HOOBS Inc. Reviews 133

I ordered red the HOOBS Starter kit it was received just over a week later even though I paid 40 USD for express shipping the box did not work I contacted HOOBS & they were not really interested after various Emails I feel that HOOBS is a Joke & no replies I disposed of the HOOBS Starter kit yes I lost £300 STAY WELL CLEAR of HOOBS Stick to HomeKit compatible devices.

Contact your credit card company and start a dispute process.

Despite many emails to their support, for 10 months I'm told that the unit will be shipped soon "in phases" and I'm in the queue to receive it. I finally gave up and asked for refund and after almost 30 days, I haven't received a refund. Checked for the status a few days ago and they said that "they're busy and my refund has been passed to their office for processing, but they don't have an estimate."

Hoobs Pro is a scam. No one has seen one, there's no "unboxing or hands-on review" on any social media site, and yet their support says people are happy with their units. Get a Raspberry Pi for $50, load FREE Homebridge code and you'll be up and running in 10 minutes.

It is a total scam! I asked for a refund on my two year old "pre-order". It is no going over several months with only excuses… Stay away from this company!

I ordered from them, two months Nathan later and 45 emails the stiffed me do not deal with this company!!!!!

I contacted technical support when my HOOBS Box stopped responding. I knew that i likely needed to reflash the SD card, but simply could not find easy to follow instructions. For someone like me, who is a pretty decent designer of objects and a smart-home hobbyist, I am a complete hack at anything IT that is't physical.
Long story short, the tech support was FAST and responsive. I was helped very quickly with cohesive emails, including step by step instructions that i could follow, as well as direct links to download the re-flashing interface and the associated firmware for my model.
This saved me so much time and made the process very simple to understand.

I pre-ordered a unit almost a year ago. I have since decided against it, and almost 3 months ago, I cancelled my order. It's June 24, 2025, and all I have are over 20 emails stating that my "refund is with an office manager".
Customer service is TERRIBLE.

You can't make a post regarding this on their subreddit, either. They mod their own subreddit and they'll stop the post.

Stone walled me despite a faulty product from the beginning and providing proof of purchase.

Avoid this scam of a company.

Support was very helpful

Simply is not the simple plug and play that they tout in their marketing. Extremely wonky and simply stopped working altogether after 4 months or so. Hours and hours of trying to fix with little to no support. You must complete customs forms to return product. Just a terrible experience. I consider myself to by very knowledgeable with tech. Worst product I have ever purchased. Doesn't work, no support and next to impossible to return. Wasted $300!

I ordered the HOOBS box, as I am a beginner. The box did not work, at all during startup.

Using ChatGPT I was able to get halfway there.

Zachary, from the support team, was excellent. Zachary curbed my frustrations and got me where I need to be,

Thank you to Zachary at HOOBS!

If I could provide a zero or negative rating I would have chosen. Preordered the HOOBs PRO in November 2024 and was excited by what I thought would be a great experience. After no response I reached out in December 2024 in which I received “We are thrilled to announce that we’ve officially begun shipping the HPRO-2 devices!” In December 2024 and January 2025 kept getting that reply as well as “12 Months of HOOBS Cloud+ absolutely free upon its release.” On February 2, 2025 with no product or timeframe to receive I requested a refund in which I received “refund request forwarded to our back office team for further processing. Typically is a 5 business day process.” From February 2025 until yesterday, I have reached out over 20 times to what appears to be coined responses such as escalated to manager, in queue, in manager’s queue, etc. This company will not provide an estimation of your position in queue nor when/if a decision will be made. They will also not provide what the average timeframe for refunds to process and/or refunded. Each email ends with what seems to be an intentional statement to infuriate people which states, “We’re here to help!” I am now seeking alternative methods to address and/or file complaints via BBB or Canadian organizations since HOOBS is obviously using this stall tactic to frustrate and cause people they have taken money to give up. They take funds and provide no product and no refund which is completely unethical.

Like many here, I ordered a Hoobs Pro over 16 months ago. They have had my money for 16 months with no updates or communication. When inquiring with customer service about status I receive canned responses about "We are happy to announce we are now shipping...." It's the same response word for word that I've gotten for months when I asked for status. I've requested a prompt refund but have yet to receive it. I will be opening complaints with Canadian and US Consumer Agencies and the BBB. I'll be contacting my credit card company for a charge back. Stay away from these liars.

Long wait for HOOBS Pro, canned answers back from their support regarding the status of the order, lack of transparency, lack of communication and 71% 1-star ratings leads me to believe that this might not be a real company to do business with. I've seen companies like this with 2-3 people working in their garage who take pre-orders and never release a product on time, if ever.

I've been waiting for this device since October 2024 and I see that some people have been waiting longer than me and still don't have anything to show for. Each time I ask for the order status, I get the same response:

"I do show that your order is currently in queue for shipping, we are not able to provide any shipping estimate dates or estimates at this time, however we are currently shipping out the pre ordered Hoobs Pro devices, once your specific device ships you will receive a confirmation email with the tracking information."

I've asked this 4 times and each time, the answer is the same. Then I asked for a refund and sure enough, someone woke up (funny when it comes to Money people respond), and said:

"May we inquire why you would like to request to cancel your pre-order, just prior to your device shipping?"

Then I asked when will it ship? And I received the same canned email above.

I advise anyone looking for HomeKit integration to stay away from these guys, get yourself a Raspberry Pi from Amazon and flash the HomeBridge image on it. It took me 15 minutes to get my system up and running and it works great. I may not have Bluetooth, Matter or Thread support, but at least I have something that works and it's in my hands rather than some empty vaporware promise.

HomeBridge community is very active and there are hundreds of developers who create plug-ins for it, support and update them regularly. I'm concerted about how many developers update their code on Hoobs since things change frequently.

I'm going to work with my credit card company and see how they can initiate a refund process from their side for Hoobs.

I waited an entire year for my device. I received absolutely no communication from them in that 12 months. I asked for a refund and all they wanted to do is give me a few months of some service that should be free anyway. It just so happened that during the 12 months I was waiting, my credit card details were stolen and the card had to be closed. The company is refusing to help at all. I can get why they might only be able to refund the purchase back to the original card. But they could simply cut me a check or send me a Venmo of what they owe me.

I should’ve read reviews first. I should’ve known that this company is ran by thieves.

The ironic part is at the bottom of their email says “We’re here to help!”. Clearly, that’s a lie. They don’t care about you.

Absolutely horrible company to deal with.

Paid and ordered HOOBS starter kit, which was promptly shipped. Returned item — with their permission - since it was NOT compatible with my home automation environment.

Item received by them and no refund issued after 60 days of constant checking.

Their customer support system is broken. They issue tickets and then cannot track orders/returns.

After ten communication attempts, I just gave up and filed a fraud complaint with my credit card company.

time for a class action suit... they are a scam - same - ordered over a year ago with nothing to show for it.....

I purchased a hoobs pro in January of 2024 and I am yet to receive my device. Every attempt to get a refund is met with a new ticket and weeks of no response. This feels like the ultimate scam. The device may be great if you actually get it. But I have absolutely no faith in me getting the product or my $400 back from the company. Total BS

I did open a ticket before the new system and after your new system but all I get is a runaround on my refund so you may have robbed me, but they serves as a warning to anyone out there who thinks it’s a good idea to purchase a Hoobs pro. Don’t do it you will never get your product.

After more than two years waiting, I did not get my device, nor did I get a refund.

The story:
I pre-ordered a Hoobs device on March 26th, 2023.
Once in a while, I asked Hoobs when it will be delivered. What made me trust was the delivery status on its web pages, and some e-mails telling me it will be sent out soon.

After 1.75 years waiting, on December 28th, 2024, I finally canceled the order. The e-mail was answered by the Hoobs service team. They confirmed my cancellation and acknowledged the refund.

After waiting some weeks, I started asking what happens now, and when I might get my refund. No more answers from Hoobs, unfortunately.

On March 18th, 2025, I gave them a final chance to refund the money until April 1st, 2025

Now it is April 1st, 2025, and nothing happened. Even today, the delivery status says:

"Status: Your order will be processed in the next fulfillment."

That is the case since two years...

I do not hope for the money any more, but will now try legal actions to get it nevertheless. And warn other people from ordering something from Hoobs.

Over a year waiting on a Hoobs pro that was fully paid for and with delivery promised months ago.

Company failed to deliver HOOBS Pro that was ordered and fully paid for since May 2023 with estimated shipping Jul-2023.

Waited more than 19 months with no delivery in sight. I finally cancelled the order on 2-Dec-2024. Was told that a refund would take 14 business days. 3 months later, the refund failed to be processed. Despite repeated follow up and escalation to customer service manager with indication that it will be processed within 5 business days, the refund was still outstanding. Responses from customer support were apologetic but gave no indication of when the refund would ever get processed. I resorted to telling them that they either deliver the product or issue the refund, whichever is quicker. After another month of follow up, I was told that I have been put back on the product delivery queue with no indication of delivery date whatsoever.

At this stage, the company has failed to deliver a fully paid product over an excessive 23 months.

It is deeply concerning and shows signs of fraud. The case has gone beyond the scope of customer support. I have asked for escalation to higher management for breach of delivery and have yet to hear from them.

It appears that the company is accepting fully paid orders for a product that they do not have the capacity to deliver and struggles to issue refunds when orders are cancelled.

Update (order details)
[Order #59263) (May 5, 2023) (paid)
Estimated shipping July 2023
UPS Premium Shipping (paid)

Update (31-Mar-2025)
Support ticket #94
Cancelled order due to perpetual indeterminate product delivery date. Asked for immediate refund. No response whatsoever from Customer Support despite numerous follow up emails.

Update (1-Apr-2025)
Support ticket #94
Emailed Customer Support for the sixth time today and still no response. It appears that HOOBS has decided to go silent after posting a canned response on TrustPilot with no commitment whatsoever over failed delivery for close to 2 years and refusing to refund.

Update (3-April-2025)
Support Ticket #94
Finally got an email response from Customer Support today. Email had the standard canned response of refund process requiring 14+ business days which I and many others have seen countless times. At this stage, I no longer believe that the company ever had any intention of refunding customers.

I repeated that this has gone beyond standard Customer Support and expect a response from higher management.

Update (5-April-2025)
Support Ticket #94
After more follow up, they are now stating that they have reset the order cancellation to 2-Apr-2025 and to allow another 14+ business days for it to be processed. I responded with the following:

For the record, I have repeated the cancellation of the order on 2-Apr-2025 because AFTER your company has FAILED to process a refund for 4 MONTHS (not 14 business days), I offered your company to either refund or deliver the product, whichever is QUICKER. It was then put back on a perpetual indeterminate queue for a product order that was never fulfilled.

I have ran out of patience in dealing with your company over an unfulfilled order approaching 2 years and still have the audacity to withhold processing a refund for months. As such, allowing another 14 business days is preposterous. Please bring this message to your management and remind them that both your delivery team and your office responsible for processing refunds are FAILING miserably.

I EXPECT THE REFUND TO BE PAID WITHOUT FURTHER DELAY.

Ovidiu Mija (CEO & co-founder), are you aware that this is how your company is treating your customers? Do you even care?

Update (1-May-2025)
Support Ticket #94
It’s a month now since I last demanded for a refund for a HOOBS pro that was ordered in May 2023 (two years). Received the usual canned response from Zach the customer support person that I should once again give it 14+ business days. This was my reply to the flippant response which unsurprisingly has gone unanswered.

Appreciate your apology Zach. Unfortunately we have been through this too many times before. I have patiently waited 14 business days as you indicated to no avail. We are now back to perpetual stalling by your office. I have no faith that anyone is earnestly working on the refunds besides stalling with excuses after excuses. This response is no longer acceptable. I want to know EXACTLY when I can expect the refund without further excuses. It has been dragging on since last year.

Final Update (27-May-2025)
After 6 months of repeated back and forth, they finally succumbed to the refund. For those of you with outstanding order, do not give up as it is illegal for them to withhold a refund without customer consent. I will not buy anything else from them ever. Good news is there are better and cheaper home assistant products out there.