An unexpected leak meant I needed a quick response, except, that this was on a weekday evening. HomeServe were quick to respond; providing useful advice, as well as explaining what was to happen next.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our waste pipe leak was dealt with by Homeserve very efficiently, an engineer arrived the next day and assessed the situation. There was a wait for scaffolding to be erected, some delays in communica... See more
Company replied
The Engineer turned up exactly when he told me on the phone, Repair carried out with no problems, left everywhere clean and tidy, Apart from leak gone you wouldn't have known he had been there, An Abs... See more
Company replied
The telephone service though automated was incredibly straighforward to use and I also spoke to a lovely lady. The plumbing emergency was dealt with same day even though it was a bank hols and a he... See more
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Company details
- #107 of 223 best companies in Insurance agency
- #36 of 54 best companies in Boiler supplier
- #42 of 47 best companies in Gas installation service
- #82 of 118 best companies in Heating service
- #76 of 100 best companies in Plumber
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
182k reviews
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Reply from HomeServe UK
Thank you for your kind words and for taking the time to leave a review.
We are delighted to hear that you find our service reliable, as this is exactly what we strive to deliver to all our customers. Your feedback means a lot to us and is greatly appreciated.
Alice
Here To Help Team
Annual Boiler Service
The engineer arrived on time and contacted me before he was due to arrive. He was quick but thorough.
29 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, we really appreciate it.
We’re pleased to hear that the engineer arrived on time, kept you informed ahead of the visit, and carried out the work quickly while still being thorough. It’s great to know the service met your expectations.
Alice
Here To Help Team
It took 3 visits to sort out the…
It took 3 visits to sort out the problem with a very smelly drain/toilet. The first appointment was cancelled and rearranged by Homeserve. The first engineer flushed the drains and said we needed a plumber. No plumber arrived. I contacted Homeserve 10 days later to see when the plumber was coming. They apologised and arranged for a plumber to come. He came and said he couldn't really do anything to resolve the issue and left without checking that what he had done, left us with a leaking toilet. It wasn't leaking before his visit. Homeserve were contacted again and after several days a plumber arrived. He was exceptional and apologised for the previous poor service. He knew what the problem was, changed the connector between the toilet and the waste pipe. He fixed the original smell problem and the leak caused by the second Homeserve engineer. The process started on 6th May and was concluded on 27th May. If the review was just based on the first and last engineer and none of the stuff in between, it would have been 5 stars,
27 May 2026
Reply from HomeServe UK
Thank you for sharing your experience.
We are sorry to hear that your experience took longer than expected and required multiple visits to resolve. However, we're pleased to hear that the final engineer was able to effectively identify and resolve both the original issue and the subsequent leak, and that their professionalism made a difference to your experience.
Thank you for your honest feedback.
Alice
Here To Help Team
Excellent engineer who has been the…
Excellent engineer who has been the same one for a few years and knows everything about the boiler
13 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. It’s great to hear that the same engineer has been looking after your boiler over the years and that their knowledge and consistency have made a positive difference to your experience.
We know how reassuring it is to have an engineer who understands your system well, so we’re really pleased this has provided you with confidence and peace of mind.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for your kind feedback, we really appreciate you taking the time to share your experience.
Providing great value alongside a high standard of service is something we always strive for, so it is lovely to know this stood out to you.
Alice
Here To Help Team
good service
3 June 2026
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for rating us 5 stars.
Alice
Here To Help Team
I am so pleased with the service I have…
I am so pleased with the service I have received from the plumbers at HomeServe. I’ve had a few plumbing issues recently. Several different plumbers have arrived promptly and politely sorted out my problem. It’s a weight off my mind having this cover
3 June 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share your experience with us. We’re delighted to hear that our engineers arrived promptly and resolved your plumbing issues in a polite and professional manner.
It’s great to know your cover has provided peace of mind, that’s exactly what we aim for. We’ll be sure to pass your kind feedback on to the team.
Alice
Here To Help Team
Happy Customer
Easy to make claim. Rapid appointment. Engineer arrived on time and great communication. Repair made quickly and engineer respectful and polite.
25 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive experience with us. We are delighted to hear that your claim was easy to make and that the appointment was arranged quickly.
It is great to know our engineer arrived on time, kept you well informed throughout, and completed the repair efficiently.
Alice
Here To Help Team
Please where polite and helpful when I…
Please where polite and helpful when I phoned with my problem. With having a disabled partner they made us a priority.
29 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback.
We are really pleased to hear that our team were polite and helpful when you contacted us, and that they took your circumstances into account to make you a priority. Providing considerate and supportive service, especially where additional needs are involved, is very important to us.
Alice
Here To Help Team
Excellent service
Excellent service. My leaking toilet pipe was resolved quickly and efficiently by the friendly chap who came the same day I reported the problem. Brilliant! Thank you ☺️
14 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your fantastic feedback. We are delighted to hear that your leaking pipe was resolved quickly and efficiently, and that our engineer provided such a friendly service on the same day you reported the problem.
Alice
Here To Help Team
Excellent boiler service
Excellent boiler service. The engineer was very friendly, respectful and did an excellent job.
28 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We are really pleased to hear that you were happy with your boiler service and that our engineer made such a positive impression. Providing friendly, respectful service and completing work to a high standard is something we always aim for, so it’s great to know this was reflected in your experience.
Alice
Here To Help Team
Very good customer service
22 May 2026
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for rating us 5 stars.
Alice
Here To Help Team
Think it good value for money give me a…
Think it good value for money give me a bit peace of mind to think I don’t have worry to much
29 May 2026
Reply from HomeServe UK
Thank you for your lovely feedback, we’re so pleased to hear you feel the cover offers good value for money and gives you that all important peace of mind. Knowing you don’t have to worry as much is exactly what we aim for.
Alice
Here To Help Team
Great customer service
Great customer service, very friendly and worked hard, left the job very tidy, thank you so much.
26 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We are delighted to hear that you found our customer service team friendly and hardworking, and that our engineers left everything clean and tidy. We will be sure to pass on your kind comments, they mean a lot to the team.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave your feedback.
Providing a prompt and professional service is very important to us, so your comments are greatly appreciated.
Alice
Here To Help Team
Very professional
Very professional, knowledgeable and polite young man who serviced our boiler.
5 June 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We are delighted to hear that you found our engineer to be professional, knowledgeable and polite during your boiler service. It is great to know they made such a positive impression.
Alice
Here To Help Team
So easy to reapply
It was very easy to reapply on line. When complete I was unable to open my previous account but I used the online chat and a very helpful lady checked and reopened my account. I was then able to look at my cover plan immediately.
29 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the online reapplication process straightforward and easy to complete. It is also encouraging to know that our Live Chat team were able to assist promptly by reopening your previous account, enabling you to access your cover plan without delay.
Alice
Here To Help Team
Technicians / engineers arrived on time…
Technicians / engineers arrived on time with notice and ETA given. Both visitors gave a great service along with professional work ethic and good advice.
Very well done HomeServe !
12 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback about your recent experience with us.
We are really pleased to hear that our engineers arrived on time, kept you informed with an ETA and delivered a professional service throughout. It is great to know their advice and work ethic made such a positive impression, as this is exactly the level of service we aim to provide every visit.
Alice
Here To Help Team
Excellent price and easy process of…
Excellent price and easy process of setting my policy up
29 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We are really pleased to hear that you found our prices competitive and the process of setting up your policy easy and straightforward.
We aim to make everything as simple and convenient as possible, so it is great to know we met your expectations.
Alice
Here To Help Team
Leaking kitchen tap
The online booking process was quick and easy to use. A plumber from HomeServe contacted me to arrange to visit and fix my problem. A very pleasant plumber arrived on time and fixed by badly leaking kitchen tap.
14 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you found the online booking process quick and easy to use, and that everything ran smoothly from start to finish.
It’s great to know that our engineer contacted you promptly to arrange the visit, arrived on time, and was both pleasant and efficient in resolving the issue with your leaking kitchen tap.
Alice
Here To Help Team
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