Hooting Owl Distillery York Reviews 243

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the gins and rums, highlighting their delicious flavors and unique characteristics. Many people also commend the efficient delivery service, noting its speed and reliability. The staff, particularly the guides like Tom, are frequently mentioned for their extensive knowledge, enthusiasm, and engaging personalities, which significantly enhance the customer experience during tours and tastings. However, some customers also noted minor issues such as excessive packaging with their orders or initial shipping period indications that might deter potential buyers. A few people also felt that while the overall experience was good, some products were a bit expensive.

What people talk about most

Product

Consumers are highly satisfied with the product, consistently praising its excellent quality and delightful... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent aroma and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering from the website and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried a few Hooting Owl gins at a charity event early in July and realised quickly that the West Yorkshire one was likely to become a firm favourite with the East Yorkshire, whilst very different, n... See more

Rated 5 out of 5 stars

Went into the pub and loved the place, the staff were knowledgeable and talked enthusiastically about the rums, vodkas and gins distilled on site. They let us sample a couple of drinks and we were... See more

Rated 5 out of 5 stars

From start to finish the tour was just brilliant and so much fun. Tom is a great host, so enthusiastic and knowledgeable about the distillery and all it's products. We tasted so much quality gin and r... See more

Rated 5 out of 5 stars

Fab place, good food and great gins. The tour/gin tasting was a great experience, Tom our guide is very knowledgeable and has a great sense of humour. The gins are all really good, some great flavours... See more


Company details

  1. #11 of 24 best companies in Distillery
  2. #3 of 11 best companies in Bar

Written by the company

The Hooting Owl Distillery, based within the ancient city walls of York, we take inspiration and flavours from around the Yorkshire region to create a top-quality range of hand-crafted, small batch spirits. The company’s was founded at Barmby Moor House, once a famous public house and iconic coaching inn, is steeped in history spanning several centuries. Tired horses would be changed here after the gruelling journey from York over ‘The Black Moor’ and it’s reputed that a young Queen Victoria stayed at the house, the master bedroom still being known today as The Queen’s Room in her honour. Making good use of the extensive old stable building at Barmby Moor House, Hooting Owl is home to a fully equipped craft distillery, expertly distilling a range of traditional dry gins and other premium craft spirits combining a carefully researched and selected blend of botanicals. Inspired by the story of the house itself and by the geography, culinary heritage and abundant produce of Yorkshire, Hooting Owl also adds a hint of family and military history to the mix. The Story of Sir Owlfred The curious, whimsical story of The Hooting Owl Distillery and the legend of Sir Owlfred Tyton Hodgins, is as captivating and mysterious as the history of Barmby Moor House itself. When Dom acquired the old Yorkshire manor house at Barmby Moor in 2017, they embarked on an extensive restoration of the historic property. It was as the couple were refurbishing the old scullery that they stumbled across an intriguing, concealed floor safe which had belonged to a former resident of Barmby Moor House, Sir Owlfred Tyton Hodgins. Hiding within was a single bottle of Sir Owlfred’s Hooting Owl Signature Gin and an old book containing many of his secret recipes. Tied carefully to the book was a small diary of his development journey which he had titled ‘A Tour of Yorkshire’. The diary, embellished with drawings of his distillery, clearly showed it had been located in the stable buildings to the back of the house, buildings which still existed, albeit in a somewhat dilapidated state. This extraordinary discovery began a new, exciting chapter in the Hooting Owl story. Dom, as Sir Owlfred had done before them, set out on a journey which was to draw inspiration from all four corners of Yorkshire to lovingly distil a range of high quality artisan spirits in the very location it was thought to have begun in 1865. Today, the ethos of The Hooting Owl Distillery is heavily influenced by Yorkshire and is intrinsically woven with the story of Sir Olwlfed, the name Hooting Owl deriving from the prominent golden owl statue that takes pride of place above the entrance to the house – affectionately addressed as Sir Owlfred Tyton Hodgins.


Contact info

4.9

Excellent

TrustScore 5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The surrounding were stunning

The surrounding were stunning, from the working distillery to the relaxed ambience of the setting, intimately set-up to encourage cosy get togethers with friends and loved ones, to drink, enjoy and sink into the warm welcoming sofas'.
The staff were attentive, knowledgeable and focussed on delivering a first class service.
Gail was an excellent hostess, she was everywhere ensuring we had everything we needed whilst also showing us around, making us welcome and it felt like we were valued customers/friends, which we will be from now on. Overall, excellent.

27 March 2024
Rated 5 out of 5 stars

Really smart lounge

Really smart lounge, beautifully furnished and windows so that you can view the actual gin distillery. Excellent gin served at your table. Has a dog friendly area too. We will definitely be back!

26 March 2024
Unprompted review
Rated 5 out of 5 stars

A gem of a find

How lucky we were to find this absolute gem. The hooting owl york. so warm cosy and very welcoming. The staff were amazing. Great selection of drinks on offer. Cannot wait to return. 5*

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough

Great choice, brilliant customer service and lovely products. I had a small issue with my delivery and when I contacted Hooting Owl they immediately replied and resolved the issue. Would definitely recommend.

29 February 2024
Rated 5 out of 5 stars

Great Web-Site...

The web site is very easy to navigate, looks impressive, and it isn't complicated. Colours are brilliant on the bottles, and the choice is very good. Payment again is easy to get through and you can pay by various means, and it covers all the GDRP and Age Consent rules. Great site. Loving the wall paper, and the presentation, "Diamond"... :-)

4 March 2024
Rated 5 out of 5 stars

Mocha Rum

Ordered 5 bottles of Mocha Rum for Christmas presents. All were gratefully received. A lovely smooth rum with a lovely coffee/chocolate hit.

4 March 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look