They used to be great and have great customer service, but from about 4 months ago till now, their service is pure garbage. It takes 4 months to cancel items, buy items from other agents and months to... See more
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The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had... See more
Company replied
Title: Absolutely amazing experience with Hoobuy! I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, th... See more
Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs... See more
Company replied
Company details
Written by the company
Hoobuy utilizes advanced system technology to improve its operations. Committed to precise technical methods for effective product information transmission, Hoobuy focuses on expanding its cross-border shopping market business. Our aim is to offer comprehensive services that include purchasing, quality checks, storage, customs clearance, and shipping, striving to provide an unparalleled shopping experience.Hoobuy currently serves over 200,000 customers across 200 ccountries, prioritizing their needs and premium service quality.We continuously enhance our services to make cross-border shopping more meticulous and user-friendly.
Contact info
香港九龍旺角彌敦道 721-725 號華比銀行大廈14樓1402A室, 810005, Hong Kong, China
- support@hoobuy.com
- hoobuy.com
4.0
Great
554 reviews
Replied to 46% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good shop
Is a very good shop, I had do an other orders and Is very good. I raccomande this app because Is a nice shop gor clothes and another things, (5EAPdl3X)
9 December 2025
Unprompted review
Really nice app
8 December 2025
Unprompted review
First time buying with Hoobuy
First time buying with Hoobuy! All the experience was smooth and fast it took around 3 weeks for the full delivery from store to warehouse to my home. Really fast!!
PEZLkJpR
21 July 2025
Unprompted review
Best replica shop ever cheap price and…
Best replica shop ever cheap price and fast delivery! 5EAvm4N8
22 November 2025
Unprompted review
GOOD BUT
now they took a while too purchase my thing BUT it all was good after they done that lXQx51wR the extras are very good too
29 September 2025
Unprompted review
Cheap products yet good quality
Cheap products yet good quality
Fast shipping
Brilliant customer service
Would recommend
1 September 2025
Unprompted review
The app is really good…
The app is really good the customer support fast then other agents and runs good deals for new people and sometimes does promotions on their discord server I would use them again for cheap shipping a products.
25 November 2025
Unprompted review
Amazing Suport
Amazing Suport, great events with good prizes. Fast ship to Brazil. Insurance is the best of all.
25 November 2025
Unprompted review
I love Hoobuy
I love Hoobuy, I’ve been using them for 2 years at this point and never had any issues. Prices are good and they’re costumer service is great.
26 November 2025
Unprompted review
Hoobuy
My experience with Hoobuy was great — the shipping was fast, and their replies were quick and helpful every time I reached out. Their Discord server is also super active and makes everything even easier, from getting support to checking updates. The shop prices are really affordable, and overall the service has been smooth and reliable.
zXvrj1jX
24 November 2025
Unprompted review
Never buy anything from this site Hoobuy !!!!SCAM!!!!!
Never buy anything from this site Hobby, it's a scam !!!!!!!!!!!!!!
22 November 2025
Unprompted review
just got scammed
just got scammed. agent don’t buy stuff. chances are low to get your money back. they try everything to scam you. please don’t use.
21 November 2025
Unprompted review
hoobuy review YRq63BaX
I order from Hoobuy.com and my parcel come very good. The shiping was fast, faster than I think. The package come clean, no damage, everything inside ok.
The service also nice. When I ask question, they answer me quick and help me good. I feel safe to buy from them.
I am happy with this order and maybe I will buy again. Good shiping, good service, no problem for me. YRq63BaX
27 November 2024
Unprompted review
My haul came really fast.
My haul came really fast.
The quality was really good.
Would reccomend but be careful with the sizes because China has different sizes.
19 November 2025
Unprompted review
Ordered off them in August and told…
Ordered off them in August and told their support that i havent received anything and i have video proof of my camera that nothing came and have contacted my local courier and they have confirmed the item has not been delivered. The support on the website did nothing not even try despite me buying FULL INSURANCE if the parcel is lost. DO NOT BUY , SUPPORT DOES NOT HELP!!!. Parcel No.: P2025082110492669319572 if the support on here want to investigate this dispute
21 August 2025
Unprompted review
Reply from Hoobuy
Dear Aleksander,Thank you for reaching out to us. We sincerely apologize for any inconvenience for you.
To assist you promptly solve the problem, we will contact you via Email soon.
Any other questions pls feel free to contact us.
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