Website took order then several days later announced not in stock but I could order alternative, They did not have alternative and then sent daily emails trying to avoid returns and refund. When I ref... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every time I step out of the shower, I notice how soft this bath mat feels. It dries quickly, stays in place, and the dimensions are perfect for the tub. The stitching looks neat, but the mat is thinn... See more
Terrible company. Poor customer service. Items significantly delayed. Company do not let you cancel order even when items are not shipped. STAY AWAY! In response there their reply, I emailed th... See more
Company replied
Following up on a previous review. This company just stops short of a scam in terms of their returns policy. Would think twice before ordering, as you are unlikely to get your money back i... See more
2.4
Poor
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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People also looked at
The delivery time was long but love the…
The delivery time was long but love the product.
30 September 2025
Unprompted review
Reply from Hoome
Dear Sarah,
Thank you for your kind feedback! We’re very happy to hear that you love your product. We appreciate your patience regarding the delivery time, we’re continuously working on improving our shipping speed. We hope to serve you again soon!
Kind regards,
The Hoome Customer Care Team
Does the job but not perfect
The bedside lamps look nice enough and do the job, though I did expect the finish to feel a little smoother. They were easy to set up and the light is soft, so it’s still a decent buy. Delivery was on time and the packaging was neat, which I appreciated. Overall happy, but not completely wowed.
11 September 2025
Unprompted review
Do not buy
I never leave reviews, but this was so bad I felt I had to. Would not recommend at all. Now 8 weeks on and I still haven’t received my order. The site gave no indication the product would be shipped from China. I’ve sent numerous messages asking for a refund because I had to buy the product elsewhere, but instead of refunding me, customer service just keeps replying with “offers.” I’ve told them repeatedly I only want my money back, but every time they come back with something else. The most frustrating company I’ve ever dealt with. No idea how good the product is since it never arrived, but based on the experience, I wouldn’t recommend this company to anyone.
28 September 2025
Unprompted review
Reply from Hoome
Dear Louis,
We’re truly sorry to hear about your experience and the delay in receiving your order. This is not the level of service we aim to provide. Please contact us at info@hoome.uk with your order number so our customer care team can urgently investigate your case and arrange a proper resolution for you.
Kind regards,
The Hoome Customer Care Team
Quick response,lovely product
25 September 2025
Unprompted review
Reply from Hoome
Dear Pat,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with both our customer service and your product. Your satisfaction means a lot to us.
Warm regards,
The Hoome Customer Care Team
Nice product well
Nice product well
Packed the cable tails were a little flimsy and no instructions with fitting hence lost a star.
19 September 2025
Unprompted review
Reply from Hoome
Dear Ian,
Thank you for your positive feedback! We’re pleased to hear that you’re happy with the product. We appreciate your comments about the cable tails and installation instructions, your input helps us improve our quality and service.
Kind regards,
The Hoome Customer Care Team
Nice product
Nice product, as advertised. I was kept fully informed through their tracking page, and my dish rack was delivered in timely fashion.
Would recommend
15 September 2025
Unprompted review
Reply from Hoome
Dear Ian,
Thank you for your positive feedback! We’re pleased to hear that you’re happy with the product. We appreciate your comments about the cable tails and installation instructions, your input helps us improve our quality and service.
Kind regards,
The Hoome Customer Care Team
Reply from Hoome
Dear Customer,
Thank you so much for your 5-star review! We’re delighted that you’re happy with both the product and its price. Your feedback means a lot to us!
Kind regards,
The Hoome Customer Care Team
Light is perfect bur very slow delivery
Light is perfect but delivery was very slow. Website doesn't state shipping is from China and it took 16 days!
17 September 2025
Unprompted review
Reply from Hoome
Dear David,
Thank you for your positive review! We’re happy to hear you love your light. We understand the delivery time was longer than expected and appreciate your patience. Shipping times can vary depending on customs clearance, but we’re working to make delivery faster in the future.
Kind regards,
The Hoome Customer Care Team
Misleading photo
Really love the lamps. It would have been a 5 star however the picture I indicated two lamps per pack, not one. Have waited for postage to the UK so very disappointed
15 September 2025
Unprompted review
Reply from Hoome
Dear Reece,
Thank you for your feedback. We’re happy to hear you love the lamps, but we’re truly sorry for the confusion regarding the product photo and the disappointment caused. We’ll review the listing immediately to ensure the description and images are as clear as possible.
Please contact us at info@hoome.uk with your order number so we can look into a fair solution for you.
Kind regards,
The Hoome Customer Care Team
Awful - avoid at all costs!
Drop shipping business with items directly from China. Which wouldn't be an issue if they supported the orders, which they don't. And they don't state this anywhere.
Website says delivery withing 5-8 business days. I'm now in 16 waiting for my light.
Tracking for my order is awful, gives a tracking number with a link that doesn't work. I contacted them a few days ago to complain and get some more information on my order and the response was over 24 hours later and very generic "we'll get back to you", which they haven't 2 emails later.
Overpriced, leaning on a scam at this point. Avoid at all costs!
Customer support is awful,
UPDATE: seller responded to my PayPal dispute, they replied in German when all communications have been in English. They have asked me to close the PayPal dispute case to then issue my refund. This is a scam! Like I've said above, avoid at all close and if you're in the same situation, do not close your PayPal dispute. It cannot be reopened after and the seller can simply decide to not issue a refund.
29 August 2025
Unprompted review
Reply from Hoome
Dear Jack,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Please contact us at info@hoome.uk with your order number so we can review your case and assist you directly.
Kind regards,
The Hoome Customer Care Team
Beautiful lamps ,well packed,fast…
Beautiful lamps ,well packed,fast delivery, would buy again from this company 💯
1 September 2025
Unprompted review
Reply from Hoome
Dear Mrs Holmes,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your lamps and delivery.
We really appreciate your support and hope to see you again soon.
Warm regards,
The Hoome Customer Care Team
Easy to order
Easy to order, kept informed of progress and package arrived in one piece. Very satisfied with service
25 August 2025
Unprompted review
Reply from Hoome
Dear Theresa,
Thank you for your lovely feedback! We’re so glad to hear that you’re satisfied with your order and our service.
We truly appreciate your support!
Best wishes,
The Hoome Customer Care Team
Quality product
Product is exactly as described and works perfectly, time will tell on the longevity of the life of the hose.
Although package took longer to arrive than I had anticipated, I was kept well informed and it was packaged very securely.
5 September 2025
Unprompted review
Reply from Hoome
Dear Dawn,
Thank you for your positive feedback! We’re happy to hear that the product met your expectations and arrived safely.
Your support means a lot to us.
Kind regards,
The Hoome Customer Care Team
Ordered 3 of the same items but they…
Ordered 3 of the same items but they delivered separately for some reason which caused me a few issues but was resolved, but very happy with the product.
1 September 2025
Unprompted review
Reply from Hoome
Dear Ronny,
Thank you for your feedback. We’re glad to hear that you’re happy with the product, and we’re sorry for the inconvenience caused by the split delivery.
Your comment helps us improve our service.
Kind regards,
The Hoome Customer Care Team
Good quality product but delivery was a…
Good quality product but delivery was a little slow.
4 July 2025
Unprompted review
Reply from Hoome
Dear Ben,
Thank you for your feedback! We’re glad you’re happy with the product quality. We’ll continue improving our delivery times.
Kind regards,
The Hoome Customer Care Team
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