The Homeopathic Book Company Reviews 682

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the careful packaging and the excellent condition in which their orders arrive, often highlighting the protective wrapping. Many people are impressed with the remarkably fast delivery, even for international shipments, and appreciate the frequent and accurate tracking updates provided. The service is frequently described as efficient, professional, and friendly, with many customers expressing their happiness with the overall ordering process and the quality of the books. However, some customers also noted that while the books themselves were intact, the outer packaging occasionally arrived damaged or ripped, suggesting a need for firmer boxes for heavier items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the careful and protective packaging... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt shipping,... See more

Quality

Customers consistently report positive experiences with the quality of products received, largely due to... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, speedy, and... See more

Order

Clients share positive opinions on order, with many expressing happiness and satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repeat customer here. I've been buying books from HBC for a while now and it's always a beautiful experience. Aside from the fact that I'm buying homeopathy books, the packaging and care put into... See more

Rated 5 out of 5 stars

Still remains my most favourite book store - super friendly team, a wonderful array of books & topics (mine mainly Homeopathy), actually someone to speak to at the end of a phone (rare these days!)... See more

Company replied

Rated 5 out of 5 stars

My book arrived earlier than expected. I am delighted. it is also well packaged and sustained the distance in excellent shape. I was given tracking info and kept up-to-date of its progress along the w... See more

Rated 5 out of 5 stars

I am very impressed with my order. It all took a week including the weekend. I received updates on my shipment which I did not expect it to be accurate because it is an international shipment. To m... See more


Company details

  1. #6 of 48 best companies in Book shop

Written by the company

At the Homeopathic Book Company our principal focus is on meeting the requirements and expectations of our customers – whether they be a student or a practicing homeopath. We supply a wide range of books covering homeopathy, nutrition and naturopathy. To ensure that the right book is delivered at the right time and at the right cost we focus on service excellence. We provide a range of delivery options for every order to match urgency and budget as well as offering a 10% discount on all orders over £50.


Contact info

4.9

Excellent

TrustScore 5 out of 5

682 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love supporting and buying from the…

Love supporting and buying from the Homeopathic Book Company. They have a huge selection of books.

27 December 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

And we are really grateful for that support, Jasmyn. Thank you for your latest order and thank you for the love shown in your review. We are here to help so just let us know if we can do that.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Everything received packed up nicely…

Everything received packed up nicely and very quickly too!

27 December 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thank you for ordering from us again, Donia. We really appreciate your business. Thanks also for taking the time to post a review - it really helps and it's good to hear the feedback!!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

The purchase was easy and the books…

The purchase was easy and the books arrived in the time stated and were in good condition.

25 December 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thanks for your order, Daniel, and thanks for taking the trouble to post about it. We hope we can serve you again in the future - should the need arise.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

My order was delivered to Australia…

My order was delivered to Australia quickly and everything was in perfect condition. Seamless transaction - thank you!

29 November 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thank you, Elise, for your order and for taking time out to post about the experience. We very much appreciate it and hope we can serve you again when the need arises.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

The Homeopathic Book Company

Books arrived amazingly quickly. Very nicely packaged too.

17 December 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Glad you were pleased with the experience, P.G. Thank you for posting about it and thanks also for your order. Please don't hesitate to contact us if we can help in the future.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

I bought a set of last editions (it was…

I bought a set of last editions (it was important to me) books.
The FedEx delivery to Canada was surprisingly fast, 2 days only.

14 December 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Hi Tania. Thank you for your order and thank you for posting about the service experience. It's really appreciated by us here. FedEx is super fast and super reliable. It makes such a difference when you don't have to wait long for your order. If we can help you again inthe future, we would be delighted!!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Very nice

Very nice! really , fast sending , i had a question and the answer was kindly provide quickly. the parcel was nicely done. Everythink was fine !

7 December 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Hi Pierre. Thanks so much for posting a review of your buying experience. We really appreciate it and we're delighted that you are happy with everything.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Recent Book Order

I was pleasantly surprised at how fast my order arrived. Everything was well packaged and my books were in excellent condition. I also love that there are options to purchase slightly damaged books at a lower cost as one set of books I ordered was rather expensive and I didn’t know how to break the news to my spouse.

11 December 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Hi Ashley. Thanks so much for posting a service review of your purchase experience. We're delighted that you are pleased with the books you ordered and hope you didn't get into too much trouble as a result!!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Great selection of books

Great selection of books.
Great customer service.
Prompt delivery.

12 December 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thanks you for posting, Yuriy, and thanks for placing your trust in us for your most recent order. We really appreciate it here and hope we can serve you again in the future, should the need arise.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Great service as usual

Great service as usual

10 December 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Many thanks, Ann, for taking the trouble to post a review of your service experience. We very much appreciate you ordering from us again. Do let us know if we can assist you in the future, should the need arise.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

4 December 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Many thanks for posting, Jeanette. We really appreciate your support here and on social media. We would be delighted to see back in our store at any time!

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Well packaged and delivery smooth and…

Well packaged and delivery smooth and in the appropriate time. Thank you so much.

25 November 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

No, Thank You Maurizio. We value your business highly and would like to thank you for taking the time to post a review. You are welcome back with us at any time.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Great service

Fantastic book & great, quick delivery. Thank you very much.

26 November 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thank You, Karen. We really appreciate you placing an order with us and posting about the experience. If there is anything else we can help you with in the future, please don't hesitate to contact us.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Books came surprisingly quickly and…

Books came surprisingly quickly and were beautifully packaged.

27 November 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Hi Kathleen. Thanks so much for placing your trust in us with your order. We really appreciate it here and if there is anything you think we may be able to help you with in the future, then please just reach out.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Great Service

very happy with my (so far) two purchases. well packaged and received very quickly at reasonable delivery rates.
i'm sure its the start of a long relationship.

28 November 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Hi EsmeN. Thank you so much for returning to our online store for your latest order. We very much appreciate it and hope we can serve you again in the future. Just let us know if we can help.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Very helpful service and super quick…

Very helpful service and super quick despatch of my books . Thank you

25 November 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thank you so much, Janet, for posting a service review for us. We really appreciate it and hope to be of service again in the future. If we can help, then please don't hesitate to get in touch.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

Stellar customer service & incredibly…

Stellar customer service & incredibly fast shipping! Thank you for your variety of quality information and sharing with the world lifesaving knowledge.

24 November 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thanks so much, George! We really do appreciate you posting such wonderful feedback. Don't be a stranger - if we can help you at all in the future then please get back in touch. We would love to help.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

The HBC offer great availability of…

The HBC offer great availability of reasonably-priced homeopathic books with fast overseas shipping and lovely service. The books are always beautifully wrapped for shipping which I also appreciate.

12 November 2024
Unprompted review
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Thank you for taking the trouble to post, Amelie. It's much appreciated here and we hope you will visit us again in the future, should the need arise.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

everything fine

5 November 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

That's good to hear, Wolf. Thank you for placing an order with us and thank you for taking the time and trouble to post about the experience. We really appreciate it.

Warm Wishes
Pat & Neil

Rated 5 out of 5 stars

eautifully packaged and swift…

Beautifully packaged and swift delivery. Early Christmas

10 November 2024
The Homeopathic Book Company logo

Reply from The Homeopathic Book Company

Many thanks for posting a review Amanda. We really appreciate you taking the time. Do let us know if we can assist you in the future.

Warm Wishes
Pat & Neil

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look