I did a ton of research and chose Hooga. Their quad chip design is essential, ensuring maximum coverage of the 4 all important light wavelengths. Each LED emits all 4 from every LED. Others only put... See more
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More companies need to be like hooga health! Hooga health is quick to respond to my questions and problems. They do so efficiently kindly and professionally. They’ve generously replaced malfunctioni... See more
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I absolutely love my Hooga Pro 300 Panel.I've been using it for just 2 weeks and I am already experiencing great result on my puffy eyes bags and on my skin all over. The recommended directions that c... See more
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I recently received my PRO300 panel. Couldn’t be happier. Previously I was using the HG300, which I liked, but this new one is a wonderful upgrade. Hooga makes quality products at a great price poin... See more
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Company details
Written by the company
Hooga is a wellness technology company specializing in high-quality, affordable red light therapy and infrared heat therapy devices designed for real results. We offer a full range of red light therapy products, including panels, masks, belts, pads, and full-body systems, all built around clinically studied red and near-infrared wavelengths to support recovery, pain relief, skin health, sleep, and overall wellness. In addition to red light therapy, Hooga also provides advanced infrared heat therapy solutions, including sauna blankets and infrared PEMF mats, combining heat, far-infrared, and pulsed electromagnetic field (PEMF) technology to support circulation, relaxation, muscle recovery, and stress reduction. Our focus is simple: effective technology without inflated pricing. We engineer our devices for performance, durability, and ease of use, while eliminating unnecessary markups common in the wellness industry. Every product is backed by a strong warranty and a customer support team known for fast, knowledgeable, and responsive service. From pre-purchase guidance to long-term support, Hooga is committed to transparency, reliability, and customer satisfaction. Our goal is to make professional-grade red light therapy and infrared wellness technology accessible, trustworthy, and affordable for home use.
Contact info
New Berlin, United States
- contact@hoogahealth.com
- hoogahealth.com
4.5
Excellent
68 reviews
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I own multiple products and I love some of them
I own multiple products from Hooga and I would have loved to give them 5 stars, because some of my devices work perfectly and I love them. However, newer versions of their wraps have controllers that are super-glitchy.
I will review each device separately, to be fair.
I have an older version of the wrap and I love it and use it a lot every time I pull a muscle, to help recover after a workout, to relieve my shoulder stiffness and my husband uses it for skin irritation. It works brilliantly, is easy to use and can be brought on trips.
I also have a cap, which I bought to help relax my head tension. It was a part of my effort to revert a frown wrinkle on my forehead, as if the muscles are always contracted, nothing else you do will ultimately work. It made a huge difference and it also does a very good job relieving my neck tension and stiffness, which was a nice, unexpected side effect.
We also own newer wrap model and it has never worked. The buttons on the controller just won't press. They were nice to send us a replacement, but it isn't working any better, so I think it's a design flaw.
26 January 2026
Unprompted review
Reply from hoogahealth.com
Thanks so much for taking the time to write such a thoughtful and fair review. We really appreciate you breaking down each product individually.
You’re spot-on about the newer wrap controller. We’ve identified an issue with that design, and our team is actively working on fixing it. It’s frustrating, especially when you’ve had such a great experience with the older wrap and other products, and we’re sorry you’ve had to deal with that.
If the replacement controller you received still isn’t working properly, please let us know. We’ll keep replacing units that fail, and if you notice any other failure points, we absolutely want to hear about them. That kind of feedback directly helps us improve the product.
We’re really glad to hear how well the older wrap and the cap have worked for you and your husband — that means a lot to us. Thank you again for sharing both the good and the not-so-good. We’re committed to getting this right.
— Cord
High quality products with some bugs
High quality products with some bugs. Fortunately their customer service is very responsive and resolves issues quickly. The Pod is a great tool for my chronic illness and I use it multiple times a week. Hooga’s red light products have the right amount of power behind their LEDs to be therapeutically effective, unlike many competing brands. I would buy from them again.
12 January 2026
Unprompted review
Reply from hoogahealth.com
Thanks for the thoughtful review — we really appreciate the balanced take.
You’re right: our products are built to be powerful and effective, and occasionally that means we uncover bugs that need tightening up. When that happens, our priority is making it right quickly, and we’re glad you felt supported by our customer service.
It means a lot to hear that the Pod has become a regular tool for managing your chronic illness, and that you’ve found real therapeutic value in the output of our red light products. That’s exactly what we design them for.
Thanks again for your trust and for choosing Hooga. We’re grateful to have you as a customer.
— Hooga
Poor Amazon Fulfillment + Dismissive and Gaslighting Customer Service
I rarely leave negative reviews, but this experience was exhausting enough that I feel it’s important to document it clearly.
I ordered a Hooga panel through Amazon. The first unit arrived with a rattling noise, so I contacted both Amazon and Hooga directly. Amazon responded quickly and sent a replacement, which I appreciated. Hooga also offered to send a replacement, but their response came after Amazon had already shipped one, so I let them know Amazon had handled it.
Unfortunately, the replacement unit that arrived appeared used:
• The packaging was not sealed
• The charger was not wrapped in plastic (unlike the first unit)
• There were visible scratches and dents
• The panel behaved differently than the original, including noticeable light perception issues that were not present before
When I followed up with Hooga, a representative named Tyler responded. While he acknowledged that Amazon sometimes mistakenly restocks returned items as “new,” his tone and approach afterward were extremely unprofessional.
Despite saying “I believe you,” he repeatedly insisted that what I was experiencing was “not possible,” suggested it was an “optical illusion,” and implied that I was misunderstanding what I was seeing—even stating that “everyone always comes back and confirms it’s still red.” This felt dismissive and invalidating, especially after acknowledging fulfillment issues.
After I sent photos (as requested), he dismissed the concerns again, suggested damage was likely just a protective film (there was none), and concluded that everything looked normal—without addressing the lack of sealed packaging or the broader fulfillment concerns he had already admitted existed.
At that point, I chose to return the product through Amazon, which was handled smoothly. The contrast between Amazon’s straightforward process and Hooga’s defensive, condescending communication was stark.
I want to be clear: this review isn’t about a defective product alone—issues happen. It’s about how a customer is treated when something goes wrong. Being told, repeatedly and indirectly, that your experience isn’t real or is “all in your head” is not acceptable customer service.
I hope this feedback helps the company improve its support approach, because this interaction alone made me decide not to purchase directly from Hooga again.
22 January 2026
Unprompted review
Reply from hoogahealth.com
Hi Aja,
Thank you for taking the time to write this. I’m genuinely sorry for how this played out.
You’re right on the core point: issues happen, but how a customer is treated when something goes wrong matters more than the issue itself. In your case, we missed that standard.
You should never feel dismissed, talked past, or told—directly or indirectly—that what you’re experiencing isn’t real. That’s not acceptable, and it’s not how we want anyone to feel when they reach out to us for help.
You’re also correct about Amazon fulfillment. Returned units being restocked as “new” does happen, and while that explains the situation, it does not excuse how the conversation was handled afterward. Acknowledging a known fulfillment issue while simultaneously minimizing your experience is a contradiction, and I understand why that felt invalidating and exhausting.
I’ve reviewed this internally. We’re addressing both the communication approach used here and how we handle these edge cases going forward—specifically making sure concerns are fully addressed rather than argued, and that tone never crosses into defensive or dismissive territory.
I appreciate you calling this out so clearly. Even though you chose to return the product, this feedback is being used to improve how we support customers moving forward.
If you ever decide to give us another shot, I’d want that experience to be meaningfully different than this one.
-Cord
Excellent customer service
Excellent customer service. Responded quickly and helped even quicker.
15 January 2026
Reply from hoogahealth.com
Thanks Brandon, we appreciate the feedback. Please don't hesitate to reach out if you need anything else from us!
-Cord
⭐️⭐️⭐️⭐️⭐️ Exceptional Product, Exceptional People - Hooga Has My Full Trust
Hooga has delivered the best customer service experience I’ve had in a long time - paired with a high-quality device at an affordable price, verified by independent third-party data.
I spent many hours researching red light therapy devices within my price range. In an industry where marketing claims can feel hard to trust, I relied on independent testing from the YouTube channel Light Therapy Insiders. Their data compared key performance specs across brands - Red & NIR wavelengths, irradiance, number of LEDs, total power (watts), EMF levels, and warranty period. Based on this objective data, the Hooga 300 consistently came out on top in my price category.
The testing noted that the Hooga 300 is slightly louder than some competitors. As someone who is sound-sensitive, I personally do not find the noise bothersome at all.
Beyond the product itself, the customer service truly sealed the deal.
I experienced three small hiccups, all of which were handled quickly and compassionately by the Hooga team - especially Tyler.
• I purchased three Hooga 300 devices as Black Friday gifts during a sale advertised as lasting until midnight. Because I live in a different time zone than their website’s domain, I missed the sale price in their system - despite purchasing before midnight my time. I reached out, and Hooga immediately acknowledged the issue and honoured the sale price. Their response came the very next day. I've experienced other retailers who don't do this.
• I accidentally entered an incomplete shipping address. Tyler advised me to contact Canpar directly to amend it. While it was challenging to reach the shipper during holiday season (and while I was travelling internationally) the package arrived about a month later than expected. I truly didn’t mind the delay; some things are simply out of our control, and Hooga’s support throughout was reassuring (they advised that they will reship the product to me if it got returned to sender - which was my main worry).
• One device arrived with a minor defect. Hooga responded quickly and offered solution options that made me feel completely taken care of!
As a very somatically-sensitive individual, I’m deeply grateful for the quality and integrity of these devices. I feel confident knowing they’re supporting the health and well-being of the family members I gifted them to - especially for muscle/joint aches, skin health, menstrual cramps.
Hooga has earned my trust fully.
I will forever be an advocate for this brand.
21 January 2026
Unprompted review
Reply from hoogahealth.com
Thanks so much for taking the time to write this. You clearly did your homework, and I really appreciate how thoughtfully you explained why you chose Hooga—not just that you did.
I’m glad the independent testing lined up with your experience, and also appreciate you calling out the fan noise honestly. No device is perfect, and that kind of balanced feedback actually helps other customers make a better decision.
On the service side—thank you for your patience through those hiccups. Holiday timing, carriers, time zones… sometimes things stack up in ways no one can fully control, but I’m happy our team (and Tyler in particular) handled it in a way that left you feeling supported. That’s exactly the standard we aim for.
It also means a lot to hear that you feel confident gifting the devices to people you care about. Trust is everything in this space, and we don’t take that lightly.
Really appreciate you sharing your experience and for being an advocate for the brand.
— Cord
I love my red light wrap
I love my red light wrap! I use it daily and have noticed a huge difference with pain and inflammation in my knee and when my removable battery stopped holding a charge hooga promptly replaced it. Great customer service and would highly recommend!
20 January 2026
Unprompted review
Reply from hoogahealth.com
Serena — thank you so much for taking the time to share this.
We really appreciate the care and research you put into your decision, and it means a lot that Hooga earned your trust. We’re glad the HG300 has been a good fit for you, and that Tyler and the team were able to support you through each step along the way.
Hearing that you feel confident gifting our devices to your family is exactly why we do this. Thanks again for your kind words and for being such a genuine advocate for Hooga.
— Cord
I had great customer care with Hooga
I had great customer care with Hooga. I needed help figuring out how to attach my panel to the base, and they sent me pictures and videos to make sure I understood how to do it. Their team is super nice and made sure my problem was solved.
21 January 2026
Unprompted review
Reply from hoogahealth.com
Thanks Kami! Really appreciate it :) glad we were able to help you out and get your 750 table top stand attached to your panel!
Let us know if you have any more questions!
-Cord
Hooga Night Reader is excellent
I recently purchased the Hooga Night reader night light with 3 color settings. A really handy and comforting light to use at night before bed, which is relaxing and doesn't disturb my husband. I had some questions after I purchased the item, and the after sales service was quick, helpful and excellent from Hooga. I highly recommend the night light and will be looking at further purchases
16 January 2026
Unprompted review
Reply from hoogahealth.com
Hi Vera
Thanks for the positive feedback, we really appreciate it and are glad we were able to help you out! Let us know if we can help you with anything else in the future!
-Hooga
Great team of people!
Their team helped me out with all of the questions I had on their products! I would recommend Hooga, and their team of experts, to anyone looking to step up their wellness routine!
12 January 2026
Unprompted review
Reply from hoogahealth.com
Hi Erik,
Thanks for the feedback! Glad to know we are able to answer all of your questions. Please let us know if there is anything we can help you out with in the future.
-Hooga
I had great customer care.
I had great customer care.
The controller on our Hooga Pod started to act up. I emailed with my concerns and it was resolved within hours.
That is great customer service.
9 January 2026
Reply from hoogahealth.com
Hi Wendy,
Amazing. So glad to hear this. Please let us know if you need any more assistance in the future, we'll make sure you're taken care of!
-Hooga
Great Experience
Very responsive in answering my questions and shipping out my products. Overall great experience with all of the orders I have placed over the years. Would recommend.
3 July 2025
Unprompted review
Reply from hoogahealth.com
Thanks for the positive feedback, we really appreciate it! Let us know if any questions ever come up using your products!
-Hooga
I worked with HoogaHeal as an affiliate…
I worked with HoogaHeal as an affiliate partner and had sales successfully tracked through my referral link.
However, up to now, I have not received the corresponding commission payment, and my follow-up messages have not been clearly resolved.
I hope the team can review this matter and provide an update, as I believe transparency and communication are important for long-term partnerships.
1 January 2026
Unprompted review
Reply from hoogahealth.com
Hi Phill
Thank you for raising this publicly — transparency matters to us as well.
When affiliate commissions are not paid, it is typically due to activity that falls outside our affiliate program terms, such as the use of unauthorized discount code sites, brand-keyword bidding, or other non-compliant traffic sources. In those cases, commissions are withheld in accordance with our policy to protect the integrity of the program.
That said, we’re always willing to review any account in detail. If there’s been a misunderstanding or something we missed, we want to resolve it fairly. Please reach out to our affiliate support team directly with your affiliate ID so we can review the activity and provide a clear, definitive update.
We value ethical, long-term partnerships and are happy to work with affiliates who operate within the program guidelines.
— Hooga
They charged my credit card IN FULL…
They charged my credit card IN FULL $1,300+ dollars for the full body pod on the day I ordered it and it is not going to ship to me for at least another MONTH! I contacted them to correct this as they shouldn't charge me until it ships, but they only have an AI generated e-mail response! UGH!
23 October 2025
Unprompted review
Reply from hoogahealth.com
Hi Teresa,
Thanks for your feedback — I want to clarify a key detail for transparency.
Your order was placed as a pre-order, which is clearly marked on the product page at checkout. A pre-order reserves a unit from the next production batch, and payment is collected at the time of order to secure that allocation. As soon as inventory arrives, orders are shipped immediately in the order they were received.
Regarding support: we do use automated responses to ensure fast acknowledgment. If you ever prefer to bypass that and speak with a human directly, simply ask for a human in your reply — your message will be forwarded to our team and answered within one business day, usually much faster.
We understand waiting can be frustrating, and we appreciate your patience.
— Hooga
Exemplary customer service
I am very impressed and grateful for their exemplary customer service! I recently purchased two different products, the Hooga Ultra 360 red light device, and the green light migraine therapy lamp. I am finding the red light device to be helpful for pain, inflammation, and sleep. I more recently started using the green light lamp after a migraine, and was enjoying it for almost two weeks when the lamp started spontaneously turning off. I reached out to Hooga, who asked me to check one simple thing, which I did. It was a reasonable and easy request and when the problem persisted, they promptly and kindly sent me a replacement lamp. I look forward to receiving it in a few days. Thank you, Hooga! I am urging others to buy your products.
13 August 2025
Unprompted review
Reply from hoogahealth.com
Hi Sara-Ann,
Thank you for the thoughtful review and for trusting Hooga with your health.
We’re glad to hear the Ultra 360 has been helpful for pain, inflammation, and sleep, and that the green light therapy has supported your migraine recovery. While issues can occasionally arise with any electronic device, what matters to us is resolving them quickly, simply, and without friction — exactly as you described.
We appreciate you taking the time to troubleshoot with us, and we’re happy we could promptly get a replacement on the way. Your experience reflects how we aim to support every customer.
Thank you again for the recommendation — it truly means a lot to our small team.
— Hooga
Got 2 Hooga grounding mats for my…
Got 2 Hooga grounding mats for my birthday (had said I wanted the specific brand). Bc I am not getting a benefit from grounding i decided it makes more sense to return it and lose the $5 retun shipping since I see minimal difference 0.1before grounding and 0 during. Not enough to make it a ritual. Customer service did not tell.me the return shipping is MORE than the purchase shipping and would be $10.77. I contacted them, assuming it was a mistake. The item is not big or heavy. Tyler just wrote back that its right, ignoring my thorough explanation of why with wasn't. After multiple attempts to get him to understand and me finally showing irritation by telling him he was not being helpful at all he stopped responding. Now he finally responded again and says he doesn't know where i got $5 for return shipping bc its $10.77. I now sent him a screenshot of the email showing me zero for the tiem and $5 for the shipping (it was weirdly written but seemed to be showing their package label or something) he says they lose money on shipping but yeah, so did I. I'm left with spending $15.77 for a $30 item I dont have and he has an unopened unused item he can resell. They don't care about customer satisfaction
8 July 2025
Unprompted review
Reply from hoogahealth.com
Hi Melissa
Thank you for taking the time to share this — and we’re genuinely sorry for the frustration this caused.
You’re correct that for lower-cost items like the grounding mat, return shipping can sometimes outweigh the value of the product depending on location. In those cases, a return may not make practical sense, and we should have done a better job explaining that clearly and helping you find a more reasonable solution.
While we do subsidize outbound shipping and absorb part of those costs, that doesn’t change how this felt on your end — and for that, we apologize. We also apologize on Tyler’s behalf for how the communication came across. Even when policies are correct, the experience should still feel helpful and respectful.
If you’re open to it, we’d appreciate the chance to make this right — whether that’s meeting you in the middle or finding another fair resolution. Please reach back out to our support team and reference this review.
We do care deeply about customer satisfaction, and your feedback helps us improve.
— Hooga
Reply from hoogahealth.com
Hi Hari,
We’re sorry to see this and would genuinely like to understand what led to your experience.
We stand behind our products and our customer support, and we’re always willing to address concerns or make things right when something falls short. If you’re open to sharing more details, our team would be happy to review and help.
— Hooga
Have to totally change my review about…
Have to totally change my review about this company and their products to a totally positive rating. I am an engineer and compared the specifications of the wavelengths used and the number of diodes/lights used in their mask vs those that are 2-3x more expensive and THIS is the biggest bang for the buck. Also ordered their original treatment pad which I use to help the RA inlfammation in the soles of my feet and my lower back pain. It isnt the best product because it frequently turns off but it does work effectivlely. The mask works so well I bought one for my 30 yo daughter and she loves it. It has really reduced the appearance and depth of wrinkles and seems to be building collagen in my 68 yo face. I have taken photos that show this. AND they have become very responsive online (no telephone contact possible) but I've been very pleased with their new responsiveness as my daughters' mask controller has been not working properly ad they are dispatching a new one. You can genuinely trust this co,
23 April 2025
Unprompted review
Reply from hoogahealth.com
Hi there,
Thank you for taking the time to update your review — especially with the level of analysis you brought as an engineer.
We’re glad you recognized the value in our wavelength selection and diode density. We design our devices to deliver clinical-grade output without unnecessary markup, and it’s validating to see that confirmed through independent comparison.
We also appreciate your candid feedback on the original treatment pad. While it’s effective, we agree that reliability matters just as much as results, and feedback like yours directly informs our ongoing product improvements.
It means a lot to hear the mask has delivered visible results for you and your daughter, and we’re happy our team could quickly resolve the controller issue by sending a replacement.
Thank you for your trust and for sharing such a thoughtful, balanced review.
— Hooga
No Manual provided/No response from company
Order red light therapy mask and back mat. Both were received. However, there was no manual for the mask provided, just a small direction sheet impossible to follow for how to set the mask. The manual was included for the back therapy mat. I emailed customer service the next day requesting the manual for the mask. The "AI" customer service said they would email me a digital copy of the manual immediately. Well its now 3 days later and I still don't have a manual, digital or hard copy. How am I supposed to use this very complicated mask? I can't. So I can't recommend this company at all.
27 February 2025
Unprompted review
Reply from hoogahealth.com
Hi there,
Thank you for sharing this — and we’re sorry for the frustration.
The mask does include a quick-start guide in the box, and a full digital manual is always available and typically sent automatically upon request. In this case, it’s clear that didn’t happen as it should have, and that’s on us.
The mask itself is designed to be straightforward once set up, but we agree that you should never be left guessing — especially with a premium device. We apologize that the follow-up fell through and that you were left without the information you needed.
Our team would be happy to immediately send the manual and walk you through setup step by step if needed. You can reach us directly at contact@hoogahealth.com
— please reference this review so we can resolve it quickly.
We appreciate the feedback — it helps us improve.
— Hooga
If you are in Europe - do not buy
They don’t ship with European plugs as required by law and completely ignore that fact when it is pointed out to them.
They quote expedited shipping 3-4 days you pay a fortune for is more like 10 days but even though they get refund from UPS for late deliveries, they won’t refund you.
The device is flimsy, the remote doesn’t work out of the box and the company ignores emails.
If you do want to take advantage of the 60 day return policy, you can only do that if you pay another fortune to ship it back to USa and you must not open the box to try it, if it’s opened you are out of luck
It’s been a while since I bought something American, definitely last time too. It’s bizarre to think you can get away with running a business this way
26 February 2025
Unprompted review
Reply from hoogahealth.com
Hi Eva
We’re sorry to hear this was your experience and want to clarify several important points for accuracy.
Our devices are dual-voltage (110–240V) and fully compatible with European electrical standards. For international orders, we ship with US plugs and clearly state that customers may need a simple plug adapter, which is standard practice for many global electronics and does not affect safety or performance.
Regarding shipping: expedited timelines are estimates provided by carriers, not guarantees. While carriers may issue credits to shippers in certain cases, those are not refunds of customer shipping fees, and delays caused by customs clearance are outside our control.
On returns: international return shipping costs are the responsibility of the customer, which is disclosed in our policy. The requirement that items be returned in like-new condition is standard for health and electronic devices, particularly for international resale and safety compliance.
That said, ignoring customer emails is not acceptable, and if communication fell short here, we apologize. It is likey your message was filtered to a junk or spam inbox somehow, we don't ever ignore emails. We take reliability concerns seriously as well and address them through replacements or support when reported.
If you’re open to it, we’d like to review your order and communication history to see what can be resolved. You can reach us directly at contact@hoogahealth.com
and reference this review.
We value international customers and are continually working to improve clarity and support across regions.
— Hooga
Package still hasn’t been sent after 8…
Package still hasn’t been sent after 8 days. They don’t answer their email either. Paid 730$ for 3-4 day delivery with promise of sending the same day hence their shipping policy’s. Still not received by UPS 8 days later..
11 February 2025
Unprompted review
Reply from hoogahealth.com
Hi Mf,
We’re sorry for the frustration and appreciate you raising this.
Without reviewing the specific order, it’s possible this item was placed as a pre-order, which would explain the delay in the package being handed off to UPS. With pre-orders, payment reserves a unit from an upcoming production batch, and the order ships as soon as inventory arrives. If that wasn’t made clear at checkout, we sincerely apologize — that’s on us.
The 3–4 day timeframe refers to carrier transit time after the package ships, not the pre-order window itself.
Not receiving timely email responses is also not the experience we aim to provide, and we apologize if communication fell short.
Please reach out to us directly at contact@hoogahealth.com
and reference this review so we can look up your order and give you a precise update.
— Hooga
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