hopetravelclinic.co.uk Reviews 

28
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Awful. Did not reply to emails and follow up emails. Did not acknowledge receipt of online form that had to be filled in as you can’t access the site in person to make an appointment, we tried and... See more

Rated 5 out of 5 stars

Received my travel vaccinations here on an extremely tight schedule. I had lost hope before calling Hope Travel Clinic. Ireta went outside of her usual opening hours to ensure my schedule could be ad... See more

Company replied

Rated 5 out of 5 stars

From online booking to receiving our Fit to Fly certificate ..level of service was excellent!IWe needed PCr tests for trip to Dubai taken 48hrs before departure! On arrival at the site we were met by... See more

Rated 1 out of 5 stars

I found dealing with this clinic very frustrating. Complications with my elderly mums' vaccines lead to two weeks of phone calls, promises broken to call back. Calls not returned. Totally unprofess... See more

Company replied

Company details

  1. Travel clinic

Written by the company

We provide a same day turn around for Covid-19 RT-PCR (Polymerase Chain Reaction) Travel Tests and Rapid Antigen/Lateral Flow Travel Tests with a 30 minute response service using the swab method. All our Covid-19 Travel Tests includes a Fit to Fly Travel Certificate. We also provide a full range of travel vaccinations and anti-malarials. Branches in Medway and Folkestone.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

28 reviews

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2.5

All reviews

(28)

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Rated 1 out of 5 stars

Awful

Awful.
Did not reply to emails and follow up emails.
Did not acknowledge receipt of online form that had to be filled in as you can’t access the site in person to make an appointment, we tried and the receptionist would not even open the door. AVOID!

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant clinic

Brilliant clinic, very clean, lovely staff who are incredibly knowledgeable and won’t try and sell you lots of unnecessary jabs for the sake of it! Great service.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

I would not go anywhere else

I would not go anywhere else! The staff are the most professional and friendly people you could have the pleasure to deal with.
If you have any concerns or have a fear of needles they will help you. Highly recommended. 5 stars!

22 February 2023
Unprompted review
Rated 5 out of 5 stars

Return visit to Hope Travel Clinic…

Return visit to Hope Travel Clinic Medway - once again excellent service, very thorough with explanation of travel vaccinations and other protective methods for mosquito bites. Really good service and would definitely recommend to others. I even got a sticker and husband a lollipop! Well done to Ireti and the team.

4 January 2023
Unprompted review
hopetravelclinic.co.uk logo

Reply from hopetravelclinic.co.uk

Thank you very much for a lovely feedback. Have a safe trip!

Rated 5 out of 5 stars

Was very helpful and very kind

Was very helpful and very kind. Ireti was great showed us what we will need to travel to africa and provided us with the necessary vaccinations. Also was all done at a lower price compared to others I have spoke with. Highly recommend!

6 December 2022
Unprompted review
Rated 5 out of 5 stars

Very friendly and informative staff

Very friendly and informative staff. Will definitely be recommending this to anyone traveling abroad and will be using them again.

30 November 2022
Unprompted review
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Reply from hopetravelclinic.co.uk

Thank you, your feedback is very much appreciated.

Rated 5 out of 5 stars

Excellent

Went to this clinic for the first time today, for my travel vaccinations
and to see if I was upto date.
They were very thorough went through all my records which I took with me. Didn't need as many as I thought.
Very friendly staff, would definitely recommend

28 November 2022
Unprompted review
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Reply from hopetravelclinic.co.uk

Thank you! Your feedback is very much appreciated

Rated 5 out of 5 stars

Micro Suction

Went for micro auction for blocked ears and had a brilliant experience. The staff are extremely helpful and very friendly! I was given more advice and help than the GP and Med Occ combined and it was clear that they genuinely wanted to help me. I had to go for a second session and this was free of charge and ear drops were also provided. Could not recommend more.

7 November 2022
Unprompted review
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Reply from hopetravelclinic.co.uk

Thank you! Your feedback was very much appreciated.

Rated 5 out of 5 stars

Brilliant accommodating attitude

Received my travel vaccinations here on an extremely tight schedule. I had lost hope before calling Hope Travel Clinic. Ireta went outside of her usual opening hours to ensure my schedule could be adhered too. Elite customer service. I’m so happy I found Hope Travel Clinic, cannot recommend highly enough.

15 October 2022
Unprompted review
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Reply from hopetravelclinic.co.uk

Thank you Euan! Your feedback was very much appreciated.

Rated 1 out of 5 stars

I found dealing with this clinic very…frustrating

I found dealing with this clinic very frustrating.
Complications with my elderly mums' vaccines lead to two weeks of phone calls, promises broken to call back. Calls not returned.
Totally unprofessional
Refusal to give yellow fever vaccine due to her age totally accepted but then refused to issue an exemption note, didn't even tell me this for two weeks! As professional you can't give half a service and expect happy customers!

26 September 2022
Unprompted review
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Reply from hopetravelclinic.co.uk

Dear Tracey, we are very sorry to hear your dissatisfaction with the service. As advised from the onset, we had mentioned that a medical exemption was inappropriate due to the potential risk to the patient should they contract yellow fever during their travel. Based on the information provided at the time, we thought it was safer to signpost or decline the issue of an exemption certificate .

Rated 5 out of 5 stars

Excellent customer services

I recently used the service of Hope Clinic Medway. The team is very professional and knowledgeable and willing to help. I cannot thank them enough for their excellent customer service especially Josh who was brilliant in going above and beyond to help in a very urgent situation.

1 August 2022
Unprompted review
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Reply from hopetravelclinic.co.uk

Thank you! Your feedback was very much appreciated

Rated 5 out of 5 stars

This clinic is Absolutely brilliant

This clinic is Absolutely brilliant, I received fantastic service and staff were very friendly , it was very clean and hygienic, I would definitely recommend it to everyone .

21 July 2022
Unprompted review
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Reply from hopetravelclinic.co.uk

Thank you! Your feedback is very much appreciated.

Rated 5 out of 5 stars

Awesome 😊

Great service very efficient & helpful. Speedy turnaround with my results.
Highly recommend to anyone.

21 June 2022
Unprompted review
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Reply from hopetravelclinic.co.uk

Thank you Sara for your feedback

Rated 5 out of 5 stars

Hope Travel Clinic provided a quick, efficient and kind service.

Hope Travel Clinic provided a quick, efficient and kind service. They went through all the necessary information to make sure I was 100% ready for my trip to Peru, in addition to the travel vaccinations I received. I appreciated the quick turn around in having all my jabs, I didn’t have to wait long at all! Very kind and friendly staff. 100% would recommend.

17 June 2022
Unprompted review
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Reply from hopetravelclinic.co.uk

Thank you Sofia for a lovely feedback.

Rated 5 out of 5 stars

I will continue to remember this…

I will continue to remember my experience with them.
I travel frequently from Dover to Calais by boat and I did not know, I still needed a test to go on board. I had an appointment in Belgium in the afternoon at a hospital but they send me back in Dover. In my car, I searched on the internet and found this service in Folkestone. I had a fantastic communication from the beginning on and I could come directly to them. Someone already stood on the door and helped me to pay and book it immediately. I drove back to the harbour and together with my arrival, my result came already in. I managed to take the next boot and I was only 5 minutes too late at my appointment in the hospital in Belgium ! That was incredible for me. So thanks to this travelclinic, I made it. And thanks to the very good communication and service, a really stressful situation turned out to a positive feeling. They still exist, the organizations who are doing a really good job and who care to help you. Thank you.

17 June 2022
Unprompted review
hopetravelclinic.co.uk logo

Reply from hopetravelclinic.co.uk

Thank you Annique for a lovely feedback and we are glad we were able to help!

Rated 5 out of 5 stars

Pcr test with hope travel

I used this service for my pcr test, great service, fast and really friendly! I would definitely recommend and use this hope travel again and thank you :)

9 May 2022
Unprompted review
hopetravelclinic.co.uk logo

Reply from hopetravelclinic.co.uk

Thank you Sienna, we appreciate your feedback

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