Great product, so good to have a ‘Hoover’ vacuum cleaner again. Only slight complaints - It was promised for next day delivery, but took another day to arrive. Being asked to register the product, b... See more
Company replied
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Review summary
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Product was ordered and arrived as indicated, placed in the delivery bin as requested. It works well although the holder for the crevice thingy is rather loose and there is nowhere to attach the st... See more
Company replied
Great hoover. I am very pleased to have a washable filter on my new hoover. This is the second simple pull along Hoover brand vacuum cleaner for me. The price was again very competitive, and the produ... See more
Company replied
Hoover has come a long way since we last had one decades ago. I was pleasantly surprised at how neatly and accurately everything fitted together with a satisfying click. The suction power is very i... See more
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Company details
Written by the company
Official Hoover Online Store - Shop a wide range of floorcare, laundry, cooling and cooking product.
Contact info
302 Bridgewater Place, Birchwood Park, WA3 6XG, Warrington, United Kingdom
- 0330 041 2345
- hoovershop@hoovercandy.com
- hooverdirect.co.uk
4.1
Great
5k reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.hooverdirect.co.uk
Good afternoon Christine,
Thank you for your review! We’re delighted to hear you had a smooth experience and appreciate your recommendation.
Kind regards
Mark
The Hoover Team
Very fast delivery
Very fast delivery, great price, great customer service
30 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon,
Thank you for your feedback! We’re thrilled to hear you enjoyed the fast delivery, great price, and service. We really appreciate your review!
Kind regards
Mark
The Hoover Team
I ordered this for my elderly mother as…
I ordered this for my elderly mother as she wanted something easy to use, It was so easy to order and the order was delivered was quick, the vacuum was really easy to assemble and use, I would definitely recommend to other family members and friends.
30 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Debra,
Thank you for your review! We’re delighted to hear the vacuum was easy to order, assemble, and use, and that it’s helping your mother. We really appreciate your recommendation!
Kind regards
Mark
The Hoover Team
Easy to shop websitefab for the price
Easy to shop website, kept fully informed with emails, use a reputable delivery service, free gift
1 October 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Nichola,
Thank you for your feedback! We’re glad you found our website easy to use, appreciated the updates, and enjoyed the delivery service and free gift. We really appreciate you sharing your experience!
Kind regards
Mark
The Hoover Team
Was a gift to help my mother as she is…
Was a gift to help my mother as she is disabled.
It's light and has a very good suction.
The floor mop is just perfect for her.
All in all it's a great product and had it at a fantastic price
26 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Theresa,
Thank you for your review! We’re thrilled to hear the vacuum and mop are helping your mother and that you’re happy with both the performance and the price. We really appreciate your feedback!
Kind regards
Mark
The Hoover Team
Arrived quickly
Arrived quickly. Hoover is excellent - picks up all the dog hair!
28 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Moira,
Thank you for your review! We’re delighted to hear your Hoover is making light work of the dog hair and that your order arrived quickly. We really appreciate your feedback!
Kind regards
Mark
The Hoover Team
Delivery was amazing got mu purchase…
Delivery was amazing got mu purchase the next day,ordering was very easy,delivery driver was the Downfall no hello or goodbye,just uttered my surname not very pleasant at all.....
26 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Mrs Turner,
Thank you for your feedback — we’re pleased to hear your order arrived quickly and that the ordering process was easy. We’re sorry, however, that the delivery experience didn’t meet our usual standards of friendliness and professionalism. Your comments have been shared with our delivery partners so this can be addressed. We really appreciate you taking the time to let us know.
Kind regards
Mark
The Hoover Team
Excellent vacuum for money,great tools…
Excellent vacuum for money,great tools and brilliant suction
25 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Afternoon Ken,
Thank you for your review! We are very glad to hear you are happy with your new vacuum
Kind Regards
Tara
The Hoover Team
The best customer service team in my experience
I had to return an Item every part of the process was brilliant. The customer service team were amazing, always replied and went out of their way to make sure the process was completed. NO OTHER large company has this level of service. They could ALL learn from the Hoover customer team.
30 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon, Nash Petal
Thank you so much for taking the time to share your experience. We are delighted to hear that our customer service team was able to support you effectively.
Your kind words are greatly appreciated and will be shared with the team – they will be thrilled to know their efforts have made a positive impression. Feedback like yours motivates us to continue providing the highest standard of service.
We look forward to assisting you with any future needs and hope you continue to enjoy your Hoover products.
Kind regards,
Fiona
The Hoover Candy Team.
Great product and so much more!
Great experience from start to finish. Easy ordering, speedy delivery and an epic product. Nothing to fault!
We've had several cordless vacs over the years and this one tops the lot - very, very impressed. Great suction, superb manoeuvrability and total flexibility. Love that the Guarantee is automatically activated at date of purchase (Hoover Direct purchase) so no chance to forget!
Definitely recommended purchase.
25 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon, Linda
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience – from ordering to delivery – was smooth and that your new cordless vacuum is exceeding expectations.
It’s great to know that you’re enjoying the suction, manoeuvrability, and flexibility, and that our automatic guarantee activation adds peace of mind. Your recommendation means a lot to us.
We hope your Hoover products continue to make everyday tasks easier and more enjoyable.
Kind regards,
Fiona
The Hoover Candy Team.
My hoover was returned by DPD as there…
My hoover was returned by DPD as there was no address on it, now waiting for it to arrive back at Hoover for them to be able to re-send it. As they can see by the tracking, it has been returned to them, they really should have sent another out. Been waiting over a week now
24 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Kate,
We’re sorry to hear about the delay with your order being returned and the frustration this has caused. We’ll review this with our courier and work to get your replacement sent out as quickly as possible.
Kind regards
Mark
The Hoover Team
Excellent service from Hoover
Excellent service from Hoover. Very quick delivery and excellent little Hoover for the caravan.
23 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
HI Caz,
Thank you for your kind feedback! We’re delighted to hear you’re happy with the service and that your new Hoover is a great fit for your caravan.
Kind regards
Mark
The Hoover Team
Absolutely fantastic service
Absolutely fantastic service. Ordered on a Saturday with an arrival the very next day. A great product too. Easy to assemble and use. It does exactly what it says it does - clean - and it does it very well.
14 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Steven,
Thank you for your wonderful review! We’re so pleased you’re happy with both the speedy service and the performance of your new product.
Kind regards
Mark
The Hoover Team
Excellent delivery brilliant product.
Excellent delivery brilliant product.
21 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Sarah,
Thank you for your feedback! We’re delighted you’re pleased with the delivery and your new product.
Kind regards
Mark
The Hoover Team
Reply from www.hooverdirect.co.uk
Good afternoon,
Thank you for your feedback! We’re glad you’re happy with both the delivery and your new product.
Kind regards
Mark
The Hoover Team
Great lightweight hoover
Great lightweight hoover, really picks up the dirt. Would highly recommend. Great to have no cables trailing and charge lasts ages. 5*
26 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Elaine,
Thank you for your 5-star review! We’re thrilled to hear you’re enjoying your lightweight, cordless Hoover and that it’s making cleaning easier.
Kind regards
Mark
The Hoover Team
Delivery nightmare
I have yet to receive my parcel after waiting for more than a week so I cannot rate the product but I can rate the customer service which is AWFUL to say the least. There was a minor mistake in the delivery address and the incompetent courier being used by Hoover, which is DPD, cannot give me a call or allow me to change the address. Despite sending several emails to Hoover (they have no phone line or chat) they don't seem to understand what is going on or be able to communicate with the courier to give them correct instructions. Basically if you make a mistake in the delivery address with Hoover you will never receive your item. I will now see if I can get a refund from these incompetents or escalate the issue.
25 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Tim,
Thank you for your feedback. We attempted to call you but were unfortunately unable to get through. We will contact you directly to resolve the delivery issue and ensure your parcel reaches you as soon as possible.
We apologise for the frustration caused and appreciate your patience while we sort this out.
Kind regards
Mark
The Hoover Team
great little hoover
great little hoover, compact and light but powerful. Boxed very well so no damage, delivered quickly and without fuss
17 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Anne,
Thank you for your review! We’re delighted to hear that your Hoover is compact, powerful, and arrived safely and quickly. We really appreciate you taking the time to share your experience.
Kind regards
Mark
The Hoover Team
Nightmare
Purchased a dryer directly from Hoover. It broke down after 2 months. Hoover sent an engineer to fix it. After a few uses it broke down again so I asked for a refund. Hoover told me they only cover repairs/replacements so contact retailer. Explained to them several times that they are the retailer. Hoover refuse to give full or partial refund and expect customers to put up with the inconvenience of an unreliable appliance and multiple engineer visits. I will never purchase a Hoover product again.
24 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Debbie,
Thank you for your review.
I am sorry to read of the difficulties you have experienced and will make this right. A member of our team will be contacting you shortly to assist with the next steps.
Kind regards
Mark
The Hoover Team
Easy to use website
Easy to use website, excellent sale offer. Free next day delivery, in good condition and the hoover is great. Lightweight, easy to use, easy to charge and empty. Does the job
17 September 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Lynn,
Thank you for your lovely feedback! We’re delighted to hear you found the website easy to use, delivery smooth, and that you’re enjoying your new Hoover. It’s great to know it’s lightweight, easy to handle, and doing the job well for you.
Kind regards
Mark
The Hoover Team
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