Awful. Did not reply to emails and follow up emails. Did not acknowledge receipt of online form that had to be filled in as you can’t access the site in person to make an appointment, we tried and... See more
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Received my travel vaccinations here on an extremely tight schedule. I had lost hope before calling Hope Travel Clinic. Ireta went outside of her usual opening hours to ensure my schedule could be ad... See more
Company replied
From online booking to receiving our Fit to Fly certificate ..level of service was excellent!IWe needed PCr tests for trip to Dubai taken 48hrs before departure! On arrival at the site we were met by... See more
I found dealing with this clinic very frustrating. Complications with my elderly mums' vaccines lead to two weeks of phone calls, promises broken to call back. Calls not returned. Totally unprofess... See more
Company replied
Company details
Written by the company
We provide a same day turn around for Covid-19 RT-PCR (Polymerase Chain Reaction) Travel Tests and Rapid Antigen/Lateral Flow Travel Tests with a 30 minute response service using the swab method. All our Covid-19 Travel Tests includes a Fit to Fly Travel Certificate. We also provide a full range of travel vaccinations and anti-malarials. Branches in Medway and Folkestone.
Contact info
United Kingdom
- hopetravelclinic.co.uk
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Awful
Awful.
Did not reply to emails and follow up emails.
Did not acknowledge receipt of online form that had to be filled in as you can’t access the site in person to make an appointment, we tried and the receptionist would not even open the door. AVOID!
Very unprofessional and didn't do what…
Very unprofessional and didn't do what they said they would do. Lack of communication has caused all sorts of frustrations. This is a standard service that is easy to get elsewhere.
Brilliant clinic
Brilliant clinic, very clean, lovely staff who are incredibly knowledgeable and won’t try and sell you lots of unnecessary jabs for the sake of it! Great service.
I would not go anywhere else
I would not go anywhere else! The staff are the most professional and friendly people you could have the pleasure to deal with.
If you have any concerns or have a fear of needles they will help you. Highly recommended. 5 stars!
Return visit to Hope Travel Clinic…
Return visit to Hope Travel Clinic Medway - once again excellent service, very thorough with explanation of travel vaccinations and other protective methods for mosquito bites. Really good service and would definitely recommend to others. I even got a sticker and husband a lollipop! Well done to Ireti and the team.

Reply from hopetravelclinic.co.uk
Was very helpful and very kind
Was very helpful and very kind. Ireti was great showed us what we will need to travel to africa and provided us with the necessary vaccinations. Also was all done at a lower price compared to others I have spoke with. Highly recommend!
Very friendly and informative staff
Very friendly and informative staff. Will definitely be recommending this to anyone traveling abroad and will be using them again.

Reply from hopetravelclinic.co.uk
Excellent
Went to this clinic for the first time today, for my travel vaccinations
and to see if I was upto date.
They were very thorough went through all my records which I took with me. Didn't need as many as I thought.
Very friendly staff, would definitely recommend

Reply from hopetravelclinic.co.uk
The employees were so kind and gentle
The employees were so kind and gentle. Very informative and patient

Reply from hopetravelclinic.co.uk
Micro Suction
Went for micro auction for blocked ears and had a brilliant experience. The staff are extremely helpful and very friendly! I was given more advice and help than the GP and Med Occ combined and it was clear that they genuinely wanted to help me. I had to go for a second session and this was free of charge and ear drops were also provided. Could not recommend more.

Reply from hopetravelclinic.co.uk
Brilliant accommodating attitude
Received my travel vaccinations here on an extremely tight schedule. I had lost hope before calling Hope Travel Clinic. Ireta went outside of her usual opening hours to ensure my schedule could be adhered too. Elite customer service. I’m so happy I found Hope Travel Clinic, cannot recommend highly enough.

Reply from hopetravelclinic.co.uk
I found dealing with this clinic very…frustrating
I found dealing with this clinic very frustrating.
Complications with my elderly mums' vaccines lead to two weeks of phone calls, promises broken to call back. Calls not returned.
Totally unprofessional
Refusal to give yellow fever vaccine due to her age totally accepted but then refused to issue an exemption note, didn't even tell me this for two weeks! As professional you can't give half a service and expect happy customers!

Reply from hopetravelclinic.co.uk
Excellent customer services
I recently used the service of Hope Clinic Medway. The team is very professional and knowledgeable and willing to help. I cannot thank them enough for their excellent customer service especially Josh who was brilliant in going above and beyond to help in a very urgent situation.

Reply from hopetravelclinic.co.uk
This clinic is Absolutely brilliant
This clinic is Absolutely brilliant, I received fantastic service and staff were very friendly , it was very clean and hygienic, I would definitely recommend it to everyone .

Reply from hopetravelclinic.co.uk
Jade was very professional made all the…
Jade was very professional made all the testing process easy and quick. I highly recommend using this service.
Awesome 😊
Great service very efficient & helpful. Speedy turnaround with my results.
Highly recommend to anyone.

Reply from hopetravelclinic.co.uk
Hope Travel Clinic provided a quick, efficient and kind service.
Hope Travel Clinic provided a quick, efficient and kind service. They went through all the necessary information to make sure I was 100% ready for my trip to Peru, in addition to the travel vaccinations I received. I appreciated the quick turn around in having all my jabs, I didn’t have to wait long at all! Very kind and friendly staff. 100% would recommend.

Reply from hopetravelclinic.co.uk
I will continue to remember this…
I will continue to remember my experience with them.
I travel frequently from Dover to Calais by boat and I did not know, I still needed a test to go on board. I had an appointment in Belgium in the afternoon at a hospital but they send me back in Dover. In my car, I searched on the internet and found this service in Folkestone. I had a fantastic communication from the beginning on and I could come directly to them. Someone already stood on the door and helped me to pay and book it immediately. I drove back to the harbour and together with my arrival, my result came already in. I managed to take the next boot and I was only 5 minutes too late at my appointment in the hospital in Belgium ! That was incredible for me. So thanks to this travelclinic, I made it. And thanks to the very good communication and service, a really stressful situation turned out to a positive feeling. They still exist, the organizations who are doing a really good job and who care to help you. Thank you.

Reply from hopetravelclinic.co.uk
It was a brilliant and most outstanding service
It was a brilliant service. On time am I got welcomed at the door. I highly recommend their outstanding service. Very hygienic, clinical environment.

Reply from hopetravelclinic.co.uk
Pcr test with hope travel
I used this service for my pcr test, great service, fast and really friendly! I would definitely recommend and use this hope travel again and thank you :)

Reply from hopetravelclinic.co.uk
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