Hometec UK Reviews 203

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the entire process pleasant and efficient. Many people highlight the exceptional service, noting the team's hard work, tidiness, and prompt resolution of any issues. Consumers are particularly impressed with the high quality of the products, including windows and doors, and the excellent standard of installation, which often leaves properties clean and tidy. However, some customers have experienced issues with product quality, specifically mentioning failing locks and shattered glass in bi-fold doors, leading to unexpected repair costs. A few other people also felt that the installation process took longer than expected due to fitters arriving late and leaving early.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, consistently praising the efficiency and professionalism... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality... See more

Product

Reviewers mention positive feedback about the product. Customers are consistently thrilled with the quality... See more

User experience

People report positive experiences with the overall user journey. Customers describe the process as 10/10,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From initial contact to final instalment I have been so impressed. Every member or staff has been so professional and assertive from start to finish and I am over the moon with the final product. Spec... See more

Rated 5 out of 5 stars

People are quick to complain when things go wrong, But I would like to say that the lads Joe & his colleague who fitted our door were curtious professional clean & tidy & above all done a realy good... See more

Rated 5 out of 5 stars

We always purchase locally when we can, and it didn't disappoint, from the start viewing the product and to see how it all worked,covering aspects of quality security and style and design, thank... See more

Rated 5 out of 5 stars

We are very pleased with our new windows and door. The guys worked extremely hard in the very hot weather. They were professional and left our property clean and tidy after the work was finished. Ther... See more


Company details

  1. #13 of 39 best companies in Window supplier
  2. #5 of 8 best companies in Aluminium Frames Supplier
  3. #21 of 61 best companies in Door supplier
  4. #13 of 40 best companies in PVC windows supplier
  5. #17 of 39 best companies in Window installation service

Written by the company

Our friendly approach to home improvement has allowed us to build a successful business. We have over 30 years of experience in providing windows, doors, orangeries, conservatories and roofs. We’re your trusted local supplier and installer here in Essex to help you make the right decision about transforming your home and lifestyle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

203 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

The windows look really great

The windows look really great, the fitters were very meticulous and did a really good job, paying attention to all the finishing details.Hometec we’re easy to deal with, kept us informed and did what they said they would do.

1 May 2024
Rated 5 out of 5 stars

Hometec saved the day!

I can’t thank Hometec enough. We had an extension built a few years ago and our builder used an independent window guy, they were fitter and looked ok. However the extension had a constant draft, the house couldn’t keep warm and we could hear lots of outside noise. The window man returned on several occasions saying they were fine. We left it for a few years and brought in Hometec. From the moment they arrived they were professional and not trying the hard sell approach, we discussed our options and went for some new windows. The fitters arrived promptly when they said they would, took upmost care sheeting up our room. They took great care putting the new windows and were perfectionists. They were friendly but professional and I can’t recommend them enough. They discovered my old windows hadn’t been put in with best practices.
The new windows are really fantastic quality and within a few hours of them being installed our home was warmer! We can’t hear outside noises and no more drafts! We are so happy with our new windows and I would highly recommend anyone to use Hometec.

Our home was left clean and tidy and Hometec called me to check I was happy with my new windows.

We are just sorry we didn’t go with this reputable company in the first place and won’t go anywhere else again.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Hometec were recommended to me by a neighbour. Initial contact was with salesman who visited our home. Very helpful and no pressure tactics. Survey carried out promptly and door fitted within a few weeks. Visited the showroom to view door styles in person - again very helpful. Door is excellent quality and finished fitting very high standard. I would definitely recommend Hometec and use them again.

10 April 2024
Rated 5 out of 5 stars

Always the very best experience with…

Always the very best experience with Hometec.

The fitters of our windows and doors were Jason and Tony. They were polite, efficient and cleaned up beautifully after themselves.

Very respectful in our home and considerate of us and our pets. One picture window was too large they boarded the area up, remeasuredand re ordered the missing window which was fitted this week.

We also had cabin hooks missing to our French doors, these were fitted this week.

The customer never needs to chase up Hometec as they do not miss following up with orders and their customer service is second to none.

This is the third property we have used their services for and the quality of care experienced never disappoints.

Well done once more Hometec & thank you.

28 March 2024
Rated 5 out of 5 stars

Hometec uk replaced our front windows…

Hometec uk replaced our front windows last year and have just completed replacing the back ones and the patio door. We are very pleased with them and noticed a big difference over the winter regarding insulation and an absence of internal condensation.
The fitters (a father and son team) were courteous and respectful of our property. They did a great job.

8 March 2024
Rated 5 out of 5 stars

Fabulous from start to finish!

Fabulous from start to finish!! The quality of our front door and fitting is excellent. Hometec provided a quick turn around and Jack was always on hand to answer all my questions. We will be coming back to Hometec for our windows next :)

26 February 2024
Rated 1 out of 5 stars

Guarantee worthlessWill not repair faulty work so water…

Will not repair faulty work so water still coming inside all the winter causing major damage and very aggressive on telephone . I have twice had the gutters cleaned but they still claim it is caused by leaves despite having a copy of the engineer,s report stating that there are workmanship issues and faulty construction

12 March 2024
Unprompted review
Hometec UK logo

Reply from Hometec UK

Hi Mrs Blondell, we have visited your property 3 times to investigate your supposed leak, each time we have visited we have discovered that your guttering is full to the brim with leaves, moss & weeds - so much so that it is level with your roof. We do have photographic evidence to support this. As a gesture of goodwill we have cleared these leaves out for you on one occasion but we cannot continue to do this, as we are not a gutter cleaning service. From our numerous site visits it is evident that the leak is not caused by anything that Hometec has installed nor is it a reflection of our workmanship. We are more than happy to share the photographic evidence that we have with you.

Rated 5 out of 5 stars

Jack.come round and helped plan our new…

Jack.come round and helped plan our new dream front door. From start to finish the service was high class
Joe installed my door today and the finish and installation is first class. After having a botched Job done in the past by a local trader and having nothing but problems it was Just so lovely to have such a fantastic Job done and so quickly installed and the workman ship is first class
They also installed my parents new door today as well and again total first class service and installation
Thank you Home Tec you have restored my faith in window and door companys. I wouldnt go anywhere else now.

15 February 2024
Unprompted review

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