Easy to order. Website misleading as said delivery in about a week when ordered but then once paid turned out to be 3 or 4 weeks. But delivery company brilliant. Once I had been given a date everythin... See more
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Very pleased with my new sofa 🛋. Delivery courier company not so helpful but home sofa company always responded promptly to emails and requests. I'm always wary about buying online without seeing or... See more
Company replied
Price was 20% better than SCS for same item. Communication initially a bit lacking but once item ready, emails and phone calls, to confirm delivery date. Delivery was exactly when stated, courteous a... See more
We ordered 2 Chesterfield sofas from here just before Christmas which arrived within a few weeks (quicker than estimated delivery date). The sofas are beautiful and well made. We were kept up to dat... See more
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Company details
Written by the company
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Contact info
24-26 Regent Place, Izabella House, B1 3NJ, Birmingham, United Kingdom
- 0333 224 4808
- sales@homesofacompany.co.uk
- homesofacompany.co.uk
4.2
Great
255 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The Home Sofa Company were brilliant
The Home Sofa Company were brilliant. The order was ready within a week leading up to Christmas. They kept the sofa on hold until I was ready. The replied to my emails quickly and even contacted me first.
9 March 2022
Highly recommend
Highly recommend, delivered on time, great price and delivery guy was extremely helpful. Thanks everyone.
9 March 2022
Excellent service
Excellent service, sofa exactly same when delivered. Even brought into my flat and packing taken off. Sofa is high quality no issues at all. I would 100% recommend.
9 March 2022
Awful sofa
Awful sofa, hard, uncomfortable, absolutely horrible. After emailing back& forth & being offered another sofa - I Would not recommend, why would I want another sofa when the one I wanted is horrific?! Awful, rude staff & the delivery men didn't even speak to me! Just dumped & ran! Unprofessional horrible company.
Tried to take advantage of the no hassel returns policy...trust me, it was a hassel & I couldn't return it!
Don't waste your money.
9 March 2022
Reply from Spinboss Casino
Dear Suzanne McDonagh
Hope you are well and thank you for taking the time to leave us a review.
I am sorry to hear the sofa you have purchased has not met your expectations. The sofa you have purchased is one of our best selling sofa and all of our customers are extremely happy with their purchase.
We offer 30 days no hassle returns and will arrange to collect your returned sofa given that you have followed our returns policy.
Please accept my apology if you feel that way about our staff. As all of our staff members are trained to be professional and be enthusiastic with our customers delivering exceptional service.
Moving forward I will share you feedback with the rest of the team and with our couriers who have delivered you sofa, so we can improve our service.
Kind Regards
Paul Smith
HR Customer Service Team
@ Home Sofa Company
Hi bought sofa still waiting for repair…
Hi bought sofa still waiting for repair not replacement asked for replacement said need to repair waited.for parts to turned up wrong parts turned up could not repair said didn't want repair done as dragging on 10 weeks later still not repaired dragging on and communication has stopped had to keep emailing them
9 March 2022
Excellent service and really nice sofa
9 March 2022
Very helpful staff
The staff were very helpful when I changed my order and I received a refund. (The original error was my mistake). Settee us good value for money and comfy
9 March 2022
Everything was perfect
Everything was perfect
Great product and service
Brilliant company
Sofa looks like on the pictures and is so comfortable
Delivery service was great 👍🏻
9 March 2022
Unprompted review
So I bought a £3000 sofa from dfs that…
So I bought a £3000 sofa from dfs that I waited 3 months for. It came and it was awful so after 8 weeks I decided I needed to replace it. Found this site online and honestly thought it was too good to be true. I ordered the bishop sofa with footstools and only waited 2 weeks for it to be delivered. Kept up to date whilst waiting and the lads who delivered it were brilliant.absolutely stunning sofa . If anyone is reading this thinking it’s a fake review or something it really isn’t and I’d recommend these to anyone .
9 March 2022
Unprompted review
Reply from Spinboss Casino
Hi Joanne,
Thank you for taking the time out to write this review, and for your very kind & honest feedback.
We are glad you are happy with your purchase. It is customers like yourself, that drive us to deliver better results.
Our team takes pride in what we do & i will ensure your feedback is passed on to the team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
Awesome Online Buy
Awesome Online Buy
Best pricing online, great communication, speedy and careful delivery, good quality item
9 March 2022
Unprompted review
Reply from Spinboss Casino
Hi Imran,
Thank you for taking the time out to write this review, and for your kind feedback.
We are glad you are happy with your new sofa 😁
We will ensure your feedback is passed on to our team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
Very good service ordered twice a…
Very good service ordered twice a corner sofa then armchair back in January no issues on both orders, don’t really order online but the prices where better then the extortionate showrooms i had visited with my husband for the exact same sofa. I ordered the Windsor collection the sofa itself it absolutely comfortable, very strong and well built. The company themselves kept in contact from order to delivery as they should do. Thanks
9 March 2022
Unprompted review
Reply from Spinboss Casino
Hi Dawn,
Thank you for taking the time out to write this review, and for your kind feedback.
We are glad you are happy with your purchase and unwinding in your brand new sofa.
We will ensure your feedback is passed on to our team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
Customer service team are shocking
Customer service team are shocking. Every time I was on the phone they would tell me a different story/excuse of why my couch was late being delivered.
Someone from the team shouted at me on the phone and hung up on me when o explained I was frustrated that I was promise a call back and no one got back to me or answered the phone from 4pm when the company closes at 5.
Delivery times are all over the place and o don’t think the team communicate with each other.
Couch itself seems ok, a lot smaller than seems online.
8 March 2022
Unprompted review
Got my sofa delivered in 10 days…
Got my sofa delivered in 10 days exactly what i needed fantastic quality will be ordering again
5 March 2022
Unprompted review
Reply from Spinboss Casino
Hi George,
Thank you for taking the time out to write this review, and for your kind feedback.
We are glad you are happy with your purchase.
We will ensure your feedback is passed on to our team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
The service has been amazing from the…
The service has been amazing from the minute I made my order! Mo in costumer services is so so helpful, and the delivery men delivering my sofa were fantastic!! Thank you sofa club for my beautiful sofa’s, I can’t recommend this company highly enough!!
4 March 2022
Unprompted review
Reply from Spinboss Casino
Hi,
Thank you for taking the time out to write this review, and for your kind feedback.
We are glad you are happy with your purchase.
We will ensure your feedback is passed on to our team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
Very pleased!
The sofa is just what we hoped for, and the service was excellent. We received emails and phone calls to check/confirm the time and the sofa arrived in that time frame. Would definitely recommend.
28 February 2022
Unprompted review
Reply from Spinboss Casino
Hi Alison,
Thank you for taking the time out to write this review, and for your kind feedback.
We are glad you are happy with your purchase.
We will ensure your feedback is passed on to our team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
Brought a lovely sofa for a great…
Brought a lovely sofa for a great price. Quick delivery and the delivery men were very friendly. I couldn’t bring myself to spend 1000s on a sofa, so i am very happy with this purchase.
19 February 2022
Unprompted review
Reply from Spinboss Casino
Hi Jake,
Thank you for taking the time out to write this review, and for your kind feedback.
We are glad you are happy with your purchase.
We will ensure your feedback is passed on to our team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
Excellent experience very nice sofa thank you
Very nice sofa thank you, i bought the Chesterfield red leather 3 seater considering purchasing the 2 seater soon. I normally don't write reviews but this company deserves a 5 star review. They kept me in the lead and well informed every time i rang up about my order and their customer service is excellent the whole team went over and beyond to reassure me. Highly recommended guys thank you.
16 February 2022
Unprompted review
Reply from Spinboss Casino
Hi Robert,
Thank you for taking the time out to write this review, and for your kind feedback.
We are glad you are happy with your purchase.
We will ensure your feedback is passed on to our team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
Nice sofa good customer service…
Nice sofa good customer service delivery was prompt and exactly what i needed. Will use again
15 February 2022
Unprompted review
Reply from Spinboss Casino
Hi Carol,
Thank you for taking the time out to write this review, and for your kind feedback.
We are glad you are happy with your purchase.
We will ensure your feedback is passed on to our team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
Waited 4 weeks but i understand its…
Waited 4 weeks but i understand its busy because of new year they kept me up to date and delivered within the promised timeframe, overall the customer service is beyond great, the sofa it is lovely will use again !
14 February 2022
Unprompted review
Reply from Spinboss Casino
Hi Habib,
Thank you for taking the time out to write this review, and for your kind feedback.
We are glad you are happy with your purchase.
We will ensure your feedback is passed on to our team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
Great sofa.
Great sofa.
Excellent customer service, quick build time and prompt delivery.
No complaints.
14 February 2022
Unprompted review
Reply from Spinboss Casino
Hi CW,
Thank you for taking the time out to write this review, and for your kind feedback.
We are glad you are happy with your purchase.
We will ensure your feedback is passed on to our team for their hard work.
Kind Regards
Marketing & Social Media Team @ Home Sofa Company
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