HomeStars Reviews 1,473

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and professionalism of the providers they found through the platform. Many people appreciate the helpful and polite staff, who often go above and beyond to ensure satisfaction, explaining details thoroughly and maintaining clean work sites. The platform is frequently lauded for connecting users with qualified contractors who deliver high-quality workmanship at reasonable prices, making it easy to find suitable professionals for various home maintenance needs. However, some customers expressed dissatisfaction with the website's functionality, noting issues with excessive emails and difficulties in navigating the review process. There were also concerns regarding contractors being charged for leads that did not materialize, leading to frustration and occasional unprofessional behavior from unselected contractors. A few people reported issues with contractors not showing up for appointments or providing poor service, and some felt the platform did not adequately address these problems.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Website

Consumers find the website to be ambiguous, with some reviewers expressing dissatisfaction and stating they... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting fair and reasonable pricing, often... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers appreciating the ability to quickly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The provider I eventually found was great. No complaints. A dedicated category more specific to pool heat pumps would have made connecting with the right provider a little easier.

Company replied

Rated 5 out of 5 stars

I had foundation work done by Melanie of The Crack Specialists this past week. She did an excellent job. She was very thorough in explaining the complete process and following through in a timely mann... See more

Rated 5 out of 5 stars

We got our home inspection done with Cameron and we were very happy with the way it was done. He was very meticulous in his findings and ensured every part of the home, including the appliances was we... See more

Company replied

Rated 5 out of 5 stars

RELOCATION ENGINEERS!!! From the move estimate to the seamless move, this company is amazing! Cautious, careful attention to detail. Safe move for all of our items . Head office checked in befo... See more

Company replied


Company details

  1. Online marketplace
  2. Internet marketing service
  3. Review site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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Asks customers to review

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Rated 1 out of 5 stars

HomeStars has declined tremendously…

HomeStars has declined tremendously over the past several years! I used to get lots of interested contractors for my jobs. Last couple of years very low contractor interest. This year, 1 contractor interested out of 10!!! It seems to me they are avoiding HomeStars completely! I have no trouble contacting them directly!!!

29 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback with us. We are sorry to hear that you have experienced a decline in contractor interest for your projects recently.
We want to assure you that we are actively working to improve contractor engagement and response rates on our platform. Your experience is important to us, and we will share this feedback with our team to help us better connect homeowners with available professionals.

Rated 5 out of 5 stars

Awesome Company

Guys were quick came early did an excellent job friendly and worked with me and my budget highly recommend

29 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We're so happy to hear the pro you connected with on HomeStars could provide excellent service and work within your budget. Thank you for your kind words!

Rated 5 out of 5 stars

Amazing experience will be using this…

Amazing experience will be using this company moving forward reasonably price he took the time to explain things throughly anyone who needs an ac installed in the window give them a call same day service if not next day
Great service

Thankyoy

29 May 2026
HomeStars logo

Reply from HomeStars

We're so happy to hear you had an amazing experience with a company you connected with on HomeStars. We appreciate your kind words and look forward to serving you again.

Rated 5 out of 5 stars

WHAT A GREAT EXPERIENCE WITH STANNAH…

WHAT A GREAT EXPERIENCE WITH STANNAH FROM THE SALESPERSON STEVE BRESGI TO THE INSTALLDER KEVIN O,BRIEN, BOTH WER BOTH EXTREMELY HELPFUL ANSWERING ALL QUESTIONS ON YOUR PRODUCT & ALSO ALL QUESTIONS ON THE INSTALLATION & OPERATION OF CHAIR LIFT, NEED MORE EMPLOYEES LIKE THE TWO OF THEM. THANKS AGIAN GUYS GREAT JOB...

26 May 2026
Unprompted review
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Reply from HomeStars

We truly appreciate your kind words and positive feedback!

Rated 1 out of 5 stars

paid money for full contract

paid money for full contract , Dale disappeared after one month , took all money and kept me hanging , cant trust , do not pay money up front

5 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We appreciate you bringing this to our attention. We're sorry to hear about your experience with a company you connected with on HomeStars and the subsequent issues you encountered. It's not what we expect of pros using our platform.
At HomeStars, we strive to ensure quality and reliability in our network of pros. Despite our extensive vetting process, issues may still arise as seen in your case.
If you haven't already, please feel free to reach out to us to provide further details, and a member from our team we'll be happy to support you! https://support.homestars.com/s/contactsupport

Rated 5 out of 5 stars

Excellent Worker, Great Job

He was available right away, came on time, very professional but also very pleasant to talk to. I told him basically what I wanted. The lilac bush was totally out of control, a sprawling mess. He trimmed it while asking for my opinion on his welcome suggestions. Price was good. Took all the branches away with him. I will use him again.

28 May 2026
HomeStars logo

Reply from HomeStars

We are so happy to hear about your positive experience with our service! We appreciate your kind words and look forward to assisting you again.

Rated 5 out of 5 stars

It was easy access

It was easy access. Just posted the work and received several quotes. Then I just did a review check on the ones that had quoted specific rates as the task was well defined. Hired one of them and got the job done.

28 May 2026
HomeStars logo

Reply from HomeStars

We're glad to hear you found our service easy to use and efficient for getting your job done. Thank you for your positive feedback!

Rated 5 out of 5 stars

Sam listened to what was wanted

Sam listened to what was wanted, made suggestions, tried to keep costs down, and carried out the work quickly and efficiently.

27 May 2026
HomeStars logo

Reply from HomeStars

We're so glad to hear your expectations were met with efficient service and cost-saving suggestions. Thank you for your kind words!

Rated 5 out of 5 stars

Storm door replacement

Excellent job done by vinh van ho in replacing my front door. I would hire western built windows and doors in a flash!

23 May 2026
Unprompted review
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Reply from HomeStars

We're so glad to hear you had such a positive experience with your front door replacement! Thank you for your kind words.

Rated 3 out of 5 stars

Homestars is Harder to Navigate Now…

Homestars makes finding the right contractor fairly easy. However, I would like to see them offer more project options up front so I can specify who I'm looking for in one step. Their original system was easier to navigate and personalise my preferences.

24 May 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We're glad to hear that finding a contractor is generally easy for you, but we appreciate your notes regarding our project options and navigation.
We are always looking for ways to improve the user experience, so we will share your thoughts about wanting more upfront options and personalization with our product team. Thank you for helping us get better!

Rated 5 out of 5 stars

This is a great reliable company that…

This is a great reliable company that I’d highly recommend. After Alfredo visited my home for an estimate and drone view of the roof, I decided to visit the company to see the roofing options. Had the pleasure to meet the owner, who showed me the warehouse that has everything in stock.
This was a part of my decision to use their services. The other is that the 4 steps they take to provide the service is absolutely true.
Highly recommended!

18 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are glad our platform could help you connect with a reliable company that provided such an excellent experience. We appreciate your recommendation.

Rated 5 out of 5 stars

Windows cleaned for the second year in…

Windows cleaned for the second year in a row by Student Works. Once again a very thorough and professional job done. Team crew is always very polite and obliging. Highly recommended.
(Aurora ON.)

21 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are pleased to hear that you had another excellent experience with a professional found on our platform. We appreciate your business.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Great job on assembly of furniture unit
Help with other tv stand doesn't fix with current TV goes of the middle leg and height need to be lifted
Help take out tv out of the box
Brought boxes down to the garbage

25 May 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback! We are happy to hear that the professional provided excellent customer service and went above and beyond to assist you with your assembly and setup.

Rated 5 out of 5 stars

Hiring a Pro

I was provided with a wide variety of contractors to choose from who were all readily available to complete the work required.

25 May 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback. We are glad our platform provided a wide selection of available contractors to help complete your project. We appreciate your business.

Rated 5 out of 5 stars

Gave good suggestions on tradespeople

Gave good suggestions on tradespeople. Once we had selected a trader communication within the Home Stars site was very easy for both public and private conversations

24 May 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback! We are so glad to hear that our platform provided helpful suggestions and made communicating with your chosen professional a seamless experience.

Rated 5 out of 5 stars

Reliable site

Fantastic site to reach out to and find contractors to complete your job tasks at a professional, reliable and reasonable rate.

23 May 2026
HomeStars logo

Reply from HomeStars

Thank you for your feedback! We are glad our platform helps you easily connect with reliable and professional contractors. We appreciate your kind words.

Rated 5 out of 5 stars

Experienced Electrician

Very impressed with how quickly I had responses to my request for an electrician
Albert from Property Clinic Inc. was very prompt, extremely knowledgeable and explained things clearly. I would highly recommend him.

22 May 2026
HomeStars logo

Reply from HomeStars

We are so pleased to hear about your positive experience with the pro you found on our platform. Thank you for your kind recommendation.

Rated 5 out of 5 stars

The repair was done quickly ..

The repair was done quickly ... pure luck that the company was in the area and had time to come immediately

23 May 2026
HomeStars logo

Reply from HomeStars

We're glad we could assist you promptly. We appreciate your positive feedback.

Rated 5 out of 5 stars

Adam Boldt, enercare.ca Electrician

Adam Boldt, the professional and very polite Master Electrician who came to my house in Mississauga and did the installation of an EV charging solution (from the electrical panel all the way at the back of the house to my garage in the front ) is highly recommended and was a pleasure to deal with. He completed the work in less than four hours! Accurate, organized and leaves no mark behind, all in place as it should be. Fantastic gentleman!

Thank you so much Adam for your services.

Having serious electrical work that you want done at your house professionally and safely up to code and standards ? Ask for Adam Boldt by the name, this is my honest advice.

19 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We are so happy to hear about your experience with a company you found on HomeStars. It is wonderful to know that the work was completed efficiently and to your satisfaction. We truly appreciate your kind words and recommendation.

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