Honest Mobile Reviews 

Invoice number MTLBPC0E-0001 subscription

I was in an area of the UK where I could not receive any mobile phone reception, so I looked for an alternative to my current provider and came across Honest Mobile. I signed up for an annual subscription because, on the face of it, it appeared to offer good value.

Unfortunately, the eSIM completely failed to connect to any network from day one, and as I was unable to rectify this I ultimately deleted the eSIM.

The service I had paid for was therefore never usable, and I subsequently requested a refund, only to be told:

“As you bought the SIM on the 22nd of August 2026 you’re outside of the 14 day cancellation window so we wouldn’t be able to offer a refund at this time, but we can still cancel the SIM if you’d like.”

I find this response extremely disappointing. My understanding is that the Consumer Rights Act 2015 provides protections where a service is not provided with reasonable care and skill or is not fit for the purpose for which it was purchased. In my circumstances, this is not simply a case of changing my mind within a 14-day cancellation period, the service failed completely from the outset and was never delivered in a usable form.

The fact that Honest Mobile considers cancellation of the eSIM, without refunding the annual subscription for a service that I never received because it didn't work, to be an appropriate resolution is unacceptable to me.

I chose Honest Mobile because I believed it would offer a reliable service and good value. Unfortunately, my experience has been the complete opposite.

I will not be recommending Honest Mobile based on this experience.

A great service provider and the team are always helpful, professional and always on hand.

Today Kirsty was super and sorted everything out promptly and politely.

Fast personal response from Milo a human who totally understood my issues and dealt with my questions without making me feel like an idiot. Outstanding customer service and the patience of a saint. This person should have a medal for managing customers with such efficiency and good grace. Thank you Milo you have restored my faith in human nature. I hope your employers take time to recognise the value you bring to their company.

I had issues with my honest e-sim in arriving into the Seychelles.
The bot agent put me in touch with Helen on the support team when it couldn’t help me.
Helen quickly provided excellent support. And got me back up and running very quickly.
She also answered several questions regarding how best to set up my phone extremely promptly which was really helpful.
Thank you very much Helen!!🤩🤩

Absolutely outstanding service. Extremely helpful and uniquely polite and caring. I would and will be recommending Honest Mobile to all my friends and family. I honestly thought we'd, in England anyhow, lost customer services as fantastic as what I have just received. Class outfit. The girl who helped me was named Leah

I was having trouble upgrading my Honest eSIM to the new Smart Sim. After mailing the support website, Leah contacted me and with the help of several screenshots and emails resolved my issue and got me back on the straight and narrow. All sorted now. New Smart Sim is working a treat. I was already a fan of Honest’s product and it’s now even more reassuring to know that there’s excellent support from their Helpdesk. Thanks again for your help and patience Leah.

Milo was very helpful and patient

I messaged out if hours and received a reply first thing the following day without me needing to follow up. Then my query was resolved quickly with easy steps to follow. Great service!

Fixed my issue very quickly, back up and running within a few minutes

My experience was tremendous. Max was really helpful and supportive. My issue was dealt with in a flash.

Great service and really helpful as I had a problem getting connected when in Morocco . They helped me get all the issues fixed and back online . Very quick to answer my questions and got me fixed with ease.

Kirsty was fantastic😁 so happy that Kirsty helped me and sorted my SIM out thankyou so much and so easy to communicate too thanks so much love and peace xx

Kirsty was very helpful and talked me thro the problem with texts and screenshots well pleased

Didn’t do what it said it would, didn’t work abroad or at home, total waste of money.

Excellent service and provider.
Purchased a Esim from them and from start to finish costumer service was on points x

Helpful and Friendly in every aspect of my enquiry.
Helen suggested me to try and activate my SIM from your Honest Mobile App which i did. It immediately worked and activated.
Could not be happier as we are on holiiday to Tenerife next Thursday.thanks once again

Ash was amazing at honest mobile! Moved from the Vodafone! These guys are on another level compared to them! Thank you

Ash was incredible and very helpful knew straight away what issue I had and was able to fix it and get me back connected straight away

I've never been charged more random fees nor had a mobile deal be less clear. I've never had a sim need such assistance in setting up, and after being a customer of pretty much every major brand (and smaller network - giffgaff etc.) this is by far the worst. Better off going to iD mobile and saving myself pretty much £20 a month (oh and setting up with them was the easiest thing ever)

brilliant customer service - I opened chat, asked my question and was connected to a human in a few seconds. She then sorted the issue for me, thanks Katie!