Hometree Finance Reviews 

330
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the professionalism and helpfulness of the staff. The entire process, from initial contact to installation, is frequently described as smooth, efficient, and easy to understand. Many people appreciate the clear communication and the team's ability to make complex procedures straightforward. Reviewers often commend the customer service for being brilliant, polite, and readily available to assist with any queries. People also value the knowledgeable engineers and installers who ensure everything is explained well and tidily completed. This comprehensive support contributes to a strong sense of peace of mind for consumers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and ease of use, even... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, politeness,... See more

User experience

Consumers find the user experience to be positive, describing it as quick, simple, and very informative. Many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Annual boiler service engineer arrived on time. Same engineer who had previously serviced the boiler and signed it off when put in. Polite, professional engineer and it's nice to see the same engineer... See more

Company replied

Rated 5 out of 5 stars

We would not of got the solar panels without the help of Hometree, made things really easy and really simple to understand. Everything explained as we went along the process. Could not of asked for mu... See more

Company replied

Rated 5 out of 5 stars

from start to finish everyone who i spoke to helped or found the answer and called me back. the original person who visited me at home explained the process and helped me to understand how the system... See more

Company replied

Rated 5 out of 5 stars

The team were fast, efficient, tidy, polite and chilled. They did what they needed with speed and overall the experience was fantastic. From the first contact, every process involved to the finished i... See more


Company details

  1. #6 of 53 best companies in Solar Energy Company
  2. #10 of 52 best companies in Boiler supplier
  3. #20 of 45 best companies in Gas installation service
  4. #4 of 38 best companies in Green energy supplier
  5. #24 of 117 best companies in Heating service
  6. #5 of 47 best companies in Solar energy equipment supplier

About Hometree Finance

Written by the company

Hometree Finance makes it easy and affordable for homeowners to fund home energy upgrades.

Delivered in partnership with trusted installers and engineers, our zero-deposit, all-inclusive plans are designed to give you complete peace of mind.

Our Heating Plan for new boilers, and Solar Plan for solar and battery storage systems, cover equipment, installation, servicing and unlimited repairs, with no callout fees or excess for the lifetime of the plan.

Contact info

4.9

Excellent

TrustScore 5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(330)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication & Service best ever

After 15 years witha boiler company we changed to Hometree in July which we found very easy to do.Unfortunately our boiler packed up but hometree had a boiler repair firm in within a day and although we had to have a new boiler everything was sorted within the week Hometree are really on the ball and I would thoroughly recommend them

14 August 2025
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. Nicely done.

13 August 2025
Hometree Finance logo

Reply from Hometree Finance

Thanks so much for choosing us to take care of your boiler, and for taking the time to share your feedback.

Rated 5 out of 5 stars

Everything went smoothly and speedily

Everything went smoothly and speedily. Very happy...

16 August 2025
Hometree Finance logo

Reply from Hometree Finance

Fantastic, thanks so much for taking the time to share your feedback. Enjoy your clean, green power and lower energy bills! ☀️

Rated 5 out of 5 stars

Excellent service

Excellent service. Great communications with the service team to rearrange appointments and very knowledgeable engineer.

15 August 2025
Hometree Finance logo

Reply from Hometree Finance

Thank you for taking the time to post a review, it’s much appreciated!

Rated 5 out of 5 stars

Good Service

No issues with finance, all handled professionally

23 May 2025
Hometree Finance logo

Reply from Hometree Finance

Hi Tracey, thanks so much for taking the time to share your feedback, we really appreciate it. Please don't hesitate to contact us if we can assist in any way.

Rated 5 out of 5 stars

Impressive service from Hometree . in…

Impressive service from Hometree in arranging a boiler replacement for me and M Rutter & Co. who they appointed for installation it were very professional .No hassle, no mess and no fuss.

25 July 2025
Hometree Finance logo

Reply from Hometree Finance

Thanks so much for taking the time to share your feedback Ian, we’re glad we were able to help!

Rated 5 out of 5 stars

Hometree, a great service!

Hometree provide a quick and efficient way to spread your heating costs. There are different options to suit your budget and they also include a yearly boiler service during the life time of your loan. Completed in a friendly efficient manner in a matter of minutes. Would recommend.

15 July 2025
Hometree Finance logo

Reply from Hometree Finance

Thank you so much for recommending our services Kim, we're delighted to have helped you upgrade your heating and here to ensure your experience continues to be smooth and easy!

Rated 5 out of 5 stars

It was easy to set up and understand

It was easy to set up and understand, and a good deal.

2 July 2025
Hometree Finance logo

Reply from Hometree Finance

Really glad to hear this, thank you for sharing your feedback. Now it's time to enjoy your clean green power and the energy savings! ☀️

Rated 5 out of 5 stars

Great job

Great job, and the guys that did the installation were very professional all through. I will recommend them any day.

2 July 2025
Hometree Finance logo

Reply from Hometree Finance

Fantastic to hear this, thank you very much for taking the time to share your review, we'll be sure to pass your feedback to the team!

Rated 2 out of 5 stars

The flue pipe was left in an unsafe…

The flue pipe was left in an unsafe manner. They removed the old flue pipe's cover and refused to replace it. They told me that it is my job to put the cover back. I used to trust hometree but now I am very disappointed. They also took direct debit out of my bank account twice, one for the new boiler and another for the old boiler. How can I pay for a boiler that they have replaced? I have reported this error with DD to them and they still have not rectified it. I am thinking of reporting DD indemnity to my bank if this is not rectified.

7 June 2025
Hometree Finance logo

Reply from Hometree Finance

Hi Oluwatoyin, we're sorry to hear that you're disappointed with the service you've received.

Our team has been trying to reach you by phone and email regarding your concerns about the boxing in of the new pipework. They will try again this afternoon but please feel free to contact us at your convenience via hello@hometreefinance.co.uk or 0800 987 1789.

With regard to the direct debit refund for your old boiler cover plan monthly payment, this is being handled by the cancellation team at our sister company Hometree. Our team will aim to provide an update or can put you in touch with the appropriate team when they speak with you.

With best wishes,
The Hometree Finance Team

Rated 5 out of 5 stars

Their Website was easy to follow

Their website is very easy to use and the communication that I had with them was fab, as I had some questions about the finance I had chosen. But Adam talked me through everything.

13 June 2025
Hometree Finance logo

Reply from Hometree Finance

Thank you for choosing Hometree Finance and for taking the time to share your feedback Damien. We're happy to have been able to help!

Rated 5 out of 5 stars

Finance so easy for solar

So easy to fill all the forms in and the same day agreement very fast and professional

9 June 2025
Hometree Finance logo

Reply from Hometree Finance

Thank you for choosing Hometree Finance for your new solar installation; we're delighted you found the process quick and easy.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look