Home Teeth Whitening Reviews 

413
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast and efficient delivery, often receiving their orders quickly and with good communication regarding tracking. A significant number of people found the products effective and authentic, noting positive results and genuine items that met their expectations. Reviewers frequently highlight the ease of ordering and the timely arrival of their purchases, making the process straightforward. However, some customers also noted significant dissatisfaction with customer service interactions. People often report unhelpful responses, difficulty obtaining refunds or replacements, and issues with order resolution when problems arose. Concerns were also raised about product authenticity and quality, with some reviewers questioning the genuineness or effectiveness of items received. Additionally, several customers experienced problems with incomplete or undelivered orders, leading to frustration.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing concerns about authenticity and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting very quick delivery... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some expressing satisfaction with quick... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing concerns about receiving... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, often describing it as shocking,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This is my order number [Order #119049] (20 November 2025) I made my order on 20th November and received immediate confirmation with delivery times stated 5 to 7 days. For the last 4... See more

Company replied

Rated 2 out of 5 stars

Bought the crest whitening strips. I’m not convinced they are legit, the font on the packaging is blurry and unprofessional looking. Expected them to come in original packaging but they didn’t. Can se... See more

Company replied

Rated 2 out of 5 stars

I bought a five syringe kit from them after dentist work. The first and second syringe were blocked for some reason and just spurted all the gel out. I contacted customers services and they want evide... See more

Rated 2 out of 5 stars

Bubbles in syringe, syringe so stiff that cannot be dispensed evenly leading to wastage. Syringes not even full. Disappointed


Company details

  1. Teeth whitening service

Written by the company

We do not use TrustPilot for our reviews, to view our reviews where every customer is invited please go to https://www.reviews.io/company-reviews/store/www.hometeethwhitening.com as we do not invite customers to review on here.


Contact info

2.8

Average

TrustScore 3 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 47% of negative reviews

Typically replies within 24 hours

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2.8

All reviews

(413)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% The Best Whitening Product

Iv tried a few tooth whitening products over the years but the professional white strips are amazing.. Noticed a difference after the first time I used them.. After the second use I got compliments on how white my teeth looked even from my dentist.. I only use them once or twice a month now to keep them looking amazing.. Iv always loved my teeth but as iv got older they became discoloured. These strips are so convenient to use as you can just do everything you would normally do with no drooling either when they are in.. The little light is also really handy to pop in.. I will
definitely be using these from now on 👍

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Top up

I had my teeth professionally whitened at my dentist a few years ago. Since then I have used Home Teeth Whitening to top up and am very pleased with the results.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Been using the Crest 3D strips from Home Teeth Whitening for years, and love them!

Would honestly never shop elsewhere., and the deals/specials are brilliant!

27 November 2024
Unprompted review
Rated 3 out of 5 stars

I placed an order yesterday but the…

I placed an order yesterday but the last time I ordered was three years ago from my old address. I paid and checked as a guest and contacted the CS team within the hour of placing the order to give ample time for an address change and was told by live chat to create an account and change the delivery address from there, as I checked out as a guest there is no order history on my account. I have emailed the customer service team to explain and ask them to change the address. I have given three stars because it hasn't been resolved yet, hopefully this review and CS email is picked up and resolved by the end of the day and I can update the review :)

Order details below
Your Order #000017927
Placed on 20 Nov 2024, 14:51:47

20 November 2024
Unprompted review
Home Teeth Whitening logo

Reply from Home Teeth Whitening

Dear Gabriella,

On the order confirmation page it displays your address and offers instructions if the address is incorrect. If the address is incorrect you have 15 minutes to edit this yourself on the my account page. If you don't have an account it advises you to sign up for one.

As we use a fulfilment service we have no control over when orders are shipped out. Once the 15 minutes is up the order is released for shipping.

Our customer service team will have sent you a link that you can update your address on if the courier allows it.

Rated 5 out of 5 stars

Amazing customer service!

Absolutely fantastic customer service! I encountered an issue with my order, but Jessica resolved it quickly. I'm very satisfied with my purchase and will definitely be shopping here again soon.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievably good service!

Unbelievably good service!
This is my second time ordering from them and both times I've ordered Sunday afternoon and received the items by Monday afternoon.
Good value, but the service makes it so much better value. No waiting around for the parcel with this company.

Highly recommend.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Opalescence 45% teeth whitening gel

Super quick delivery only ordered yesterday had it back today. I had the opalescence 45% teeth whitening my teeth are super white from them as I have orderd from this company before and I don't get any sensitivity you will only get that if you leave on for over the recommended time.. I will only ever buy from this website. Thanks 😁

18 October 2024
Unprompted review
Rated 5 out of 5 stars

I have used crest 3D withering strips…

I have used crest 3D withering strips for a long time.
They are amazing they really whiten teeth.
I would really like to try the home teeth whitening but don’t know if they will be as good as crest.
My recent purchase was excellent, arrived earlier than estimated. Great

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service and prices

Great company. I bought their whitening strips and was frankly dissapointed, they redesigned them, I reached out saying I was unhappy with the last strips, and asked if they could send a tester of the new ones. They sent me an entire new box, so wonderful customer service.

Reliable, fast deliveries, no issues. 5 stars

23 September 2024
Unprompted review

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