I originally phoned to ask when my next Yorkshire water statement was due, this was sorted and the issue of Homeserve came up. I had tried to get this set up but somehow failed but YW kindly put me t... See more
Company replied
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Review summary
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Reviews shaping this summary
On a very hot evening recently our son and his family arrived from abroad to stay with us for 2 weeks and suddenly we had no water supply to bathrooms and toilets .I phoned Homeserve who saved the d... See more
Company replied
I used the automated system on 26/6 to book a plumber visit for a tap which went vey stiff to operate. Josh called me 20 mins before arrival Sunday PM, evaluated the fault, changed the bathroom sink m... See more
Company replied
Very easy to book an appointment with lots of availability. First visit was to assess the issue which was a leaking seal on the shower and the technician explained that the next step would be to book... See more
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Company details
- #113 of 228 best companies in Insurance agency
- #34 of 53 best companies in Boiler supplier
- #43 of 46 best companies in Gas installation service
- #85 of 119 best companies in Heating service
- #75 of 97 best companies in Plumber
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
185k reviews
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Reply from HomeServe UK
We're very happy to hear that the issue with your hand basin plug was resolved quickly for you. Thank you for your kind words!
Ashley
Here To Help Team
Reply from HomeServe UK
We're so pleased to hear that we were on time and able to fix the problem for you. Thank you for your positive feedback and the great rating!
Ashley
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that our service was both timely and professional. Thank you for sharing your positive experience with us Laura, we appreciate it.
Ashley
Here To Help Team
It is lovely to have the reduced rate…
It is lovely to have the reduced rate with me having a new home . Giving piece of mind with only the one wage coming in at times like these. Lovely it feels like someone is giving you a helping hand for once instead of continuing to put bills up. Thank you
6 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We are so pleased to hear that our offer has provided you with peace of mind in your new home. It's truly rewarding to know that you feel supported, we appreciate the great review Sonya, welcome to HomeServe!
Ashley
Here To Help Team
Excellent and easy booking service
Excellent and easy booking service. Good communication from head office and on time engineer
1 July 2026
Reply from HomeServe UK
Thank you for your wonderful review! We're so pleased to hear that you found our booking service excellent and easy to use. It's also great to know that our team provided good communication and that our engineer arrived on time.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced such prompt, polite, and professional service. We always strive to provide the best possible experience.
Ashley
Here To Help Team
Incompetence
I have already had to call to get the plumber back because he didn’t even screw the lid back on! Now I have to get him back again because he still hasn’t put it back together properly after paying £60 excess I am not impressed!!
23 June 2026
Reply from HomeServe UK
Thank you for your feedback, Maggie.
This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We have escalated this with the relevant team, and they will be in touch shortly to arrange a return visit and ensure everything is put right.
If you would like to discuss this further in the meantime, please feel free to contact us at heretohelpteam@homeserve.co.uk and we will be happy to assist.
Ashley
Here To Help Team
I used to have an excellent relations…
I used to have an excellent relations with Homeserve, having been a happy customer for several years and in fact you will find a past review from me here praising them and the work that was done.
But this year there has been a startling deterioration and it has also become clear people are travelling from further and further away, causing cancellations and delays. One electrician told me the round trip to my house near Bath (hardly the back of beyond) was four hours, ie half a day! Obviously that does not seem sustainable A part of a job was not completed for technical reasons and when the electrician came to fix it he challenged the work of the previous electrician they had sent and said it would all have to be undone. Very odd in itself. But I persevered, it was accepted the work would be replaced and another electrician was due to be sent with their express agreement and polite apologies.
BUT since then further dates for an electrician to come have been set and broken without any explanation. The last was Tuesday 16th June However come the day, as usual he didn't arrive and nobody contacted me. I had to talk to three staff before anyone even recognised the appointment. Finally I got an apology and was told they would get back to me, I extracted a promise then someone would at least leave a message but I never heard another peep.
So the service and customer service seems to have massively deteriorated. I have never encountered anything like this and I am not surprised to see rivals are springing up offering far cheaper rates. Above I am offering two stars in the hope it might yet come right but am losing hope as you would with this kind of epic delay.
.
16 July 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share your detailed feedback, David. We value the loyalty you have shown over several years, and it is disappointing to read that your recent experience has not reflected the standard you previously received.
We are sorry to hear about the repeated appointment issues and the lack of communication you describe. We understand how frustrating it must be to set aside time for visits that do not go ahead.
We're happy to look into this for you to ensure your visit goes ahead, please contact us at heretohelpteam@homeserve.co.uk with your details so we can investigate further.
Ashley
Here To Help Team
I reported a problem with my hot water…
I reported a problem with my hot water supply and made an appointment for later that day using their automated system but nobody came. When I spoke to Homerserve to find out why it seems that technical issues meant that no appoitnment was actually made. An engineer called the following and fixed it. So although I was happy that it was fixed I was disappointed with the first call which stops me from giving a higher score.
24 June 2026
Reply from HomeServe UK
Robert, thank you for taking the time to share your feedback with us.
We are pleased to hear that your hot water issue was resolved quickly once our engineer attended. However, we are sorry to learn that your initial booking did not go through as expected. While our claims support is available 24/7, this is not the experience we want for our customers and we understand how frustrating it must have been to wait in for an appointment that had not been confirmed.
Your feedback is really valuable, thanks for sharing this with us.
Ashley
Here To Help Team
What started out as a leak from a tank…
What started out as a leak from a tank in the attic, which was very quickly temporarily fixed as awaiting new tank, turned into much more. Found to have asbestos, so had to halt the refit. Once it was possible the guys worked really hard in extreme temperatures. Did have another issue after work finished with our o suite shower not working properly but no concrete evidence that the refit caused the problem.
Well done.
5 May 2026
Reply from HomeServe UK
Thank you for sharing your detailed feedback. We understand that dealing with unexpected issues like asbestos can be challenging. However, we're glad to hear that our team worked hard to resolve the situation for you, we appreciate the excellent rating Pauline!
Ashley
Here To Help Team
First class
From start to finish my repair was carried out professionally. The engineer was extremely helpful and reassuring. I would recommend
24 June 2026
Reply from HomeServe UK
We're so pleased to hear that your repair was carried out professionally from beginning to end. It's wonderful to know our engineer was helpful and reassuring throughout the process, and we appreciate your recommendation.
Ashley
Here To Help Team
Fast
Fast, efficient service in repairing a leak on the driveway. Excellent team. Thank you.
4 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We are so pleased to hear that our team provided fast and efficient service in repairing the leak. It's great to know you had such a positive experience.
Ashley
Here To Help Team
The repair was not entirely successful
the original installation of the tap was incorrect. the hot tap was is on the right and the cold tap is on the left. since the engineer replaced the cold tap valve with a blue one it now open and closes in the wrong direction compared to the hot tap. the issue is not the engineer's fault since the original installation is incorrect.
Hence the repair was not entirely successful. Tap is no longer leaking .The engineer told me to get a professional to put things right.
25 June 2026
Reply from HomeServe UK
Thank you for your review, Amrat.
We are pleased to hear that the leak has been resolved, however we are sorry to learn that the overall outcome has not fully met your expectations. From what you have described, it appears the original installation has impacted how the replacement valve functions, which can limit what our engineer is able to adjust during the repair.
Our engineers will always complete safe and effective repairs within the scope of the visit, and where an issue relates to the original installation, they may recommend further specialist work to fully correct this, as you’ve mentioned.
We appreciate you taking the time to share your experience, as your feedback helps us to improve. If you would like us to look into this further or discuss the visit in more detail, please feel free to contact us at heretohelpteam@homeserve.co.uk.
Thank you again for your feedback.
Ashley
Here To Help Team
Excellent mostly
Excellent, mostly! I have been with them for many years. Just be warned that old for new is not always the case! I had my Britannia Range Master insured with them and because of the cost of it, the insurance was a hefty sum. It broke and a part was obsolete, they only gave me half the amount.
1 July 2026
Reply from HomeServe UK
Thank you for your feedback.
We are pleased to hear that you have remained with us for many years and appreciate your loyalty. At present, we have been unable to locate any matching cover or repair details for your Rangemaster based on the information available.
If you would like us to look further into this for you, please reach out to us at heretohelpteam@homeserve.co.uk.
Ashley
Here To Help Team
Easy to reconnect and reconnect to my…
Easy to reconnect and reconnect to my boiler and heating insurance
13 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review. We're so pleased to hear that your experience was an easy and straightforward process for you. We appreciate your excellent rating!
Ashley
Here To Help Team
Reply from HomeServe UK
We're so pleased to hear that you had a great experience during your claim. Providing a smooth and trouble-free service is always our goal, we're glad this was your experience, Daniel.
Ashley
Here To Help Team
Reply from HomeServe UK
We are so pleased to hear that you found our service to be kind, quick, and easy. Thank you for your wonderful feedback Juan.
Ashley
Here To Help Team
Excellent service all round from initial call to completion of work.
The Engineer was very friendly and helpful for what was a small job to replace a shower light fitting. Talked me through the problem and the solution which he carried out very quickly. Throughout, the service was excellent with the Engineer considered to be an asset to the company he works for.
1 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive feedback.
We are delighted to hear that our engineer provided such excellent service, even for a small job. It's great to know they were friendly, helpful, and quickly resolved the issue, explaining everything clearly along the way.
Ashley
Here To Help Team
Great company
Got my boiler fixed within 3-4 days of reporting it only took a little while longer because i had tp wait for a new part but very satisfied with job that was carried out excellent servics
17 June 2026
Reply from HomeServe UK
We're pleased to hear that your boiler was fixed within a few days of reporting the issue. It's great to know that despite waiting for a new part, you were very satisfied with the work carried out and the excellent service provided.
Ashley
Here To Help Team
very pleased
very pleased, Ted found the fault within minutes. I have recommended to others!
2 July 2026
Reply from HomeServe UK
We're so pleased to hear that our engineer quickly identified the fault. It's wonderful to know you were very satisfied with the service and have recommended us to others, thanks Andrew!
Ashley
Here To Help Team
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