hoogahealth.com Reviews 

68
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality and effectiveness, noting significant improvements in pain relief, sleep, and skin health. The customer service is consistently highlighted as excellent, with many appreciating the quick, helpful, and responsive support. Reviewers also find the products easy to use and well-designed, contributing to a positive user experience. However, some customers noted initial product issues, including devices not working upon arrival, glitchy controllers, or minor defects. These concerns often involved design flaws or parts like batteries, though customer service frequently resolved them by sending replacements.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers finding it effective for pain... See more

Customer service

People report positive experiences with customer service, highlighting its exceptional quality and... See more

Quality

Customers had positive experiences with quality, with many praising the products as effective and well-built,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the products easy to use and... See more

Response time

Consumers consistently report positive experiences with response times, highlighting the quick and supportive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've tried about everything for relief of back pain (stenosis, pinched nerve, 3 bulging discs and sciatica) so when I ordered my Hooga I didn't expect much more than an easier to use heating pad, but... See more

Rated 4 out of 5 stars

High quality products with some bugs. Fortunately their customer service is very responsive and resolves issues quickly. The Pod is a great tool for my chronic illness and I use it multiple times a we... See more

Company replied

Rated 4 out of 5 stars

I own multiple products from Hooga and I would have loved to give them 5 stars, because some of my devices work perfectly and I love them. However, newer versions of their wraps have controlle... See more

Company replied

Rated 4 out of 5 stars

My mask stopped working after about a month due to an issue with the remote/charger. It’s possible I accidentally used a fast charger, which may have caused the problem. Unfortunately, a standard ch... See more

Company replied


Company details

  1. Health and beauty shop
  2. Fitness and nutrition
  3. Skin care clinic
  4. Wellness centre

Written by the company

Hooga is a wellness technology company specializing in high-quality, affordable red light therapy and infrared heat therapy devices designed for real results. We offer a full range of red light therapy products, including panels, masks, belts, pads, and full-body systems, all built around clinically studied red and near-infrared wavelengths to support recovery, pain relief, skin health, sleep, and overall wellness. In addition to red light therapy, Hooga also provides advanced infrared heat therapy solutions, including sauna blankets and infrared PEMF mats, combining heat, far-infrared, and pulsed electromagnetic field (PEMF) technology to support circulation, relaxation, muscle recovery, and stress reduction. Our focus is simple: effective technology without inflated pricing. We engineer our devices for performance, durability, and ease of use, while eliminating unnecessary markups common in the wellness industry. Every product is backed by a strong warranty and a customer support team known for fast, knowledgeable, and responsive service. From pre-purchase guidance to long-term support, Hooga is committed to transparency, reliability, and customer satisfaction. Our goal is to make professional-grade red light therapy and infrared wellness technology accessible, trustworthy, and affordable for home use.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

68 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(68)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

I should have bought it sooner

I received the Hooga a week ago. The Hooga Ultra 360 is a well constructed device. I used the Hooga on every joint/body part that ached or felt stiff. I am 67 yo male. I go to the gym and experience a lot of fatigue and soreness after working out. This is what I experienced after using the Hooga for six treatments.

Less neck stiffness
Less hand stiffness.
Less lower back stiffness

Less pain in R lower leg. (I developed a blood clot caused by an incompetent surgeon at North Florida Hospital.) I developed a chronic condition called post thrombotic syndrome. The Hooga decreased the daily episodes of pain in my leg.

R big toe. My R big toe was stiff and had a small hard painful bump on the top surface. After the treatments, the toe is without pain, less stiff, and the bump disappeared!

I am impressed with the results in such a short time. I should have bought it sooner.

22 February 2026
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Reply from hoogahealth.com

Hey Pedro

This is incredible to read — thank you for taking the time to share all of that.

We design the Ultra 360 to be powerful, consistent, and easy to use, but hearing how it’s helping with neck, back, hands, and especially long-term leg discomfort means a lot. The fact that you noticed changes that quickly says a lot about your consistency in using it.

We’re grateful you gave Hooga a shot — and even more grateful it’s making a real difference in your day-to-day.

Thanks!

Cord

Rated 5 out of 5 stars

great RLT bulbs,fast service,awesome…

great RLT bulbs,fast service,awesome price,will buy more products later,super easy discount code

22 February 2026
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Reply from hoogahealth.com

Hey Jeffrey

Love to hear it — that’s exactly what we aim for.

Appreciate you being part of the Hooga community.

Thanks for the feedback.

Cord

Rated 5 out of 5 stars

Super fast shipping!

Super fast shipping!
I couldn't believe how fast this arrived. I bought the 300. I've been using it everyday. I paid extra for the eye protecting glasses, but it turns out there were a pair of goggles that came with the panel. The goggles are kind of cheap, but they do the job. The glasses are a little more comfortable, but I probably wouldn't have paid for the glasses if I had known the goggles come in the box.

22 February 2026
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Reply from hoogahealth.com

Hey Brian

Glad it got there quickly and that you’re putting the HG300 to work every day. Thank you!

Good callout on the eyewear. Every panel does include standard protective goggles in the box, and they’re designed to get the job done. The upgraded glasses are there for folks who want something more comfortable for longer sessions — but we understand that preference varies.

Appreciate the honest feedback and your support.

Cord

Rated 5 out of 5 stars

Amazing Customer Service and Product!

My Hooga unit unfortunately did not work when it first arrived; however, without hesitation, Hooga immediately sent a replacement. That level of customer service is rare today and truly appreciated.

We’ve now had the replacement for a week and absolutely love it. My daughter recently had surgery and has already noticed a difference after using it. We’re encouraged by the early results and look forward to continued improvement. I’ve also started using it for facial anti-aging and genuinely feel better after each session. It’s wonderful that it offers so many versatile benefits.

I highly recommend Hooga — both for their exceptional customer service and for a product that truly delivers.

21 February 2026
Unprompted review
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Reply from hoogahealth.com

Hi Alissa

Thank you for giving us the chance to make it right.

While it’s rare, if something isn’t perfect out of the box, we move fast — that’s non-negotiable. I’m glad the replacement is working as it should.

Hearing that your daughter is already noticing a difference post-surgery and that you’re feeling the benefits yourself means a lot. Consistent use is where these panels really shine.

We appreciate the trust and the recommendation.

Cord

Rated 4 out of 5 stars

Good customer service

My first impression wasn't very good because I received the panel with a cable that was unusable (for the US, whereas I live in Switzerland). However, customer service was very responsive and handled the situation well.

I was able to test the device and the experience was pleasant, although the effects need to be evaluated over the long term (I had a sprained ankle and, from a muscular point of view, it's difficult to say if there has been any improvement after one session).

23 February 2026
Unprompted review
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Reply from hoogahealth.com

Hi MB

We’re sorry for the oversight.

Our panels ship standard with a US plug, and we should have made the compatibility clearer or included the appropriate adapter for your region. If we have the correct power cord in stock for your country, we’ll send one out immediately at no cost. If you prefer to purchase a local plug adapter, send us the receipt and we will reimburse you in full.

Please contact our support team directly so we can resolve this quickly.

Thanks
Cord

Rated 5 out of 5 stars

Amazing customer service

I had a very minor issue with my panel - one of the screws on the kickstand kept popping out. I emailed the team and they took care of it right away. They sent me a new one and told me I could keep the old one!

18 January 2026
Unprompted review
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Reply from hoogahealth.com

Hi Natalie

Thank you for sharing this.

We’re glad you reached out and gave us the chance to make it right. Even small issues matter, and our job is to fix them quickly and without friction.

If anything ever comes up, we’re here and ready to help!

Thanks!
Cord

Rated 5 out of 5 stars

PHENOMENAL

Honestly, I LOVE Hooga. I have had my device for over a year and have seen a noticeable difference in my skin in that time. The customer service has also been fantastic and so helpful any time there are problems.

19 February 2026
Unprompted review
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Reply from hoogahealth.com

Hi Carla

Thank you for being with us for over a year — that means a lot.

Seeing real, noticeable changes is exactly why we do this. Consistency compounds, and it’s great to hear your skin reflects that.

And if you ever need us, let us know, we'll be more than happy to help!

Cord

Rated 5 out of 5 stars

More companies need to be like hooga…

More companies need to be like hooga health!
Hooga health is quick to respond to my questions and problems. They do so efficiently kindly and professionally. They’ve generously replaced malfunctioning parts and didn’t even charge me for shipping. I’m definitely a big fan!
Joanne Wilcox. Nampa Idaho.

18 February 2026
Unprompted review
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Reply from hoogahealth.com

Hi Joanne — this means a lot.

We believe taking care of people isn’t a “policy,” it’s the standard. If something isn’t working the way it should, we fix it.

Appreciate you being part of Hooga and taking the time to say this.

Thanks!
Cord

Rated 5 out of 5 stars

I absolutely love my Hooga Pro 300 Panel

I absolutely love my Hooga Pro 300 Panel.I've been using it for just 2 weeks and I am already experiencing great result on my puffy eyes bags and on my skin all over. The recommended directions that came with the product are very clear on how to use it on each area of your body which is so helpful and important. I would highly recommend this product. 👌 👍 😄

16 February 2026
Unprompted review
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Reply from hoogahealth.com

Hi Pamela

Thank you for sharing your experience.

We’re especially glad to hear you’re already seeing improvements around your eyes and overall skin after just two weeks. Consistency really compounds with red light therapy, so it’s great that you’re following the recommended guidelines and getting strong results early on.

We put a lot of effort into making our instructions clear and practical, so it means a lot that you found them helpful. Your recommendation truly helps other people feel confident taking the first step.

If you ever have questions about optimizing your sessions or targeting specific areas, we’re here for you.

Thanks,
Cord

Rated 5 out of 5 stars

Easy process

Easy process, great product!

16 January 2026
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Reply from hoogahealth.com

Thanks for the feedback Robin! Let us know if you have any questions that come up.

-Cord

Rated 5 out of 5 stars

They did the little things right.

They shipped what I had ordered within 24 hours.

26 January 2026
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Reply from hoogahealth.com

Hey Mike,

This is awesome to hear. Thanks for the feedback. Glad we were able to get your order to you so quickly!!

-Cord

Rated 5 out of 5 stars

So far so good

So far so good. Used it 4 times. Very nice set up

26 January 2026
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Reply from hoogahealth.com

Thanks for the feedback. Let us know if you have any questions or concerns.

-Cord

Rated 5 out of 5 stars

Red and blue light products

Ordered two products, they shipped in a timely manner, and were received in good condition.

16 January 2026
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Reply from hoogahealth.com

Thanks Sarah! Glad to hear that everything went smoothly. Let us know if you have any other questions.

-Cord

Rated 5 out of 5 stars

My wife was gifted the Red light Pod

My wife was gifted the Red light Pod. After using for a few months the system quit. I was fairly sure the controller had died. Hooga customer service agreed with my assessment and shipped a new, updated controller. We got it up and running in about a week after contacting them. We are very impressed with their customer care team!

24 January 2026
Unprompted review
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Reply from hoogahealth.com

Thanks for taking the time to share this. I’m glad our team was able to quickly identify the issue and get an updated controller out to you so you could get back up and running without much downtime. We really appreciate the kind words about our customer care team and hope your wife continues to enjoy the Red Light Pod.

— Cord

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Tyler: super helpful and responsive. ‘Out of the box’ experience is great. Cant wait to try it. I’ll review product after a few gos!

30 January 2026
Unprompted review
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Reply from hoogahealth.com

Thanks Emma! Let us know how it goes and of course if you have any issues we'll be here to assist you.

-Cord

Rated 5 out of 5 stars

Very responsive customer service

Very responsive customer service. I love my light therapy belt for the light but the battery & controller design is terrible, they are not made for moving while using the product or if you use it anywhere other than on your waist. I've put Velcro on the back of the controller and sewed an elastic to the battery pocket to keep it in place.

16 January 2026
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Reply from hoogahealth.com

Hey Salka,

Thanks for the feedback. We're looking at ways to improve the belt design and the controller.

Appreciate it.

-Cord

Rated 4 out of 5 stars

Remote broke, good customer service

My mask stopped working after about a month due to an issue with the remote/charger. It’s possible I accidentally used a fast charger, which may have caused the problem. Unfortunately, a standard charger isn’t included with the mask, and since most people primarily use fast chargers these days, that feels like an oversight. By the time customer service explained this and I found an appropriate charger, it was already too late for the original remote.

That said, customer service was excellent—there was no hesitation in sending me a replacement mask. The mask itself does seem effective, particularly for improving skin texture. I plan to continue using it and am hopeful I’ll see continued results.

14 January 2026
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Reply from hoogahealth.com

Hi Shannon

Thanks for the feedback! Let us know if anything else would ever go wrong with your order, we're happy to take care of you :) sorry about the missing charger, we've since started including those so hopefully it won't be an issue moving forward.

Thanks again.

-Cord

Rated 5 out of 5 stars

Great customer service

I have owned my hooga table top panel for about one year. I have been very happy with the product! Recently, the stand broke. I emailed the company about this and received a reply promptly, asking for a picture. I sent them evidence of the break and again was responded to almost immediately AND found out the replacement part was sent almost immediately as well!! These days with so much online shopping, I will always opt for someone with excellent customer service. Hoogahealth has shown me they are one of those companies!

25 January 2026
Unprompted review
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Reply from hoogahealth.com

Thanks so much for sharing this — we really appreciate it.

We’re glad to hear you’ve been happy with your tabletop panel and that we were able to get the broken stand taken care of quickly. Stuff happens, and when it does, our goal is to make the fix easy and painless.

It genuinely means a lot to hear that our customer service stood out to you, especially with how much online shopping there is these days. Thanks for choosing Hooga and for trusting us with your health and recovery.

— Cord

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