HomeSnag - Professional Snagging Reviews 

283
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making interactions pleasant and informative. The service is frequently described as thorough, efficient, and of high quality, with many appreciating the detailed inspections that uncover issues they would not have noticed themselves. People also highlight the excellent quality of the reports, which are comprehensive, timely, and include valuable details like photos and building regulations. The booking process is noted for being easy and flexible, complemented by great communication and helpful customer service from the office team.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, thoroughness, and extensive... See more

Service

Customers had positive experiences with service, often describing it as exceptional, professional, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the exceptional thoroughness and detail of... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as smooth, easy, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Homesnag 8 years ago after having far too many issues with our housebuilder. Glad we did if not we could have had a fatal incident as many safety rules were breached. We moved into another new... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Homesnag. Matthew spent four hours surveying our three-bed, and spotted some things that we would never have noticed ourselves. He was friendly and professional,... See more

Company replied

Rated 5 out of 5 stars

Lee visited property and produced a report highlighting many serious faults from ‘5 star builder’ Barratts. Yes it cost £475 but without the report to back you up , there is little leverage to force t... See more

Company replied

Rated 5 out of 5 stars

We received a very thorough external and internal inspection of our new home, uncovering many things that we had not spotted. The HomeSnag team who visited us were courteous, friendly and very pro... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are the market leading new-build professional snagging company offering the most comprehensive snagging survey available on properties across England & Wales. Our snagging inspection process is unique, having been refined over 6 years inspecting over 20,000 new-build properties. We are the only RICS regulated Snagging Company in the UK, providing you with the assurance our service is operated to the highest of standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

283 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(283)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very thorough snagging

Absolutely brilliant service from Naomi, Dina and Lee at HomeSnag - from the very initial stages of getting booked in to the extremely thorough PCI carried out. Worth every penny and really good value for money. Everything was very straightforward at what is a naturally stressful time.
Lee also turned the report around over a weekend (snagging appointment took place on a Friday and we had our report by Sunday evening!!) Thank you team. We would highly recommend HomeSnag.

14 March 2025
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hello Thank you for leaving a great review. We really appreciate it. Wishing you all the best in your new home x

Rated 5 out of 5 stars

Excellent, knowledgeable specialist snagging company

What a wonderful survey company from the first phone call with Dina who really knew her stuff! To very responsive and efficient emails from Naomi and a very professional, detailed survey from Marius with such a quick turn around of the report. Great value for money!

18 February 2025
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Good morning. Thank you so much for taking the time to leave a wonderful review, we're so pleased you was happy with the service. Wishing you all the best in your new home 😊

Rated 5 out of 5 stars

Very happy with the service

I am very happy with Daniel's investigation of the new-build house and the subsequent report preparation. Several issues were spotted that needed to be addressed.
I can now sleep calm at nights knowing that at least the major issues have been discovered at the very beginning.

30 January 2025
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your 5 star review :) We're so pleased our inspection and report helped and we wish you all the best in your new home x

Rated 5 out of 5 stars

Great services

The services are great and very detailed. The report helped me to deal with the builder more easily.

13 December 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for the wonderful review Eddie, wishing you all the best in the new home!

Rated 5 out of 5 stars

Happy with post completion survey from Marius

Marius carried out a post completion survey of my new built. He was on-time for the appointment and even accommodated our request for a different start time. He was very thorough and detailed in his survey and surveyed every corner of the property with precision. We also got a boroscopic cavity check done as a part of the survey. We needed to report the issues with glasses, kitchenware and sanitary ware on the same day as the builder was pushing for it and Marius accommodated my request for the same. He then sent me over the full snagging report within 24 hours which included many issues which we hadn't noticed ourselves. Overall I am very happy with services of Homesnag and will use them again

22 October 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for such an amazing review Ajay, and for choosing HomeSnag to inspect your home for you. All the best in the new house!

Rated 5 out of 5 stars

Impressive service. Recommended

We were really impressed with the service from Homesnag from start to finish.

Frazer, who undertook our post completion survey, was extremely thorough and was able to identify a number of issues that would not have been apparent to anyone without the specialist knowledge of a qualified professional.

We have received no pushback from our building developer when it came to undertaking the recommended remedial work.

Highly recommend this service.

26 June 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you for your 5-star review. We're glad to hear that you're satisfied with our service. If you need anything else, please don't hesitate to get in touch :)

Rated 5 out of 5 stars

New Build

We purchased a new property and were advised to employ the services of a professional snagging company.
The surveyor Daniel Bateman arrived promptly and spent the majority of the day surveying internally and and externally.
We received a full detailed report documenting the many faults/issues with accompanying photos and he made reference to NHBC guidance.
We would highly recommend this service and well worth the financial outlay as Daniel highlighted so many issues that we would not have picked up on.

4 July 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Great service overall

Great service overall. The booking viabwebsite was really simple ans easy, communication with the company was also easy and they were able to let us rearrange the schedule for the date originally planned.
Marius is the guy that performed the survey, very professional and competent, he provided a full detailed report in less than 48h.
Very recommend

1 August 2024
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Excellent Service

I was really happy with the thorough service given by Alex, he was really knowledgeable and knew his trade well. The report produced was comprehensive and clear. I think the service was good value for money and would recommend HomeSnag.

1 August 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Your kind words mean a lot to our team and motivate us to continue delivering exceptional service.

We look forward to serving you again soon!

Rated 5 out of 5 stars

A great snagging inspection

A great snagging inspection. Harrison carried out a thorough and detailed inspection of our newly purchased new build property. Harrison was extremely personable and was willing to answer any of our questions. Thank you so much to Harrison. It has provided us with a report to raise with the developers of the new build which is exactly what we wanted to be able to do.

10 June 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

David of HomeSnag conducted our…

David of HomeSnag conducted our Pre-completion survey. It was easy to follow, clear to see issues raised and turned around quickly as promised within the quote. I phone David following review of the report who was helpful and friendly.

This is our first house and would highly recommend this service and surveyor.

6 June 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Excellent Company would highly recommend

We used HomeSnag for a new build we purchased and we commissioned a full survey just after we moved in. Dominic was very thorough and professional taking time and care to check everything thoroughly. He took the time to discuss everything with us and we received a full report within 48 hours which has gone to the house builder to rectify the issues found. There’s always going to be issues with new houses but we felt very confident that Dominic was thorough and detailed. Very pleased and would use them again, a 5 star company

1 May 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Professional service

I am very happy with surveyor Anthony and HomeSnag and their professionalism. Anthony is outstanding. He spotted even very tiny issues. He checked everything what I asked about. Builder site manager said "He's really very good. He's very knowledgeable." Two days after visit I got a full report with images and explanation regarding all issues. Developer sorting everything now out. Thank you Anthony and HomeSnag for your help. Anna W

19 February 2024
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Homesnag for 102

Lee is punctual, attentive, and checks everything carefully. The report also is very detailed, clear and easy to understand.

18 March 2024
Unprompted review
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Reply from HomeSnag - Professional Snagging

Good morning Jenny thank you so much for the great review, it means alot to us, wishing you all the best in your new home x

Rated 5 out of 5 stars

Pre Completion Inspection

HomeSnag did a great job with our pre completion inspection. The report we received was very thorough and they found a number of things we would never have seen.

The communication with us from both head office and the surveyor was excellent and the report was provided extremely quickly.

Would highly recommend.

21 March 2024
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Hello James, thank you for taking the time to leave a great review we really appreciate it and wish you all the best in your new home x

Rated 5 out of 5 stars

Great Snagging Service

Frazer was brilliant, he inspected my house thoroughly and found some snags that I would never realised about these. The snagging report was very detailed and with pictures for descriptions. I was very satisfied and passed it to my developer for repair accordingly. I would definitely recommend HomeSnag to my friends and relatives.

8 March 2024
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Snag survey

Very helpful snag survey for our new build flat - it turned out there were quite a few snags!

22 February 2024
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

Rated 5 out of 5 stars

Professional Homesnag

Professional Homesnag. Arrived on time. Report identified 100+ snags was prepared and mailed to me within 24hrs. We sent the report to the developer and asked CS to follow up before our move-in. Highly recommend !

24 July 2023
Unprompted review
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Reply from HomeSnag - Professional Snagging

Hi Alison thank you very much for taking the time to leave us a 5 star review. Wishing you all the best in your new home :)

Rated 5 out of 5 stars

5 star service

5 star service. We needed snagging for a new built flat that we were interested in buying. Admin team was responsive to my inital questions. Booking was easy. HomeSnag picked up the keys from the estate agent which was very convenient for us. Our surveyor was Lee and the report he provided was thorough and detailed and easy to understand.

Thank you for your service.

18 January 2024
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you so much for taking the time to leave a great review. As a small company, your positive sentiments carry considerable weight and serve as a testament to our commitment to excellence. We are committed to continuously improving our services, and your insights contribute significantly to this endeavour. Thank you again and we wish you all the best in your new home.

Rated 5 out of 5 stars

Book Home Snag as soon as you get your keys

Wish I’d have got our survey carried out prior to moving in. Professional service throughout. Our builder said there was nothing wrong!! Couldn’t recommend Home Snag any higher 10/10

5 January 2024
Unprompted review
HomeSnag - Professional Snagging logo

Reply from HomeSnag - Professional Snagging

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. If you need anything else, we're here to help :) Wishing you all the best in your new home.

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