I would give this company zero stars if that was possible. The worst experience ever. I purchased the starter kit and paid for expedited service. Weeks went by and the order status kept showing proce... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Same story as many others here... Ordered and paid for a for Hoobs Pro, more than two years ago. Several updates closely after, that delivery would be soon. Then later, got many different exp... See more
DO NOT BUY!! order for Hoobs Pro placed on 1 june 2024 and still not delivered!!!! Opened several tickets but no clear communication at all and they refuse to refund!!!!!! scam company with poor s... See more
Company replied
My hoop box was not able to add bridges, contacted the Support via email. They scheduled the one-to-one technical support and support , Zach is the one who helped me and he was awesome, he was not in... See more
Company replied
I have a HOOBS Box device and HOOBS support scheduled an appointment for me. L’Assomption was amazing, he patiently answered all my questions, fixed the issues, and even helped with extra things I di... See more
Company replied
I purchased my hoobs box back in 2021 because it solved integration of everything i needed into homekit. At the time i was not aware 4+ years latter it is as important to my automation as it was on da... See more
Company replied
I contacted technical support when my HOOBS Box stopped responding. I knew that i likely needed to reflash the SD card, but simply could not find easy to follow instructions. For someone like me,... See more
Company replied
I had a weird issue where one of my smart plugs kept dropping from HomeKit and I couldn’t figure out why. Sent an email to HOOBS support and they actually took the time to troubleshoot it with me. Tur... See more
Company replied
Could not get the iOS apps to work nor could I get the Ring plug-in to work. Contacts HOOBS customer service and after some back and forth emails they offered me a free remote support session. Worked... See more
Company replied
No doubt, the most personalized and attentive tech support and overall smart home guidance I can remember having received. Thank you!
Company replied
My support person was very knowledgeable. Grateful for the support.
Company replied
Support was very helpful
Company replied
Absolutely horrible company to deal with. Paid and ordered HOOBS starter kit, which was promptly shipped. Returned item — with their permission - since it was NOT compatible with my home a... See more
I sit in the same place as many of my fellow customers. I ordered my Hoobs Pro June 13, 2023–well over two years ago. I’ve sent dozens of requests for updates, refunds, etc. and have gotten not... See more
I purchased a Pro Box from Hoobs over a year ago and they have still have not delivered my order. When I ask about my order, they give you some generic answer about "you are in queue for delivery". I... See more
Company replied
Like many here, I ordered a Hoobs Pro over 16 months ago. They have had my money for 16 months with no updates or communication. When inquiring with customer service about status I receive canned... See more
Simply is not the simple plug and play that they tout in their marketing. Extremely wonky and simply stopped working altogether after 4 months or so. Hours and hours of trying to fix with little to... See more
Company replied
On June 14,th, 2023, I pre-ordered the HOOBS PRO device, with a forecast deliver date of September 2023. Since September, I have been fighting with HOOBS to either receive my order or to get a refund.... See more
Company replied
I ordered the HOOBS box, as I am a beginner. The box did not work, at all during startup. Using ChatGPT I was able to get halfway there. Zachary, from the support team, was excellent. Zacha... See more
Company replied
Terrible customer service. I ordered something from them and it never got to me. It was refined to them with confirmed tracking number. They acknowledged they received the product back but can’t... See more
Company replied
My actual review is zero stars. Do not do business with this company. How many companies take your $ when you purchase their product? ALL How many companies do not deliver the product you order... See more
Company replied
Contact your credit card company and start a dispute process. Despite many emails to their support, for 10 months I'm told that the unit will be shipped soon "in phases" and I'm in the queue to r... See more
I pre-ordered a unit almost a year ago. I have since decided against it, and almost 3 months ago, I cancelled my order. It's June 24, 2025, and all I have are over 20 emails stating that my "refund... See more
This review is more about customer service than the actual product itself. For the product I purchased it to bridge a number of Amazon lights to HomeKit. After trying for a day to make it work it wa... See more
Placed order on 10/24 for HOOBS Box (US Plug). They have provided no shipping information. Status since then on their site shows "Your order is being prepared...". I've contacted support who gener... See more
Company replied
I ordered HOOBS PRO from them exactly 1 year ago. They said it will take more time to deliver, but it's been a year and they still didn't deliver and even don't reply to my email asking for estimated... See more
Company replied
DON'T ORDER, Dishonest and Keeping the Money! I ordered a Hoobs Pro 2.5 YEARS ago and still no delivery. When I contacted Support I was told that they were shipping but they could not confirm the... See more
My rating for this company is actually zero stars. Ordered and paid for their pro product in July of 2023. I have not received the product and have repeatedly requested a full refund. Each time the... See more
I’m giving 1 star only because 0 isn’t possible. My customer experience has been terrible: I’ve been waiting more than 2 years for my Hoobs Pro order and still haven’t received it. The only replies... See more
Company replied
Today marks one full year since I ordered the Hoobs Pro. At the time, the company said it would ship “in a few months.” It never did. By March—five months later—I had already moved on to... See more
I ordered the Hoobs Pro in Sept 2023. It is now almost Dec 2025.... I've sent many emails to follow up and have been given the same scripted responses. The company is still running and selling the pro... See more
It's a scam! Don’t buy from these con artists… I’ve been waiting a year for product to arrive. Customer Support has replied and every time they reply is just a standard message of. "Your order is o... See more
I ordered HOOBS Pro - EU-Plug in 2023 and they never delivered the item The order status is Status: Your order will be processed in the next fulfillment. They claim they will send it but they... See more
Company replied
Unit died and customer support don't respond. Money down the drain. Would not buy again and looking to move to Homebridge as an alternative.
Company replied
I have been trying to get a refund or for them to send a Hoobs Pro, which was ordered on Oct 15 2023. Email loads they will not cancel or send, same generic email each time back to me.
Company replied
Your Hoobs products will never arrive and refund requests will be dragged out until you can no longer go through your bank either. Avoid at all costs.
Company replied
Poor experience — would not recommend. I purchased a device that arrived defective out of the box. When I asked for a replacement that had been tested, the company refused. Instead, they first... See more
It is a total scam! I asked for a refund on my two year old "pre-order". It is no going over several months with only excuses… Stay away from this company!
If I could provide a zero or negative rating I would have chosen. Preordered the HOOBs PRO in November 2024 and was excited by what I thought would be a great experience. After no response I reached... See more
I waited an entire year for my device. I received absolutely no communication from them in that 12 months. I asked for a refund and all they wanted to do is give me a few months of some service t... See more
Long wait for HOOBS Pro, canned answers back from their support regarding the status of the order, lack of transparency, lack of communication and 71% 1-star ratings leads me to believ... See more
I ordered red the HOOBS Starter kit it was received just over a week later even though I paid 40 USD for express shipping the box did not work I contacted HOOBS & they were not really interested afte... See more
Company replied
I ordered from them, two months Nathan later and 45 emails the stiffed me do not deal with this company!!!!!
Like others I have had hoobs box for several years. It stopped working so knowing I liked the platform I went ahead and preordered the Hoobs Pro Dec 2024. I have never received this product and went a... See more
Company replied
If I could give zero stars, I would!! Beware!! Do not do business with this company! How can money can be taken from customers for YEARS and no product s... See more
Company replied
Never got my refund. Company is a scam. DO NOT BUY THIS PRODUCT!
Wirst experience of my life !! Needs month that somebody replies and I don’t get my refund since 6 month !!! It’s a scam and the worst Company I ever had contact with.
I’m a long time Hoobs Box user, so when my original one failed (fried itself) I bought their new version 3. The box worked well until it had a catastrophic software failure after I switched ISPs. I co... See more
Company details
Written by the company
HOOBS™ makes your smart accessories compatible with your favorite ecosystem. Whether you prefer Apple Homekit™, Google Home™, or Amazon Alexa™, you’re unlikely to find compatible accessories and services that all work together nicely under one roof.
Contact info
2.0
Poor
133 reviews
Replied to 48% of negative reviews
Typically replies within 1 month
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Abysmal customer service
I have had the absolute worst experience with HOOBS. As many others have said, the HOOBS box itself is too complicated for a general user. I felt safe to inquire about a return just a few days after purchase due to their 30-day refund policy. I began the refund process on January 3. It is now more than 70 days later and I keep being told I need to wait for my refund. The customer service was absolutely infuriating as I had to explain the same information over and over each time I emailed. They continued to push remote service when I stated multiple times I just wanted a refund.
It is absolutely not worth it to try this product unless you already know how to use it.
Update after reply from Hoobs: On 3/14/25 I was told my refund ticket had been escalated. It's now 10 days later with no communication or refund from Hoobs. A credit card charge dispute has been initiated.
13 March 2025
Unprompted review
Reply from HOOBS Inc.
Dear Sarah Buino,
We’re truly sorry to hear about your negative experience with both our product and customer service, and we deeply apologize for the frustration you've encountered during the refund process. We completely understand your dissatisfaction, especially regarding the delays and the need to repeatedly explain your situation.
We would like to get this issue resolved as quickly as possible, it sounds like you have an open support ticket, if you could be respond to it and requesting a manager to review, you can even reference our request here for you to do this, then one of our manager can look over the support ticket and help resolve this with you.
Thank you,
Hoobs
Terrible Experience: Product Never Received and No Refund
I ordered a HOOBS Pro back in December 2023. More than a year later, I never received the device despite repeated assurances it was shipping soon. After countless vague shipping updates and broken promises—including being told all orders would ship by August 2024 and later again that they had "officially started shipping"—I gave up waiting and requested a refund in February 2025.
They said my refund would take five business days. It's now over a month later, and after multiple follow-ups, I've received nothing but generic, copy-paste responses about being overwhelmed with requests. I've attempted to share my experience on HOOBS's official Reddit community (r/HOOBS), but my critical post was never approved by their moderators, despite newer posts being allowed. I'm deeply concerned that HOOBS is intentionally delaying refunds as a way to retain customers' money without fulfilling their orders.
This has been the worst customer experience I've encountered—do yourself a favor and avoid this company entirely.
EDIT: I submitted a refund request (Ticket #651) as per their comment and I have STILL not received a refund even after 3 weeks. All they say is, "I do show that your request is in queue for our office to handle, we do apologize about the longer than normal wait as we are experiencing more than normal request. Once your request is completed you will receive a confirmation email." My original refund request was 2.5 months ago and this is a second request. I have tried following up many times. How long does it take to issue a refund?!
12 March 2025
Unprompted review
Reply from HOOBS Inc.
Hello Michael,
We truly regret the frustration and disappointment you’ve encountered with your order and refund process, and we want to extend our sincerest apologies for the experience you’ve had. We completely understand how disheartening it can be to deal with delays and lack of communication, and this is certainly not the standard we strive to uphold. Your experience is important to us, and we take it very seriously.
Unfortunately, we are currently facing significant operational challenges that have impacted our ability to fulfill orders and process refunds in the timely manner we aim for. We fully acknowledge that the lack of clarity and the delay in your refund are unacceptable, and we deeply regret the inconvenience this has caused. The communication you’ve received so far certainly doesn’t reflect the level of service we are committed to providing.
Please rest assured that we are actively working on addressing these issues and improving our systems, so that we can better serve our customers moving forward. We recognize how important it is to keep our customers informed and to fulfill our commitments, and we are doing everything we can to ensure situations like yours are handled more efficiently in the future.
We want to resolve your refund as quickly as possible. To expedite this process, please reach out to us directly at https://hoobs.com/support/ticket/ with your order details. We will prioritize your case and make sure your request is addressed promptly.
Thank you for bringing your experience to our attention, and we appreciate your patience and understanding during this time. We are fully committed to working with you to ensure that this issue is resolved to your satisfaction.
Thank you,
Hoobs
Ponzi Scheme - Stay away
I have to agree with others that this company does not deliver its products and takes people's money without providing them with anything. I have been waiting for about a year to receive the product that they said would take a few months to deliver. When I pressed them, they first offered me a free year of cloud service and then were unable to provide any insight into when or if they would deliver my order. I noticed that they have been saying that they had people's orders ready for delivery but were waiting for them to complain before delivering the order.
This is a horribly run business and it appears that the principals are sucking all the money out of the business and cannot pay their suppliers for deliveries.
Please stay away!
3/16/25
So now a Hoobs representative responds with an offer for an escalation. When you read the reviews you will find that I am now in the "your credit request is in our back office scam" and it will be processed when they get around to it. My request has been there for over a week. Again, sure does feel like a Ponzi scheme.
Stay away from this company.
27 February 2025
Unprompted review
Reply from HOOBS Inc.
Hi Dom,
We truly regret to hear about your negative experience, and we understand your frustration. Please know that your concerns are important to us, and we take them very seriously. We sincerely apologize for the delays and the lack of communication you’ve encountered. This is certainly not the experience we aim to provide our customers.
We are currently facing unexpected challenges with our timelines, which have caused delays in fulfilling orders. While we always strive to keep our customers informed, we acknowledge that there have been gaps in communication, and we are actively working on improving this.
We would like to resolve this matter for you as soon as possible. Could you please reach out to us directly at https://hoobs.com/support/ticket/ with your order details so we can escalate your case and provide a solution?
Thank you for sharing your feedback. We’re committed to learning from this and improving our processes to serve you better in the future.
Best regards,
Hoobs
STAY AS FAR AWAY AS YOU CAN
STAY AS FAR AWAY AS YOU CAN. They take your money immediately upon placing your order (who does that) then nothing six moths later all I get are scripted meaningless replies. As I have said to HOOBS support, "it is not rocket science." Any reputable company would be able to provide a rough shipping time frame based on information. they would receive when the place their orders with their manufacturing partners. They receive "X" amount of orders and subsequently place an order with their manufacturing partner to fulfill those orders. Their manufacturing partners tell them when they will receive the newly manufactured devices back into their warehouses and thus use that information to provide a shipping date to their customers. The fact that they ABSOLUTELY REFUSE TO DO SO IS A HUGE RED FLAG> I have asked for my money back and yet to receive a response. SCAM ALERT! SCAM ALERT! SCAM ALERT!
25 October 2024
Unprompted review
Reply from HOOBS Inc.
Hi Bobby Meadows,
We sincerely apologize for the frustration you’ve experienced with our service and understand your concerns. We strive to provide transparency and clear communication at every step, and it’s disappointing to hear that we’ve fallen short of your expectations.
Regarding your order, we deeply regret that you haven’t received the information you’ve requested. We’re actively working to improve communication and ensure that all of our customers are updated regularly on the status of their orders.
We’ve forwarded your feedback to our support team and will ensure that your request is escalated for immediate attention. Please reach out to us directly at https://hoobs.com/support/ticket/ so we can address your specific case and work on resolving this for you.
We value your feedback and appreciate your patience as we continue to improve our services.
Thank you for bringing this to our attention.
Best regards,
Hoobs
STAY AWAY! SCAM!
I ordered my Hoobs Pro in May of 2023! They spent years telling me about production issues, or telling me it was getting ready to ship. I finally requested a refund in December of 2024, and they keep telling me "It will be refunded in 21 days" then "5 days" then "your ticket is being escalated for further review."
It's now almost March of 2025. There are other products out there, HOOBS is not worth the hassle. STAY AWAY.
26 February 2025
Unprompted review
Reply from HOOBS Inc.
Hi Jonathan Ehrlich,
We’re truly sorry to hear about your experience, and we understand your frustration. We take feedback like yours seriously and sincerely apologize for the delays you've faced. This is certainly not the level of service we aim to provide.
We’d like to make this right. Please send us your order details at the link below, and we will escalate your case to ensure it's resolved as quickly as possible. We appreciate your patience and will work hard to regain your trust.
https://hoobs.com/support/ticket/
Thank you for sharing your experience, and again, we apologize for the inconvenience caused.
Best regards,
Hoobs
HOOBS stopped working.
I submitted an incident report and received precise information on how to resolve my issue with my HOOBS box. My HOOBS stopped working and I went to the HOOBS website and downloaded a new image which restored my device with the latest update. I got a response the next day after requesting support which I found pretty fast. Thank You HOOBS support to an excellent service experience.
21 February 2025
Unprompted review
Reply from HOOBS Inc.
Hey Jose,
Thank you so much for your kind feedback! We're delighted to hear that our support team was able to provide you with clear instructions to get your HOOBS box up and running again. It's great to know that the reflash helped restore your device smoothly, and we truly appreciate you recognizing the prompt response. We always aim to provide top-notch support, and it's fantastic to hear your experience was a positive one. Should you need assistance again, we're always here to help! Thanks again for choosing HOOBS!
Be careful - Hände weg von Hoobs und vom Hoobs Pro!
German to follow - order number 61386
I pre-ordered and paid for a Hoobs Pro in July 2023. Then nothing happened until I asked. I sent several emails to support and asked for a refund. Selectively answered and I submitted all relevant documents for refund. Support wrote at the end of December 2024 that they had passed on the refund request to customer service and financial accounting. I allowed myself a reminder at the end of January, whereupon I was written that it was still open as a ticket. On my inquiry on 7.2.2025 I noticed that my email address was blacklisted by the support system. That's final enough now. Surprisingly, the Hoobs Pro is still available for pre-order and I wonder how long this scam will be tolerated. So - hands off - I'm not the only one.
Ich habe 2023 im Juli einen Hoobs Pro vorbestellt und bezahlt. Daraufhin tat sich nichts bis ich nachgefragt hatte. Mehrere Mails habe ich an den Support gesendet und um Rückerstattung gebeten. Selektiv wurde geantwortet und ich habe alle relevanten Dokumente zur Rückerstattung eingereicht. Der Support schrieb noch Ende Dezember 2024, dass sie den Rückerstattungsantrag an den Kundendienst und die Finanzbuchhaltung weitergegeben hätten. Ich erlaubte mir eine Erinnerung Ende Januar, worauf mir geschrieben wurde, dass es noch als Ticket offen wäre. Auf meine Nachfrage am 7.2.2025 stellte ich fest, dass meine Mailadresse vom Supportsystem blacklistet wurde. Das ist jetzt endgültig genug. Erstaunlicherweise gibt es den Hoobs Pro immer noch vorzubestellen und ich frage mich wie lange diese Masche noch geduldet wird. Also - Hände weg - ich bin nicht der Einzige.
7 February 2025
Unprompted review
Reply from HOOBS Inc.
Dear Dietmar,
Thank you for reaching out and sharing your experience. We sincerely apologize for the delays and frustration you’ve faced throughout this process. We completely understand your disappointment, and we deeply regret that the service you received did not meet your expectations.
We would like to clarify that your refund was processed as soon as we were able to finalize the necessary steps on our end. Paypal was not accepting any refund request that we tried to push through and our finance department needed to step in and do a manual payment to your account. We understand that this was an inconvenient situation, and we genuinely appreciate your patience throughout this time.
We would also like to clarify the issue you mentioned regarding your email address being blacklisted. Please be assured that we do not have a blacklist option in our system, as we truly value all customer feedback, support requests, and general inquiries. We are committed to providing open and accessible communication to all of our customers, and any issue that may have led to your email not being received or responded to properly was an unintended error. We have reviewed and corrected this to ensure there are no further disruptions in our communication moving forward with our new support system below:
https://hoobs.com/support/ticket/
The Hoobs Pro is still available for pre-order until all pre-orders have been shipped. We even shared our exciting news with you that we’ve officially started shipping HPRO-2 devices in a mix of order priority as well as region basis to allow for more efficient distribution globally. I also see that we offered as part of our everlasting debt towards your early support a free 12-months of the Hoobs Cloud+ upon its release.
Again, we apologize for the frustration this situation has caused. We truly appreciate your business and your feedback, and we are committed to improving our customer service moving forward. Should you have any further concerns, please do not hesitate to reach out directly to our support team with our new support system:
https://hoobs.com/support/ticket/
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Great Product & Great Service
As someone who considers themselves a somewhat tech-savvy individual (but by no means an expert), I’ve been thoroughly impressed with the Hoobs product. It has truly elevated my smart home experience by seamlessly connecting devices that wouldn’t natively work with Apple HomeKit.
With Hoobs, I’ve been able to integrate all my Eufy Cameras and even set up automations, like having lights turn on when motion is detected. I’ve also connected my ADT system, allowing me to trigger lights when the alarm goes off, arm/disarm the system based on the status of my garage or front door, and more. On top of that, I’ve set up a fun trigger where my iRobot vacuum starts cleaning the floors after my cat uses the Litter-Robot. It’s amazing to finally have a way to make all my devices "talk" to each other seamlessly.
What sets Hoobs apart is not just its functionality but also its exceptional customer service. I ran into an issue during setup, and their team responded within 24 hours with a detailed and easy-to-follow solution. That level of support gave me a lot of confidence in the product.
If you're looking for a way to bring all your smart devices together under one system, I highly recommend giving Hoobs a try. It’s been a game-changer for my smart home!
21 January 2025
Unprompted review
Reply from HOOBS Inc.
Thank you so much for your fantastic review! We’re thrilled to hear that Hoobs has enhanced your smart home experience and helped bring all your devices together seamlessly. It’s amazing to see how you’ve integrated your Eufy cameras, ADT system, iRobot vacuum, and more to create such an efficient and automated setup. What a great idea to have the vacuum start after the cat uses the litter robot! We’re especially happy that you’ve had fun setting up those automations—it sounds like your smart home is truly operating at its best!
We’re also grateful for your kind words about our customer service. Providing fast and helpful support is something we strive for, and it’s great to know that it made a difference for you.
Thank you again for recommending Hoobs. If you ever need further assistance or want to explore more features, we’re always here to help. We appreciate your trust in our product and support!
Orders Hoobs Pro in December of 2023…
Ordered Hoobs Pro in December of 2023 and still do not have the product. Many lies stating shipping soon and many lies of your refund is in the works. Company is a failure and unable to deliver on promises and even worse at communication. This is outright theft and a dishonest company. STAY AWAY!! you have choices and alternative products with better performance and support!
Update to this post (1/23/2025). Refund was not given prior to this review. You act as if you strive to be the best and provide the best customer service and are misunderstood. You do not! You only agreed to refund after this review. Shameful that you care about your public review but you don't care about your customers. You failed and lost me as a customer. I have multiple HOOBS devices but you are irrelevant to me now. We have options like Home Assistant and now Matter devices. Over a year to resolve an order is never the way to keep your customers happy!
15 January 2025
Unprompted review
Reply from HOOBS Inc.
Dear Mr. Stewart,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and disappointment you’ve experienced. We completely understand how difficult and discouraging it must have been to wait for your order, and we regret that we didn’t meet your expectations in terms of both delivery and communication.
Please know that we take all customer concerns seriously, and your feedback is invaluable as we continue to improve. As per your request from your support ticket prior to this post, we ensured that your order was removed from the shipping queue, and a refund was promptly processed to your account. We want to ensure that you know we honored your request.
Once again, we apologize for any inconvenience, and we truly appreciate your patience and understanding throughout this process. If you have any further questions or need additional assistance, please don’t hesitate to reach out via our new support system at the link below—we’re here to help:
https://hoobs.com/support/ticket/
Stuck with it and got it sorted
Stuck with it and got it sorted. A little delayed but they got it fixed for me, that's priority.
16 January 2025
Unprompted review
Reply from HOOBS Inc.
Hello Todd,
Thank you so much for your wonderful feedback! We sincerely appreciate your patience and understanding as we worked to resolve the issue. It’s great to hear that everything is now sorted, and we’re glad we could get things fixed for you in the end.
Our support team works hard to ensure that every issue is addressed, and we’re so glad they could assist you in getting this resolved. Your satisfaction is always our top priority, and we’re grateful for the opportunity to assist you.
If you ever need further support or have any other questions in the future, please don’t hesitate to reach out. Our team is always here and ready to help!
Thanks again for your kind words and your continued trust in us!
Great support
Great support. Very fast to respond. Always ensure issue is taken care of.
6 January 2025
Unprompted review
Reply from HOOBS Inc.
Hello,
Thank you so much for taking the time to share your feedback! We’re absolutely thrilled to hear that you had a great experience with our support team. Providing prompt, reliable assistance is something we take great pride in, and we’re so pleased we were able to meet your expectations.
Should you need any further assistance in the future or have any additional questions, please don’t hesitate to reach out. Our team is always here and ready to help in any way we can.
Once again, thank you for choosing HOOBS. We truly appreciate your support and look forward to continuing to serve you for all your future needs!
Had an issue with the latest update
Had an issue with the latest update. Put a ticket in and support ask me to do a factory reset and load last backup. Working and back to normal. Thanks for your help !
14 December 2024
Unprompted review
Reply from HOOBS Inc.
Hello Steve,
Thank you for taking the time to share your experience! We're so glad to hear that everything is working well after following the factory reset and restoring your last backup. We truly appreciate your patience while we worked through the issue together.
If you need any further assistance or have any questions in the future, please don't hesitate to reach out to our support team. We're always here to help and ensure everything runs smoothly for you.
Thanks again for your kind feedback!
Couldn’t be Happier
The reason I chose HOOBs was for the support provided by the community and from the company. I wanted something I could get help with when diy didn’t work. Inevitably I did need some help. Zack reached out and set everything up for the support session and it couldn’t have been more helpful. All my concerns were addressed. There was no rushing through issues and everything was at my pace. It completely validates my purchase.
12 December 2024
Unprompted review
Reply from HOOBS Inc.
Hello,
We truly appreciate you sharing your experience with us! It brings us joy to know that both the community and our team have provided you with such helpful support. We are especially glad that Zack was able to take the time to address your concerns in a manner that suited you, making a positive impact on your purchase validation. Remember, we are always here to assist you, so please feel free to reach out if you need anything further.
https://support.hoobs.org/ticket
This company is a scam
Placed an order over a year ago and it never came so I asked for a refund. That was over a month ago and still no refund processed. Stay away from this company at ALL cost.
27 September 2024
Unprompted review
Reply from HOOBS Inc.
Dear Joshua,
I would like to confirm that your refund has previously been processed, and you have received an email with the confirmation of the cancellation and refund.
At this time, we kindly request that you consider altering or removing your review to reflect accurately.
Thank you
It’s a scam
They took my money and never sent me the product a year later. Now they’re advertising Black Friday sales. Disgraceful.
We do apologize about the long wait since November of 2023. We are happy to announce that we’ve officially started shipping HPRO-2 devices. As part of our everlasting debt towards your early support we would like to give you 12-months free of HOOBS Cloud+ upon its release.
If you have any questions it's OK to reply to this email, and your ticket will be updated.
Thank You,
HOOBS Support Team
9 December 2023
Unprompted review
Reply from HOOBS Inc.
Hello there,
We’ve officially started shipping Hoobs Pro-2 devices in a mix of order priority as well as region basis to allow for more efficient distribution globally. We do apologize that it has taken longer than expected to receive your order. We are automatically applying 12-months worth of credit to all pre-order accounts of HOOBS Cloud+ upon its release.
We were trying to locate your order, however on Dec 9 2023 (date of experience) there was no orders from Australia.
We would request that you open a support ticket below so we can gather an invoice or order details from you to help look into your current order status.
https://support.hoobs.org/ticket
Thank you
Great support
While Hoobs has experienced some growing pains recently their support is fantastic!
29 November 2024
Unprompted review
Reply from HOOBS Inc.
Hello Terry,
We would like to thank you for sharing with us your positive feedback. I do show that the support team member also opened the only issue he could not resolve which was to add states in the weather settings & are happy to report out development team is looking into it!
If you need any future help please let our support team know and they will be more than happy to help you again.
Stay away at all cost.
When it works, it works. But when something inevitably happens, contacting Hoobs is a terrifyingly frustrating, appalling experience.
Recently Hoobs introduced a new iOS app which requires that the user account be migrated to some sort of a cloud-based environment. This alone raises a lot of eyebrows, as requiring cloud connection for running what is in its essence a local service makes zero sense. But what made this an undeniably sh*tty experience is that the entire rollout was half-baked, and judging by the overwhelming negative response a lot of users had their devices bricked.
The responses provided by Hoobs suggests that there is some sort of AI-driven bot that tries to summarize the customer’s email and digest it for the support agent. I sent 36 separate messages, of which 29 received the following response:
“I can see you sent a message but the message failed to load, may you please reword & resend.
If you have any questions it's OK to reply to this email, and your ticket will be updated.
Thank You,
HOOBS Support Team”
And in the rare instances my emails miraculously made it past the AI trolling, it was clear that the agent only read the most recent email, is not familiar with the case, and as a result provides a response that is idiotic at best, and maliciously dismissive at worst. It is the most maddening support experience that I can think of. This is, without a doubt, a company that is struggling to maintain its current product line in addition to swindling a lot of people by taking orders (and payments) for an upcoming device that keeps getting pushed back. Hoobs is a good idea in the hands of utterly inept team, and the only way forward is an acquisition by someone who knows what they are doing.
For what it’s worth, it’s interesting to see that they put more effort in defending their sh*tty operations in feedback forums than addressing the issues that warranted the negative feedback.
23 November 2024
Unprompted review
Reply from HOOBS Inc.
I would like to apologize for the inconvenience you are experiencing while trying to connect with our support team. Our support ticket service is presently dealing with technical difficulties that are affecting the proper loading of some tickets. Unfortunately, the current technical issues hinder our ability to review all tickets, complicating our understanding of your specific concerns. We are actively exploring the possibility of completely overhauling the system to prevent such issues from arising in the future.
We understand that it can be frustrating to feel like you're dealing with an automated system. However, we want to assure you that our customer service is completely run by real people, not bots. When you reach out to Hoobs, you'll be chatting with someone who is dedicated to helping you find a solution.
decent
Just upgraded to HOOBS 5.. Took 2 tries before it actually updated and it sucks that there is no support for German like before. Overall not bad, definitely faster than the previous app but took them forever to release it to box users and I'm still waiting on the pro to arrive
20 November 2024
Unprompted review
Reply from HOOBS Inc.
Hello,
We do apologize that it took us a while to release the new hoobs version 5. We look forward to bringing back the multi language support in the future.
They finally got there sh/t together…
They finally got there sh/t together and released the new apps.
20 November 2024
Unprompted review
Reply from HOOBS Inc.
Hello Ophélie,
We do apologize about the delay in the release of our new Hoobs apps. If you ever need any help please reach out to us below:
https://support.hoobs.org/ticket
Thank You
Does the job nice and simlpe
Got the HOOBS box recently to connect my Ring doorbell to HomeKit. Pretty straightforward setup - just plug it in and follow the instructions. Interface is simple enough, found the plugins I needed without much hassle. Now I can use Siri with my doorbell and robot vacuum even though they're not officially HomeKit devices. Been working fine so far, no issues. Good solution if you want to get non-HomeKit stuff working with your Apple setup.
9 November 2024
Unprompted review
Reply from HOOBS Inc.
Hello,
We would like to thank you for sharing your great experience with us.
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