Homewise Reviews 

262
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly supportive staff members for being extremely helpful, polite, and patient throughout the entire guidance process. Many active consumers warmly appreciate the clear, transparent explanations and professional advice provided by the advisors, which successfully puts their minds at ease. Some people were dissatisfied with unexpected service charges, hidden fees, and serious concerns regarding the long-term financial soundness of the agreements. Additionally, a few reviewers pointed out that property transactions could occasionally be much slower, more complicated, or present unexpected hurdles during the entire purchasing journey.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their professionalism, patience, and... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and thorough... See more

Service

People report positive experiences with service, consistently highlighting a professional and helpful... See more

User experience

Reviewers mention positive feedback about user experience, highlighting first-class service and helpful staff... See more

Price

Users describe disappointment and negative interactions regarding property pricing and financial agreements.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made an enquiry as to how this scheme works to get it clear in both mine, and my wife’s head. I spoke to a delightful young lady called Mikki. She walked me through the whole process from start to f... See more

Rated 5 out of 5 stars

The whole Team from the start have been very professional, polite and friendly. The team give regular updates and professional help throughout, especially a nice gent, Manager Sam Stevens who h... See more

Rated 5 out of 5 stars

I found that Barney from Homewise extremely easy to talk to, he immediately put me at ease whilst explaining in a clear and concise way about what Homewise could offer me. At no time did I feel pressu... See more

Rated 5 out of 5 stars

So far so good. We are at the start of our Homewise journey and have been very impressed. Both Becci and Rhonda have been brilliant. They are empathetic, understanding, very well informed. All our que... See more


Company details

  1. Property Consultant
  2. Estate Agents

Written by the company

Homewise is a family-run business that has been helping people find and secure the right home for their retirement for over 50 years. If you’re aged 60 or over and thinking about moving in England or Wales, Homewise can help. With a Home for Life Plan you could secure the home of your dreams for thousands less than the market value, and enjoy living there rent-free, mortgage-free and without any repayments for your lifetime. We’re not an estate agent, we don’t have a stock of property, and we don't own the properties you see on Rightmove or Zoopla, but we do have unique relationships with estate agents, homebuilders, and retirement specialists across the country, to be able to help customers aged 60+ find their ideal home. If you are aged 60 or over, visit our website and contact us to find out how we can help you find the perfect home, and be free of financial burdens in your retirement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(262)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I didn't really know or understand how…

I didn't really know or understand how this company works until I spoke to Gemma who explained, in general, how it more or less does work. Too good to be true, it's a con, we're my first thoughts. After speaking with Gemma I am very interested to know more. Can't wait to speak to a accountant manager next week.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Good sign.

A quick enquiry turned to a short and concise beneficial education. Thanks to Gemma's brilliance. I am now looking forward to hopefully progress with Homewise.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Clear and straightforward

Clear, courteous and easy to deal with, and almost always the same person. Considerable paperwork to attend to, but all of it necessary. No information overload, no pressure.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

HOMEWISE is amazing

This company are amazing! Their customer service, helpfulness and knowledge of their product is second to none. The lady (Charlotte) I have dealt with is efficient, kind, professional and extremely helpful on all counts. In all, a fantastic experience and I would HIGHLY RECOMMEND Homewise to anyone wishing to purchase who may need extra funding and does not have family members to bequeath to.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

My dealings with simi were brilliant…

My dealings with simi were brilliant this lady knows her role as an advisor everything she said was explained fully my wife and I found her easy to talk too and homewise has given us a place to retire too with no worries thank you again Simiand Homewise

13 December 2025
Unprompted review
Rated 5 out of 5 stars

When making life changing decisions…

When making life changing decisions such as moving home its essential the levels of competency of those from Homewise is there and without question in order to establish trust - and in this respect Sam Stevens, the assigned staff for my relocation demonstrated exemplary professionalism throughout - the transparency and clarity and support needed was never in doubt - thank you -

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service from Kiera

Great customer service from Kiera. So helpful. Great empathy. Always prepared with helpful facts. Consistent work relationship built, looking at it through customer’s eyes. Promote her. Thank you. :)

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Prompt service

Our inquiry was dealt with by Gary who was prompt with his reply, the information was well presented and his manner was excellent.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Hello

Hello
From the very first communication with Mr Jermaine Bennett,myself and my aunt felt that we were in good hands
We found him to be professional and caring it was not just about getting us on board
I would not hesitate to refer Home wise and will definitely use their services in the future

KR

Jackie Barnes

17 November 2025
Unprompted review
Rated 5 out of 5 stars

New property

It was really interesting to find out what Homewise has to offer. Jermaine explained everything in detail. Although we are not exploring this option further at this stage, we will tell friends about this and make consider this option in the future.

18 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look