Hoops + Chains LDN Reviews 238

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items are well-made, durable, and do not tarnish, even with daily wear. Many appreciate the unique and stylish designs, often receiving compliments. The delivery service is frequently highlighted as quick and efficient, with items arriving promptly and well-packaged. Furthermore, the customer service team is widely commended for being helpful, responsive, and going above and beyond to resolve issues. However, some customers experienced issues with their orders not being delivered or facing significant delays, with a few reporting a lack of communication from customer support regarding these problems. Additionally, a small number of reviewers found certain earrings to be uncomfortably heavy or to have posts that were too thick, causing discomfort or even falling off.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Many customers praise the great quality of the jewelry,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers consistently praise the speedy and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering was simple enough. I did worry about delivery but contacted the customer care helpline and they reviewed the order and chased it through and apologised so I can’t ask for more really. My... See more

Rated 5 out of 5 stars

Royal mail buggered up the order n didn’t deliver. Emailed and had a super quick response with a real human who cared and sent a replacement delivery first class arriving in time to gift at Christmas.... See more

Rated 5 out of 5 stars

I bought a necklace & earrings for myself, & a charm for a birthday gift. Really lovely quality items at great prices. The charm had a bit of a quality issue on one side, but this was quickly replaced... See more

Rated 5 out of 5 stars

Absolutely LOVE my haul from hoops and chains! I actually lost one of my earings almost as soon as I'd received them and emailed to ask if I could buy a singular one to make a pair again, they emailed... See more


Company details

  1. #242 of 295 best companies in Jewellery shop

Written by the company

HOOPS + CHAINS LDN is a bold London-based jewellery brand specialising in fun statement waterproof pieces inspired by London culture. Taking cues from the U.K. rave scene, all pieces are designed in Brixton, South London. It's for people who aren't afraid to live their 'fuckit' moments and say what they think, even if they have to hide the chains under their clothes when it's time for work!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

238 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

East Ldn sweatshirt

Ordered the East Ldn sweatshirt - it's a high quality product, really well made. Very happy with my purchase and the time in which it arrived.

29 December 2025
Rated 5 out of 5 stars

Excellent customer service

Royal mail buggered up the order n didn’t deliver. Emailed and had a super quick response with a real human who cared and sent a replacement delivery first class arriving in time to gift at Christmas. Couldn’t get better customer service

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely earrings, lovelier staff!

Firstly, I love my new mini joy hoops, they're so cute and I've had lots of compliments on them so far! Secondly, I'd like to mention H+C's brilliant customer service as I had a problem with the first set of earrings I ordered and they kindly accommodated for me, then after an issue with Royal Mail, they were absolute legends and rectified the other problem when they didn't have to. Proper gems, love this company and love supporting female led businesses <3

25 November 2025
Rated 5 out of 5 stars

Brilliant help when I messed up my order

I ordered a product in a wrong size completely my own fault and hoops and chains went out of their way to swap my product for a different one. The customer service was brilliant and I got my new item really quickly. Such lovely quality items.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

This brings me joy!!!

Got my two chains in the post today. Eagerly awaiting their arrival and they have NOT disappointed me! Old skool rave necklace and a charm necklace. Fully enjoying wearing them both. I will be back for more!!!!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolute STUNNING jewellery

Absolute STUNNING jewellery. I feel like I’m wearing art with every single piece! Very well made. I literally wear my items daily (all day every day) and they still look new!! I’ve had sooo many compliments! And can we please give a round of applause for the customer services! Quick delivery, personable, friendly also went out of there for me with a problem I had that had nothing to do with them! Hoops and chains are my absolute favourite shop full stop! My go to for unique pieces. If I could give another 10 stars I would.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

I love this company so much

I love this company so much - love the chains I bought they look amazing and the customer service is 5* when I had a small issue with a previous order they fixed it and replaced it right away. I can’t recommend them any higher they are the best ⭐️⭐️⭐️⭐️

15 October 2025
Unprompted review

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