. People note that the team responds promptly to enquiries and phone calls, ensuring that communication remains smooth, clear, and straightforward from start to finish. However, some reviewers were not happy with the aftercare service, mentioning slow email response times and unresolved property defects that caused unnecessary stress. A few other people also felt that customer service fell short when raising official complaints or dealing with urgent maintenance issues after moving in.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and prompt... See more

Customer service

People report positive experiences with customer service, highlighting supportive staff who explain every... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising helpful staff for making the... See more

Response time

Users describe positive interactions with response time, frequently highlighting prompt and reliable... See more

User experience

Reviewers highlight high satisfaction regarding user experience, expressing appreciation for the smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my initial enquiry through to reserving my new home, the Sales Consultant Lucy has been absolutely fantastic! Buying a home is a huge decision, and I had lots of questions along the way. Lucy... See more

Company replied

Rated 5 out of 5 stars

Halima, Lucy and Virginia have all been an absolute pleasure to deal with. They respond to email, communicate well and answered every question I had. Nothing was too much bother.

Company replied

Rated 5 out of 5 stars

Homemade Homes by Accent have been absolutely fantastic in helping us to find our home. They are approachable, understanding and assisting us in every step of the way. A great service and highly recom... See more

Company replied

Rated 5 out of 5 stars

Lucy has been amazing! Can’t recommend enough- she has been so patient and understanding with us and has explained every stage so perfectly we never felt out the loop or lost at all. She is one of the... See more

Company replied


Company details

  1. #8 of 15 best companies in Property Developer
  2. #5 of 9 best companies in Housing association

About Homemade Homes

Written by the company

We are Homemade Homes the experienced property sales team within Accent Housing. Homemade Homes by Accent is a brand name for the sale of homes owned by Accent Housing Limited and Accent Homemade Limited.

We specialise in Shared Ownership, another way to buy your home. You buy a percentage and pay rent on the rest. We own just part of it – but you’re living there, you decorate it and decide when to sell.

Buying a percentage means a smaller deposit and a smaller mortgage. It’s a sooner first step on the ladder for lots of people. Usually, you can carry on buying further shares to own it 100%.

Buying a share means you need a lower mortgage and deposit than purchasing a property outright. This makes it a cost-effective way to own your own home and ideal for first-time buyers. Shared Ownership usually works out less per month than renting privately.

We want to be ‘with you for your journey’, whether that is helping you to take the first step onto the housing ladder or helping you search for a new home, we will be right there with you.

We have Shared Ownership homes across the country, from Surrey to Yorkshire and have helped hundreds of people fulfil their home ownership ambitions. We offer new and resale Shared Ownership homes as well as helping our current customers buy more of their home or sell it when they want to move on.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

203 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(203)

35 reviews in the last 12 months

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Rated 4 out of 5 stars

Helped us move into our new home

Overall a good experience with Homemade Homes, we had experience of shared ownership before so knew the ins and outs. On the day of completion everything went smooth and handover was quick, easy and stress free. We had a few questions through out the process and had to chase with certain things but overall communication was good and we would always get a response.

Thank you to Adam and Nicole who helped us with everything.

11 February 2022
Homemade Homes logo

Reply from Homemade Homes

We're delighted that your special move in day was easy and stress free. We'll pass your thanks to Adam and Nicole, this will mean a great deal to both of them.

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