Homey Reviews 

385
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers genuinely appreciate how wonderfully easy it is to set up and manage various smart home devices, thoroughly enjoying the intuitive interfaces and helpful automation features. Many individuals frequently mention the exceptional customer service, noting that support agents always respond promptly and provide highly effective solutions to challenging technical problems. However, some people mentioned that certain devices lacked proper integration or dedicated drivers, leading to unexpected compatibility issues with specific hardware systems. A few consumers also felt that the overall smart home setup could sometimes feel complex rather than simplifying daily routines.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise the flexible smart home platform,... See more

User experience

Users describe positive interactions with user experience, highlighting that the platform is powerful and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and competent... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the support team as fast, attentive, and... See more

Application

Customers consistently note ambiguous experiences with application, highlighting its powerful integrations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Huge problems after installing a new modem... But hopefully, Daphne's support (Athom) was very efficient in order to solve it. Thank you !

Rated 4 out of 5 stars

Great product, and only had it for a short time, but had a very positive experience with the support team who resolved an issue with resident account invitations. Recommended.

Rated 4 out of 5 stars

Reliable, Powerful, and Easy to Use Homey offers a simple yet powerful experience with an elegant interface on both web and mobile. Its integrations grow every week, and most major smart home platfor... See more

Rated 5 out of 5 stars

As a primary school in Belgium I was happy that Homey accepted my request to participate in the Homey for Education program! Within the school we are now able to automate the school's devices like... See more


Company details

  1. Electronics Company

Written by the company

Connect all your devices at home in a single, beautiful app and create your own Flows to automate them.


Contact info

4.2

Great

TrustScore 4 out of 5

385 reviews

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No recent history of asking for reviews

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Replied to 77% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(385)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Homey for Education is a wonderfull initiative!

As a primary school in Belgium I was happy that Homey accepted my request to participate in the Homey for Education program!
Within the school we are now able to automate the school's devices like charging chromebooks, ventilation,.... monitor realtime gas and electricity usage... giving us all needed tools to make the school more sustainable, save on electricity, etc....
Second goal was to have the equipment and experience to bring, where possible, this also into the classroom.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Homey, a serious partner at home

I've been using Homey for several years now, both personally and professionally. The range of features is simply fantastic, especially for people who don't have programming skills but prefer simple integrations. I particularly love the integration of third-party components based on wireless technology (e.g., Zigbee, Z-Wave, etc.) or Wi-Fi devices like air conditioners and photovoltaic modules. I previously used a different smart home manufacturer – only now with Homey have I realized the possibilities and am very satisfied. I will continue to work with Homey in the future.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

The Homey Pro and Energy Dongle…

The Homey Pro and Energy Dongle are the must have solution for every household which cares about its energy bills and appreciates the convenience of home automation at its finests.

The Homey platform is compatible with a wide range of smart home appliances, supporting the biggest brands and enables home owners to automate and control their their smart home.

I personally have the luxury of having connected heatpump, pv inverter/solar panels, floor heating/cooling, dishwashers, dryer, washing machine, ovens, ip based surveillance alarm panels, cameras , gate controllers etc enabling advance control of my home and energy bills.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Latest Homey Pro

I bought the latest Homey Pro to replace the smart home solution I had until now. This was incredibly easy to set up, the configuration was also extremely simple. It is impressively easy to integrate other systems' devices into a comprehensive system.

I agree with Homey's claim, "The world's most advanced smart home platform".

I can highly recommend Homey.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Awfull after sale service

Asked athom explanation on fact that after buying a 399 euros homey pro stuff could not access premium features, Id advanced flow, without additional pay subscription. Shame, just shame

10 October 2025
Unprompted review
Homey logo

Reply from Homey

Hi Paolo,

Thanks for your feedback! It sounds like there might be a bit of confusion. All premium features, including Advanced Flow, Community Apps, Dynamic Energy Pricing, Homey Dashboards, and much more, are fully included with Homey Pro (2023) at no additional cost.

You don’t need a separate subscription to use these features. If you’re experiencing any issues accessing them, our support team will be happy to help you get everything set up correctly.

Best regards,
The Homey Team

Rated 5 out of 5 stars

I needed help with an issue

I needed help with an issue. The support responded quickly. They described the solution quickly and in a good educational way. The support has great knowledge of Homey devices and their interaction with others.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Awesome support

Need help from support for a few issues I have been facing and they responded within a few hours and provided a solution that resolved my issues..

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is great

Recently, I had to deal with a defective Homey Pro, which was of course quite frustrating. Fortunately, I’m very satisfied with the support I received from Athom throughout the process.

From the very first contact, I was helped quickly and in a friendly manner. Customer service responded to my report in a timely fashion and actively thought along with me to find possible solutions. Once it became clear that the device was indeed defective, the return process was clearly explained and efficiently initiated.

What I especially appreciated was being kept well informed throughout the entire process. The communication was clear and professional. In a short time, I received a replacement device, and everything has been working perfectly since.

In short, while it’s always annoying when a device fails, I’m glad Athom does everything they can to help quickly and effectively. Excellent service!

16 July 2025
Unprompted review
Rated 2 out of 5 stars

'it just works' kind of marketing… :(

The 'it just works' kind of marketing has left me disappointed. I've been using the Homey Pro for at least a year now and I've had many complications.
To be fair the smart home eco system is very complicated so the challenge the makers have taken on is HUGE.
I'm not super please but also couldn't live without it for now.

24 July 2025
Unprompted review
Homey logo

Reply from Homey

Hi Oscar,

We're sorry to hear that your experience hasn’t fully lived up to expectations. We'd really like the opportunity to turn that around. Please don’t hesitate to reach out to our support team here: https://homey.app/support/. They’re always ready to help troubleshoot issues and improve your setup.

Thanks again for your thoughtful review. We’d really like the opportunity to help you get more out of your Homey Pro and improve your overall experience with it.

Warm regards,
The Homey Team

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