I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
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Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more
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Company details
- #37 of 39 best companies in Property Surveyor
- #45 of 62 best companies in Conveyancer
- #83 of 86 best companies in Mortgage broker
- #30 of 39 best companies in Removals company
- #24 of 39 best companies in Price comparison site
- #16 of 28 best companies in Estate Agents
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
272 reviews
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This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
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Most of the stress was relieved from our side!
Dan relieved so much of the burden from me and Juliet. He worked very hard to secure us a mortgage offer and ensured the interest rate was at the lowest possible.
We completed a couple days ago and are so glad that everything went over smoothly. He helped us find the solicitors and the different companies that did different types of surveys.
We could not be more grateful for his hard work.
9 June 2025
Unprompted review
Reply from Homemove
Jacob and Juliet, congratulations on completing your purchase. Dan works hard to relieve stress for first‑time buyers, and securing a lower rate so close to exchange is a great example of that dedication. We wish you years of happiness in your new home and appreciate you recommending our service.
A Huge Thank You to Dan Webster – Truly the Best Mortgage Advisor!
My husband and I would like to express our deepest gratitude to Dan Webster for his exceptional service and unwavering support throughout our home-buying journey, we are first-time buyers.
From start to finish, Dan was outstanding. He clearly explained every step of the process, followed through on every promise, and handled everything with remarkable speed and efficiency. Dan consistently went above and beyond, and not once did we find fault in any part of his work. His professionalism, attention to detail, and responsiveness truly set him apart.
Just before exchange, Dan managed to secure us a lower interest rate—something we hadn’t expected at that stage, and a testament to how diligently he works for his clients. He took a great deal of the stress off our shoulders, always ready to help and respond quickly, no matter how many questions we had.
Thanks to Dan’s expertise and dedication, we completed the process in exactly 12 weeks and received our keys today (09/06/2025). We are overjoyed and still can’t quite believe that we’ve made it through this journey—and we couldn’t have done it without him.
We wholeheartedly and unreservedly recommend Dan Webster to anyone looking to buy a home. He is, without doubt, the best mortgage advisor we could have hoped for. Thank you so much, Dan!
9 June 2025
Unprompted review
Reply from Homemove
Juliet, your kind words for Dan Webster are truly appreciated. Going beyond expectations and acting quickly is exactly what we aim for. We are delighted your journey from application to keys took just twelve weeks. Enjoy your new home, and remember we are here whenever you need advice.
Highly recommended this company
Highly recommended this company, Matthew and Rachel so very helpful. They really look after you.
5 June 2025
Unprompted review
Reply from Homemove
Nina, thank you for recommending us. Matthew and Rachel will be pleased to know their care made a lasting impression. If you ever need further assistance or have friends and family who could benefit from our support, we would be honoured to help.
Mortgage made easy!
Dan and his colleague Joanne were knowledgeable, contactable and friendly throughout my remortgage process.
From the first phone call with Dan I felt reassured and in safe hands. He is clearly an absolute expert at what he does as well as being an extremely personable and good natured individual.
4 June 2025
Unprompted review
Reply from Homemove
Harvey, we are thrilled that Dan and Joanne guided you through the remortgage process with expertise and warmth. Feeling reassured from the first call is exactly the experience we strive to provide. Please reach out if anything else arises.
Very poor customer service, always chasing
Very poor experience from the start. Always had to chase to find out what was happening. Had the survey been booked, did it go ahead, when was I going to get my report. The dashboard is a joke. I have just checked and despite my survey being carried out on 13 th May and having finally received my report outside of the 5-7 days quoted it still says it is due to happen on the 9th May. Definitely won’t be using them again and it makes me question how good my level 3 survey actually is.
Update my complaint was dealt with quickly and I received a £50 refund. I hope the dashboard works for others and my comments were acted on.
13 May 2025
Unprompted review
Reply from Homemove
Emma, we apologise for the delays and lack of proactive updates on your Level 3 survey. Your feedback about the dashboard has been shared with our development team, and we have already adjusted status triggers to reflect real‑time progress. We are glad the £50 refund and swift handling of your complaint helped, but we aim to win back your full confidence next time. If you have further thoughts on how we can improve, we would value your insights.
Outstanding service from the start of…
Outstanding service from the start of our mortgage process until the end, fully deserves a 5 star.
4 May 2025
Unprompted review
Reply from Homemove
Thank you for taking the time to leave a five‑star review. Outstanding service from start to finish is our goal, and we are pleased to have met that standard for you. If we can assist with anything else, our team is always ready to help.
Bad pactices and poor service
Very bad practices looking to pressure you into paying the higher quotes they provide.
You pay in advance and let the drivers know this. There is no assurance you will get the money back.
Through GDPR i requested my information to be removed, they sent an email saying they did. It turns out I can still login and see all the details. So i believe they lied.
I would suggest to avoid there services and look up local movers yourself. They will normally ask for a small deposit, but not full payment like these.
Edit for reply: Since ive done the review my account has been wiped, but no reply from email this time. I did test incognito before. They just didnt wipe my account, but said they did. Oh phone was the pressure selling. No assurances were given like in the reply below. I wrote this review after the email stating they cleared my account.
From what I was told the homemove are just a middle man to get in contact with local movers. The actual move isnt there responsibility. Akin to MyBuilder where MyBuilder is just linking you up to a builder. It is therefore perfectly valid to review there core service before even moving.
My justification for the 1 star is exactly as the site implies. I had lost trust.
2 May 2025
Unprompted review
Reply from Homemove
Hi Mr Blades,
I’m genuinely sorry you’ve come away feeling pressured and mistrustful - that’s the exact opposite of the experience we want for people who reach out to us. What we offer is a quick estimate and then work behind the scenes to match or beat it - but our quote tool uses an algorithm and isn't always accurate which is why we only take payment once its been finalised - there is zero pressure, or should be zero pressure, in taking that quote and you declined it as is your right.
On the advance payment / “higher quote” concern: Our pricing model is fixed-fee, up front so that there are no surprises on moving day. We only request 100% of the payment if its close to the move-in date otherwise we wouldn't be able to guarantee you peace of mind with an allocated driver. If the move didn't happen.
On your GDPR deletion request: You’re right: if deletion is completed you shouldn’t still be able to log in but we do also have a 1 month window to comply and we did action it immediately, we aren't sure how you were still able to login and I escalated this to our data-protection officer for immediate investigation. If you try again with a private / incognito browser it should be inaccessible.
Refund assurance: Any advance payment is held in a segregated client account and is refundable in full right up to driver assignment
2 weeks before, otherwise we charge 50% if its up to 48 hours before move-in and 100% if it's after that. This is pretty standard practice because last minute drop-outs cost us the chance to fulfil another move.
Edit for reply: that’s not how our business model works Alistair - we’re not a lead generator. Your move would have been our soul responsibility - we have a network of drivers across the country. I can understand why the perceived model you have in mind would frustrate you and why you’d request GDPR deletion with that model which is exactly why we don’t use it. Who wants to be called by five random removal companies? Nope not me either.
You pay homemove, we move you. I feel you may have got the wrong end of the stick so I’d be happy to have a chat and understand how it was sold to you including the pressure tactics employed as that’s something we do not condone.
Drop me an email on founders@homemove.com if you’d like to discuss further and help us improve.
I do feel a single-star rating is a little tough given no move actually took place and we normally average 4.8/5, but that just means we have to earn back your trust. If you would consider changing based on the fact me and Louis as co-founders are working on this for you as we speak - then that would be kind.
Thank you for bringing the issues to light; accountability helps us improve.
Kind regards,
James Freestone | CEO
Daniel Webster my broker has such a…
Daniel Webster my broker has such a positive attitude and response from the beginning of our interaction. It was" trust me, you're in good hands" especially with someone I have never met.
Excellent work showing he is very knowledgeable about his work even patient enough to deal with my impatience. Even dealing with insurance and others, once I raise an issue, Daniel would respond -let me do the research and you choose. The delay we had was more from the seller.
I would be recommending Daniel and the company anytime 100%.
25 November 2024
Unprompted review
Reply from Homemove
What an uplifting review—thank you! 🎉
Daniel will be delighted to hear that his “you’re in good hands” approach hit the mark. He prides himself on blending deep product knowledge with genuine patience, so it’s great to see that shine through in your experience—especially during those inevitable pauses while third-parties catch up.
We know buying and selling can be stressful, and your trust is something we never take for granted. Hearing that you’d recommend Daniel and our company “100 %” is the ultimate compliment.
If there’s anything else you need - whether it’s a quick follow-up question or help down the road - just let us know. We’re always here, and Daniel will be first in line to assist.
Thanks again for choosing us and for sharing such kind words.
Hugh at homemove was 2nd to none from…
Hugh at homemove was 2nd to none from start to finish. Answerd all my questions I asked about my booking for my level 2 house survey, paid for my survey which was at a great price. Then the survey was handled by Gold Crest surveys who rang me the next day to say that they had a cancellation that day, a very detailed survey was emailed to me four days later. A thank-you to everyone for a great service.
8 April 2025
Unprompted review
Reply from Homemove
Hi there,
“Bosh!” - that’s exactly what Hugh likes to say when everything falls perfectly into place, and we’re thrilled that’s how your survey journey felt. 🚀
Thank you for the fantastic feedback. Hugh will be over the moon to hear his quick answers, great price-point, and smooth hand-off to the Gold Crest team hit the mark for you. We’re glad the cancellation slot meant you got your Level 2 survey even sooner- and that the detailed report landed in your inbox just four days later.
We’ll make sure everyone involved sees your kind words. If you need anything else as you move forward - another question, a clarification, or just a celebratory “Bosh!”- Hugh and the whole Homemove crew are only a call away.
All the best with the rest of your purchase, and thanks again for choosing us.
Second to none customer service …
After only 10 days notice for completion on a house move we contacted Homemove. I was in panic mode, the staff on sales and post sales were fantastic, their customer service was second to none. They reassured me everything was in place for removal and storage. They worked in conjuction with Albert Miles who loaded and unloaded, worked at pace and extremely hard. The grandfather clock with a fine glass case was treated with extra care and landed with no damage. All in all a very smooth process from beginning to end. Thanks to all involved.
27 March 2025
Unprompted review
Reply from Homemove
Hi,
A move on 10 days’ notice can feel like a sprint, so we’re thrilled our team helped turn “panic mode” into a smooth hand-off. Hearing our sales and post-sales crews were “second to none” is exactly the encouragement they love to see.
We’ll be sure to pass your thanks to Albert Miles’ loading team—their pace (and that extra-care touch with your grandfather clock’s glass case) is something they take real pride in. Knowing it arrived unscathed is music to our ears.
If anything else pops up—whether it’s a quick question about storage or a future move—just give us a shout. Until then, enjoy settling into your new home, and thanks again for choosing Homemove.
Really impressed, would definitely recommend
Really impressed with the Homemove platform and team, especially Dan. They made my buying process so straightforward, it really felt like I had someone on my side supporting me through every step.
20 March 2025
Unprompted review
Reply from Homemove
Thank you for the glowing feedback! ⭐⭐⭐⭐⭐
Dan—and the whole Homemove crew—will be thrilled to hear you felt genuinely supported at every step. Making the buying process “straightforward” is exactly what we aim for, so your words are the best compliment we could receive.
If you ever need a hand again—whether it’s a quick follow-up question or help with your next move—just let us know. We’re always in your corner.
Enjoy your new home, and thanks again for recommending us!
5 Stars
I can't recommend Homemove enough! From start to finish, their support has been outstanding. James, there CEO got involved, in particular, went above and beyond to ensure I felt heard and supported. Even when faced with challenges involving a third-party surveyor, James demonstrated genuine care and professionalism, taking the time to provide guidance and reassurance.
His proactive approach, honest communication, and willingness to stand by their customers is a testament to the values Homemove upholds. Unlike many companies that disappear once the service is completed, Homemove remained a strong advocate for me. Knowing they prioritize their customers' well-being, even after the initial service, gives me complete confidence in recommending them.
James' dedication and transparency are rare in today's market. It's clear that Homemove genuinely cares about their customers and the quality of their services. I look forward to using Homemove again in the future as they continue to evolve their offerings. If you're looking for a company that treats you with respect and integrity, look no further.
Thank you, James and the Homemove team!
17 March 2025
Unprompted review
Reply from Homemove
Hi there,
Thank you for the glowing, five-star vote of confidence! Knowing you felt heard, supported, and still looked-after even when a third-party snag cropped up is exactly what we strive for at Homemove.
I’m glad my direct involvement helped bring a bit of calm and clarity, but the real credit goes to the entire Homemove team—our culture is built on staying in our customers’ corner long after the initial job is done. Your comments about transparency, honest communication, and post-completion care tell us we’re living those values.
We’re continually evolving our platform and partner network, and feedback like yours fuels that momentum. When the time comes for your next move—or if you simply have a question—you can count on the same proactive support.
Thanks again for putting your trust in Homemove and for sharing such generous words.
Warm regards,
James
CEO, Homemove
5 star review for Mr Webster!
Daniel was absolutely brilliant from start.
Nothing was too much trouble.
He was supportive and professional through the whole process and I have ended up with my dream home which I didn't think it was achievable.
Dan was realistic and honest. He spent a massive amount of time ensuring that I was getting the best deal and explored a multitude of lenders.
Couldn't recommend Dan enough.
13 March 2025
Unprompted review
Reply from Homemove
Thank you for the fantastic five-star review—and for spotlighting Daniel’s hard work! 🌟
Hearing that his realism, honesty and refusal to settle for “good enough” helped you secure a home you once thought was out of reach is exactly why we love what we do.
I know Dan invested many hours combing through lender options to make sure the deal truly fit you. I’ll pass your kind words on to him (though I suspect he’s already grinning from ear to ear).
If you ever need anything—whether it’s a future remortgage check-up, a question about your new place, or just a friendly voice—don’t hesitate to reach out. We’ll be here, and Dan will be first in line to help.
Congratulations on your dream home, and thanks again for choosing Homemove!
Remortgage
Recently renewed our mortgage as previous deal was expiring. Whole procedure from initial consultation to completion was made really easy. Daniel was brilliant explaining each step and keeping us informed as everything progressed. Daniel listened to what our needs were and found a deal that matched, and has overall saved us a lot and made a huge difference for us! Massive thankyou and we will definitely be in touch when we need to renew again. I would 100% recommend Daniel’s services.
3 February 2025
Unprompted review
Reply from Homemove
Thank you for the brilliant feedback—and for trusting Daniel (and Homemove) with such an important milestone. 🎉
A remortgage can feel daunting, especially with an expiring deal on the horizon, so we’re thrilled Daniel’s step-by-step approach turned it into an “easy” experience. He’ll be delighted to hear that listening carefully to your priorities led to a package that not only fits, but saves you money and makes a real difference day-to-day.
We’ll pop a reminder in the diary for your next renewal, but in the meantime, if rates shift or you just have a question, Daniel’s inbox is always open.
Thanks again for the 100 % recommendation and the chance to help—enjoy the peace of mind your new deal brings!
Andy from Homemove was very helpful and…
Andy from Homemove was very helpful and professional in finding a removal company that would help us move house.
Three polite and strong men from the company Albert Myles came and made this move as stress free as they possibly could. They were extremely accommodating and did not waste any time in loading and unloading our belongings.
They were very careful in handling our items and were respectful of the new property, ensuring nothing was left dirty.
Considering the 2hr45 min journey and the fact they took everything (as long as there was space), they charged a very reasonable price.
Extremely efficient, punctual and professional - I would highly recommend!
24 February 2025
Unprompted review
Reply from Homemove
What a brilliant account of moving day—thank you!
Andy will be thrilled to see his “match-making” skills paid off and that the Albert Myles crew turned a 2 hour 45-minute haul into a smooth, stress-free experience. Hearing they were polite, super-fast yet careful, and left your new place spotless ticks every box we look for in a partner.
We’ll pass your praise to the three movers and to Albert Myles’ leadership team; feedback like this keeps their morale sky-high. And thank you for highlighting the fair pricing—transparency and value are values we share.
If you ever need a hand again—whether it’s storage, a future move, or just advice on settling in—Andy and the Homemove team are only a call away.
Enjoy your new home, and thanks once more for the glowing recommendation!
Efficient and Great Communication!
Homemove were great and efficient in arranging my Homebuyers survey. From initially requesting their services, they were at the property in 7 days carrying out the survey. The detailed report was then sent to us 2 days later.
The communication was great throughout and their AI chatbot was really useful. I could use the chatbot any time of day and get the required help and information I needed. I’ve never seen a chatbot respond as well as the one utilised by Homemove.
I would recommend Homemove to anyone and would definitely use them again!
28 February 2025
Unprompted review
Reply from Homemove
Thank you for the glowing feedback! 🚀
Getting a Homebuyers survey booked, completed and back to you in under 10 days is exactly the pace we aim for, so it’s fantastic to hear the timeline hit the mark.
Our team will be especially pleased that you found the AI chatbot genuinely helpful—behind the scenes we’re constantly refining it to give real answers, not canned responses, 24/7. Knowing it came through for you reinforces that the work is paying off.
We’re delighted you’d recommend us and look forward to helping again whenever you need a survey—or any other Homemove service. If a question pops up about the report, just open a chat or give us a call; we’re always here.
Thanks again for choosing Homemove!
Sarahjane was really helpful throughout…
Sarahjane was really helpful throughout the journey for me and my remortgaging for HTB
Even when an error (on my behalf) presented itself Sarahjane was quick in responding to my needs for resolution.
12 February 2025
Unprompted review
Reply from Homemove
Thank you for sharing your experience—and for spotlighting Sarahjane’s hard work! 🚀
Help-to-Buy remortgages can be a little fiddly, so hearing that her quick responses and clear guidance smoothed the path (even when that unexpected hiccup cropped up) is exactly what we love to see.
I’ll make sure Sarahjane sees your kind words; knowing she made a real difference will mean the world to her. If you have any follow-up questions—whether it’s paperwork, future rate checks or just peace-of-mind queries—she’s only a call or message away.
Thanks again for trusting us with your remortgage, and congratulations on getting everything sorted.
Outstanding Service from HomeMove
I recently had the pleasure of working with Dan from HomeMove to secure a buy-to-let mortgage, and I can confidently say that his expertise and dedication made the entire process seamless and stress-free.
As a first-time property investor, I was unsure about the complexities of buy-to-let mortgages, but Dan guided me every step of the way with professionalism and patience.
Dan’s deep understanding of the buy-to-let market was evident from our very first conversation. He took the time to explain the process in detail, ensuring I fully understood the requirements, risks, and opportunities involved. His advice was tailored to my financial situation and investment goals, which gave me confidence in his recommendations.
One of the standout qualities of working with Dan was his ability to secure a mortgage deal that was perfectly suited to my needs. He has strong relationships with a wide range of lenders, which allowed him to find a competitive rate and terms that I wouldn’t have been able to access on my own. His market knowledge ensured I got the best possible deal.
Dan handled all the paperwork and communication with the lender, which saved me a significant amount of time and effort. He kept me updated throughout the process and was always quick to respond to any questions or concerns I had. His proactive approach meant that any potential hurdles were resolved swiftly, ensuring the process stayed on track.
What truly sets Dan apart is his commitment to his clients. He was approachable, friendly, and genuinely invested in helping me achieve my goals. No question was too small, and he went above and beyond to ensure I felt supported and informed at every stage. His professionalism and personal touch made the experience enjoyable and stress-free.
Thanks to Dan’s expertise and hard work, I successfully secured my buy-to-let mortgage and am now on my way to building my property portfolio. I couldn’t have done it without his guidance, and I’m incredibly grateful for his support.
If you’re looking for a mortgage advisor who is knowledgeable, reliable, and genuinely cares about their clients, I highly recommend Dan @ HomeMove. He made what could have been a daunting process into a smooth and positive experience. I will definitely be working with him again in the future!
Rating: 5/5
Thank you, Dan, for your outstanding service!
13 February 2025
Unprompted review
Reply from Homemove
What an outstanding review—thank you! ⭐⭐⭐⭐⭐
Dan will be delighted to hear that his “professional-yet-personal” approach turned your very first buy-to-let mortgage into a smooth, confidence-boosting experience.
We know the leap from homeowner to property investor can feel daunting, so it’s great to hear Dan’s step-by-step explanations, lender relationships and proactive updates hit the mark. Securing a competitive deal tailored to your goals is exactly why we put so much effort into lender partnerships and market research.
Your note that “no question was too small” and that Dan’s support saved you time and stress is music to our ears. We’ll make sure the whole HomeMove team sees your kind words—feedback like this keeps our standards high.
Congratulations on the first addition to your portfolio! When you’re ready for property number two, or if you simply want a check-in on rates, Dan will be the first to pick up the phone.
Thanks again for trusting Homemove and for recommending us so warmly.
Hugh's service was outstanding
Hugh's service was outstanding. He was thorough whenever I needed advice and prompt when returning calls or answering queries. He assured me of the price point and directed me to trust pilot for reviews.
I initially believed we would need a level 3 survey but after talking to Hugh it was determined that a level 2 was sufficient for our needs, no upselling occurred which was quite the contrary considering my experience with other surveyors. Hugh took the time to assure me when I needed it, was patient and didn't rush the sale. I was sent 'mock' surveys so I could further make the correct decision and when finally ready to proceed, stayed on the line until I was confident the transaction was complete. Amazing customer service!
Once the survey is complete and the report received, I will write another review for the surveyor.
Shoutout to Megan who booked the company, she too was awesome!
12 February 2025
Unprompted review
Reply from Homemove
Thank you for the wonderful, detail-packed review! Hugh will be chuffed to hear that his “no-pressure, plenty-of-information” style made all the difference—especially around deciding that a Level 2 survey (not a Level 3) was the right fit. He loves sharing sample reports so customers can choose with total confidence, so it’s great to know the mock surveys helped.
I’m also glad Megan’s booking work earned a shout-out; she prides herself on keeping the diary—and the paperwork—spot-on.
We’ll keep things just as smooth for the rest of the journey. Once your survey is complete, feel free to reach back with any questions—or that follow-up review you mentioned.
Thanks again for trusting Homemove, and for recognising both Hugh’s patience and Megan’s behind-the-scenes magic.
Highly recommend
I highly recommend Homemove for your valuation.
We needed our report urgently and they worked very hard to deliver it on time.
31 January 2025
Unprompted review
Reply from Homemove
Many thanks for the recommendation! ⏱️
Fast-tracking a valuation can be stressful, so we’re thrilled our team delivered the report within your deadline. We’ll pass your thanks to the surveyor, the scheduling crew and our report-checking desk—they all pulled together to make the turnaround happen.
If you ever need another valuation, survey or just a quick chat about property questions, we’ll be here and ready to move just as swiftly.
Thanks again for choosing Homemove!
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