Homemakers Reviews 687

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

First off, my wife and I absolutely love Homemakers! We’ve furnished multiple homes from your company and we always have so much fun browsing your incredible selection of furniture and accessories... See more

Rated 5 out of 5 stars

Wonderful salesperson helped me find this piece. Totally charming young lady listened to what I wanted and gave me expert attention in finding what I was looking for. We took pics and from there I wa... See more

Company replied

Rated 3 out of 5 stars

Homemaker can be a little overwhelming, everything is spread out so far some items are not on the showroom I was trying to find a recliner, or a loveseat that the extended length of it would be at le... See more

Rated 5 out of 5 stars

Friendly Customer Service Over The Phone Customer Service. Simple Website To Use: Add To Cart Checkout Exclusive Home Audio System Brand Name: Technical Pro Vendor Model Number: XFORCE S... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Kitchen Furniture Shop
  5. Living room shop
  6. Outdoor furniture shop

Written by the company

At Homemakers, we're determined to inspire customers with our service, dedication, and reliability to ensure a premium shopping experience. As one of the largest furniture stores in Iowa, we offer a huge selection of furniture, mattresses, and accessories to accommodate every budget and lifestyle!

Voted Best Des Moines Furniture Store for Over 31 years!

Written by the company

Huge Selection, From on-Trend to Traditional Styles
As one of the largest furniture stores in the country, we have everything you need to complete your home. We bring in over 2000 new items each day, on average. That’s a lot of furniture! Our two-story, 215,000 square foot showroom (nearly the size of four football fields) has over 11,000 products to browse, plus an in-store collection of seasonal décor. Whether you’re looking in the Hm Outlet or Clearance Center for affordable first-home furniture or want heirloom-quality pieces to pass down through generations, you’re sure to find what you need when you shop Homemakers.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

687 reviews

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Rated 5 out of 5 stars

Ease of use

Ease of use, good pricing!

16 May 2025
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Reply from Homemakers

We're thrilled to hear you find our product easy to use and appreciate the pricing.

Rated 5 out of 5 stars
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Reply from Homemakers

It was a pleasure serving you, Darrell! We appreciate your business and taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Easy

Easy! I’ve ordered online before & it arrives on time with free delivery!

16 May 2025
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Reply from Homemakers

We're thrilled to hear about your positive experience with our online ordering process and free delivery. We strive to make online shopping convenient and efficient for our customers. Thank you for your kind words and for choosing us.

Rated 5 out of 5 stars

Fast responsve chat with Judi

Fast responsve chat with Judi. Easy to order online.

15 May 2025
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Reply from Homemakers

We're thrilled to hear you had a positive experience with our chat support and online ordering process. We appreciate your kind words about Judi's responsiveness.

Rated 5 out of 5 stars

Love Homemakers

Online order and pick up options

13 May 2025
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Reply from Homemakers

We appreciate you choosing our online order and pick-up option. We strive to make your experience as convenient as possible.

Rated 4 out of 5 stars

Just had to call my bank

Just had to call my bank, website is very slow though.

13 May 2025
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Reply from Homemakers

We understand your frustration with the website's speed. We appreciate you bringing this to our attention and will look into improving the website's performance.

Rated 5 out of 5 stars

Awesome

Great Service

12 May 2025
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Reply from Homemakers

It was a pleasure serving you, Angela! We appreciate your business and taking the time to share your positive feedback with us.

Rated 4 out of 5 stars

Check out isn’t very detailed and it’s…

Check out isn’t very detailed and it’s easy to get crossed up on shipping method. However their help desk is excellent and makes up for it.

9 May 2025
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Reply from Homemakers

We appreciate your feedback and are glad to hear that our help desk team was able to assist you. We understand that a clear checkout process is important, and we'll take your comments into consideration as we continue to improve our website.

Rated 5 out of 5 stars

Easy to use!

User friendly

9 May 2025
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Reply from Homemakers

It was a pleasure serving you, Jack! We appreciate your business and taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Homemakers online service

Ease of ordering and delivery

4 May 2025
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Reply from Homemakers

We appreciate your kind words about your recent experience. We strive to make ordering and delivery as seamless as possible. Your feedback motivates us to continue providing excellent service.

Rated 5 out of 5 stars

I searched for the item

I searched for the item, I found the item, I paid for the item and tomorrow I hope to pick up the item.

3 May 2025
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Reply from Homemakers

Thank you for your review! We're glad you were able to find the item you were looking for. We hope you enjoy your purchase.

Rated 5 out of 5 stars

Quick and easy

30 April 2025
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Reply from Homemakers

It was a pleasure serving you, Jim! We appreciate your business and taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Being able to contact and speak with…

Being able to contact and speak with someone that could explain what the fabric was like was very helpful! I wish they had a store closer to me. Other retailers were more expensive for the same item.

30 April 2025
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Reply from Homemakers

We appreciate your kind words and are glad you found our customer service helpful. We understand the importance of being able to speak with someone who can provide information about our products. We strive to offer competitive pricing and are always working to expand our reach.

Rated 5 out of 5 stars

lots of selection

28 April 2025
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Reply from Homemakers

It was a pleasure serving you Heather! We appreciate your business and taking the time to share your positive feedback with us.

Rated 1 out of 5 stars

Figure it out on your own

I was on the phone with someone and she was being snooty and acted like I was a complete idiot when I didn’t have the sku number for the exact item I was looking for. I’m calling you for help, how about you help, if I could find the item on my own I wouldn’t be calling you. It took maybe 2 minutes from beginning to end. Could you just be nice.

27 April 2025
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Reply from Homemakers

We understand your frustration with your recent experience. We strive to provide excellent customer service and are disappointed to hear that you did not receive the help you needed. We value your feedback and will use it to improve our training and ensure our agents provide a more positive experience for all customers.

Rated 1 out of 5 stars

FALSE ADVERTISEMENT

I was supposed get free shipping and was charged almost $100 for delivery! FALSE ADVERTISEMENT!!!!

25 April 2025
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Reply from Homemakers

Good morning! We truly apogize for any miscommunication. We are not seeing a delivery fee charged on your order. Please feel free to reach out to us with more information @
CustomerServiceManagers@homemakers.com. Thank you!

Rated 4 out of 5 stars

I had questions on my order and Nadia…

I had questions on my order and Nadia got back to me by email almost immediately and when my question wasnt fully answered by email I called Nadia and she was able to answer my question. Excellent customer service. Thank you.

24 April 2025
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Reply from Homemakers

We appreciate your kind words and are thrilled to hear about your positive experience with Nadia. It's wonderful to know that she was able to provide you with the assistance you needed. We strive to deliver exceptional customer service and are glad that Nadia exceeded your expectations.

Rated 4 out of 5 stars

I had to keep entering my payment…

I had to keep entering my payment details!

24 April 2025
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Reply from Homemakers

We understand your frustration with having to repeatedly enter your payment details. We appreciate your feedback and will work to improve this process.

Rated 2 out of 5 stars

Chat rep want helpful at all!

Chat rep want helpful at all!

24 April 2025
Homemakers logo

Reply from Homemakers

We understand your frustration with the chat experience. We value your feedback and will use it to improve our customer service.

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