Huge problems after installing a new modem... But hopefully, Daphne's support (Athom) was very efficient in order to solve it. Thank you !
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Connect all your devices at home in a single, beautiful app and create your own Flows to automate them.
Contact info
Oude Markt 9 B, 7511 GA, Enschede, Netherlands
- support@homey.app
- homey.app
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Replied to 77% of negative reviews
Typically replies within 24 hours
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Homey for Education is a wonderfull initiative!
As a primary school in Belgium I was happy that Homey accepted my request to participate in the Homey for Education program!
Within the school we are now able to automate the school's devices like charging chromebooks, ventilation,.... monitor realtime gas and electricity usage... giving us all needed tools to make the school more sustainable, save on electricity, etc....
Second goal was to have the equipment and experience to bring, where possible, this also into the classroom.
Homey, a serious partner at home
I've been using Homey for several years now, both personally and professionally. The range of features is simply fantastic, especially for people who don't have programming skills but prefer simple integrations. I particularly love the integration of third-party components based on wireless technology (e.g., Zigbee, Z-Wave, etc.) or Wi-Fi devices like air conditioners and photovoltaic modules. I previously used a different smart home manufacturer – only now with Homey have I realized the possibilities and am very satisfied. I will continue to work with Homey in the future.
The Homey Pro and Energy Dongle…
The Homey Pro and Energy Dongle are the must have solution for every household which cares about its energy bills and appreciates the convenience of home automation at its finests.
The Homey platform is compatible with a wide range of smart home appliances, supporting the biggest brands and enables home owners to automate and control their their smart home.
I personally have the luxury of having connected heatpump, pv inverter/solar panels, floor heating/cooling, dishwashers, dryer, washing machine, ovens, ip based surveillance alarm panels, cameras , gate controllers etc enabling advance control of my home and energy bills.
Latest Homey Pro
I bought the latest Homey Pro to replace the smart home solution I had until now. This was incredibly easy to set up, the configuration was also extremely simple. It is impressively easy to integrate other systems' devices into a comprehensive system.
I agree with Homey's claim, "The world's most advanced smart home platform".
I can highly recommend Homey.
Awfull after sale service
Asked athom explanation on fact that after buying a 399 euros homey pro stuff could not access premium features, Id advanced flow, without additional pay subscription. Shame, just shame

Reply from Homey
4 days after my upgrade with hue pro
4 days after my upgrade with hue pro, homey sent me the link to download a test version and all works
Fast Reaction on every Question
Fast Reaction on every Question.
Very keen to solve the problem, which they succeeded in doing.
I needed help with an issue
I needed help with an issue. The support responded quickly. They described the solution quickly and in a good educational way. The support has great knowledge of Homey devices and their interaction with others.
Awesome support
Need help from support for a few issues I have been facing and they responded within a few hours and provided a solution that resolved my issues..
Rapid and god answers
I changed my wifi password and was not…
I changed my wifi password and was not able to excute the right procedures.
Effective answer to my request to help me. Problem solved in a very short time.
Top….
Customer service is great
Recently, I had to deal with a defective Homey Pro, which was of course quite frustrating. Fortunately, I’m very satisfied with the support I received from Athom throughout the process.
From the very first contact, I was helped quickly and in a friendly manner. Customer service responded to my report in a timely fashion and actively thought along with me to find possible solutions. Once it became clear that the device was indeed defective, the return process was clearly explained and efficiently initiated.
What I especially appreciated was being kept well informed throughout the entire process. The communication was clear and professional. In a short time, I received a replacement device, and everything has been working perfectly since.
In short, while it’s always annoying when a device fails, I’m glad Athom does everything they can to help quickly and effectively. Excellent service!
'it just works' kind of marketing… :(
The 'it just works' kind of marketing has left me disappointed. I've been using the Homey Pro for at least a year now and I've had many complications.
To be fair the smart home eco system is very complicated so the challenge the makers have taken on is HUGE.
I'm not super please but also couldn't live without it for now.

Reply from Homey
The product is awesome
The product is awesome, you just keep on discovering more and more options the longer you play around!
One solution to connect all devices
One very robust solution to connect all you smart devices and a very intuative workflow designer to automate your home.
Great customer service and the Homey…
Great customer service and the Homey device works great. Unfortunately the Energy Dongle didn’t work with my meter but this was resolved by Homey. Great and I am very happy
Helping team
Hi, the helping team is very kind and quick answering, thanks guys
Very helpfull
After connection the dongle didn't working. But after a very helpfull mail contact ths problem was soon solved
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