www.hooverdirect.co.uk Reviews 5,475

Low customer loyalty. I didn’t get any benefit for being the repeat customer of Hoover.
Excellent product - no doubt but the customer care is not good.

As my Dyson was on its last legs and for a few reasons I didn't want another one, I did a bit of research and decided upon the HL5 PET. I ordered it on a Sunday afternoon and it arrived first thing on the Tuesday (so in effect next working day). I was really very pleasantly surprised with this corded upright.
If you are after good suction then this certainly ticks the box. You can choose your suction setting and I found that the high setting was a bit too powerful for my wool rugs but great on every other hard surface. When using the wand I found the high setting to be perfect.
It arrived in three sections which was great as you immediately have to learn how they slot together, which was extremely simple and I didn't even need to check the Instruction leaflet.
It looks to be of sturdy construction and yet fairly lightweight making it easy to carry when say doing the stairs. One thing that I found really impressive was that to use the wand you remove the entire upright section (above the filter), which again makes it easy to carry when doing the stairs. The wand and hose are so simple to remove leaving the main section standing at only about 20" tall meaning it comfortably fits in a low cupboard I have.
The dust bin has a good capacity and is easy to remove and empty.
I was so pleased with this Hoover that I immediately ordered the Upright Home Kit which arrived the very next day, and again I was extremely pleased with it. The long wand makes cleaning under the beds and the wardrobe tops a real doddle (use high setting); the brush attachment is a great size and works wonders on the sofas and curtains. The Kit has only the two attachments but with the one that came with the HL5 that is all I'll need. Some may say the Home Kit is a little pricey but I think it's well worth the money.
If I have any criticism to make then it's the length of the Tote bag that comes with the Home Kit; if it were a bit longer then it could completely enclose the long wand. But overall I'd give the appliance, kit and service 5 out of 5.

My hoover came quick and was charged so I could test it straight away.
Looks nice and not to heavy either.buying on line wasent sure how heavy it would be.

I ordered the hoover on a Friday and I had it by Saturday ! Fantastic service ..
as for the hoover absolutely brilliant

I would give 0 stars if it where possible.
I can't review the item purchased as not received. Nor have I received a refund.

I can however review my experience of Hoover Direct and its employees.

Hoover Direct is an untrustworthy company whose employees are unhelpful, unprofessional and do not seem to understand the consumer rights act 2015 and the contract they enter into with customers.

Arrived when told it would be ....easy to put together...great suction for removing dog hairs ...with no tangle around the brushes.

Straight forward purchase and delivery. Very pleased with cordless vacuum. Big plus that the battery can be charged separately

Very good value
Nice and light and easy to you.
Came next day after ordering and free delivery.
Excellent

Best overall

Great product, so good to have a ‘Hoover’ vacuum cleaner again. Only slight complaints - It was promised for next day delivery, but took another day to arrive. Being asked to register the product, but, also being advised when I try to register that I can’t as I bought it directly from Hoover and it will be registered automatically.

What a clever little machine. I’m used to my big corded vacuum so was really sceptical that this could cope with the dog hair on the carpet, I shouldn’t have worried it clears it at the first pass and it’s so light and easy to hold.

I love this hoover.Is taking all my dog’s hair from the carpet.The delivery was quick and with care.

Great product, really pleased with how it navigates and picks up but no manual! Searched on line but no joy. I’m sure there is functionality I haven’t found as I can’t find out about it

Good product, good price. Easy to order and despatched on time.
Unfortunately delivery is provided by DPD who sent me email saying they'd tried to deliver the package unsuccessfully with a photo of the wrong address, I rearranged for the following day and got an email saying the same driver had again attempted delivery with a photo of a different incorrect address. Eventually I elected for it to be left at the local post office. Very happy with the vacuum though.

Really quick delivery. Haven’t had the product for too long but so far so good! Better than some more expensive ones I’ve tried!

Hoover has come a long way since we last had one decades ago.
I was pleasantly surprised at how neatly and accurately everything fitted together with a satisfying click.
The suction power is very impressive. It's easy to manoeuvre and versatile.
The HL4 represents excellent value for money.

Delivered on time and very satisfied with the hoover.

I recently purchased the Hoover H-ENERGY 500 Bagged Cylinder Vacuum: Pets Edition (HE520PET) and I couldn’t be happier! It’s powerful, lightweight, and easy to manoeuvre around the house. The suction is excellent and picks up pet hair effortlessly from both carpets and hard floors, leaving everything spotless.

The bagged system is really convenient—no mess when emptying—and it holds a surprising amount, which saves time. I also love how quiet it is compared to other vacuums I’ve had. The included pet turbo brush works wonders on furniture and stairs, making it a must-have for anyone with pets.

Overall, this vacuum has exceeded my expectations in every way. Highly recommended for pet owners or anyone who wants a reliable, efficient, and well-designed vacuum cleaner!

I ordered my Hoover vacuum cleaner on 30/8/25 and it was delivered by 3/9/25. Very impressive service.

I have just spent much of today doing an”Autumn Clean” and found the vacuum very light to use and it has done a fabulous job.

Appalling - I ordered a vacuum cleaner on line - you took the order, I paid over my money - You didn't deliver the next day - it turned out you didn't even have the hoover in stock.

Appalling service - I only got refunded 5 days after the event.